The 16 project-based lessons show readers step-by-step the key techniques for working with InDesign CS6. Readers learn what they need to know to create engaging page layouts using InDesign CS6. This completely revised CS6 edition covers the new tools for adding PDF form fields, linking content, and creating alternative layouts for digital publishing. The companion CD includes all the lesson files that readers need to work along with the book. This thorough, self-paced guide to Adobe InDesign CS6 is ideal for beginning users who want to master the key features of this program. Readers who already have some experience with InDesign can improve their skills and learn InDesign's newest features. "The Classroom in a Book series is by far the best training material on the market. Everything you need to master the software is included: clear explanations of each lesson, step-by-step instructions, and the project files for the students." -Barbara Binder, Adobe Certified Instructor, Rocky Mountain Training Classroom in a Book(R), the best-selling series of hands-on software training workbooks, helps you learn the features of Adobe software quickly and easily. Classroom in a Book offers what no other book or training program does-an official training series from Adobe Systems Incorporated, developed with the support of Adobe product experts. All of Peachpit's eBooks contain the same content as the print edition. You will find a link in the last few pages of your eBook that directs you to the media files.Helpful tips:If you are able to search the book, search for "Where are the lesson files?"Go to the very last page of the book and scroll backwards.You will need a web-enabled device or computer in order to access the media files that accompany this ebook. Entering the URL supplied into a computer with web access will allow you to get to the files.Depending on your device, it is possible that your display settings will cut off part of the URL. To make sure this is not the case, try reducing your font size and turning your device to a landscape view. This should cause the full URL to appear.

    It covers every aspect of call center management - service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, strategy and key enabling technologies - in a format that is well-organized and easy to understand. The updated and expanded edition contains important new information, including: Trends in customer expectations; Best practices in performance reports and objectives; How to create an effective customer access strategy appropriate for today's environment; How to manage multichannel contacts with quality; New technologies, and how they're changing customer contact services; Improving the call center's strategic impact and ROI; New case studies and examples from Wells Fargo, Starbucks, Aetna and many others.

    Her newest book, Be a Direct Selling Superstar, is an all-encompassing guide to building, leading, and managing a direct sales organization, a book that can help anyone else generate new source of income and turn a major profit. Gain an advantage over the estimated 15.6 million people involved in direct selling in the US (over 100 million worldwide) and achieve long-term success in direct selling with this how-to on goal setting, effective marketing, persuasive communication, networking, influencing, work-life balance, time management, and financial planning.With a clear, strategic understanding of the benefits of direct sales--including low start-up costs, strong earning potential, and a flexible work schedule--Christensen leverages her personal experience to help you become a superstar at direct selling. You’ll be equipped to enter the lucrative arena of enterprise building and, ultimately, create and lead a team that will help you achieve your financial dreams.

    Exploring along those beaches offers encounters with myriads of plants, animals, minerals, and manmade objects--all are covered in this comprehensive guide with descriptive accounts of 822 items, 983 color images, and 431 maps. Beginning with the premise that beaches are themselves alive, this guide to the natural history of Florida beaches heralds the living things and metaphorical life near, on, and within the state's sandy margins. It is organized into Beach Features, Beach Animals, Beach Plants, Beach Minerals, and Hand of Man. In addition to being an identification guide, the book reveals much of the wonder and mystery between dune and sea along Florida's long coastline.

    This Pictorial Guide, first published in 1973 and updated in 1992, contains Wainwright's original text and his hand-drawn black-and-white route maps for this much -oved walk.

    But what if your canoeing partner brings along a satellite phone to use in case of an emergency? And, struck by the novelty of anywhere-on-earth communication, he proceeds to use the phone to check in with his law office, his wife, kids, sisters, father, and friends? Noted wilderness traveler and author Ted Kerasote deals with just such a situation as he journeys along the Horton River through the largest ice-free, roadless area left on Earth, a stunning wilderness of grizzly bears, caribou, and migrating birds. Between navigating rapids, slipping around musk ox and grizzlies, and being pinned down by Arctic storms, the two friends prod each other into a finer understanding of love, marriage, parenting, and the meaning of solitude in an increasingly wired world. Contrasting his own experiences with those of the regions earliest explorers--Sir John Franklin and Vilhjalmur Stefansson--Kerasote provides a compelling and humorous take on how travelers from any age adjust to being away from their civilizations and how getting "out there" has inevitably changed but has also remained the same--especially if you shut off the phone.

    Fully updated and revised to deal with recent changes to the GMAT, they were designed with a content-based approach.The Critical Reasoning Guide demystifies critical reasoning by teaching a clear, consistent, and effective approach to understanding an argument’s logic and choosing the best answer to the given question. Unlike other guides that attempt to convey everything in a single tome, the Critical Reasoning Strategy Guide is designed to provide deep, focused coverage of one specialized area tested on the GMAT. As a result, students benefit from thorough and comprehensive subject material, clear explanations of fundamental principles, and step-by-step instructions of important techniques. In-action practice problems and detailed answer explanations challenge the student, while topical sets of Official Guide problems provide the opportunity for further growth. Used by itself or with other Manhattan GMAT Strategy Guides, the Critical Reasoning Guide will help students develop all the knowledge, skills, and strategic thinking necessary for success on the GMAT. Purchase of this book includes one year of access to Manhattan GMAT’s online computer-adaptive practice exams and Critical Reasoning Question Bank. All of Manhattan Prep’s GMAT Strategy Guides are aligned with both the 2015 Edition and 13th Edition GMAC Official Guide.

    Throughout the writing process of this edition, the authors worked closely with a developmental editor to help ensure the text is student-friendly and even more responsive to the variety of learning styles. The text is enriched with real-world examples and illustrations from a variety of business environments. Futhermore, the text's new, four-color design allows instructors a high degree of flexibility and emphasis.

    Written for Americans, but equally amusing to anyone visiting the shores of the Great Southern Land, this book examines the relationship between Australia and the U.S., including how Australians view their American cousins. The author has plenty of experience of working and dealing with Americans. He is married to an American nurse and has lived his life within the massive cultural influence that America has shared with Australia since the Second World War. The author’s stories are brimming with empathy and jokes for his American audience. The book is written from the opinion of an Aussie Bloke and the easy-to-digest chapters are just long enough to leave the reader smiling and well informed.Topics include Blokes and Sheilas, Bloody Foster’s, Dangerous Creatures, Talking to Dogs, The GAFA, Speaking Strail-yun and Working for the Queen. Confused? You won’t be after reading this book!

    SOAR takes the Appreciative Inquiry philosophy and applies it to provide a strategic thinking and dialogue process. The authors have been instrumental in developing this process and will share the concept and case studies to give you the confidence to try SOAR.

    This is an adventure story about a voyage from one life chapter to another that involves a too-big sailboat, a narrow and unknown sea, and an appetite to witness a mythical blonde bear that inhabits a remote rainforest.Kim Brown Seely and her husband had been damn good parents for more than 20 years. That was coming to an end as their youngest son was about to move across the country. The economy was in freefall and their jobs stagnant, so they impulsively decided to buy a big broken sailboat, learn how to sail it, and head up through the Salish Sea and the Inside Passage to an expanse of untamed wilderness in search of the elusive blonde Kermode bear that only lives in a secluded Northwest forest. Theirs was a voyage of discovery into who they were as individuals and as a couple at an axial moment in their lives. Wise and lyrical, this heartfelt memoir unfolds amid the stunningly wild archipelago on the far edge of the continent.

    Kidd shares his journey after graduating with his MBA and landing his dream job at Credit Suisse. But getting the job is just half the battle and after an intensive training period in Zurich and New York he's left to fend for himself - one man and his student loans against a two-year ticking clock to bring in forty million dollars or get fired. How he strives to make those essential connections and eventually bring in far more than forty million....and what happens to those that can't make the cut, proves mind blowing. Because it's all about the schmooze. Infused with hilarious references to the "Wall Street" films, indie rock music, and a devil may care attitude, this is not your father's Wall Street tell-all.

    Everest, but her own personal crisis.For every three climbers who attempt to reach the elusive summit of Mt. Everest, one dies trying. But in 1988 Stacy Allison became the first American woman ever to climb the world's highest peak, having triumphed over not just the mountain—a treacherous and overwhelmingly male domain—but over a devastating home life filled with domestic abuse. With each step, she got closer not just to the summit, but to throwing off the ropes that held her in a marriage dangerous to both her physical and mental well-being.Allison's thrilling account of how she called upon the same strength and courage that took her to the top of the world to finally leave her abusive husband is a dramatic testimony to her never-say-die spirit. The power of her vision, and her quest to achieve her dreams and free herself from a life of despair, are an inspiration of the highest kind."Men climb mountains because they're there.' Allison...did it to see if she could measure up. And as she scales peak after peak...her self esteem soars. Braving the Himalayan death zone, the most violent blizzard in forty years, avalanches, white-outs, and being lost at 26,000 feet, Allison...conquers her own life as she conquers Everest."—Jan Goodwin, author of Caught in the Crossfire

    Climbers regard it as the ultimate achievement in mountaineering, with good reason. Four times as deadly as Everest, K2 has claimed the lives of seventy-seven climbers since 1954. In August 2008 eleven climbers died in a single thirty-six-hour period on K2–the worst single-event tragedy in the mountain's history and the second-worst in the long chronicle of mountaineering in the Himalaya and Karakoram ranges. Yet summiting K2 remains a cherished goal for climbers from all over the globe. Before he faced the challenge of K2 himself, Ed Viesturs, one of the world's premier high-altitude mountaineers, thought of it as "the holy grail of mountaineering."In K2: Life and Death on the World's Most Dangerous Mountain, Viesturs explores the remarkable history of the mountain and of those who have attempted to conquer it. At the same time he probes K2's most memorable sagas in an attempt to illustrate the lessons learned by confronting the fundamental questions raised by mountaineering–questions of risk, ambition, loyalty to one's teammates, self-sacrifice, and the price of glory. Viesturs knows the mountain firsthand. He and renowned alpinist Scott Fischer climbed it in 1992 and were nearly killed in an avalanche that sent them sliding to almost certain death. Fortunately, Ed managed to get into a self-arrest position with his ice ax and stop both his fall and Scott' s.Focusing on seven of the mountain's most dramatic campaigns, from his own troubled ascent to the 2008 tragedy, Viesturs and Roberts crafts an edge-of-your-seat narrative that climbers and armchair travelers alike will find unforgettably compelling. With photographs from Viesturs's personal collection and from historical sources, this is the definitive account of the world's ultimate mountain, and of the lessons that can be gleaned from struggling toward its elusive summit.

    Kathleen eyer, river-runner and longtime outdoorswoman, corrects this oversight in How to Shit in the Woods. What was once instinct now needs to be learned. "Until roughly ten years ago, no one ever considered it unsafe to drink directly from mountain streams. You could stretch out on the bank of a high mountain meadow creek and just push your face into the water to drink ... no longer can we drink even a drop before purifying it without running the risk of getting sick." With more people in the outdoors than ever, it is important that each of us knows how to take care of our own waste.