Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    What Dave Barry did for American history in Dave Barry Slept Here and for getting older in Dave Barry Turns Forty, he does for everything else in America! Tupperware ladies, eighties people and leisure-concept salesmen beware: Dave Barry is on the loose and no one is safe!

    It became a film in 1960 starring David Niven and Doris Day, and a television series in 1965. Now you can hear why many consider Jean Kerr to be one of America's funniest writers. In this unique collection of essays, Kerr captures the perils of motherhood, wifehood, selfhood, and other assorted challenges. Listen and learn "How to Decorate in One Easy Breakdown" and how to drop those unwanted pounds with "Aunt Jean's Marshmallow Fudge Diet." Please Don't Eat the Daisies strikes modern listeners as particularly funny because these feminist issues are still relevant today.

    Raising kids is hard work. The pay sucks, your boss is a tyrant, and the working conditions are pitiful – you can't even take a bathroom break without being interrupted with another outrageous demand. Hasn't every mother said it before? “I just want to pee alone!” I Just Want to Pee Alone is a collection of hilarious essays from 37 of the most kick ass mom bloggers on the web. Including: People I Want to Punch in the Throat, Insane in the Mom-Brain, The Divine Secrets of a Domestic Diva, Baby Sideburns, and Rants From Mommyland. Read hysterical essays like: Embarrassment, Thy Name is Motherhood A Pinterest-Perfect Mom, I am Not And Then There was that Time a Priest Called Me a Terrible Mother So She Thought She Could Cut Off My Stroller

    This irreverent little book gathers together some of the most peculiar and outrageous ways that people across the globe have met their untimely ends. Whether shocking or silly, these true stories are proof at least that the grim reaper has a strange sense of humour.

    Complete with awkward, “what was he thinking?” photos—unmitigated proof of Mulgrew’s ungainly adolescence—236 Pounds of Class Vice President is an no-holds-barred yet tender look at the years some of us would rather forget.

    He chronicles the torture of finding a job before the internet when you had to talk on the phone all the time, and fantasizes, as we all do, about who to tell off when he finally wins an Oscar. As Gary himself says, "These are essays from my childhood and young adulthood about things that still annoy me."Original, brazen, and laugh out loud funny, Do You Mind if I Cancel? is something not to be missed.

    He describes parenting as “a million different gears turning in a million different directions, all of them covered in sour milk.” In this inspiring and unconventional book of essays, he sheds light on the darker yet hilarious side of domestic life.Owning up to all his mishaps and dumbassery, Edwards shares essays on just about every topic fellow spouses and parents can appreciate, including: stupid things he’s said to his pregnant wife, the trauma of taking a toddler shopping, revelations on buying a minivan and the struggle to not fight the nosy neighbor (who is five years old).Clint’s funny, heartwarming account of the terrifying yet completely rewarding life of a parent is a breath of fresh air. Each essay in I’m Sorry...Love, Your Husband will have you thinking finally, someone gets it.

    #1 NEW YORK TIMES BESTSELLEREveryone’s favorite Idiot Girl, Laurie Notaro, is just trying to find the right fit, whether it’s in the adorable blouse that looks charming on the mannequin but leaves her in a literal bind or in her neighborhood after she’s shamefully exposed at a holiday party by delivering a low-quality rendition of “Jingle Bells.” Notaro makes misstep after riotous misstep as she shares tales of marriage and family, including stories about the dog-bark translator that deciphers Notaro’s and her husband’s own “woofs” a little too accurately, the emails from her mother with “FWD” in the subject line (“which in email code means Forecasting World Destruction”), and the dead-of-night shopping sprees and Devil Dog–devouring monkeyshines of a creature known as “Ambien Laurie.” At every turn, Notaro’s pluck and irresistible candor set the New York Times bestselling author on a journey that’s laugh-out-loud funny and utterly unforgettable.

    What do Postman Pat, Tommy Cooper, Norman Wisdom and George Best have in common with being abandoned in a Costa Rican jungle after a severe bout of flatulence? Indeed, how are they also connected to trying to buy an Australian brewery just to get a beer, owning twenty-two cars, an American soccer team and a Swiss mail-order pornography company?The common feature is of course a certain Richard Wakeman.The Further Adventures of a Grumpy Old Rock Star takes you, the privileged reader, on a trip of absurd excess, a cultural car crash of side-splitting hilarity and an unforgettable glimpse (again) into the life of one of Britain's most legendary showmen, rock stars and all-time great raconteurs.

    His book, You’re Not Helping… is a collection of short comedy articles that guide you through his delightful, inventive, and often nonsensical take on everything from attention-seeking dolphins to home invasions by the The Barenaked Ladies. You’re Not Helping… blends both humor and heart in what literary critics around the world are describing as “technically a book.” Join the 10s of readers worldwide enchanted by Ryan’s unique brand of wit.Ryan Patricks lives in San Francisco via Philadelphia. He is an aspiring comedy writer and once saw John Cusack at a Jamba Juice. You can follow him on Twitter @Ryan_Patricks or you can choose not to, it’s totally up to you.

    Based on his popular blog of the same name, this is a "Best Of..." collection. Ranging from outrageously funny to touchingly poignant, these collected vignettes into the lives of high school students are an inspiring peek into the connection one teacher has with his students.

    Witty and irreverent, Horseradish is a book with universal appeal, a delightful vehicle to introduce Snicket's uproariously unhappy observations to a crowd not yet familiar with the Baudelaires' misadventures.

    Woven throughout the ctional fun in Elliott's memoir are wonderful real-life anecdotes that will delight many new readers and loyal fans alike. "The arc of [Elliott's] career remains unique and inspiring . . . that he blazed a trail for Arrested Development and Community and all the other freaky, convention-outing TV comedies."—Grantland

    There is also nothing more annoying. Who else can proudly insist that you’re perfect while simultaneously making you question every career, fashion, and relationship decision you have ever made?   No one understands the delicate mother-daughter dynamic better than Kate Siegel—her own mother drove her so crazy that she decided to broadcast their hilarious conversations on Instagram. Soon, hundreds of thousands of people were following their daily text exchanges, eager to see what outrageous thing Kate’s mom would do next. Now, in Mother, Can You NOT?, Kate pays tribute to the woman who invented the concept of drone parenting.  From embarrassing moments (like crashing Kate's gynecological exams) to outrageous stories (like the time she made Kate steal a cat from the pound) to hilarious celebrations (including but not limited to parties for Kate's menstrual cycles), Mother, Can you NOT? lovingly lampoons the lengths to which our mothers will go to better our lives (even if it feels like they’re ruining them in the process).