Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    It includes a history of vampire literature, a professional dominatrix's examination of Rice's erotica, and a behind-the-scenes look at the making of the film version of Interview with the Vampire. From the adventures of the Vampire Lestat to those of the Mayfair Witches, from the evocative historical epic Cry to Heaven to the uninhibited erotica of Exit to Eden and the Sleeping Beauty trilogy, The Anne Rice Reader presents a captivating range of perspectives on the imagination of a writer who has enthralled her generation.

    Complemented with more than 40 full-colour personal illustrations of the Captain, Life in the Skies will be a valuable and useful guide for air travellers and budding-pilots alike!Captain Lim Khoy Hing is an ex-airline pilot who is passionate about flying, having worked all his life high above the clouds since leaving college. Prior to his retirement from flag-carrier Malaysia Airlines, he was fortunate enough to fly the latest fly-by-wire planes such as the Boeing 777 and Airbus A320, A330 and A340. He has logged a total of 25,500 flying hours, or about 20 trips to the moon and back. Capt. Lim started his flying career in the Royal Malaysian Air Force, having been trained by the Royal Air Force in the United Kingdom in 1967. He served for about 12 years in the service before joining Malaysia Airlines and finished his career with the carrier AirAsia before retiring in 2011.

    NO dissects 45 deceptive affairs including Rebellion, The Sexes, Individuality, Equality, Peace, The Nazis, and Keeping It Real, all brought to light in a fashion that only Boyd Rice can. If past written collections of his work serve as time-capsuled history, let NO be the words of the future.Debossed paperback.

    His lyrics and melodies paint indelible portraits of the people, places, and experiences that shaped him. He has served as model, mentor, supporter, and friend to at least two generations of the world’s most talented and influential singer-songwriters. In songs like “Desperados Waiting for a Train,” L.A. Freeway,” “She Ain’t Going Nowhere,” and “Texas 1947,” Clark’s poetic mastery has given voice to a vision of life, love, and trouble that has resonated not only with fans of Americana music, but also with the prominent artists—including Johnny Cash, Ricky Skaggs, Jerry Jeff Walker, and others—who have recorded and performed Clark’s music. Now, in Without Getting Killed or Caught: The Life and Music of Guy Clark, writer, producer, and music industry insider Tamara Saviano chronicles the story of this legendary artist from her unique vantage point as his former publicist and producer of the Grammy-nominated album This One’s for Him: A Tribute to Guy Clark. Part memoir, part biography, Saviano’s skillfully constructed narrative weaves together the extraordinary songs, larger-than-life characters, previously untold stories, and riveting  emotions that make up the life of this modern-day poet and troubadour.

    Delivering a searing indictment of the political leaders who have led us astray, Scarborough inspires conservatives to reclaim their heritage by drawing upon the strength of the movement’s rich history.With independent thinking and straight talk, Scarborough explains:• How Washington and Wall Street conspired to create the housing bubble that caused America’s financial meltdown• How the “candidate of change” has not only maintained but accelerated the reckless spending policies that led us to this historic economic collapse• How Washington’s bailout culture will cripple America’s future if left unchecked• How Barack Obama’s stimulus plan devolved into a socialist spending spree that would make FDR and LBJ shudder• And how conservatives need to take a closer look at Ronald Reagan’s political career before claiming his great legacyA fearlessly argued conservative manifesto that brings American conservatism into the twenty-first century, The Last Best Hope is a must-read for all who care about the direction America is heading.

    Nearly two decades on, though, Aaron "Gene Ween" Freeman and Mickey "Dean Ween" Melchiondo preside over one of the most devoted cult fan bases in American music. So how exactly did Ween manage to transcend joke-band oblivion?One answer is that, in the years following their MTV breakthrough, Ween gradually polished their output, turning their staunchly primitive musical sketches into hi-fi paintings. Chocolate and Cheese, released in 1994, marked Freeman and Melchiondo's first crucial steps in this direction. Based on new, in-depth interviews with both members of Ween, as well as producer Andrew Weiss and associates ranging from Josh Homme (Queens of the Stone Age) to Spike Jonze, this book explores the song-by-song creation of Chocolate and Cheese and how the album served as a bridge between Ween's original two-guys-and-a-4-track incarnation and the rich, virtuosic rock & roll force they would later become.

    will leave true crime readers with more to ponder than they bargained for' - The HeraldBefore David Wilson became the UK's pre-eminent criminologist, he was just a young boy growing up in the Scottish town of Carluke. When he was a child, the brutal murder of a young woman rocked this small community, but very quickly a man was arrested for the crime, convicted and put behind bars. For most, life slowly carried on - case closed. But there were whispers in the town that the wrong man was imprisoned. Over the years, these whispers grew louder, to the point that any time David would visit, he'd be asked in hushed tones, 'What are you going to do about the Carluke Case?'Carluke believed the real killer had evaded justice. A murderer was still on the loose.Forty years later, it's time for David to return home, and find out the truth.

    But the powerful influence of the blues, with its dramatic, artful storytelling about the elemental experience of being alive, is found in the works of some of our most important literary voices as well. This volume -- a companion to the groundbreaking seven-part documentary series "Martin Scorsese Presents The Blues" -- represents a literary sampler every bit as vibrant and original and diverse as the films and music that inspired it. Included in this stunning collection are newly commissioned essays by David Halberstam, Hilton Als, Suzan-Lori Parks, Elmore Leonard, Luc Sante, John Edgar Wideman, and others; timeless archival pieces by the likes of Stanley Booth, Paul Oliver, and Mack McCormick; evocative color illustrations and rare vintage photography; illuminating and in-depth conversations and portraits of musicians, ranging from Robert Johnson and Bessie Smith to John Lee Hooker and Eric Clapton; lyrics of legendary blues compositions; personal essays by the series directors Martin Scorsese, Charles Burnett, Richard Pearce, Wim Wenders, Marc Levin, Mike Figgis, and Clint Eastwood; and excerpts from such literary masters as James Baldwin and Ralph Ellison, Eudora Welty and Zora Neale Hurston, Langston Hughes and William Faulkner. The result is a unique and timeless celebration of the blues, from writers and artists as esteemed and revered as the music that moved them. In these pages one not only reads about the blues, one hears them, feels them, lives them. "Martin Scorsese Presents The Blues" is more than atimeless collection of great writing to be savored and shared: it is an unforgettable initiation into the very essence of American music and culture.

    until he started a new job and a new life at a high school in downtown Tokyo. Here he discovered the real Japan, not the version sold to tourists, and realized that it was far more thrilling, heartbreaking, and beautiful than anything he had ever experienced. Over the course of one year in Tokyo, Garett navigates the perilous waters of 21st-century Japan, where love and laughter are as common as violence and tragedy. From love hotels to sumo, yakuza gangs to hostess bars, and a Shinto wedding to a KFC Christmas, discover what Tokyo is really like for its 38 million inhabitants. A travel book, a tale of sex and romance, and a love letter to a maddening, wonderful place, Lost in Tokyo provides a new perspective on living, working and playing in the world's most vibrant city.

    Finding Bethany is the true story of how, as a young boy, Glen Klinkhart was unable to save his sister from a heinous sexual homicide, and how he began his journey as a police officer to find the lost, the missing, and to bring those who would do evil upon others to justice. His career as a homicide detective takes the reader along as he travels from the brink of exhaustion and obsession and into the dark and evil world of sociopathic killers, and those who would do anything to help them. Finding Bethany details what real life homicide investigations are like, from his unique perspective as a victim and as a reluctant hero. The reader will experience the bizarre twists and turns down dark paths which result in macabre dead ends, and unexpected miracles found within the darkest of circumstances. His cases include the stories of people who were willing to give of themselves for someone they often didn’t even know. Finding Bethany is also about two brothers – one a sociopath, the other a good man whose own love for his evil brother had been exploited his entire life.

     Always straddling the fence between "po-po" and NYPD outsider, Derrick threatened police tradition to try to get the cases solved. He was the first detective to interview an informant offering a detailed account of Biggie Smalls's murder. He protected one of the only surviving eyewitnesses to the Jam Master Jay murder and knows the identity of the killers as well as the motivation behind the shooting. "Notorious C.O.P. "reveals hip-hop crimes that never made the paper--like the robbing of Foxy Brown and the first Hot 97 shooting--and answers some lingering questions about murders that have remained unsolved. The book that both the NYPD and the hip-hop community don't want you to read, "Notorious C.O.P. "is the first insider look at the real links between crime and hip-hop and the inefficiencies that have left some of the most widely publicized murders in entertainment history unsolved.

    When Syma – a young doctor, an independent woman with a mind of her own, decides to leave home and embark on an adventure in a strange land, she cannot imagine the powerful emotional whirlpool she’ll find herself in.Daily life in Palestine is far from comfortable, replete with obstacles. The conflict between the lure of civilized, bourgeois life in Europe and the option of living the Zionist dream while embarking on a love affair is agonizing.She chooses to leave everything behind, and sails back home, to Poland.When WWII breaks out and the situation of Europe’s Jews goes from bad to worse, Syma’s choice turns out to be unfortunate.November, 1942. In the midst of a harsh winter in Poland, Syma stands waiting at the railway station, on the same platform she was so familiar with in her previous life, a bygone reality.As the train approaches the station, Syma grasps that this voyage will be different. Where is she headed now?

    Realizing that she really wanted to help people more than be involved in the intricacies of contract law, Michelle left her job at a respected law firm to work in the world of nonprofits, community outreach and mentoring.This civic-mindedness is what she brought with her into the White House, where she strove to make an impact on children

    When building a family, they complement the kids. But what happens when things get out of hand? For writer and house husband, Matt Whyman, it's a case of catastrophe management in coping with four children and all the ill-advised animals amassed by his career wife, Emma.