Book picks similar to
At America's Service: How Your Company Can Join the Customer Service Revolution by Karl Albrecht
business
customer-service
customer-service-project
educational
The Dr. Wayne W. Dyer Audio Collection: Includes the Bestsellers: Real Magic - Pulling Your Own Strings - Your Erroneous Zones
Wayne W. Dyer - 1995
Wayne Dyer is an inspirational guide to thousands. Now his main titles—including the perennial blockbuster Real Magic—are available in one boxed set perfect for gift-giving.Author Biography: Wayne W. Dyer is one of the most widely read authors today in the field of self-development. He is the author of many books, including such bestsellers as Your Erroneous Zones, You'll See It When You Believe It, and Real Magic. A psychotherapist, Dyer received his doctorate in counseling psychology from Wayne State University and the University of Michigan, and has taught at many levels of education from high school through graduate study. He is the co-author of three textbooks, contributes to numerous professional journals and lectures extensively in the United States as well as abroad. He appears regularly on radio and television shows around the country.
Right Away and All At Once
Greg Brenneman - 2016
The techniques that will grow your business will also help you achieve a rich, purposeful, and integrated life. In Right Away and All At Once, Brenneman takes what he’s learned from turning around or tuning up many businesses?including Continental Airlines and Burger King?and distills it into a simple, clear, 5-step roadmap that anyone can follow. His 5 steps teach you how to prepare a succinct Go Forward plan, build a fortress balance sheet, grow your sales and profits, choose all-star servant leaders, and empower your team. For more than thirty years, Brenneman has seen these steps foster dramatic results in a variety of business environments. But ten years ago he realized that he could apply these same business principles to improve his life and build a lasting moral legacy. He found he could make better decisions by carefully taking the most important facets of his life?faith, family, friendship, fitness, and finance?into consideration. Brenneman’s inspiring examples, from both his business and life, demonstrate the astounding effects these 5 steps can have when you apply them right away and all at once.
The Certified Six SIGMA Green Belt Handbook
Roderick A. Munro - 2007
From lean and project management to statistics and data analysis, the DMAIC process is explained in a clear and insightful manner. Figures, tables, references, useful appendices, and a full sample test only add to this book's comprehensiveness.
Burpee the Complete Vegetable & Herb Gardener: A Guide to Growing Your Garden Organically
Barbara W. Ellis - 1997
A Backyard-Gardener's Guide to Growing a Bountiful, Great-Tasting Harvest The Complete Vegetable & Herb Gardener features:A full-color encyclopedia of over 100 vegetables and herbs with detailed, expert advice on growing them successfully from planting to harvest Planting and growing techniques that keep maintenance to a minimum Entries on how to grow unusual edibles, such as refreshing mesclun for salads, colorful edible flowers, spicy mustards, and more Descriptions and photos of a host of succulent vegetables, both hybrids and heirlooms, from common to exotic Complete information on improving even the poorest garden soil using safe, organic techniques, plus practical advice on making compost Recommendations on garden tools you need-and those you don't Information on controlling pests and diseases organically, without resorting to poisonous sprays Spectacular full-color photographs of vegetables and herbs, food gardens, and edible landscapes, plus 30 black-and-white line drawings
A Microsoft Life
Stephen Toulouse - 2010
Enjoy a journey through the eyes of a geek working at one of the most important companies in the world as he walks you through events both large and small. Just don't get caught in the Redmond reality distortion field! What others are saying about "A Microsoft Life": "Any self-respecting geek needs to read this book. Stepto provides an enjoyable and entertaining insight of life inside Microsoft." - Larry "Major Nelson" Hryb, Director of Programming for Xbox LIVE "Anyone who lived through the adolescent years of the computer revolution will alternate between laughing and crying (from laughing) at these great stories from inside the monolith. - Ken Denmead, NYT Bestselling Author, and editor of Geekdad.com
Why They Stay: Sex Scandals, Deals, and Hidden Agendas of Eight Political Wives
Anne Michaud - 2017
Instead, she became the first woman to run for U.S. president on a major party ticket.Veteran political journalist Anne Michaud knows the hidden agendas women employ to gain and cling to power. Working as a reporter for The Wall Street Journal and awarded “Columnist of the Year” by the New York News Publishers Association, Anne has researched the women behind some of the most notorious men in the public eye.She discovered a surprising pattern as old as the dynastic maneuverings of England’s medieval queens.Today, women married to the “royalty” of our times – politicians – make bold decisions to keep their “thrones” and their family’s history-making potential.Why They Stay reveals the inner lives of eight political wives as they fight to maintain a grip on power and pursue personal ambition:Melania & Donald Trump: A foreigner’s desire to live the American dreamHillary & Bill Clinton: One masterful decision launched her political careerJackie & John F. Kennedy: Coping in bed and all the way to the bankEleanor & Franklin D. Roosevelt: A lifeless marriage sparks a social championMarion Stein & Jeremy Thorpe: Riding out British scandal to provide for her sonsWendy & David Vitter: Married to the Party versus married to a manSilda Wall & Elliot Spitzer: Real-life drama spawns TV show The Good WifeHuma Abedin & Anthony Weiner: How to win against a man and the MediaThese political wives aren’t powerless pawns. They are shrewder than you expect. Why They Stay pulls back the curtain to reveal why women throughout history stand by their man … for better and for worse.
The Da Vinci Method - Break Out & Express Your Fire
Garret LoPorto - 2005
Discover and master the fiery temperament shared by great leaders, entrepreneurs, artists and AD/HD-ers. Are you: - Impulsive? - Risk-taking? - Distractible? - Sensation-seeking? - Insightful or Intuitive? Do you: - Crave risk and excitement? - Have an addictive personality? - Rebel against authority? - Think differently? Then you are a DaVinci. Discover the secret genius that drives risk-takers, rebels, entrepreneurs, artists and ad/hd-ers to achieve greatness. Learn how to express this fire and harness it productively. About the Author Garret LoPorto, has been featured in The New York Times, Money Magazine, The Boston Globe and The London Financial Times. He is a successful entrepreneur, CEO, presenter at MIT, U.S. & International patent-pending inventor, and father of two children. He lives with his wife and children in Concord, Massachusetts.
Work Like Da Vinci: Gaining the Creative Advantage in Your Business and Career
Michael J. Gelb - 2006
Gelb identified seven aspects of Da Vinci's genius that contemporary readers can emulate and apply in their own lives. Now, in WORK LIKE DA VINCI, Gelb adapts these principles to the specific demands of the workplace, sharing the innovative solutions to contemporary corporate and career challenges that have kept him in constant demand as a top-tier speaker and consultant to Fortune 500 clients. In Gelb's expert perspective, Da Vinci's genius can be distilled into seven principles for the business listener: Ask the right questions (Curiosit�) Put your answers to work (Dimostrazione) Develop your business senses (Sensazione) Turn uncertainty into opportunity (Sfumato) Strike a profitable balance (Arte/Scienza) Integrate for success (Corporalit�) Make the break-through connection (Connessione) These principles will help you tackle such timeless business challenges as: leadership; innovation; teamwork; strategic planning; decision-making; managing change and uncertainty; giving powerful presentations; giving and receiving feedback; and more.
Sacred Pace: Four Steps to Hearing God and Aligning Yourself With His Will
Terry Looper - 2019
At just thirty-six years old, Terry Looper was a successful Christian businessman who thought he had it all—until managing all he had led to a devastating burnout. Wealthy beyond his wildest dreams but miserable beyond belief, Terry experienced a radical transformation when he discovered how to align himself with God’s will in the years following his crash and burn.Sacred Pace is a four-step process that helps Christians in all walks of life learn how toslow down their decision-making under the guidance of the Holy Spirit,sift through their surface desires and sinful patterns in order to receive clear, peace-filled answers from the Lord,gain the confident assurance that God’s answers are His way of fulfilling the true desires he has placed in their hearts, andgrow closer to the One who loves them most and knows them best.This book is not another example of name-it-and-claim-it materialism in disguise. Instead, it walks readers through the sometimes-painful process of “dying to self” in their decisions, both big and small, so that they desire God’s will more than their own.
Game Project Completed: How Successful Indie Game Developers Finish Their Projects
Thomas Schwarzl - 2014
They teach you how to make games. This book does not show you how to make games. It shows you how to take your game project to the finish line. Many game projects never make it beyond the alpha state.Game Development Success Is All About The Inner Game.Being a successful game developer does not (just) mean being a great programmer, a smart game designer or a gifted artist. It means dominating the inner game of game making. This separates the pros from the wannabes. It's the knowledge of how to stay focused, motivated and efficient during your game projects. It's the skillset of keeping things simple and avoiding misleading dreams of the next overnight success. Finally it's about thinking as a salesperson, not just as a designer, programmer or artist.
Dream Golf
Stephen Goodwin - 2010
Golf enthusiast Mike Keiser had the dream of building this British-style "links" course on a stretch of Oregon's rugged coast, and Dream Golf is the first all-inclusive account of how he turned his passion into a reality. Now, in this updated and expanded edition, golf writer Stephen Goodwin revisits Bandon Dunes and introduces readers to Keiser's latest effort there, a new course named Old Macdonald that will present golfers with a more rugged, untamed version of the game. This "new" approach to the sport is, in fact, a return to the game's origins, with a very deep bow to Charles Blair Macdonald (1856 –1939), the father of American golf course architecture and one of the founders of the U.S. Golf Association. This highly anticipated fourth course, designed by renowned golf course architect Tom Doak along with Jim Urbina — as detailed in Dream Golf — will further enhance Bandon Dunes' reputation as a place where golf really does seem to capture the ancient magic of the game.
It's a Jungle in There: Inspiring Lessons, Hard-Won Insights, and Other Acts of Entrepreneurial Daring
Steven Schussler - 2010
Drawing from his own life and business triumphs, Schussler offers would-be entrepreneurs a new way of utilizing creativity to achieve their dreams. Schussler distills his principles for entrepreneurs on a budget, and also reveals the ways in which his lessons-from self-branding to developing strategic partnerships to giving recognition where recognition is due-can work in larger corporations. Just like his famous themed restaurants, Schussler's insights provide entertainment, education, and ample food for thought for all business people aspiring to their next level of success.
How a Foreign Chocolate won Indian Hearts: The Cadbury Story (Rupa Quick Reads)
Anisha Motwani - 2017
The remarkable story of the brand that was able to pull off the near-impossible challenge of integrating itself into the food habits of a nation strongly habituated to eating indigenous sweets is recounted here. It is a behind-the-scenes look at the Cadbury Dairy Milk journey in India over the last six decades.
The Cus D'Amato Mind: Learn The Simple Secrets That Took Boxers Like Mike Tyson To Greatness
Reemus Boxing - 2017
Perfect for aspiring boxers, athletes and ambitious people who want to be more confident and talented in their craft. THE GREATEST BOXING COACH IN HISTORY ‘The Cus D’Amato Mind’ teaches the principles and philosophies of the great trainer D’Amato, which took young boys such as Mike Tyson and Floyd Patterson to the heavyweight championship in a few short years. THE MAN WHO MADE MIKE TYSON In 1980, a young Mike Tyson was in the Tryon school for juvenile delinquents. By the age of 13, Mike had already been arrested dozens of times, had suffered bullying, and often engaged in criminal activities like armed robbery and house burglary. He was heading down a certain path to death or a life of prison. Fast forward six years later, and Mike Tyson had become the youngest heavyweight champion at 20 years old, after destructively crafting a route to the top. What had happened? How could such a change happen in such a short space of time? The answer is Cus D’Amato. The great boxing coach Cus D’Amato was a revolutionist. He was a modern-day philosopher. He was a leader who changed the lives of those he helped. Cus would literally take juvenile kids of the street, and house them in his fourteen-room mansion. Impressively, he was able to instill them with the character of champions, so they would be able to go out and conquer the world, whether they were fighters or not. Cus D’Amato created champions. LEARN HIS SECRETS In this book, we break down the mental strategies that any fighter (or anyone) can use in order to excel towards greatness. Fighters all over the world are able to acquire trainers that can teach technique. But they are unable to find teachers, like the Cus D’Amato’s and the Angelo Dundee’s, who can instill them with charismatic confidence, and help them deal with anxiety and fear before matches. The book consists of five sections. Each section is designed to empower you in a different area. The five sections are: • Character • Fear • Anxiety • Resistance • Leadership The aim of the book is to increase your belief and confidence in your potential, as well as giving you the knowledge of what it specifically takes to become a champion. After reading the book, you will be able to make simple adjustments, so that you can think like a champion.Without knowing what makes a champion, and how you can become one too, you will never be able to achieve it. After learning what makes ‘The Cus D’Amato Mind’, you will be more charismatic, confident, with a greater sense of control over your path to boxing greatness.