It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

    Why be a product junkie when you can use the most renowned natural ingredients (biodiversity's solution) to make your curls pop! These are tried and tested, proven to have worked with all curl types from 3c- bigger curls, through to 4c-smaller coils/ kinky hair. What I recommend is that you choose your preferred recipe for each of the 5 stages and use these consistently for 6 weeks and give us feedback on how your curls have been transformed. This time period is long enough to build moisture in your hair to its maximum hydration and achieve its ultimate curl factor. Feel free to come back to this page and comment on your results. Our unique book picks on the top recipes and covers all the key stages to achieve the most pronounced and luscious curls regardless of curl type, making this book for ALL curlies! The recipe chapters comprise: Step 1: Clarify Step 2: Condition Step 3: Style Step 4: Spritz Step 5: Detangle Oil Mixes (new addition) Enjoy all the tried and tested recipes, and choose the ones that best suit your hair. This is a very valuable handbook , a must have handbook for every curly girl across all ethnicities!

    Most books on world history overly emphasize the role of Western nations in the vast saga of mankind - the author of this book rectifies the gaps in books by Western historians by beginning the narration of world history with East Asia, and progresses from there through the rest of Asia to the Middle East.

    This new edition has been completely updated ad expanded to include crucial new information on digital records, encoded arcival description (EAD), copyright issues, post-9/11 security concerns, international perspectives on tuse issues--content that makes this manual essential for archivists of all backgrounds. Setting up archives, appraisal and accessioning, acquisition strategies and policies, arrangement description, reference and access, preservation, and electronic records are just some of the topics covered in both theory and practice in this clear, comprehensive, ad practial guide.

     -Lucy Calkins, Author of Units of Study for Teaching WritingHidden Gems will transform the way we read student work. -Thomas Newkirk, Author of Holding On to Good Ideas in a Time of Bad OnesYou don't get true, fire-in-the-belly energy for writing because you fear getting a bad grade, but because you have something to say and your own way of saying it. -Katherine BomerIf you're like Katherine Bomer, you've grown weary of searching for what's wrong in student writing, and you want better ways to the respond to pieces whose beauty and intelligence doesn't shine on the first read. Now she shares how she learned instead to search-sometimes near the surface, sometimes deep beneath-to find, celebrate, and teach from writers' Hidden Gems.My hope is that as teachers we can respond to all students' writing with astonished, appreciative, awe-struck eyes, writes Katherine. Through protocols, sample assessments, and demonstrations with actual student work, she shows how to bring the brilliant facets of your writers to the surface as you:spot hidden stylistic gems in writing that is unconventional or vernacular uncover content and organizational gems even when you don't find the subject matter engaging or significant respond by naming and celebrating writers' gems instead of hunting for mistakes give lasting compliments using the inspiring language of published writers that motivate students to keep writing, revising, and polishing their gems. Accept Katherine Bomer's invitation to read work by young, unseasoned writers the way we would inquire our way into a poem by Nikki Giovanni, Jimmy Santiago Baca, or Naomi Shihab Nye and to notice the quirky brilliance and humor, the heartbreaking honesty, and surreal beauty in even the slightest bits of writing. You'll soon discover that student writers often perform remarkable feats in the craft of writing, and that you can achieve remarkable results with them when you uncover theirHidden Gems.

    Chapters cover cancer, infection, immune disorders, genetics, and disorders of each body system, highlighting pathophysiologic processes, resulting signs and symptoms, diagnostic test findings, and current treatments. Reader-friendly features include illustrations, checklists, and full-color miniguides illustrating the pathophysiology of specific disorders.This edition has new full-color miniguides on cancer pathophysiology and neuropathology. A new Focus on Genetics feature identifies gene-related discoveries and their implications for treatment or diagnosis. Review questions and answers follow current NCLEX-RN® requirements and alternate-format questions are included.

    And, with the growing number of beer festivals popping up worldwide, beer is finally getting the attention and appreciation it deserves. For the average beer lover, the overwhelming choices, brewing styles and traditions can be confusing to say the least. Enter beer specialist Mirella Amato - one of only seven Certified Master Cicerones (beer sommeliers) in the world. With an advanced brewing certificate behind her, readers will be in expert hands as they navigate the multifaceted world of beer, guided by Amato's refreshingly accessible style. Broken down into fun, easy-to-read chapters, Beerology starts with an introduction to beer and tips on storage and cellaring, then leads into a guide on tasting. Amato presents beer styles in four groups—Refreshing, Mellow, Striking, and Captivating—covering everything from the history and origins of specific brews, to brands that exemplify each type. She then gives tips on hosting beer-tasting parties at home, complete with beer games, and includes a chapter dedicated to beer cocktails (who’s in for a delicious cucumber Pils?). Her original take on pairing beer with food—including chocolate and cheese—is perfect for anyone with an inquisitive mind and an epicurean streak.

    Updated to cover the new Transportation and Structural codes. As the most comprehensive reference and study guide available for engineers preparing for the morning and afternoon topics on the Civil PE exam, the 11th edition of the Civil Engineering Reference Manual provides a concentrated review of the exam topics. No other exam-focused publication is more complete. The Most Trusted Reference for the Civil PE Exam is also the Most Up-To-Date A complete introduction to the exam format and content A suggested study schedule, plus tips for successful exam preparation Nearly 500 solved example problems Hundreds of key tables, charts, and figures at your fingertips An easy-to-use index and full glossary for quick reference Perfect for post-exam reference What's New in the 11th Edition 4 new construction engineering chapters Over 35 updated chapters—including extensively revised structural and transportation chapters 100 new equations Over 300 new, easy-to-use index entriesExam Topics CoveredConstruction—NewGeotechnical—UpdatedStructural—UpdatedTransportation—UpdatedWater Resources & Environmental—Updated_____________________________Since 1975 more than 2 million people preparing for their engineering, surveying, architecture, LEED®, interior design, and landscape architecture exams have entrusted their exam prep to PPI. For more information, visit us at www.ppi2pass.com.

    With a logical, body-systems organization and engaging terminology exercises throughout, it's your key to communicating confidently and effectively with other health care professionals.Systematic approach to terminology prepares you to recognize and define new words as you encounter them and build the medical vocabulary you'll need in the health care setting.Pronunciation key provides quick access to frequently referenced material.Complimentary and Alternative Medicine terms boxes highlight words and phrases associated with this increasingly popular discipline.Case studies encourage critical thinking and demonstrate how to apply the information you've learned.Terminology flash cards, included with every book, give you valuable review and self-assessment tools you can take anywhere for study on the go.Evolve resources enhance your learning and reinforcement opportunities with additional exercises, a Spanish/English glossary, and the Body Spectrum Electronic Anatomy Coloring Book.Medical Terminology Online, available at an additional charge, gives you access to a complete online course for the most advanced learning and understanding.New terms and abbreviations familiarize you with the latest terminology in use in health care.New images and illustrations visually acquaint you with pathologic information and procedures you'll encounter in the clinical setting.Enhanced chapter features highlight important concepts and provide guidance for more effective learning and study.CD references within the text direct you to expanded learning opportunities on the companion CD.More than 20 new medical records let you practice medical terminology using the forms you'll encounter in the clinical setting.New icons make it easy to distinguish a variety of helpful boxes and reference the material you need quickly.Answers to review exercises help you gauge your strengths and weaknesses and configure the most effective study plan for you.Website boxes refer you to valuable content you can access online for further learning.Revised pharmacy appendix helps you easily reference key pharmaceutical terms.The vastly updated companion CD provides fun alternatives for reinforcing what you've learned with new learning games, including Medical Millionaire and Termbusters.Enhanced audio companion, available on CD or as iTerms downloads for portable media players, helps you perfect your pronunciation skills and confidently use the terms you've learned in practice.

    Efforts to define and then assess the key qualities of writing have helped pinpoint what outcomes matter most and how to measure them, yet they threaten to become an end in themselves. Meanwhile, high-quality instruction seeks to create a safe environment that applauds risk taking by supporting students through strategies that are not readily measured. In this landmark book, Vicki Spandel takes on the immeasurable, opening an exciting discussion about the conditions writers need to achieve their full potential and offering practical applications for any writing classroom.In The 9 Rights of Every Writer Spandel invites nine published authors into a discussion of what makes writing work. Well-known novelists, researchers, science writers, and teacher-writers join this dynamic conversation, and together they draw vital conclusions about teaching strategies that both lead to growth in craft and allow good teaching to flourish. Join Spandel and friends in discovering the personal and instructional importance of:reflecting finding personally important topics going off topic personalizing the writing process writing badly to unearth and clarify meaning observing other writers at work assessing constructivelyand well experiencing structural freedom unearthing the power of each writer's voice. As you will discover, The 9 Rights of Every Writer weaves the philosophical into the practical, offering powerful, ready-to-use lessons that jumpstart the progress of the writers in your classroom and help them reach writing standards. Harness your passion for writing instruction, let go of rigid practices, and balance the needs of maturing writers with today's classroom realities. Read The 9 Rights of Every Writer, learn to trust your teaching instincts, and concentrate on what matters most: creating an instructional setting where writers can achieve success that soars beyond what can be measured.

    An easy-to-follow six-step process developed over the past 15 years can help you address unsolved problems, recognize buyer personas, quantify impact and create breakthrough experiences. Stop wasting time by guessing what your market needs and start understanding consumer desire.

    From shopping, to even getting information on flight times, to even tracking when to walk your dog, Alexa can do this. With over 23,000 skills and more being developed each day, Alexa is here to stay and is here to help you. But what can you do with Alexa? What are some of the abilities of Alexa that you can engage in, some that you can use to truly benefit yourself and others? Well, you’re about to find out. Here is a preview of what you'll learn: All of the different Echo devices and what they entail Various tips on how to use them all Tips to use the various features, including shopping Troubleshooting tips in order to have the best Amazon Echo experience Why you might consider getting one over another The capabilities of Alexa, including a whole slew of various things you can inquire from Alexa A comprehensive list of 1001 things to do with Alexa, including valuable tips and tricks You can become the Echo master that you know you can be, and this book is just the beginning of it all. With this, you’ll be able to control your Echo in the way that it’s meant to be, in the ways that you want it to be, and the different natures of this. Become the person that you want to be today, and make sure that you learn about your Echo, since you truly won’t regret it the moment you begin to use it, and you’ll master it even more with every interaction.

    This exposed an ecosystem that had been hidden from the sun for over 120,000 years. Imbedded deep in the ice shelf was an object. The object was carrying a deadly virus that killed most of the world's population. A group of strangers, bound by circumstance, embark on an epic adventure to develop a vaccine to save what is left of the human race. In the sequel, Akureyri Gateway, one of the three individuals that is immune from the deadly virus visits a cave in Akureyri, Iceland. This cave holds the key to unlocking the mystery surrounding the origins of the worldwide pandemic. The adventure continues with Biogenic Convergence, the third installment in this series.

    You have access to so much information - but where do you start and what is actually useful?! This particular book takes you right back to formula basics; exactly what a formula is, how to create one and what formulas can do. Then you'll learn about using functions in your formulas, a useful Excel feature which is designed to make your life easier. It will give you the starting blocks that you need in order to present and make sense of a spreadsheet in a quick and easy way that will give your confidence and career a boost. Formulae include: - Basic Arithmetic - SUM - IF - AND/OR - COUNT / COUNTA - AVERAGE / MAX / MIN - VLOOKUP / HLOOKUP - Bonus - Validation

    The accompanying CD includes a practice exam with 200 original questions created by PMPINABOX.