Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

    While laying out how languages mix and mutate over time, linguistics professor John McWhorter reminds us of the variety within the species that speaks them, and argues that, contrary to popular perception, language is not immutable and hidebound, but a living, dynamic entity that adapts itself to an ever-changing human environment.Full of humor and imaginative insight, The Power of Babel draws its illustrative examples from languages around the world, including pidgins, Creoles, and nonstandard dialects.

    The arrangement is one verb per page in easy to comprehend table form. Each verb is listed with its principal parts and followed by complete conjugation in all tenses. Additional material includes tables of strong verbs arranged according to pattern of change, and a section on prefix verbs and model auxiliaries. An added feature in this edition is a set of 27 verb tests with answers explained. Language students will also find weather expressions as they are used with impersonal verbs, a selection of German idioms and proverbs, and a concise review of rules for verb tenses and moods. This book, with its emphasis on grammatical form, makes a fine classroom supplement for beginner, intermediate, and advanced courses in German.

    Written in a lively anecdotal style, entries include character descriptions, historical background, and much more.

    Writing is hard work and can be difficult to wedge into a frenetic academic schedule.This revised and updated edition of Paul Silvia's popular guide provides practical, light-hearted advice to help academics overcome common barriers and become productive writers. Silvia's expert tips have been updated to apply to a wide variety of disciplines, and this edition has a new chapter devoted to grant and fellowship writing.

    Now, with over 10,000 entries, this edition features the latest in expletives, sexual obscenities and lavatorial euphemisms.

    He is also the Head Teaching Fellow for the most popular course at Harvard, “Positive Psychology,” which is taken by more than 1,000 students per semester and led by Professor Tal Ben-Shahar.  Shawn received his B.A. in English from Harvard and a Master’s from Harvard Divinity School in Christian and Buddhist Ethics. Part of his interest in positive psychology stems from a troubling fact: studies have shown that many of Harvard’s undergraduates suffer from depression at some point in their college careers. One Day University is a unique educational experience  that brings intellectuals together to learn from top rated professors at Yale, Harvard, Stanford, Columbia and other prestigious universities. Chosen for their excellent teaching abilities as rated by their students, these great thinkers represent a wide variety of academic disciplines and share their knowledge in 60 minute, highly entertaining lectures. Offering the ability to learn the highlights of academic thought in world affairs, politics, history, science, art, and more; One Day University is a way to truly enjoy the thrill of learning without the pressures of tests and the high price tag of college tuition. Once reserved only for students who could attend the lectures in New York and other major cities, One Day University courses are now available to everyone from the comfort of their own homes in Kindle format.

    In addition to explaining the basic moves, this book provides writing templates that show students explicitly how to make these moves in their own writing.

    FRIGHTENING. TRUE. It happens to all of us: You're minding your own business, when some idiot informs you that guns are evil, the Prius will save the planet, or the rich have to finally start paying their fair share of taxes. Just go away! you think to yourself -- but they only become more obnoxious. Your heart rate quickens. You start to sweat. You can't get away. Your only hope is...this book. Glenn Beck, author of the #1 New York Times bestsellers An Inconvenient Book and Glenn Beck's Common Sense, has stumbled upon the secret formula to winning arguments against people with big mouths but small minds: knowing the facts. And this book is full of them. The next time your Idiot Friends tell you how gun control prevents gun violence, you'll tell them all about England's handgun ban (see page 53). When they tell you that we should copy the UK's health-care system, you'll recount the horrifying facts you read on page 244. And the next time an idiot tells you that vegetable prices will skyrocket without illegal workers, you'll stop saying "no, they won't" and you'll start saying, "actually, eliminating all illegal labor will cause us to spend just $8 a year more on produce." (See page 139.) Idiots can't be identified through voting records, they can be found only by looking for people who hide behind stereotypes, embrace partisanship, and believe that bumper sticker slogans are a substitute for common sense. If you know someone who fits the bill, then Arguing with Idiots will help you silence them once and for all with the ultimate weapon: the truth.

    Its usage is common in such current political hot spots as the Balkans, Central Asia, and the Near East.Among the highlights of" Teach Yourself Turkish are: An in-depth study of how the language was formedA phonetic approach to the spoken languageThe grammar and rules of written TurkishVocabulary exercises to make learning easier

    Simultaneous.

    Your survival guide to everyday words and expressionsThe renowned Berlitz approach with a fun and friendly twist!This unintimidating guide from the experts at Berlitz helps you start speaking Spanish--quickly and easily! Whether you're a student, a traveler, or you just want to pick up basic Spanish, you'll find it's packed with practical lessons, cultural facts, and handy references--including a Spanish-English mini-dictionary, common verb lists, and more!Berlitz has taught languages to millions of people for over 120 years.Susana Wald is a translator, language instructor, and publisher.Discover how to:Have everyday conversations in SpanishMake sense of Spanish grammarImprove your pronunciationGet a handle on verb conjugationsUse idioms and popular expressionsGet around in a Spanish-speaking countryall on this audio CDPick up Spanish the Berlitz way--through actual conversationsFeatures dialogues by native Spanish speakersAllows you to hear Spanish as it's really spokenReinforces lessons from the bookDescription from back cover

    Now that connection is infinitely easier to make through Nicholas Boothman's program of rapport by design.How to Make People Like You in 90 Seconds or Less is the work of a master of Neuro-Linguistic Programming whose career is teaching corporations and groups the secrets of successful face-to-face communication. Aimed at establishing rapport-that stage between meeting and communicating-How to Make People Like You focuses on the concept of synchrony. It shows how to synchronize attitude, synchronize body language, and synchronize voice tone so that you instantly and imperceptibly become someone the other person likes. Reinforcing these easy-to-learn skills is knowing how to read the other person's sensory preferences-most of us are visual, some are kinesthetic, and a minority are auditory. So when you say "I see what you mean" to a visual person, you're really speaking his language. Along the way the book covers attitude, nervousness, words that open a conversation and words that shut it down, compliments, eye cues, the magic of opposites attracting, and more. It's how to make the best of the most important 90 seconds in any relationship, business or personal.

    In one of the most useful advances in parenting techniques of the past twenty-five years, Dr. Karp reveals that toddlers, with their immature brains and stormy outbursts, should be thought of not as pint-size people but as pintsize...cavemen. Having noticed that the usual techniques often failed to calm crying toddlers, Dr. Karp discovered that the key to effective communication was to speak to them in their own primitive language. When he did, suddenly he was able to soothe their outbursts almost every time! This amazing success led him to the realization that children between the ages of one and four go through four stages of "evolutionary" growth, each linked to the development of the brain, and each echoing a step in prehistoric humankind's journey to civilization: - The "Charming Chimp-Child" (12 to 18 months): Wobbles around on two legs, grabs everything in reach, plays a nonstop game of "monkey see monkey do."- The "Knee-High Neanderthal" (18 to 24 months): Strong-willed, fun-loving, messy, with a vocabulary of about thirty words, the favorites being "no" and "mine."- The "Clever Caveman" (24 to 36 months): Just beginning to learn how to share, make friends, take turns, and use the potty.- The "Versatile Villager" (36 to 48 months): Loves to tell stories, sing songs and dance, while trying hard to behave. To speak to these children, Dr. Karp has developed two extraordinarily effective techniques: 1) The "fast food" rule--restating what your child has said to make sure you got it right;2) The four-step rule--using gesture, repetition, simplicity, and tone to help your irate Stone-Ager be happy again. Once you've mastered "toddler-ese," you will be ready to apply behavioral techniques specific to each stage of your child's development, such as teaching patience and calm, doing time-outs (and time-ins), praise through "gossiping," and many other strategies. Then all the major challenges of the toddler years--including separation anxiety, sibling rivalry, toilet training, night fears, sleep problems, picky eating, biting and hitting, medicine taking "-- "can be handled in a way that will make your toddler feel understood. The result: fewer tantrums, less yelling, and, best of all, more happy, loving time for you and your child. "From the Hardcover edition."

    Learn how to parent effectively while teaching your children responsibility and growing their character. Establish healthy control through easy-to-implement steps without anger, threats, nagging, or power struggles. Indexed for easy reference.