Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Joining a pack of werewolves, Julia must travel with them to a land unknown to her. Here she will learn the horrifying truth about the dark secrets hidden in the town of Maze.To stay alive, Julia will not only have to figure out who to trust but also who to love. For Julia's worst nightmares are about to get a whole lot more terrifying as she heads into the war raging between the vampires and werewolves where even her own magic abilities won't be able to protect her.Note: This ends on an unbearable cliff-hanger. Part Two is now available!For readers 16+

    This book was brought to you by the one and only - THE CLOWN FACTORY.

     Join Cooper and the rest of the C&C gang as they fight tyranny the best way they know how... by being assholes. The author's share of royalties from sales of this title are donated monthly to the ACLU. Join me in pissing in the face of tyranny.

    

    Slump and one of the strangest places on Earth!

    When the system begins to misfire under the workload, the ill-equipped representatives of God and the Devil tasked with managing the process are given an ultimatum. Fix The Afternet or go back to your previous afterlives. They begin an odyssey through the hordes of souls awaiting judgement and the oblivious living in search of a solution. Rich in comic detail and populated with characters real and imagined from throughout time, their quest is never going to be straightforward…

    Not the name you’d expect from someone on the run from the paranormal mob.You know, ogres with machine guns, kind of mob.But when the unborn ashes of the Phoenix ask for help, well, what’s a girl gonna do? I stole her urn from the mob and went on the run.Now I'm hiding in small town Indiana, where I work as a medic for fantasical beasts. I should be safe here, right?But the mob aren’t the only ones looking for the Phoenix.An ancient evil is searching for her in hopes to usher in Armageddon.Now I have a choice to make: abandon the Phoenix and run, or stop these supernatural bullies and beasts from harnessing the Phoenix’s magic for evil.Like I said, what’s a girl gonna do?Meet Frances, the latest hero in the GoneGod World. Frances a paranormal medic, treating the mythical creatures who now walk among us. If you love Mercy Thompson, Buffy or Katrina Darling, then you’ll absolutely love this unexpected heroine.

    Toby has been waiting for years to finally get his chance to see the game, but after server problems and issues with the download he only has a few minutes to do so before real life calls. And nothing seems to go right. His first glimpses of the world leave him confused, and it turns out he isn’t alone. Someone has broken into the server and changed things to suit themselves. Everyone has only one character, one life, and an impossible goal: make it to the end in a week. Everyone is mortal, and everyone is a killer. It’s open season on other players. The man who usurped the world chose Toby to be the champion of this cause, despite his lack of knowledge of game… or perhaps because of it. He is given a terrible weapon, the only one capable of setting things right. Yet he is just as mortal as everyone else. Or worse, as his character remains in the world even if he logs out. But with the future of their hard work on the line, the developers are not about to sit out of this fight. Their game, their reputation, and their very company are on the line. With Toby’s help they take up the challenge and fight to reclaim their world.

    The gods were supposed to preside over Creation with unmatched wisdom and knowledge. Well, that was the idea. But what is Death – a god of terrible majesty and splendour – supposed to do when his daughter asks for a pony? Is he really supposed to just go out and get a mortal one? Like that’s going to work. It’ll keel over and die in a couple of decades. No, his daughter deserves something better, a pony truly worthy of her divine heritage, which means he’s going to have to get a little bit creative. And then there’s Bureaucracy. The Supreme Mother and Supreme Father might have given rise to Creation, but Bureaucracy is the one who has to keep everything running smoothly. But that’s easier said than done when there are hundreds of gods and countless mortals to consider – none of whom understand the importance of filing paperwork in triplicate. Luckily, not even gods can escape the awesome power of divine paperwork. And let’s not forget gods like Mayhem, Mischief, and Rabble. Their names speak for themselves. When the three of them take a holiday in the mortal world at the same time, trouble is right around the corner. Divine Assistance is a collection of fourteen short stories about the gods and their attempts to manage Creation. There are souls to claim, mortals to woo, and even the occasional city to smite. After all, what’s life without a little divine assistance?

    If you are born different than other Paranormal beings, you are very welcome here. There are only two rules here. Rule 1: Half-breeds do not use magik. Rule 2: Do as you are told and keep your head down. Rule 3: When they try to kill you…die. Too bad I have always been very bad at following the rules. They have beaten me and stripped me of my magik. But when they try to kill the only person I love; All bets are off. I will make them regret the day they tried to turn me into their prey.

    It might be the last decision you ever make. Grab the entire series in one complete boxed set today! All 8 books are included! Resurrection of the Damned: Three months ago there was a demon invasion. Due to that, the world has been dealing with changes in just who the enemy really is.While old rules are thrown aside. The mercenary named Katie (or KatieDora by some) is trying to take a much-needed vacation. Unfortunately, both friends and foes want her in the worst possible way. Katie's Killers are facing a new reality, one where they are needed more because the world's eyes have just been uncovered. Sometimes it just doesn't pay to get up in the morning. No Quarter: The rules have changed. Now the Damned can go on vacation, and even hook up. Without Pandora near him, can Calvin get a little action in Cabo? Unfortunately, the general has a different demand of Katie coming from a whole industry. Requested to be in New York, Katie is working a side job or two. Her mercenary skills are useful, and profitable, for other types of hard jobs. And this time, the Damned can help a child. There will be hell to pay when Katie and Pandora come calling, with no quarter for the demons. Dark is the Night: This time it's about money. Well, some of it is about money. How is a Damned going to pay for her condo and keep up with the Joneses? Still in New York, Katie is working on creating an additional base for herself and her team as Pandora contemplates how she can mess up Calvin's love life. What will happen when Katie meets the woman who means the most to her?And what is Calvin going to do, since the gang in Mexico is not giving up?Dark is the night when the heroes come out to play. Dim Glows the Horizon: It's all about a good time. Katie has the ability and desire to see Brock again, and show him and his guys agood time. Will that include any special time for the two of them? (Pandora hopes so). That stranger left a message about a sword and Armor... But is Pandora willing to help or does she even know what he was talking about?Someone is stalking Calvin's girlfriend. He has to ask a couple of humans he respects for a little help—even if they won't remember who he is. Even in the middle of a war, humans will always want some hope for the future. Plus: Waking the Leviathan Subversive Giants Juntto Redemption " *****Be warned...

    Does she have what it takes?