They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers’ experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn’t need to be complicated or cost a fortune.

    As the Agency investigates the source of the disclosures, an old Office of Strategic Services file and the former Director of Central Intelligence become the focal point of their research. A race is on to find the file's secrets. If al-Qaeda's wins, they can acquire "suitcase" thermonuclear devices to attack America. If the CIA gets there first, they can make a deal with a Russian billionaire and trade the missing treasure for the weapons al-Qaeda craves. The political awakening of Duncan Hunter continues as he battles radical fundamentalists across the globe, he thwarts the terrorists' best plans and eliminates their leaders. He survived their latest attempts to kill him when he's finally cornered, captured, and dragged to an al-Qaeda lair. Inside lurks certain doom at the hand of his bitterest foe.

    In this thrilling version, David works in a call centre in India, and Goliath is Scottish crime lord Tommy McNunn. When Scottish crime lord Tommy ‘McNunn’ commits the perfect murder, killing a corrupt policeman and framing his death on a rival, DCI Campbell McKenzie knows there is little he can do to stop a gang war and prevent McNunn taking over the whole of Scotland. However, when Tommy McNunn accidentally drives into an old age pensioner, destroys the man’s car and refuses to apologise, his ambitions are soon to be thwarted. In a modern day retelling of the biblical story ‘David Versus Goliath’, the meek topple the mighty, brains conquer brawn and good overcomes bad. DCI McKenzie versus his arch rival, Tommy McNunn. Who will win? In another classic IAN CP IRVINE thriller, just when you think you know the truth, your world is turned upside down. Hold on tight, cancel the rest of your day and take a deep, deep breathe. You'll need it. About the book. 'Say You're Sorry!' is the latest crime thriller written by Ian C.P. Irvine, one of the UK's top cyber security experts. Based upon real facts, 'Say You're Sorry!' is a page-turning, thrilling and chilling exposé of just how much our daily lives are now controlled by computers, and how an cyber expert with the right knowledge, could, if they wished, ruin your life. A cyber crime conspiracy thriller at the top its game, after reading this, you'll never want to switch on your mobile phone again. Read it now, ...or you'll be sorry you missed it! You can't say you haven't been warned... Once you've read it, this is the book you will want to recommend to your friends! The action in the book is split between Scotland and India, so if you are in India, and like crime thrillers, this is the one to read!

    This book provides comprehensive single source coverage of the full spectrum of systems of electric power generation, transmission and distribution, including the operation and managemen.t of such system

    Now you can study at the office, on a plane or even in your car with RMC’s portable and extremely valuable Hot Topics PMP® Exam Flashcards—in hard copy or audio CD format. Over 300 of the most important and difficult to recall PMP® exam-related terms and concepts are now available for study as you drive, fly or take your lunch break. Order them both! This product is aligned with the PMBOK® Guide Third Edition (2005).

    He's got to find a cure. That’s right—Adam's 13 years old, and he's about to change the world.From the Publisher: The follow-up to D.K. Brantley’s I’m 12 Years Old And I Saved The World, this book tackles the difficult topics of childhood cancer, dealing with death, and battling addiction. I’m 13 Years Old And I Changed The World is an open admission that bad things happen to good people. And while you often can’t fix the bad situation, you can make it better if you’re willing to be a friend.We hope this book comforts those who are dealing with childhood cancer, death, or addiction and increases empathy for all.

    Start standing out. Whether in school, factories, or corporate offices, people are in a mad rush to the middle, going about their business and fitting in. The problem is, while you may feel as if you’re doing your own thing, you’re not—you’re doing what’s expected of you. To stand out, take whatever you think is normal, and do the exact opposite. In Find Your Yellow Tux, Jesse Cole, in-demand speaker and baseball ringleader, shares how you can achieve amazing things by doing the unexpected. Using examples from his life and the lives of his heroes—P. T. Barnum, Walt Disney, and MLB owner Bill Veeck—Cole shows how to reinvigorate your goals, reignite your passions, and excel in business and beyond. The time to break the mold is now—with Find Your Yellow Tux, you'll discover how to find joy and success in everything you do.

    With the turn of each page, Liz Fourez leads you on a tour through her family’s house, restored to its 1940s rustic farm style, and teaches you how to make each handmade decoration yourself. The projects require minimal effort, yet add instant charm to any room. With your blue jeans on and a few of the most basic supplies in hand, you’ll be on your way to your dream home in no time.You’ll learn how to make a custom wood Family Name Sign for your living room, a Wooden Boot Tray on Casters for the entryway, a Ruffled Stool Slipcover for the kitchen and a Rustic Wooden Frame for the bedroom, plus decorations for the office, bathroom, kids’ bedroom and playroom. Farmhouse style is about cultivating a connection among family, home and nature; A Touch of Farmhouse Charm helps you bring the warmth and beauty of simpler times to your modern life naturally.

    Second only to the sewing machine.'So writes entrepreneur David Hieatt who has based his entire marketing strategy around a simple email newsletter. And it's worked. His company has grown into a creative global jeans business with a fiercely loyal community. Now, David shares his insight, strategy and methodology so you can do the same. In Do Open you will discover:Why giving is your secret to successHow to get people's attention when time is your biggest competitorWhy creating beats sharingHow a small team can winBuild community. Build your brand. Build long-term growth. Discover why the humble newsletter is pure and utter gold.

    Companies that think winning their business is a simple matter of creating a Twitter account and applying outdated notions of "cool" to their advertising are due for a rude awakening. "Marketing to Millennials "is both an enlightening look at this generation of consumers and a practical plan for earning their trust and loyalty. Based on original market research, the book reveals the eight attitudes shared by most Millennials, as well as the new rules for engaging them successfully. Millennials: - Value social networking and aren't shy about sharing opinions - Refuse to remain passive consumers--they expect to participate in product development and marketing - Demand authenticity and transparency - Are highly influential--swaying parents "and" peers - Are not all alike--understanding key segments is invaluable Featuring expert interviews and profiles of brands doing Millennial marketing right, this eye-opening book is the key to persuading the customers who will determine the bottom line for decades to come.

    Yet, it makes adverts. It has worked with global brands to produce fashion collections and promoted a town with a mass wedding. It creates advertising with more human, truthful communications. The company's name is KesselsKramer. Advertising for People Who Don't Like Advertising is partly a creative handbook and partly an attempt to make the world a very slightly better place. It is intended for anyone who has ever hated a web banner or zapped an ad break.

    He believes “in the wonder and exuberance of someone who gets paid-by clients to do what he loves.” Howe places immense value on curiosity and passion to help designers develop a point of view, a strong voice. He explores the creative process and conceptualization, and delves into what to do when inspiration is lacking. If there’s a villain in these elegant, incisive, amusing, and inspiring essays, it’s ad agencies and marketing directors, but even villains serve a purpose and illustrate the strength of graphic design “as a system, as a way of thinking, as almost a life style.” Howe believes that advertising and design must merge, but merge with design in the leadership role. He says that designers should create for clients and not in the hope of winning awards. He believes designers should swear “a 10-year commitment to make everything we do for every client a gift.” If this sounds like the designer is the client’s factotum, not so. Howe also argues in favor of offering clients a single solution and being willing to defend a great design. Organized not only by topic, but also by how long it will take the average reader to complete each chapter, Designers Don’t Read is intended to function like a “daily devotional” for designers and busy professionals involved in branded communications at all levels. Begun as a series of weekly essays sent every Monday morning to top graphic designers, Designers Don’t Read quickly developed a passionate and widespread following. With the approximate time each chapter might take to read, Designers Don’t Read’s delight and provocation can be fit into the niches in the life of a time-challenged designer. Or it may be hard to resist reading the entire book in one sitting!

    Coming at a time when the specter of state sponsored terror and instability in Pakistan and the prospect of war in the Indian subcontinent regularly occupy news headlines, Operation Triple X is not just a thrilling spy story, but a very timely reminder that many of the issues we see today in the subcontinent have their roots in events that happened dozens of years ago.The fact that it is written by someone who spent more than thirty years in India’s Intelligence Bureau, and was a witness and active participant in many of the events that formed the basis for this novel elevates Operation Triple X from being just another thriller to one that lays bare many of the gritty and dark realities of espionage as practiced in the Indian subcontinent.ABOUT THE AUTHORMaloy Krishna Dhar began life as a journalist and a teacher, but ended up spending more than thirty years as an officer in India’s Intelligence Bureau, retiring as its Joint Director. During his highly decorated career, he handled the sensitive Pakistan and Counter-terror desks, when he got a first-hand exposure to fighting the specter of Islamic terror that many Western readers were to remain blissfully unaware of till the tragic events of 9/11. After his retirement, he went back to his original love, and became a bestselling author and a recognized and highly respected authority on security matters. He passed away in May 2012, and his son, Amazon.com bestselling author Mainak Dhar, is now bringing his work to readers worldwide. Learn more about Maloy’s remarkable life and work at www.maloykrishnadhar.com.