Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Dog Shaming:now for Cats! Cat Shaming is a humorous book filled with pictures of unapologetic, darling cats that are being shamed for their misdeeds.What happens when your cat makes a mistake like ruining something valuable or going outside the litter box?  You can't ground or take away their allowance when your cat gets in trouble.  So what is the next best thing?  Cat Shaming!  Cat Shaming is a hilarious collection of photos from owners who express their frustration when their furry best friend does something bad.  Millions of cat owners can relate to the antics of these felines while the picture shows a shamed but adorable, innocent looking kitty.

    Koalas look cuddly, but they're actually irritable, solitary beasts who do not want belly rubs. What kind of mocking god created creatures with poofy ears and big black noses that don't want belly rubs? BOpossums: North America gets one lousy marsupial, and let's just say it's not going to win any beauty contests. Or even not-ugly contests. C−Wombats: "Wombat" is a great name. It's got a "wom" and a "bat," and an "omba." They're kind of nondescript animals, cute in a generic pudgy mammal way, but their name spelled backward is "tabmow," and that makes all the difference. AThe Book of Ratings is hysterically arbitrary and undeniably infectious.

     From the dawn of time, other people's kids have found ways to spoil things for the rest of us. Movie theaters, parks, restaurants -- every venue that should be a place of refuge and relaxation has instead become a freewheeling playground complete with shrieks, wails, and ill-timed excretions. Now, I Hate Other People's Kids delivers a complete handbook for navigating a world filled with tiny terrors -- and their parents. It boldly explores how children's less- endearing traits have disrupted life throughout history ("And they say Jesus loved the little children, all the children of the world, but he never had to dine with one. He chose the lepers") and classifies important subspecies of tyke, from "Little Monsters" (Dennis the Menace, Bamm-Bamm Rubble) to the "So Good It Hurts" variety (Dakota Fanning, Ricky Schroeder in The Champ). Dotted with illuminating sidebars such as "Parents Think It's Cute, but It Isn't" and featuring tips on ingeniously turning the tables without seeming childish yourself, I Hate Other People's Kids is clever, unforgiving, and sidesplittingly funny.

    Taxi Driver Wisdom takes readers behind the Plexiglass curtain with pearls of wisdom from the most multicultural, multiethnic, multireligious group of philosophers ever assembled: New York Cab drivers. Atmospheric black and white photographs are paired with pithy quotes from downtown Descartes and freeway Foucaults-and bound with a faux leather cover just like the finest cab upholstery. Cheaper than an ashram and less of a hassle than Freudian analysis, Taxi Driver Wisdom is the shortest possible route to enlightenment. You may never want to take the bus again.

    Not so for Doreen and her husband Charles, who decide to take on a baby donkey to keep the nettles under control in the orchard. When Annabel clip-clops into their lives they realize that, from the ear-splitting nocturnal howling to the numerous escape attempts, living with a donkey won't be plain sailing. Annabel eats everything apart from the nettles, but eventually becomes a much-loved family member and particularly close to Solomon, the Siamese cat, who sleeps in her bed. Further dramas ensue when Henry, the jennet, is introduced as a companion to Annabel and love blossoms.

    #1 New York Times bestselling author Laura Numeroff, author of the hugely popular children’s book If You Give a Mouse a Cookie, offers this hilarious parody of her own book for the man in your life.If you give a man a cookie...he's going to want milk to go with it...God forbid he should get it himself.If You Give a Man a Cookie is a woman’s commentary about her helpless man and the chain of events that leads him on a journey from the bed to the bathroom to the couch and back to bed at nightfall.

    He tackled rants in his first book, and now he tells his best stories and debuts some never-before-heard tales as well. Organized by the myriad "dumps" Carolla called home — through the flophouse apartments he rented in his twenties, up to the homes he personally renovated after achieving success in Hollywood — the anecdotes here follow Adam's journey and the hilarious pitfalls along the way. Adam Carolla started broke and blue collar and has now been on the Hollywood scene for over fifteen years, yet he never lost his underdog demeanor. He's still connected to the working class guy he once was, and delivers a raw and edgy, fish-out-of-water take on the world he lives in (but mostly disagrees with), telling all the stories, no matter who he offends — family, friends or the famous.

    She knew even the best college would not be covering the most important material: How to be kind, happy, and appropriate in public...how to protect oneself from sock monsters, boring conversations, and scary dates...why to keep the clothes clean.So the day before classes started, Blades e-mailed a good-bye letter with motherly advice she had kept to herself for a year.With warmth, wit, and a hint of sass, Blades blended bite-sized morsels of coming-of-age common sense with tiny essays on topics like forgiveness and creativity.Her daughter responded with a challenge: "Mom, take your own advice." So just in time for her younger daughter's graduation from high school, Blades illustrated the prose with her signature mixed media artwork, creating a though-provoking, conversation-starting book. It is wise counsel for women of all ages, reminding us to trust our instincts and to show our dreams who is boss. KIRKUS STARRED REVIEW.

    Anna Koontz is Dean's remarkable dog who is poised to follow in her dad's footsteps with her first advice book for canines. She will soon become canine columnist to the world! With her superior intellect, sharp wit, a warm and fuzzy heart, Anna Koontz debuts her talent as an advice columnist in her seminal work ASK ANNA: ADVICE FOR THE FURRY AND FORLORN. Some of her best advice: take time daily for ball-chasing and belly rubs - the keys (along with sausages) to true canine joy. Learn more about the problems that plague Anna's clients and be inspired by how she counsels them. Also delight in Dean's just slightly skewed perspective on the importance of dogs throughout history. Without their advice, we humans would be in even worse trouble than we are today. They're heaven-sent (what is dog spelled backwards?!)

    Seuss creates a classic picture-book ode to aging in You're Only Old Once! On a visit to "the Golden Years Clinic on Century Square for Spleen Readjustment and Muffler Repair," readers will laugh with familiar horror at the poking and prodding and testing and ogling that go hand in hand with the dreaded appellation of "senior citizen." Though Dr. Seuss is known for his peerless work in books for children, this comical look at what it's like to get older is ideal for Seuss fans of advanced years. In his own words, this is "a book for obsolete children." A perfect gift for retirement, birthdays, and holidays!

     The true story of how mildly successful guitarist and New York Times writer Dan Crane relinquished his instrument and became Björn Türoque (pronounced "b-yorn too-RAWK"), the second greatest air guitarist in the nation. This exploration of the international air guitar sub-culture addresses the issue of dedicating oneself to an invisible art in order to achieve the ultimate goal of "airness"-that is, when air guitar transcends the "real" art that it imitates and becomes an art form in and of itself.

    Featuring 50 common North American birds, such as the White-Breasted Butt Nugget and the Goddamned Canada Goose (or White-Breasted Nuthatch and Canada Goose for the layperson), Matt Kracht identifies all the idiots in your backyard and details exactly why they suck with ink drawings. Each entry is accompanied by facts about a bird's (annoying) call, its (dumb) migratory pattern, its (downright tacky) markings, and more.The essential guide to all things wings with migratory maps, tips for birding, musings on the avian population, and the ethics of birdwatching.

    Morgan's exquisite watercolors that summon the very sounds and scents of the ocean. Words of wisdom and peaceful images bring encouragement to those buffeted by life's storms.

    We all know one! They like to groan and grumble, offering their own commentary on the shortcomings of modern life. Whether it is queues at the supermarket, the state of the health system, the price of a pint these days, the hairstyles of teenagers, or the number of Maltesers you actually get in a bag, there is always something that will get their goat. 'The Grumpy Old Git's Guide to Life' is a hilarious celebration of all these grumps, how to identify one, what exactly they find so irritating and why we find their rants quite so amusing.