Customer service, they assert, is only needed when a company does something wrong--eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to no service: Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences

    This is complexity. But too many leaders approach complexity the wrong way - they push their people harder and harder and tackle problems one at a time over months, sometimes even years, and nearly always in a linear fashion. It's like setting a pot of water on "low" and waiting for it to boil. To solve the seemingly intractable challenges that leaders bang their heads against for months - to get the metaphorical water to boil - you must generate a high amount of heat very quickly. In this book, the authors share their proven formula for dramatically shortening the process and solving an organization's toughest challenges in mere days.

    And whatever skills are needed to do the job can be taught and honed into expertise. But no matter how great a manager you are, there are some things you cannot teach: desire, personality and drive.In You Can't Send a Duck to Eagle School, Mac Anderson shares his best lessons learned from more than forty years of leadership experience in a fresh and engaging way. You'll learn how to hire great people, communicate with your team, and create a culture that's successful — and fun. A great resource for any leader, this is one of the best leadership books out there that provides the simple truths of managing teams in a quick, one-hour read. Read it today and put it into action tomorrow.Looking for a team gift, employee gift, or thank you gift for coworkers? You Can't Send a Duck to Eagle School is a great way to say thanks for a job well done, while inspiring your coworkers to develop their own leadership skills.

    Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of the key principles of total quality and links those concepts to traditional management practices and organizational models in management theory. This book has three objectives: 1) to familiarize readers with the basic principles and methods associated with total quality management; 2) to show readers how these principles and methods have been put into effect in a variety of organizations; and, 3) to illustrate the relationship between total quality principles and the theories and models studied in management courses.

    Unfortunately, few of us are aware of the visual biases and behavioral patterns that influence our thinking when we’re on our laptops, iPads, smartphones, or smartwatches. The sheer volume of information and choices available online, combined with the ease of tapping "buy," often make for poor decision making on screens.In The Smarter Screen, behavioral economist Shlomo Benartzi reveals a tool kit of interventions for the digital age. Using engaging reader exercises and provocative case studies, Benartzi shows how digital designs can influence our decision making on screens in all sorts of surprising ways. For example: • You’re more likely to add bacon to your pizza if you order online. • If you read this book on a screen, you’re less likely to remember its content. • You might buy an item just because it’s located in a screen hot spot, even if better options are available. • If you shop using a touch screen, you’ll probably overvalue the product you’re considering. • You’re more likely to remember a factoid like this one if it’s displayed in an ugly, difficult-to-read font.  Drawing on the latest research on digital nudging, Benartzi reveals how we can create an online world that helps us think better, not worse.

    Bianca spent twelve years in prison for forgery, embezzlement, drug dealing, and theft. But now she has gone far beyond the expectations for recovery to a life of service fueled by an unrelenting determination to make a difference.  Bianca was once a gang member; now she puts her life on the line to interrupt gang violence. For thirty-six years she was a heroin addict; now she mentors people in recovery. She was homeless; now she appears as an invited guest to speak at events across the country and around the world. Bianca crawled out of the deepest hole imaginable; now through her work with the renowned violence prevention group Cure Violence, she climbs back down to change lives.In Deep is a blunt, honest look at Bianca's life. Her mind-blowing stories take readers deep into a world of grit and gang violence that seems inescapable. Her story is at once fascinating, terrifying, and ultimately full of hope. Readers will be inspired by Bianca's escape from the depths of depravity, and by her commitment to those facing the worst that the city of Chicago has to offer.

    This is a book for the rest of us. - Victoria LabalmeIf you sense there's something more but you're not yet sure what it is...If you wish you had the courage to try something new...If you're struggling to figure out your next steps on a project, plan or path...Risk Forward will help you find your way.In this brief, easy-to-read, full color book experience, acclaimed keynote speaker and performance coach Victoria Labalme shares a series of strategies that are practical, reassuring, and radically freeing.Through these uniquely designed, whimsical, and thought-provoking pages, you'll learn:- How to navigate through uncertainty- The #1 question to identify what matters- Four insights to help you find your way- Why your disparate talents are essential to your path- How to handle moments of indecision- 3 key questions to ask when you get advice- How to stay on course and know that what you do makes a difference

    Learn all the tricks nomads use to get plane tickets for a fraction of what normal people pay, how to maximize points and loyalty programs, how to access airport lounges and other VIP perks, and how to work and make friends around the world. You’ll even discover how to have multiple homes around the world for less than it costs for a one-bedroom in your home city. Most importantly, learn how to travel in harmony with regular life, rather than have it become a stressful disruption as it is for most people. Forever Nomad is a book about making the entire world into your world, and doing so in a sustainable and enjoyable way.

    This is your blueprint for social success. Humans are unpredictable… or are we? Through decades of research, Scientists have shown consistent patterns in human behavior and thought that can lead you us to very predictable outcomes. In other words, there are genuine ways to forge better relationships that take advantage of human psychology and behavioral patterns. Learn the elements of magnetic charisma. In The Science of Social Intelligence , you'll have over 30 studies, new and old, broken down in a way that answers the question, “How can I use this science in my everyday life?” Rely on findings from psychology, cognitive science, and behavioral economics, rather than one person’s anecdotal advice of what works. Learn why conventional “small talk” advice is flat-out wrong. This book is a truly in-depth look at the concept of being socially intelligent, maximizing the social opportunities you are given, and leveraging your unique strengths to have the relationships you want. In a time where most advice takes the form of “make more eye contact” and “smile more,” this book stands out. Learn how to make a powerful first impression. The Science of Social Intelligence pairs the raw human behavioral data and findings with the insight and emotional intelligence of Patrick King, sought-after social skills coach and internationally bestselling author. The result is half textbook, half field guide for whatever your social goals may be. Understand what makes people tick (even if they don’t). - What popularity in high school really requires. - The true psychology of being positive. - The two way street of perception and how it impacts your relationships. Be likable without appearing manipulative. - The three things everyone wants to talk about (as well as what to always avoid). - How to be emotionally calibrated and attuned to people. - The toxic habits you need to break for social success. Social intelligence unlocks everything you want in life. It gives you the ability to walk into a room and feel (1) at ease, (2) excited, and (3) walk out accomplishing exactly what you want. This could be romantic, career-related, or just with friends - social intelligence allows you to excel in any situation. The likability you create is what will move you forward in life. Social intelligence is the invisible hand that boosts people and gives them opportunities, not just luck or being ridiculously good looking. Embody social intelligence. Pick up your copy today by clicking the BUY NOW button at the top of this page.

    and none of the mess you live with now. Declutter Your Home and Let Go of Your Stuff Without Losing Your Nostalgic Memories In this book, Claire shares tips that will help you give up the bulk of your sentimental clutter while keeping your most precious treasures to use and display. Learn how to shrink your collections of nostalgic items such as: Your children's baby clothes and toys Mementos from your own youth Clothes you've kept for decades Heirlooms you inherited Books you've kept for years Gifts you don't want (but feel you have to keep) Holiday decorations And everything else that brings back happy memories. Claire will teach you the art of discarding items that trigger your memories without actually losing those memories. If you've been hoarding too much stuff because you fear losing the memories along with the stuff, you need this book. This Decluttering Guide is Packed with Advice Whether you're downsizing the family home or you simply need to learn how to declutter in a way that honors your memories, this book is for you. If your adult children are moving out, or you're faced with going through the belongings of a beloved parent or other loved one, this will be one of your books that you refer to again and again, as it lists categories of sentimental items, and how to deal with each. Yes, You Can Declutter Without Losing Your Treasured Memories You don't have to live with overflowing closets, an attic full of boxes and a basement packed with more of the same, just because it's so hard for you to sort through and give up belongings linked to your past. The truth is, you CAN finally free yourself of clutter while keeping your most treasured belongings. There are many decluttering books and downsizing books, but this one is written by someone with personal experience. Claire and her family gave up more than half their possessions when they downsized from their large family home to a much smaller house. She let go of things she'd been carrying around for most of her life, as well as treasured mementos from many years of raising her large family to adulthood. In this book, she spells out the steps a sentimental person can take to reduce their clutter while keeping their memories intact. Read The Sentimental Person's Guide to Decluttering now, and start on the path to conquering clutter without giving up happy memories.

    Widely considered the greatest authority in the food and beverage, hotel, and hospitality industries, he has turned around countless bars and restaurants. Raise the Bar distills the secrets to running a successful enterprise with Reaction Management, a strategy and philosophy Taffer developed and uses in his business.  It works whether you’re running a storefront operation or a web-based company, whether you’re manufacturing widgets or providing a service. Raise the Bar is the definitive manual on transforming a bar or restaurant with actionable, proven strategies for immediate impact.

    Since the number one factor in employee success is the relationship between employees and their immediate managers, employees need to take greater responsibility for getting the most out of that relationship. Drawing on years of experience training managers and employees, Tulgan reveals the four essential things employees should get from their bosses to guarantee success at work.Shows employees how to ask for what they need to succeed in their high-pressure jobs Shatters previously held beliefs about how employees should manage up Outlines what employees must get from their managers: clear expectations; the skills needed to perform their jobs; honest feedback, recognition or rewards A novel approach to managing up, It's Okay to Manage Your Boss is an invaluable resource for employees who want to work more effectively with their managers.

     If you are ready for freedom, Ready to get out of the rat race and the drudgery of boring, unfulfilling jobs, Ready to get out under that pile of debt and bills to pay, Ready to become the person you were meant to be with the freedom to pursue your passions and share some AWEsome with the world... Then... this book will be an amazing resource. Taking you by the hand and giving you: A Tour-de-Force Ride through the many - vastly different - realms of passive income entrepreneurship. So you know what's out there. You know what your passive income options are. And you can then decide which path to choose - with - an action plan in place on how to get there. Don't worry, these are fun... :) As always with SassyZenGirl books, great business info doesn't have to be dull and boring. You will smile, you will be excited - and - you will have a sound passive income strategy plan once you finish this book! Are you ready? Then scroll up to the top and hit that BUY BUTTON...:)

    Bibi, the first male in twelve generations of Browns not to have taken his own life, has a furious crush on a beautiful nine-fingered woman and an unbearable urge to understand the meaning of Time, the Universe, and America. So Bibi begins his quest--careening through a world of bizarre cults, gravity-defying crones, and lunatics of every stripe--all for a chance to meet his long-lost uncle Otto, a legendary junk-dealer who lives on the Hope Valley Hubcap Ranch. Because in a world that is spinning a little too fast, and a little too wildly, Bibi’s destiny is to find the essence of hope, the beauty of hubcaps, and the meaning of life in the Valley of the Hubcap King....With a touch of Candide, a dash of Don Quixote, and healthy dose of Zen, Sean Murphy’s wondrous, riotous novel is the story of an ordinary man searching through a hilariously off-kilter world--for the truths that might just save us all.From the Paperback edition.

    Always timely, topical, and distinctively “useful, with a pleasant degree of humor,” the Almanac is consulted daily by users from all walks of life, throughout the year.   The 2021 edition contains the fun facts, predictions, and feature items that have made it a cultural icon: traditionally 80 percent–accurate weather forecasts; notable astronomical events and time-honored astrological dates; horticultural, culinary, fashion, and other trends; historical hallmarks; best fishing days; time- and money-saving garden advice; recipes for refreshment; facts on folklore, farmers, home remedies, and husbandry; amusements and contests, plus too much more to mention—all in the inimitable way that the Almanac has done since 1792.   • Beloved by generations for being “useful, with a pleasant degree of humor,” The Old Farmer’s Almanac features everything under the Sun, including its much-in-demand long-range weather predictions, essential astronomical timetables, 2021 holidays, fascinating trends, best fishing days, valuable gardening information, tantalizing recipes, fun folklore, amusements, contests, and much more! • Exclusive: 32 reference pages, covering such popular topics as full Moon names, hurricane names, flowers that attract birds and butterflies, U.S./metric measurement conversions, and many more! • Easy-to-read edition, with crisp, white paper and larger type than the regular paperback version • Includes 112 full-color pages • Hard cover with dust jacket helps to protect the pages—a plus for those who collect the Almanac each year!