Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Her escapades range from visiting a nude beach with her seventy-five-year-old mother in tow to going on a raid with a vice squad and SWAT team to crashing a wedding (where she accidentally catches the bouquet). While finding her courage in the most unlikely of circumstances, Sherry ultimately finds herself. For midlifers, fatigued parents, and anyone who may be discontent with their life and looking to shake things up, try new things, or just escape, Finding My Badass Self is proof it's never too late to reinvent yourself--and that the best bucket list of all may be an unbucket list.

    That quixotic quest for understanding has drawn much of the world’s population eastward ever since Buddha first assumed the lotus position, and writer Mara Altman needed to know why. So she flew around the world in search of an answer not only to that mystery, but also to the deeper questions that plague all who yearn to define the meaning of life. What Altman found in her wild, comic 18-day reporting trek across India – a journey that took her on a laborious, 37-hour cross-country train trip, onto a mystical flat rock by the ocean in Pondicherry, and eventually into the emergency room of a cut-rate Bangalore hospital – will make you laugh, learn and ponder. By the end of her epic odyssey, it will also take you unexpectedly and thrillingly close to the pulsing heart of human existence. After graduating from Columbia University’s Graduate School of Journalism, Mara Altman worked as a staff writer for The Village Voice. In 2009, HarperCollins published Altman's first book, Thanks For Coming: A Young Woman's Quest for an Orgasm, which was optioned as a comedy series by HBO. She has published seven bestselling Kindle Singles, including the #1 bestseller Bearded Lady, and has also written for New York Magazine and The New York Times. Cover design by Adil Dara

    She clears your path of all those merciless judgments pronounced by the Quilting Queens. She invites you to make quilts that are full of life. This funny book offers these nine principles for the 20 million quilters in America:           1. Pretty fabric is not acceptable. Go right back to the quilt shop and exchange it for something you feel sorry for.           2. Realize that patterns and templates are only someone's opinion and should be loosely translated. Personally, I've never thought much of a person who could only make a triangle with three sides.           3. When choosing a color plan for your quilt, keep in mind that the colors will fade after a hundred years or so. This being the case, you will need to start with really bright colors.           4. You should plan on cutting off about half your triangle or star points. Any more than that is showing off.           5. If you are doing applique, remember that bigger is dorkier. Flowers should be huge. Animals should possess really big eyes.           6. Throw away your seam ripper and repeat after me: "Oops. Oh, no one will notice."           7. Plan on running out of border fabric when you are three-quarters of the way finished. Complete the remaining border with something else you have a lot of, preferably in an unrelated color family.           8. You should be able to quilt equally well in all directions. I had to really work on this one. It was difficult to make my forward stitching look as bad as my backward stitching, but closing my eyes helped.           9. When you have put your last stitch in the binding, you are still only half finished. Your quilt must now undergo a thorough conditioning. Give it to someone you love dearly—to drag around the house, wrap up in, spill something on, and wash and dry until it is properly lumpy.           "No reason not to have quiltmaking be a pleasure", says Lisa Boyer, who has as firm a grip on her sense of humor as she does on her quilting needles. "If we didn't make Dorky Homemade quilts, all the quilts in the world would end up in the Beautiful Quilt Museum, untouched and intact. Quilts would just be something to look at. We would forget that quilts are lovable, touchable, shreddable, squeezable, chewable, and huggable -- made to wrap up in when the world seems to be falling down around us."

    But with Joosr guides, you can get the key insights from bestselling non-fiction titles in less than 20 minutes. Whether you want to gain knowledge on the go or find the books you'll love, Joosr's brief and accessible eBook summaries fit into your life. Find out more at joosr.com. Why are the Danes the happiest nation in the world? Which lifestyle choices, behaviors, and values lead to this happiness? And can you too learn to live Danishly? The Year of Living Danishly shares some of the key "secrets" of Danish happiness and explains how you can bring them into your life-wherever you live in the world. It doesn't matter if you're based in Tucson or Timbuktu, everyone can find joy and contentment, the Danish way. You will learn:· What "hygge" is and why it's central to Danish happiness· How Danes turns their homes into havens of comfort and joy· The steps you can take to achieve a greater work-life balance· How to turn your life into a year-long celebration.

    Now for the first time, the award-winning actress who captured our hearts in "Days of Our Lives" and "Melrose Place" reveals her best-kept secrets for staying fit, managing weight, looking beautiful, feeling sexy, and living the best life possible. In "Rinnavation," her guide to looking and feeling your best, you'll discover: - How Lisa got that Dancing with the Stars body- How to lose weight fast -- without counting calories- How to be "camera-ready" in just minutes- Advice for balancing work and family while also finding time to take care of yourself- Plus: Lisa's instant "lip plumper," quick-fix tanner, everyday makeup advice, hairstyling secrets, and even super-hot sex tips!As a Hollywood star, Lisa has worked with the very best stylists, trainers, and professionals in the industry. Now she shares all her insider secrets, with surprising candor, down-to-earth humor, and irresistible charm. She talks frankly about her self-esteem lows, her struggle losing baby weight, her Hollywood marriage with actor Harry Hamlin, and her never-before-told experiences with cosmetic surgery. She reveals her emotional and spiritual journey from feeling unattractive and uninspired to finding a new sense of purpose and enthusiasm. And she shows you how to dramatically improve the quality of your life -- inside and out -- by approaching it one day at a time."I firmly believe that anyone can change their life for the better," Lisa says. "You just have to make up your mind to make it happen."

    So began their adventure into IVF, via blood tests, sperm tests, injections and probes, becoming involuntary experts on embryology through failure, despair, persistence and success.After 4 years, 3 different clinics, 2 positive pregnancy tests and 1 miscarriage, they finally had a successful pregnancy.GET A LIFE is the perfect down-to-earth guide for anyone thinking of embarking on fertility treatment. It's two books in one, a book of advice for women and a survival guide for men, each chapter mirrored but with very different experience and advice. IVF is terrifying, awful and extraordinary in equal measures for both partners. GET A LIFE shares Richard and Rosie's ride on the fertility roller coaster, bringing you the funny, emotional and physical sides of IVF. It is an invaluable guide from both perspectives on how to get through the process in one piece.

    Talking Cock combines answers to questions about sexuality, circumcision, and strange behavior with a deeply researched history, poignant true-life confessions, and insights from the hilarious to the downright obscene.

    Intimately penned by pioneering Analrapist Dr. Tobias Fünke, Inside Me takes the reader on an incredible journey of self discovery. Through a series of divulgent anecdotes, Fünke plumbs the dark depths of his psyche, recounting his family's struggle with addiction while touring in a pharmaceutically-themed folk music act, and exploring to his own ongoing battle with never-nudity.

    He chronicles the torture of finding a job before the internet when you had to talk on the phone all the time, and fantasizes, as we all do, about who to tell off when he finally wins an Oscar. As Gary himself says, "These are essays from my childhood and young adulthood about things that still annoy me."Original, brazen, and laugh out loud funny, Do You Mind if I Cancel? is something not to be missed.

    That's where I come in. Written from the rare perspective of one who has struggled with, and eventually overcome, intense jealousy surrounding my partner's past, "Overcoming Retroactive Jealousy" is the only guide you will ever need to letting go of jealous thoughts and anxiety about your partner’s past, overcoming constant unrest and worry, and finding greater peace. You might currently feel hopeless; like retroactive jealousy is something that you’ll just be forced to “live with” until you die. You might even be severely depressed, mired in obsessive jealous thoughts and confusion. I used to feel the same way. I'm here to tell you that you are suffering needlessly. In nineteen chapters, I outline effective strategies, practices, and exercises for confronting, and eventually overcoming, jealousy regarding your partner’s past as painlessly and efficiently as possible. After reading this guidebook you will: - have access to a new multi-step program that will help you to let go of your jealousy and anxiety - begin incorporating coping exercises into your daily routine which will reduce your jealous thoughts as soon as they appear - feel a new sense of optimism and confidence in your ability to grow and overcome retroactive jealousy - understand what your jealousy is really trying to tell you Overcoming retroactive jealousy wasn’t easy, but I am undoubtedly a stronger, more confident, more loving and overall better man for having gone through it. My jealousy turned out to be a blessing in disguise -- seriously. It might not seem like it now, but you too can use jealousy to your advantage. As you progress, you will emerge a stronger, more confident, more attractive, and more loving person and partner — and it’s my pleasure to guide you every step of the way. What my readers are saying: "Thanks for writing such a great book… It’s superb. Your advice has already given me instant help. I see the problem clearly and feel empowered to start the battle." - Ryan, UK "I cannot express to you how grateful I am for your book… The help that your book has given me, and the hope you instilled in me is priceless. It would be an understatement to say I would recommend this book to sufferers of RJ. This should be compulsory reading for all sufferers of jealousy." - Jeremy, USA "Your book was better than professional therapy... I’ve gone from crying and feeling helpless all day, to functioning at about 90%, with reassurance that I WILL get back to 100%. - Nick, USA Visit http://www.retroactivejealousy.com/ov... for more testimonials. You need to know that you can move on from retroactive jealousy, and reassert control over your life. You can get a hold on your brain, and patterns of compulsive questioning and obsessive thoughts. You can be the partner you want to be — you just have to understand where retroactive jealousy comes from, and how to deal with it. So let’s get started!

    Molly gives us his unforgettable encounters with The Beatles, Elton John, David Bowie, The Rolling Stones, Madonna, John Farnham, Bruce Springsteen, the Bee Gees, Rod Stewart, Russell Crowe, Oasis, Beyonce and Prince. As well as the tales that surround his other loves: the Australian cricket team, the St Kilda footy club and the Melbourne Storm."I have a lot of love for the great Ian 'Molly' Meldrum" - Shane WarneNo one has lived a life like Ian 'Molly' Meldrum. And no one can tell a story like Molly.

    He explores the relationship between the two, and examines how they impact achievement, productivity and creativity. Written in Arabic by Sheikh Mohammed’s own hand, this insightful book includes both personal stories and an international perspective to emphasize the pivotal role that happiness and positivity play in forming leadership strategies and fostering relationships among team members.

    . ." "There's no way . . ." "It's impossible . . ." Enough. Get off your ass make your "someday" goals a priority—today. After years of coaching and consulting hundreds of startup rookies as well as seasoned entrepreneurs, executives, and CEOs, Bedros Keuilian realized that most people who want to start a business, grow an existing business, author a book, make more money, or make a bigger impact usually take the long, slow, painful way to get there . . . and more than 80 percent of entrepreneurs never get to their desired destination or achieve their full potential in business. They treat their dream as if it were merely a hobby and dip their toes in the water, but they never commit to diving in—you get the idea. It's time to cut the bullshit excuses. Everyone has a gift, a purpose. It's your duty to figure out what your gift is and how you're going to share it with the world. Man Up: How to Cut the Bullshit and Kick Ass in Business (and in Life) is your guide to doing exactly that. Keuilian, founder and CEO of Fit Body Boot Camp and known as the "hidden genius" behind many of the most successful brands and businesses throughout multiple industries, will show you how to break out of the sea of mediocrity, get singularly focused on your purpose, and do what it takes—not only to achieve but dominate your goals. With Keuilian's no-nonsense approach in both business and personal spheres, you'll be able to define your purpose and have clarity of vision—and a plan—to make the quantum leap. Whether it's creating and growing a company, leaving a legacy, making a difference, or launching a new brand, you will discover how to use your passion, purpose, and sheer grit to overcome any adversity that attempts to derail your progress. If there's an area of your life in which you need to man up, this book will get you there.

    Yet despite the progress of the recent past, gay men still find themselves asking, "Are we really better off?" The inevitable byproduct of growing up gay in a straight world continues to be the internalization of shame, a shame gay men may strive to obscure with a façade of beauty, creativity, or material success. Drawing on contemporary psychological research, the author's own journey to be free of anger and of shame, as well as the stories of many of his friends and clients, The Velvet Rage outlines the three distinct stages to emotional well-being for gay men. Offering profoundly beneficial strategies to stop the insidious cycle of avoidance and self-defeating behavior, The Velvet Rage is an empowering book that will influence the public discourse on gay culture, and positively change the lives of gay men who read it.