"By a mile, the best new play of the season>"--John Heilpern, New York Observer.

    It's a Chick Thing is a collection of forty spirited stories about the special and unique times that strengthen the bonds of women's friendships and create shared history. It takes a look at women's friendship at its wildest, adventurous best the antics, the escapades, the risk taking, the loyalty, the irrepressible humor and merriment.Read about Dolly Parton's escapades with her friends in high school, Fergie's and Diana's night on the town during Andrew's bachelor party, how Sharon Stone literally gave Mimi Craven the shirt off her back, and the time when Patsy Cline and Loretta Lynn faced down the Coal Miner's Daughter's detractors. Readers will delight in reading about Cirque du Chien, a group of partyloving chicks who dress up like French poodles and drink French champagne. Or La Bella Mafia, a girl gang dedicated to glorious divadom who right wrongs and overdress for every occasion. It's a Chick Thing also includes chick resources such as "Shoo Fly Be Gone," a list of verbal comebacks for getting rid of those pesky men who interrupt your girls' nights out and "Chick Stars," an astrological guide to finding your most compatible (and incompatible) friends. There are also handy chickcentric lists including "Chicks That Rock," "Chick Reads," "Chick Flicks," and "Chick Cliques."

    From England to Mexico, and Iceland to Pakistan, Gilmour takes us on an extraordinary thrill-ride with his wild coworkers. Along the way he learns a few things, too, and shows us not only how precious life truly is, but how to passionately embrace it.

    What's hiding behind those curtains on the stage? How does a huge set appear so quickly between scenes? Just two of the many questions answered in this visual compendium.

    Located deep beneath the heart of Greater London, the Underground is awash with more strangeness than you can shake your prepaid train card at. So, pack up your day bag and travel stop-by-stop with us on this strange and fantastic journey along the Northern, Picadilly, Metropolitan, Jubilee, Hammersmith & City, and District Line, and explore the Underground as you've never seen it before with this treasure trove of the humorous, the odd, and the baffling—an alternative travel guide to the Underground's best-kept secrets.

    Macroeconomics1. Maximizing UtilityDecreasing Marginal Utility | Opportunity Costs2. Evaluating Production PossibilitiesProduction Possibilities Frontiers | Absolute and Comparative Advantage3. DemandDeterminants of Demand | Elasticity of Demand | Change in Demand vs. Change in Quantity Demanded4. SupplyDeterminants of Supply | Elasticity of Supply | Change in Supply vs. Change in Quantity Supplied5. Market EquilibriumHow Market Equilibrium is Reached | The Effect of Changes in Supply and Demand6. Government InterventionPrice Ceilings and Price Floors | Taxes and Subsidies7. Costs of ProductionMarginal Cost of Production | Fixed vs. Variable Costs | Short Run vs. Long Run | Sunk Costs | Economic Costs vs. Accounting Costs8. Perfect CompetitionFirms Are Price Takers | Making Decisions at the Margin | Consumer and Producer Surplus9. MonopolyMarket Power | Deadweight Loss with a Monopoly | Monopolies and Government10. OligopolyCollusion | Cheating the Cartel | Government Intervention in Oligopolies11. Monopolistic CompetitionCompeting via Product Differentiation | Loss of Surplus with Monopolistic CompetitionConclusion: The Insights and Limitations of Economics

    Along with tips on planning and assessment, she presents strategies for self-management, including marketing, online promotion, building professional relationships, grant writing, and portfolio development.Each chapter ends with an insightful “Reality Check” interview, featuring advice and useful information from high-profile artists and professionals.The result is an inspiring, experiential guide brimming with field-tested techniques that readers can easily apply to their own career.

    Hairspray (978-1-5578-3514-7); Rent (978-1-5578-3737-0); Fiddler on the Roof (978-0-8791-0136-7)

    Many of us love to tell them, and even dream of making a living from it too. But what is a story? Hundreds of books about screenwriting and storytelling have been written, but none of them ask 'Why?' Why do we tell stories? And why do all stories function in an eerily similar way? John Yorke has been telling stories almost his entire adult life, and the more he has done it, the more he has asked himself why? Every great thinker or writer has their theories: Aristotle, David Hare, Lajos Egri, Robert McKee, Gustav Freytag, David Mamet, Christopher Booker, Charlie Kaufman, William Goldman and Aaron Sorkin - all have offered insightful and illuminating answers. Here, John Yorke draws on these figures and more as he takes us on a historical, philosophical, scientific and psychological journey to the heart of all storytelling.What he reveals is that there truly is a unifying shape to narrative - one that echoes the great fairytale journey into the woods, and one, like any great art, that comes from deep within. Much more than a 'how to write' book, Into the Woods is an exploration of this fundamental structure underneath all narrative forms, from film and television to theatre and novel-writing. With astonishing detail and wisdom, John Yorke explains to us a phenomenon that, whether it is as a simple fable, or a big-budget 3D blockbuster, most of us experience almost every day of our lives.

    No matter how carefully we formulate a “script,” it is bound to change when we interact with people with scripts of their own. Improv Wisdom shows how to apply the maxims of improvisational theater to real-life challenges—whether it’s dealing with a demanding boss, a tired child, or one of life’s never-ending surprises. Patricia Madson distills thirty years of experience into thirteen simple strategies, including “Say Yes,” “Start Anywhere,” “Face the Facts,” and “Make Mistakes, Please,” helping readers to loosen up, think on their feet, and take on everything life has to offer with skill, chutzpah, and a sense of humor.

    Originally published: Nashville, TN: Howard Books, 2015.

    It covers every aspect of call center management - service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, strategy and key enabling technologies - in a format that is well-organized and easy to understand. The updated and expanded edition contains important new information, including: Trends in customer expectations; Best practices in performance reports and objectives; How to create an effective customer access strategy appropriate for today's environment; How to manage multichannel contacts with quality; New technologies, and how they're changing customer contact services; Improving the call center's strategic impact and ROI; New case studies and examples from Wells Fargo, Starbucks, Aetna and many others.

    I can't recommend him highly enough." —Jeff Probst, host of Survivor"This is basically a 'perfect book'...with this knowledge there should be many more well-adjusted canine companions and far fewer dogs being relinquished to shelters. This book is an admirable accomplishment." —The APDT Chronicle of the Dog (The publication for professional dog trainers)Following the success of his book The Dog Whisperer, Paul Owens turns his attention to puppies. In this book, Owens and his protégé Terence Cranendonk offer a compassionate step-by-step guide to all things puppy, including how to:Evaluate temperamentChoose the right pup personality for your familyMonitor diet, play, and exerciseTrain and problem solveProvide early socialization and positive trainingPotty train, step-by-stepEnsure safety and health care, including the latest on vaccinationsPuppies can be a lot of work, but they can also be a furry bundle of joy. If you're thinking of bringing a puppy into your home, The Puppy Whisperer is your must-have guide.

    

    Global warming and associated climate change exists - but the role of humans in that change is entirely debatable. A little-known aspect of modern climate science is that the warming of the global atmosphere-ocean system over the last 100 years, even if entirely human-caused, has progressed at a rate that reduces the threat of future warming by 50% compared to the climate model projections. To the extent warming is partly natural (a possibility even the IPCC acknowledges), the future threat is reduced even further. This, by itself, should be part of the debate over energy policy – but it isn’t. Why? The news media, politicians, bureaucrats, rent-seekers, government funding agencies, and a “scientific-technological elite” (as President Eisenhower called it) have collaborated to spread what amounts to fake climate news. Exaggerated climate claims appear on a daily basis, sucking the air out of more reasoned discussions of the scientific evidence which are too boring for a populace increasingly addicted to climate change porn. Upon close examination it is found that the "97% of climate scientists agree" meme is inaccurate, misleading, and useless for decision-making; human causation of warming is simply assumed by the vast majority of climate researchers. In contrast to what many have been taught, there have been no obvious changes in severe weather, including hurricanes, tornadoes, droughts or floods. Despite an active 2018 wildfire season, there has actually been a long-term decrease in wildfire activity, although that will change if forest management practices are not implemented. Proxy evidence of past temperature and Arctic sea ice changes suggest warming and sea ice decline over the last 50 years or so is not out of the ordinary, and partly or even mostly natural. The Antarctic ice sheet isn't collapsing, but remains stable. The human component of sea level rise is shown to be, at most, only 1 inch per 30 years (25% of the observed rate of rise); and the latest evidence is that more CO2 dissolved in ocean water will be good for marine life, not harmful. Admittedly, continued emissions of CO2 from fossil fuel burning can be expected to cause (and probably has caused) some of our recent warming. But the Paris Agreement, even if extended through the end of the 21st Century, will have no measurable effect on global temperatures because the governments of the world realize humanity will depend upon fossil fuels for decades to come. Despite news reports and politicians' proclamations, international agreements to reduce CO2 emissions are all economic pain for no observable climate gain. What government-mandated reliance on expensive and impractical energy sources will do is increase energy poverty, and poverty kills. This downside to illusory efforts to “Save the Earth” is already being experienced in the UK and elsewhere. If people are genuinely concerned about humanity thriving, they must reject global warming alarmism. In terms of environmental regulation, the end result of the U.S. EPA's Endangerment Finding will be reduced prosperity for all, and climate gain for none. The good news is that there is no global warming crisis, and this book will inform citizens and help guide governments toward decisions which benefit the most people while doing the least harm.