It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services."ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

    Jasu Shilpi did it. Nina Lekhi did it. Follow Every Rainbow is the story of twenty-five enterprising women who took up a challenge. They raised a family as well as a company, with love, laugher and patience. Managing multiple equations - never giving in or giving up. These stories say one thing, loud and clear. Women think and act differently than men, but they can be just as successful. What ‘success’ means, is something only you can decide.

    Race director Peter McDonald arrives at the Expo for an interview with TV reporter Christine Ferrara, new in town. Peter and Christine find love almost immediately, but when will she learn the dark secret that clouds his life? Thus begins the fascinating 72-hour countdown to the Lake City Marathon, a race beset by problems: Will Peter lose his sponsor and job? Will hot weather threaten the health of runners? Can he keep the identity of Celebrity X secret? And for Christine: Why is Naní the supermodel clinging to Peter’s side? The race up front pits fast Kenyans against twin brothers from Minnesota. Among the women, the sudden loss of the world record holder opens the door for a flirtry Irishwoman and an unheralded podiatrist, who has not raced since injuries cancelled her college career. Back in the pack, Naní raises money for charity, a New York Times reporter chases Celebrity X, and once-married color commentators bicker their way through the telecast. Marathon, amazingly, is Hal Higdon’s first novel, told in the grand tradition of fact/fiction books by James Michener (Hawaii, The Source) and Arthur Hailey (Hotel, Airport). If you are a runner, veteran or newcomer, or someone who has a friend who runs, Marathon will provide details about the sport that you never knew.

    With his friend Bevil Hogg, he founded the Trek Bicycle Corporation in 1976 and then went on to establish the company as one of the leading bicycle companies in the world. He was a man who called his son, John, his best friend. Indeed, they did many great things together: ran the Boston Marathon, followed the Tour de France throughout France, and later ran Trek together. In March 2008, he passed away after complications of heart surgery. The Big Guy touched people’s lives in countless ways, and his passing was deeply emotional for many. Now John (current president of Trek Bicycle) has written a powerful tribute to the incredible life his father led and the ways in which he was an inspiring businessman, leader, and person. Taking readers deep into the history of Trek, John shares how his father taught, trained, and instilled in him the confidence and desire to be a leader. A portrait of a great man, the book culminates with John telling his father on his deathbed of their twenty greatest moments together. This is an intimate portrayal of a father-son relationship filled with poignant experiences and lessons on how to get the most out of life. *** My father was an amazing man and he taught me many of life’s lessons. This book takes you through a great relationship between a father and a son. It takes you through the building of Trek Bicycle, and most importantly it tells the story of how my father and how our family dealt with his fight for life, and ultimately how my father and how our family dealt with his death. Death is a destination that we all share and yet there is so little written about it and so many people are unprepared to deal with it. My father amazed me throughout his life, but he saved his best act for last. The way he dealt with his death is a story that should be of some help to any family facing this most difficult time. —from the preface

     Jeanne Bliss, who served as a senior customer executive at five major companies, says there s no shortcut to becoming beloved you can t hire a fancy marketing firm to get there. You earn it by how you decide to run your business as Wegman s and Harley-Davidson have for decades and as relatively new companies like Zipcar and Zappos are doing right now. After studying and working with dozens of beloved companies, Bliss has identified five key decisions that lead to customer devotion: Decide to believe Decide with clarity of purpose Decide to be real Decide to be there Decide to say sorry Her examples and advice will help readers sustain growth and profit even in a tough economy."

    

    His six-year-old daughter tasted a jackfruit from a tree in their own yard and remarked, ‘Daddy, this is so delicious. I wish I could eat the fruits from this tree every year.’Part memoir, part how-to, this is his amazing story of starting out from the backwaters of Kerala, becoming a corporate leader in America and then finding a way to have a successful career while working out of his village in Kerala.This book also contains tips and techniques for anyone frustrated with living in cities. How do you set up a home office? How do you integrate with the local community? Where do your kids go to school? How do you convince your company to give you this opportunity? God’s Own Office may well inspire you to transform your life.

    Businesses make millions of decisions every day. But once in a great while a leader makes a truly game-changing decision that shifts not only the strategy of a single company but how everyone does business. These big decisions are counterintuitive-they go against the conventional wisdom. In hindsight, taking a different direction may seem easy, but these bet-the-company moves involve drama, doubt, and high tension. What made Apple's board bring back Steve Jobs to the company? How did Johnson & Johnson decide to recall every bottle of Tylenol after a poisoning scare that involved only a small batch of the drug? What made Henry Ford decide to double the wages of his autoworkers, and how did that change the American economy for the next century? Here management consultant Verne Harnish, the CEO of Gazelles, and Fortune's editors provide the background stories behind the greatest business decisions of all time. In this fully original book, you'll get a glimpse into the thought processes leading up to these groundbreaking moments and will learn how the decisions have shaped the thinking of today's top leaders. The book also contains an insightful foreword by management guru Jim Collins, the author of Built To Last and Good To Great, which explains the importance of decision making in creating a successful company. ADVANCED PRAISE FOR FORTUNE Greatest Business Decisions"CEOs make thousands of decisions every year, but only a few of them have dramatic impact on a company's brand, performance, and culture. IBM knows something about those types of 'big bets.' This book is a concise look at some of those big decisions and the C-suite moves that separated winners from the competition." - Samuel J. Palmisano, Chairman and former CEO, IBM"A great resouce! Learning about how others make great decisions can help you make great decisions! A fascinating, practical history that can change the way that you make decisions. Required reading for decison-makers- at all levels!" -Marshall Goldsmith, named the No. 1 Leadership Thinker in the World by Thinkers50, is a consultant and author of the New York Times bestsellers MOJO and What Got You Here Won't Get You There."When you look at the best business decisions that have been made throughout the years, a clear pattern emerges: The best decisions require not only great insight, but courage and commitment as well. The greatest business leaders are the ones who focus their energy not solely on profits, but on improving people's lives. These important lessons from our past, which this book brings to light, are more relevant than ever today." -Bill Ford, Executive Chairman, Ford Motor

    

    With passion and pride, Ray Anderson, Founder, Chairman, and CEO of one of the world's largest interior furnishings companies, recounts his awakening to the importance of environmental issues and outlines the steps his petroleum-dependent company, Atlanta-based Interface, Inc., is taking in its quest to become a sustainable enterprise - one that will never have to take another drop of oil from the earth.

    Selling to the C-Suite is the first book that reveals how to land those career-making sales in the words of CEOs themselves!With 60 years of combined experience selling to corporations around the world, Nicholas A.C. Read and Stephen J. Bistritz, Ed.D., conducted in-depth interviews with executive- level decision makers of more than 500 organizations. One thing they learned might surprise you: leaders at the highest corporate levels don't avoid sales pitches; in fact, they welcome them--provided the salesperson approaches them the right way. Inside this invaluable book, CEOs reveal exactly which sales techniques they find most effective, as well as those you should avoid.Selling to the C-Suite provides all the insight you need to:Gain access to executivesEstablish trust and credibilityLeverage relationshipsCreate value at the executive levelIt also reveals when executives personally enter the buying process and sheds light on what role they play.Selling to the C-Suite provides field-tested techniques to put you well ahead of thecompetition when it comes to making those multimillion-dollar sales you never thought possible.

    Roughly one-fifth of all children today suffer with eczema, some experiencing symptoms so severe that they look like burn victims.    Until now, there has been no real solution to this problem. Steroid creams prescribed by doctors may keep symptoms at bay temporarily, but do not resolve the problem permanently; steroids may also cause topical steroid addiction with horrific consequences, if used over the long-term.  And eczema seldom rides alone – it's part of a larger "allergic march." If your child has eczema, chances are that they will also develop food allergies, hay fever, and eventually, asthma.    The good news is that the allergic march can be interrupted – and eczema, along with many other complicated skin conditions, can be resolved. Natural health author Shann Nix Jones healed her own son from eczema and her husband from an MRSA infection even when doctors couldn't help. The staggering revelation that Shann made is that eczema is not actually a skin condition – it's an autoimmune disorder. In order to heal the skin, you have to first heal the gut.   In this book, Shann shares her natural healing wisdom on healing skin conditions such as eczema, psoriasis, rosacea, and acne, by healing the gut, in particular with the help of the probiotic drink kefir. You will learn astonishing things about new ways to care for your own body, your immune system, and your microbiome – the 2 kg of bacteria that sit inside your gut, and control the appearance and glowing health of your own skin. If you, or anyone you know, have been suffering from an ongoing skin condition, this book is the lifeline you’ve been waiting for.

    He carried wounded soldiers over the hilly,craggy terrain to the field hospital as the bombs and snipers’ bullets rained down. The donkey was recruited by Australian stretcher-bearer ‘Jack’ Simpson, who cared for his brave helper day and night. Murphy never gave up or complained; he worked to the point of exhaustion, saving hundreds of lives.At the end of the battle, when the time came for the donkeys to be returned to Greece, the Australian ‘diggers’ were desperate to protect Murphy - he was one of them, he was a digger and a war hero. They fixed a brown luggage label to his harness, bearing his name and status, and hoped it would secure his safe passage home.

    For courses in Principles of Management, this title takes a traditional, balanced approach to the four functions of management.

    George Kelling, one of America’s leading criminologists, has proven the success of his method across the country, from the New York City subways to the public parks of Seattle. Here, Kelling and urban anthropologist and lawyer Catherine Coles demonstrate that by controlling disorderly behavior in public spaces, we can create an environment where serious crime cannot flourish, and they explain how to adapt these effective methods for use in our own homes and communities.