Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Since women earned the right to vote a little under one hundred years ago, our progress hasn't been the Olympic sprint toward gender equality first wave feminists hoped for, but more of a slow, elderly mall walk (with frequent stops to Cinnabon) over the four hundred million hurdles we still face. Some of these obstacles are obvious-unequal pay, under-representation in government, reproductive restrictions, lack of floor-length mirrors in hotel rooms. But a lot of them are harder to identify. They're the white noise of oppression that we've accepted as lady business as usual, and the patriarchy wants to keep it that way. Erin Gibson has a singular goal-to create a utopian future where women are recognized as humans. In Feminasty -- titled after her nickname on the hit podcast "Throwing Shade" -- she has written a collection of make-you-laugh-until-you-cry essays that expose the hidden rules that make life as a woman unnecessarily hard and deconstructs them in a way that's bold, provocative and hilarious. Whether it's shaming women for having their periods, allowing them into STEM fields but never treating them like they truly belong, or dictating strict rules for how they should dress in every situation, Erin breaks down the organized chaos of old fashioned sexism, intentional and otherwise, that systemically keeps women down.

    Here he recounts in his inimitable voice his experience trading ideas on atomic physics with Einstein and Bohr and ideas on gambling with Nick the Greek; cracking the uncrackable safes guarding the most deeply held nuclear secrets; accompanying a ballet on his bongo drums; painting a naked female toreador. In short, here is Feynman's life in all its eccentric—a combustible mixture of high intelligence, unlimited curiosity, and raging chutzpah.

    In his first two books, Dr. Dale Bredesen outlined the revolutionary treatments that are changing what had previously seemed like the inevitable outcome of cognitive decline and dementia. And in these moving narratives, you can hear directly from the first survivors of Alzheimer's themselves--their own amazing stories of hope told in their own words. These first person accounts honestly detail the fear, struggle, and ultimate victory of each patient's journey. They vividly describe what it is like to have Alzheimer's. They also drill down on how each of these patients made the program work for them--the challenges, the workarounds, the encouraging results that are so motivating. Dr. Bredesen includes commentary following each story to help point readers to the tips and tricks that might help them as well.Dr. Bredesen's patients have not just survived; they have thrived to rediscover fulfilling lives, rewarding relationships, and meaningful work. This book will give unprecedented hope to patients and their families.

    F*ck Feelings is the last self-help book you will ever need!

    Forever. But here’s the thing about crazy: It. Wants. Out.” In Scrappy Little Nobody, she invites readers inside her brain, sharing extraordinary and charmingly ordinary stories with candor and winningly wry observations.With her razor-sharp wit, Anna recounts the absurdities she’s experienced on her way to and from the heart of pop culture as only she can—from her unusual path to the performing arts (Vanilla Ice and baggy neon pants may have played a role) to her double life as a middle-school student who also starred on Broadway to her initial “dating experiments” (including only liking boys who didn’t like her back) to reviewing a binder full of butt doubles to her struggle to live like an adult woman instead of a perpetual “man-child.”Enter Anna’s world and follow her rise from “scrappy little nobody” to somebody who dazzles on the stage, the screen, and now the page—with an electric, singular voice, at once familiar and surprising, sharp and sweet, funny and serious (well, not that serious).

    Urbanites everywhere, from ironic hipsters to earth-conscious commuters, are taking to the bike like aquatic mammals to water. BikeSnobNYC cycling's most prolific, well-known, hilarious, and anonymous blogger brings a fresh and humorous perspective to the most important vehicle to hit personal transportation since the horse. Bike Snob treats readers to a laugh-out-loud rant and rave about the world of bikes and their riders, and offers a unique look at the ins and outs of cycling, from its history and hallmarks to its wide range of bizarre practitioners. Throughout, the author lampoons the missteps, pretensions, and absurdities of bike culture while maintaining a contagious enthusiasm for cycling itself. Bike Snob is an essential volume for anyone who knows, is, or wants to become a cyclist.

     Rachel Bloom has felt abnormal and out of place her whole life. In this exploration of what she thinks makes her "different," she's come to realize that a lot of people also feel this way; even people who she otherwise thought were "normal."In a collection of laugh-out-loud funny essays, all told in the unique voice (sometimes singing voice) that made her a star; Rachel writes about everything from her love of Disney, OCD and depression, weirdness, and female friendships to the story of how she didn't poop in the toilet until she was four years old; Rachel's pieces are hilarious, smart, and infinitely relatable (except for the pooping thing).

    Hilarious, horrifying and heartbreaking, this diary is everything you wanted to know – and more than a few things you didn't – about life on and off the hospital ward. As seen on ITV's Zoe Ball Book Club This edition includes extra diary entries and a new afterword by the author.

    From the “Sex Papers” Jen drew as a four-year-old when her mom was pregnant with her younger sister, to her sole teenage act of rebellion: going to church. “We’re very disappointed in you,” her nonreligious parents said. When she was sixteen Jennifer fell in love with Jon Bon Jovi and felt certain that if he just met her, he’d feel exactly the same way. They met all right. But that’s not what happened.At twenty-three Jen married her college sweetheart and divorced him at twenty-six after he’d had an affair. Affairs happen every day. What doesn’t happen every day? The wife and the girlfriend meeting at a bar, discovering they liked each other, and then confronting Jen’s husband that same night.The true stories contained here are smart, uproarious and utterly relatable. Told chronologically and chock full of truths, You’re Not Pretty Enough provides an example of how to be comfortable in your own skin and ultimately live a full life (even if you screw up, royally, along the way).PRAISE FOR YOU'RE NOT PRETTY ENOUGH:An unvarnished look at the highs and lows of growing up and growing into ourselves. Soul-baring, brave, and genuinely hilarious, Jennifer Tress is that best friend we all want to have in our corner. Cathy Alter, author of Up for Renewal: What Magazines Taught Me About Love, Sex, and Starting OverJennifer Tress is a funny bunny with loads of tales to spin for your reading pleasure. Buy her book and enjoy the ride. Sara Benincasa, author AgorafabulousSmart, hilarious, beautiful, and from Cleveland?! Bon Jovi really blew it when he let Jennifer Tress just walk out of his life like that. Lucky for you, dear reader, you can learn from Jon's mistakes and welcome Jennifer into your life with open arms courtesy of her excellent new book, which will have you laughing, crying, and ready to beat the crap out of Jon Bon Jovi if he ever breaks her heart again! In fact, if you get the chance, I say you take a couple swings at him anyway. For Jennifer. Dave Hill, performer, Clevelander, author Tasteful NudesTress' writing sings on the page, giving the reader the sense that you're sharing stories with your best friends at a sleepover. From teenage-feuled lust for Bon Jovi to the particularly cruel comments given to her from a former love, Tress will have you laughing and cringing in solidarity. Kambri Crews, author, Burn Down the GroundJennifer Tress is ebullient and hilarious and fearless. Read this book. Mandy Stadtmiller, deputy editor of xoJane

    He was restless and lacked direction, and the idea of dropping everything and moving to the ends of the Earth was irresistibly romantic. He should have known better. The Sex Lives of Cannibals tells the hilarious story of what happens when Troost discovers that Tarawa is not the island paradise he dreamed of. Falling into one amusing misadventure after another, Troost struggles through relentless, stifling heat, a variety of deadly bacteria, polluted seas, toxic fish, and worst of all, no television or coffee. And that's just the first day. Sunburned, emaciated, and stinging with sea lice, Troost spends the next two years battling incompetent government officials, alarmingly large critters, erratic electricity, and a paucity of food options. He contends with a cast of bizarre local characters, including "Half-Dead Fred" and the self-proclaimed Poet Laureate of Tarawa (a British drunkard who's never written a poem in his life), and eventually settles into the ebb and flow of island life, just before his return to the culture shock of civilization. With the rollicking wit of Bill Bryson, the brilliant travel exposition of Paul Theroux, and a hipster edge that is entirely Troost's own, The Sex Lives of Cannibals is the ultimate vicarious adventure. Readers may never long to set foot on Tarawa, but they'll want to travel with Troost time and time again.

    Clearly, geeks know something about life in the 21st century that other folks don’t—something we all can learn from. Geek Wisdom takes as gospel some 200 of the most powerful and oft-cited quotes from movies (“Where we’re going, we don’t need roads”), television (“Now we know—and knowing is half the battle”), literature (“All that is gold does not glitter”), games, science, the Internet, and more. Now these beloved pearls of modern-day culture have been painstakingly interpreted by a diverse team of hardcore nerds with their imaginations turned up to 11. Yes, this collection of mini-essays is by, for, and about geeks—but it’s just so surprisingly profound, the rest of us would have to be dorks not to read it. So say we all.

    Chronicling the last few raucous years in American politics, Lithgow takes readers verse by verse through the history of Donald Trump's presidency.- Lampoons the likes of Betsy DeVos, William Barr, Rudy Giuliani, and dozens more.- Illustrated from cover to cover with Lithgow's never-before-seen line drawings.- Draws inspiration from A. A. Milne, Lewis Carroll, Edward Lear, and even Mother Goose.- Great for fans of A Very Stable Genius by Mike Luckovich, Win Bigly: Persuasion in a World Where Facts Don't Matter by Scott Adams, and The Donald J. Trump Presidential Twitter Library by The Daily Show with Trevor Noah.The poems collected in Dumpty draw inspiration from A. A. Milne, Lewis Carroll, Edward Lear, Rodgers and Hammerstein, Mother Goose, and many more. A feat of laugh-out-loud lyrical storytelling, this timely volume is bound to bring joy to poetry lovers, political junkies, and Lithgow fans alike.

    Written in two distinctive styles, it reflects the larger-than-life personalities of its authors, Jack and Michael Whitehall.'This book is a portrait of the pretty odd relationship I have with my elderly father. It's given me an opportunity to share memories of him losing his temper with foreigners on holidays, being rude to my mother's family at Christmas and failing epically during the fathers' race at my prep school. He's also written some stories about me, but can I just say, before you read anything, that I recall being a calm, well-behaved and learned child, not the intellectually subnormal, mal-coordinated dipshit that he paints me as. Nor am I, as he suggests inside, a sex addict, a flasher or a Scientologist.' - Jack'How dare Jack refer to me as elderly! People always tell me how young I look for my age. In this book, I have at last been able to recount the many occasions when I have been let down by my only son. He failed on the stage, the sports field and he even screwed up the interview for his first boarding school by pretending he had mental health issues. Despite being practically illiterate, he tells stories about me, strewn with grammatical errors and peppered with endless exaggerations and lies. I was a kind, doting father, who guided his son through his formative years with love, care and respect.' - Michael'I'm not your only son, what about Barnaby?''Oh yes, I forgot about Barnaby.'Packed with anecdotes, some embarrassing and indiscreet, many warm and touching, Him & Me is lavishly illustrated with family photographs and Jack's original illustrations. Friends, relatives, neighbours, teachers, actors, none are safe once Jack and Michael have opened up the Whitehall archives and shared their hilarious memories with us.

    She's about to turn 50, which is fine (she thinks) but suddenly she seems to have MANY questions about EVERYTHING.Should she be getting plastic surgery? Will the menopause ruin her life? What's the secret to making love last? Can anyone really deal with the idea of death? And why, oh why, did nobody tell her how important big knickers would be?!In this revealing exploration of ageing, Kate tackles the biggest issues faced by women in their supposed 'prime', and searches for answers on their behalf. Drawing on her own experiences and those of others, consulting experts and challenging herself more than she's ever done so before, she tries to find the useful amongst the deluge of advice women are bombarded with as they age.Written with all the warmth and humour Kate is known for, The Joy of Big Knickers is her amusing journey into the next stage of her life and how she learned to embrace everything it has in store. But above all, it's a lesson on why women in their midlife should be loved and celebrated, especially by themselves...