There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve itCritical lessons learned regarding organization, recruitment, training, and measuring service excellenceWays in which the Clinic aligned its entire workforce around its Patients First strategyHow leaders improved the critical element of physician communicationRather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

    When tapped, this current works on mental, emotional, physical, and spiritual levels, healing all types of pain and discomfort through relaxation and touch. An ancient healing art that has its roots in Buddhist writings, Reiki has been prevalent in the Far East for thousands of years. The Power of Reiki is a step-by-step, fully-illustrated handbook that introduces every aspect of Reiki to a Western audience, including:*The inspirational history of Reiki and the special attunement process by which its healing wisdom is handed down from one master to the next*The specific Reiki hand positions used to treat migraines, sinusitis, menstrual problems, arthritis, back pain, depression, tension, and many other conditions in oneself and others*The many advantages regular Reiki treatment offer those who are healthy, such as increased energy, self-confidence, and resistance to general ailments like colds and the fluA practical, beautiful guide to Reiki stages I, II, and III, The Power of Reiki contains all readers will need to incorporate the tremendous healing power of this ancient art into their daily lives.

    This is a summary and review of the original book. Available in a variety of formats, this summary offers you as a reader the opportunity to enjoy great writings.when you might not have the time to read the original book Being Mortal, by writer Atul Gawande focuses on several critical issues that include death, aging, mortality and critical and terminal illness. The writer has included vast research and has chronicled stories and experiences of his own patients, patients of other doctors and stories of his members of the family. The story based on these experiences provides information to readers regarding various circumstances, life situations and scenarios, which can facilitate people to find an optimum journey through the final days of their own lives or the lives of their family members. Key Takeaways 1. Nursing homes neither have been created for assisting elderly persons to reduce their level of dependency on another person nor to provide better options than the poorhouses. The purpose for creating nursing homes is clearing hospital beds. 2. Assisted living therefore has risen from the requirement to provide alternative solution to nursing homes, which can make patients more independent and have a better grip over their own lives. 3. Most people, in the later years of their own lives want something more than survival and that is where nursing homes, medical institutions and assisted living fail. 4. People must question what makes life worth living at the time when they get old, are frail, ill and have to depend on another person for their daily care.

    The Chinese have long treasured qigong for its effectiveness both in healing and in preventing disease, and more recently they have used it in conjunction with modern medicine to cure cancer, immune system disorders, and other life-threatening conditions. Now in this fascinating, comprehensive volume, renowned qigong master and China scholar Kenneth S. Cohen explains how you too can integrate qigong into your life--and harness the healing power that will help your mind and body achieve the harmony of true health.

    In fact, it has been the life that mystics have chosen throughout history, and only one thinning is required: the willingness to completely surrender to divine instruction. Now caroline Myss and Dr. Estes--two of the country's leading intuitive and bestselling authors--are together for the first time on audio with Intuition and the Mystical Life, where Listeners join them to explore: - The difference between instinct and intuition: when to use each of these powerful decision-making tools- Spiritual emergencies--using the power of prayer for empowerment during these initiations into the next level of divine awakening- New ways to face the challenges of life's cyclical transitions, and much more"Intuition and the Mystical Life is a special jewel of eloquent teachings by two of the world's most influential women today, who offer who offer listeners useful, down-to-earth advice for surrendering to the process of mystical transformations.

    But Max Leonard, himself an accomplished amateur cyclist, does not forget the pain, the glory, the sweat, and the tears that go into these grueling climbs.  After all, cycling up a mountain is hard.  So hard that, to many, it can seem absurd. But for others, climbing a mountain gracefully (and beating your competitors up the slope) represents the pinnacle of cycling achievement. It is where legends are forged.Many books tell you where the mountains are, or how long and how high. None of them ask why. Why are mountain ranges professional cycling’s Coliseum? Why do amateurs also make pilgrimages to these high, remote roads? Why are the roads even there in the first place to lure us on to these obsession inducing climbs?   Just why are mountains so enthralling? “This is real cycling, where the glory is and where dreams come true,” according to Bradley Wiggins. Mountains are where cycling's greatest heroes have made their names. Every amateur rider wishes they could climb better, too.  Are all these people addicted to the pain? To the achievement? Or to the allure of the peaks? Some spend their weekends and holidays cycling up mountains from start to finish. But how does a rider push themselves beyond their limits to get up a 10% gradient on pedal power alone? What is happening when they do?A Higher Calling explores the central place of mountains in the folklore of road cycling. Blending adventure and travel writing with the rich narrative of racing, Max Leonard takes the reader from the battles that created the Alpine roads to the shepherds tending their flocks on the peaks, and to a Grand Tour climax on the “highest road in Europe.” And he tells stories of courage and sacrifice, war and love, obsession and even elephants, along the way.

    . . Sanghavi is a vivid and effortless teller of human tales and quite evidently a special doctor, too." —Atul Gawande, author of ComplicationsIn this compelling book, Dr. Darshak Sanghavi takes the reader on a dramatic tour of a child's eight vital organs, beginning with the lungs and proceeding through the heart, blood, bones, brain, skin, gonads, and gut.Along the way, we meet children and families in extraordinary circumstances—a premature baby named Adam Flax who was born with undeveloped lungs, a teenage boy with a positive pregnancy test, and a young girl who keeps losing weight despite her voracious appetite. In a deeply personal narrative, Sanghavi provides a richly detailed—and humanized—portrait of how the pediatric body functions in both sickness and health.

    Infinite Mind: Science of the Human Vibrations of Consciousness presents the first comprehensive human energy field model based on 25 years of sophisticated electronic field research and extensive clinical studies. It clarifies metaphysical deductions from physics, evaluates clinical suppositions, and should supercede the ancient inadequate explanations of the past. The reader is taken on a journey of discovery into the vibrant electromagnetic radiation field as it changes during human interaction and with environmental conditions. Simple research graphics show the correlations of field waves and auric colors and the field coherency and anti-coherency in health and illness. The authors major discovery of the human filed chaos pattern, the first ever demonstrated in biological systems, has profound implications for healing. These energy field findings, combined with human interest stories, lead to stunning new information about the mind and body, the emotions and creativity, extrasensory human capacities in higher consciousness, and the mystical connections of spirit.

    Full facsimile of the original edition. Not reproduced with Optical Recognition Software. This book reveals how we may take advantage of certain periods to bring success, happiness, health and prosperity into our lives, and it likewise points out those periods that are not favorable for many of the things we try to achieve. It does not deal with astrology or any system of fortune telling, but presents a system long used by the Master Mystics in Oriental lands and which is strictly scientific and demonstrable. Provided is a guide on can consult weekly to navigate affairs throughout the years.

    Shamans, the physical and spiritual healers who are the central figures of many tribal cultures, share eloquent testimonies including harrowing tales of initiatory rites, vivid accounts of visionary journeys, and revealing expressions of their unique position as the link between the tribe and the cosmos.

    This fully-illustrated book traces the system's evolution from a spiritual self-development system to a direct hands-on practice. The journey moves from Japan to the USA, out to the world, and back to Japan. Focussing on the basic elements in their historical context, this guide contains beautifully grounded information that captures a unique sense of the system's traditional Japanese roots. The clarity and accessibility of the teachings in the book redefine and strengthen the concept of Reiki as it is practised today.

    A simple muscle test can tell you what stimuli can strengthen or weaken you--how your body responds to stress, posture, specific foods, emotions, and your entire social and physical environments. Based on the role of the thymus gland in regulating body energy, this laboratory-tested method can guide you into a more vital, healthier way of life. Begin benefiting now from Dr. John Diamond's unique, personal synthesis of developments in psychiatry, preventive medicine, kinesiology, nutrition, and music therapy.

    The first Reiki Master to practice in an operating room under the supervision of Dr. Mehmet Oz, author Raven Keyes has brought Reiki to the defining events of our time. With engaging prose, Keyes tells moving stories of giving Reiki to rescue workers at Ground Zero, PTSD survivors, professional athletes, trauma patients, and those suffering from crippling emotional pain. Keyes offers inspirational experiences of connecting with angels and spirit guides, and shares the joys and pains of working with patients, their loved ones, and their communities. Through stories and meditations, readers are filled with hope and a sense of good will. Helpful exercises and meditations are included to invite healing and provide the opportunity to engage with Reiki energy more deeply.

    The existence of this "life energy" has been verified by recent scientific experiments, and medical doctors are considering the role it plays in the functioning of the immune system and the healing process. Reiki, a technique for stress reduction that also promotes healing, allows everyone to tap into an unlimited supply of "life energy." Reiki was discovered by Dr. Mikao Usui, a Japanese Buddhist, early in the 20th Century. Reiki is easy to learn. It has been successfully taught to thousands of people of all ages and backgrounds. A treatment feels like a wonderful glowing radience that flows through you and surrounds you. It creates many beneficial effects including relaxation and feelings of peace, security and well being. Many have reported miraculous results. Hospitals and doctors' offices are beginning to include it as part of their therapy, and this new edition describes several successful approaches now being used across the US to integrate Reiki into patient care. This revised and expanded edition includes important new information on the theory and practice of Reiki, including the Japanese Reiki Techniques taught by Dr. Usui as well as the Hayashi healing guide. Also included are pictures of the Usui Memorial in Tokyo, and of Mt. Kurama where Reiki was rediscovered. This book is a must for anyone wanting the latest information on Reiki. Its referenced history of Reiki contains the most detailed and verfiable information currently available. Written with inspiration, clarity and vitality, it captures the essence of Reiki and is an excellent introduction to the subject as well as a user-friendly manual for the experienced practitioner.

    Patients, too, have turned to different doctors to alleviate their specific symptoms: an endocrinologist for a thyroid problem; a gynecologist for hormonal issues; an internist for weight, diabetes, and high blood pressure; a rheumatologist for joint problems, and even to therapists or psychologists.While these ailments may seem unrelated, Dr. Aviva Romm contends that they are intrinsically connected by what she calls Survival Overdrive Syndrome, a condition that occurs when the body becomes overloaded. SOS can result from childhood survival patterns or adult life stressors that are compounded by foods we eat, toxins in our environment, viral infections, lack of sleep, disrupted gut microflora, and even prescribed medications.Two of the systems most affected are the adrenal system and the thyroid, which control mood, hormones, inflammation, immunity, energy, weight, will power, blood sugar balance, cholesterol, sleep, and a host of other bodily functions. When these systems become overwhelmed they lead to symptoms that can develop into full blow illnesses, including diabetes, hypertension, osteoporosis, and heart disease—all of which have medically provable origins in SOS.The Adrenal Thyroid Revolution explains SOS, how it impacts our bodies and can lead to illness, and most importantly, offers a drug-free cure developed through Dr. Romm’s research and clinical work with tens of thousands of patients. In as little as two weeks, you can lose excess weight, discover increased energy, improve sleep, and feel better. With The Adrenal Thyroid Revolution, you can rescue your metabolism, hormones, mind and mood—and achieve long-lasting health.