Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone


Shep Hyken - 2017
    In fact, amazement is a habit that anyone can master--and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including: Showing up ready to amazing Being proactive Craving feedback Taking responsibility Embracing authenticity Focusing on excellence Turning misery into magic Once you master these habits, you'll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.

Amplified Parallel Bible-PR-KJV/AMP


Anonymous - 1995
    - Abridged King James Version concordance. - Abridged Amplified concordance. format.

The Three Meter Zone: Common Sense Leadership for NCOs


J.D. Pendry - 1999
    Discusses US Army values in 'user-friendly' terms, from the perspective of a former member of the NCO core. Introduces three different types of leadership styles for 3-meter, 50-meter, and 100-meter soldiers.

Passion of Command


B.P. McCoy - 2012
    McCoy, USMCIf you read one book in your lifetime on the warrior culture, this is that book. Active-duty Marine Colonel B. P. McCoy expertly relates his innermost thoughts and feelings, drawing on his mastery of personal leadership. Colonel McCoy understands the intangibles that make up our modern-day warriors, those young Americans on whom we place so much responsibility when we send them into harm's way.The author begins with the institutional design that leads some to believe that because of a manifestation of the American culture in which we're taught to kill from a young age through the use of video games, the task of a warrior would somehow be easily executed, based solely on these inequities. To the contrary, Colonel McCoy points out that the battlefield commander is hampered by the societal digression and the simple fact that young Americans can point a video weapon and kill, never feeling the true effects or suffering associated with actual combat. He explains that our culture is not that of predator, but more of prey. Through examples, he concludes that the American society places grave consequence on the taking of a human life, while we still require our young to bear arms against our enemies and to extinguish life. Only through superb training, conducted by passionate leaders, do our young Americans become moral warriors.Colonel McCoy describes the total cost of combat and the price paid by all who choose to become warriors. By pointing to positive training examples and keying on the effects of situational training—battle drills—conducted prior to and during combat, he successfully trained his Marines and developed the proper habits that would be the difference between life and death during combat. He directed his Marines to become "experts in the application of violence," without sacrificing their humanity. In the book, it became clear that he found the combination that allowed his men to achieve tactical superiority in every aspect.The essence of war is violence and the act of killing legitimate human targets without hesitation. To accomplish this, he instituted meaningful training and used his refined principles as a human being to guide him in the leadership and administration on the moral code that rules the field of battle. He is the perfect example of all that we hold dear in our warrior culture. He loved his men, showed them the right way through his personal example, guided his actions with passion and relayed his feelings to his men completely. He is quick to note his own shortcomings and how he overcame them and was the inspiration to the team that triumphed when all Marines survived the day.Emotionally riveting, The Passion of Command provides inside information into the warrior culture and allows one to grasp the complexities when hardening the mind, body, and spirit for the rigors of combat. Most find it difficult to communicate the human effects of combat to people who have never experienced the harsh realities associated with actually engaging an enemy. Colonel McCoy doesn't have that problem. He has opened the door and let the reader in

Leadership is Hell: How to Manage Well - And Escape with your Soul


Rob Asghar - 2014
    This book punctures that misguided myth—and it will liberate you from others’ expectations and from your own illusions about success. This book is a practical manual for leading the right way and for the right reasons. It explores how to identify and overcome the blind spots that may be hurting your career; whether you have the right mindset for the kind of success that you’re seeking; how to develop just the right amount of “healthy ego” to make an impact; and how to make an impact on the world in a way that’s true to who you are (be forewarned, this might involve a completely different path than your current one). This book will take you on a journey, showing you famous figures from history and the present—some who got it right, and some who didn’t. You’ll look at seven roads to hell within the world of leadership, and seven roads out of hell, to guide you safely to a meaningful legacy. All royalties support the University of Southern California’s Neighborhood Academic Initiative to prepare local urban schoolchildren for college.

And Justice for All


Orrin Woodward - 2014
    That quest is for concord; that idyllic state of affairs in which neither tyranny reigns, nor chaos rules.Why should peace and harmony among the citizens of the earth be so elusive?And more importantly, how can the lessons from the answers to these questions be used to, once and for all, establish society on a firm foundation of freedom and justice for all?The answers to these questions are tantalizingly presented in the pages of this book. Orrin Woodward combines staggering scholarship and boundless creativity to distill the lessons of two and a half millennia into a concise picture. This book will present the reader with a clear comprehension of the root of the trouble, and then lead to the historical underpinnings that, once understood, provide the final resolution of the quest.

Patients Come Second: Leading Change by Changing the Way You Lead


Paul Spiegelman - 2013
    Far too frequently, patients leave the doctor’s office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees. Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees’ work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever. Britt Berrett, president of an 898-bed hospital, and Paul Spiegelman, founder and CEO of a successful patient-experience company, are the perfect guides to the changes needed in healthcare leadership. With a rich combined experience in their field, they have filled each chapter with an abundance of engaging, insightful stories and write with a humor and friendliness that balances and enhances the urgency of their message.

The Four O’Clock Faculty: A Rogue Guide to Revolutionizing Professional Development


Rich Czyz - 2017
    In The Four O'Clock Faculty, Rich identifies ways to make PD meaningful, efficient, and, above all, personally relevant. This book is a practical guide that reveals why some PD is so awful and what you can do to change the model for the betterment of you and your colleagues.

The Moral Imperative of School Leadership


Michael Fullan - 2003
    That is the fundamental message in The Moral Imperative of School Leadership, which extends the discussion begun in Fullan′s earlier publication, What's Worth Fighting for in the Principalship? The author examines the moral purpose of school leadership and its critical role in changing the context in which the role is embedded. In this bold step forward, Fullan calls for principals to become agents as well as beneficiaries of the processes of school change. Concepts explored in-depth include:Why changing the context should be the main agenda for the principalship Why barriers to the principalship exist Why the principal should be seen as the COO (chief operating officer) of a school Why the role of the principal should figure more prominently within the system

Maybe I Should Just Shut Up and Go Away!: The Last No-Holds-Barred Literary Gasp--Part Memoir and Part Commentary--Of a 42-Year Veteran Talk Radio (A)Right-Wing Nut Job or (B)Libertarian Icon


Neal Boortz - 2012
    In his memoir, Maybe I Should Just Shut Up And Go Away, he looks back across the decades and shares the often-hilarious reality of what happens behind the scenes when you re a talk radio icon. Longtime friend with national radio greats Rush Limbaugh and Sean Hannity, he tells how those relationships began in the hot seat of competition. Tributes are included from Rush Limbaugh, Sean Hannity, Home Depot Founder Bernie Marcus and 2012 presidential nominee Herman Cain. Though early predictions by those who knew him in his youth cast Boortz as a sure prospect to become a preacher, he took a different route to educating the masses. Longtime listeners are certain to become enthusiastic readers as Boortz finally tips his hat to more than four decades of teeing up controversy, political education and general entertainment for audiences across the country to enjoy and tells all they ve been wanting to know but couldn t get anyone to share until now."

Deliberate Simplicity: How the Church Does More by Doing Less


Dave Browning - 2006
    And more is better. This is the new equation for church development, a new equation with eternal results.Rejecting the “bigger is better” model of the complex, corporate megachurch, church innovator Dave Browning embraced deliberate simplicity. The result was Christ the King Community Church, International (CTK), an expanding multisite community church that Outreach magazine named among America’s Fastest Growing Churches and America’s Most Innovative Churches. Members of the CTK network in a number of cities, countries, and continents are empowered for maximum impact by Browning’s “less is more” approach. In Deliberate Simplicity, Browning discusses the six elements of this streamlined model:• Minimality: Keep it simple• Intentionality: Keep it missional• Reality: Keep it real• Multility: Keep it cellular• Velocity: Keep it moving• Scalability: Keep it expandingAs part of the Leadership Network Innovation Series, Deliberate Simplicity is a guide for church leaders seeking new strategies for more effective ministry.

Student-Centered Coaching: The Moves


Diane R Sweeney - 2016
    But what does this look like in practice? This book shows you the day-to-day coaching moves that build powerful coaching relationships. Readers will find:Coaching moves that can be used before, during, and after lessons An abundance of field-tested tools and practices that can be put to immediate use Original video clips that depict and unpack key moves Richly detailed anecdotes from practicing coaches

The Real Thing: Truth and Power at the Coca-Cola Company


Constance L. Hays - 2004
    With fresh insights and a penetrating eye, New York Times reporter Constance L. Hays examines a century of Coca-Cola history through deft portraits of the charismatic, driven men who used luck, spin, and the open door of enterprise to turn a beverage with no nutritional value into a remedy, a refreshment, and an international object of consumer desire. The rise of Coke is also a catalog of carbonation, soda fountains, dynastic bottling businesses, global expansion, and outsize promotional campaigns, not all of which succeeded. By examining relationships at every level of the company, Hays reveals the psyche of a great American corporation–and also tells a larger story about business and this nation’s culture.

The Challenge of Command


Roger H. Nye - 1986
    Gen. George S. PattonHere is a unique book that emphasizes the attainment of military excellence through reading and field experience. Written to help men and women prepare for positions of command in the American Armed Forces, it is a product of the author’s years of discussions with military commanders about their roles as decision-makers, moral standard bearers, and energizers of military organizations.In his commentary on the problems of the commander as tactician, strategist, warrior, trainer, mentor, disciplinarian, and moral leader, the author analyzes and recommends both classical and current readings that are available for those who seek an expanded vision of their potential as commanders. This book is designed to raise new challenges to conventional thinking about the art of military command.

Secret of Silver Springs


Louis L'Amour - 2014
    PERIL PRESS presents: Range Riders Western, November 1949 SECRET OF SILVER SPRINGS by Louis L’Amour as Jim Mayo Dud Shaffer and his pards know how to take the right turn at the right time! “Dud” and his pards know how to take the right turn at the right time 6300 Words PLUS BONUS!!! Texas Rangers, April 1951 TROUBLE SHOOTER by Sam Brant Hardcase McHugh earns two hundred dollars—with one shot! Hardcase McHugh, salty hombre, earns two hundred dollars with one shot 2900 Words Western Story, January 3 1931 BUYS OUTLAWS' GUNS Feature 80 Words Western Story, November 2 1929 THE BRANDING IRON PASSES Feature 150 Words This edition includes 12+ images between story/feature illustrations, ads, mastheads and pulp covers.