They grow up to be charmers, con artists, amoral entrepreneurs, thieves, drug users, pathological liars, and worst of all: psychopathic killers . . . and they are often the product of even the best-intentioned families.   For every parent of a “difficult” child, working parents, single parents, and adoptive parents, here is a book that addresses one of our society’s greatest problems. High Risk offers sobering case histories an invaluable suggestions for raising healthy children and protecting ourselves from the “trust bandits” who would steal our love, our money—our very lives. In High Risk you will learn how to:   • Recognize character-disturbed children and adults • Prevent the development of antisocial behavior • Choose healthy child-care and school environments • Find the best professional help if your child is at risk • Minimize the trauma of adoption and foster care • Protect yourself from exploitative relationships in both your business and personal life • And much more.Foreword by Congresswoman Patricia Schroeder

    Fully updated, the text engages the reader in its discussion of both technical and non-technical models of curriculum development.

    There is a lot of misinformation, speculation, and assumption going around, as well as a lot of bad advice given by people who never did their research. This book comes at it from a neutral perspective, without all the hype, in hopes to dispel some of the myths and rumors about essential oils. The Essential Oil Truth will help you gain a greater understanding of the true nature and beauty of essential oils and their proper use for your everyday life.

    These tools range from annotations and literature circle notes to Venn diagrams and vocabulary squares. Each comes as a reproducible accompanied by:background information and theoretical foundations different ways to use each tool to help students read, write, speak, and think better a range of note-taking strategies to help students succeed in all academic classes student samples, including many from Jim's ACCESS (Academic Success) program for struggling students who want to succeed. In addition, three documents help you choose the right tool for the job. Use Jim's suggestions to help students take better notes and improve their critical thinking. Or use his visual directory to quickly evaluate what you need for an assignment. Tools for Thought works across the spectrum-helping students with learning differences, assisting struggling readers and writers, challenging students in advanced classes.

    If all that has ever been said and written about the art and science of fundraising could be distilled down to just what really matters--what fundraisers everywhere need to know--there would be only a small number of true gems deserving of the description, "nuggets of information." Leading international fundraiser Ken Burnett, author of the classic Relationship Fundraising, has identified and defined 89 such nuggets which he presents here as The Zen of Fundraising, a fun read, one-of-a-kind look into what makes donors tick and-more importantly-what makes them give.

    It is also a crucial discipline to help you get the most out of in-person events such as conferences and networking opportunities where the key to a successful outcome often lies in your personal brand standing out.Given the explosion in use of digital and social media over the past few years, the internet has presented professionals with a magnificent opportunity to help their expertise become more discoverable, sharable and memorable through their personal brands.Personal Branding Benefits Your Business by:Establishing Credibility & Thought LeadershipGrowing Your NetworkAttracting New OpportunitiesIncreasing SalesHelping You Reach Your Business GoalsWho is this book for?CEOs, Executives, and Business Owners who want to position themselves as industry thought leaders and stand out from the competition.Individual Contributors & Academics who want to get ahead in their careers and want to understand how to have their expertise and experience be more discoverable.HR & Training Managers who want to understand personal branding to help train employees on social media branding and social selling.PR Agencies & Exec Comms Managers who need inspiration and training on personal branding strategies for their clients, CEOs, or themselves.About Mel CarsonMel Carson is Founder of Delightful Communications and former Digital Marketing Evangelist at Microsoft. He speaks and writes about personal branding at conferences and for publications all over the world. He previously co-wrote Pioneers of Digital: Success Stories from Leaders in Advertising, Marketing, Search and Social and has had his wisdom featured in Forbes, Fast Company, GQ, QZ.com, USA Today and he regularly writes as a business columnist for Entrepreneur.com.For more on Mel Carson visit http://www.MelCarson.com and http://www.DelightfulCommunications.com

    But with 101 prewritten disciplinary write-ups at a manager's fingertips, there is a way to escape the headaches, anxiety, and potential legal trouble of performance review or counseling sessions. Completely updated and covering the latest developments in employment law, the second edition of "101 Sample Write-Ups for Documenting Employee Performance Problems" explains the disciplinary process from beginning to end and provides ready-to-use model documents in print and on disk that eliminate the stress and second-guessing about what to do and say. Expertly written, the write-ups cover every kind of problem substandard work quality, absenteeism, insubordination, e-mail misuse, sexual harassment, drug or alcohol abuse, and more. Readers will also find new information on laying the ground work for a tidy dismissal; tying progressive discipline to annual performance reviews; formally addressing intermittent FMLA abuse; ways to avoid drafting documentation that could later be used against their company; and much more. There is perhaps no more dreaded managerial task than communicating with an employee about a disciplinary problem, but this one-of-a-kind guide helps managers handle any scenario fairly, constructively, and, most importantly legally.

    As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives  Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.

    We live in a transformative time. The digital age has given us unlimited access to information and affected all our traditional business relationships – from how we hire and manage, to how we communicate with our current and would-be customers. Innovation continues to create opportunities for emerging products and services we never thought possible. With all the excitement of our time, comes confusion and fear for many businesses. Change can be daunting, and never have we lived in a time where change came so quickly. This is the age of disruption – it's fast-paced, far-reaching and is forever changing how we operate, create, connect, and market. It's easy to see why brand heads are spinning. Businesses are suffering from 'the next big thing' and we're here to help you find the cure. UnBranding is about focus – it's about seeing that within these new strategies, technologies and frameworks fighting for our attention, lay the tried and true tenants of good business – because innovation is nothing but a bright and shiny new toy, unless it actually works. UnBranding is here to remind you that you can't fix rude staff, mediocre products and a poor brand reputation with a fancy new app. We are going to learn from 100 branding stories that will challenge your assumptions about business today and teach valuable, actionable lessons. It's not about going backwards, it's about moving forward with purpose, getting back to the core of good branding while continuing to innovate and improve without leaving your values behind. Some topics will include: Growing and maintaining your brand voice through the noise How to focus on the right tools for your business, for the right reasons Maintaining trust, consistency and connection through customer service and community The most important question to ask yourself before innovation The importance of personal branding in the digital age How to successful navigate feedback and reviews It's time for a reality check. It's time to solve problems, create connections, and provide value rather than rush strategy just to make headlines. UnBranding gives you the guidance you need to navigate the age of disruption and succeed in business today.

    today. An essential reference for all teachers, educational leaders, and policymakers at all levels, the book is organized and written in a style that is accessible to all, even those with little or no knowledge of the legal issues in education.

    It is a fascinating study of determination and courage, pain and triumph over tragedy. From the beginning of her life in a crowded terrace in Tyneside to her days as a best-selling writer able to offer thousands to charity as a Dame of the British Empire, Catherine Cookson’s own story is as extraordinary as any of her novels. It is hard to think of any writer, living or dead, who has produced — and continued to produce — such overwhelmingly popular fiction as Catherine Cookson. Between June, 1950, and the end of 1993, ninety million copies of her novels, children’s books and personal recollections had been sold worldwide. An average of 5,800 every day — 241 books every single hour. Cookson novels have been adapted into award winning television films. Musicals and plays based on her books have sold out within days and ran for weeks. Goodwin explores the intriguing, and at times distressing, life of the celebrated writer, Catherine Cookson and the novels that were inspired by her early experiences in Tyneside. Praise for the author: ‘Even Catherine Cookson couldn't have written a novel with as much drama as her own life story ... the full saga has not been told until now.’ - TODAY ‘As riveting as any of her famous novels.’ - SUNDAY EXPRESS ‘Cliff Goodwin has written a book which is hard to put down and which leaves you in greater admiration of its intriguing and enigmatic subject ... amazing and compulsive as any of her bestsellers.’ - NEWCASTLE JOURNAL ‘A cracking story ... essential for her fans, and a good read for everyone.’ - MANCHESTER EVENING NEWS Cliff Goodwin was born in London in 1950. He was educated in Slough, Berkshire, and joined the town's weekly newspaper as a trainee journalist in 1968. Since then he has worked as a reporter, feature writer and sub-editor for various newspapers and magazines. His coverage of the 1988 Lockerbie air crash earned him a regional press award. A regular freelance writer — he has published features in more than 200 newspapers and magazines worldwide — Cliff Goodwin has also worked as a radio producer and in public relations. In 1993, after 25 years in journalism, he decided it was time to concentrate on full-time writing. Endeavour Press is the UK’s leading independent publisher of digital books.

    It has introduced thousands of teachers to ways of observing children's progress in the early years of learning about literacy. It has also helped them determine which children need supplementary teaching. Now the revised Second Edition updates this important sourcework with new data, ideas, and implementations from U.S. and U.K. classrooms.

    Yet nothing could be further from the truth. In fact, often the more elaborately crafted a business plan, the more likely the venture is to flop.Why? Most plans waste too much ink on numbers and devote too little to information that really matters to investors. The result? Investors discount them.In How to Write a Great Business Plan, William A. Sahlman shows how to avoid this all-too-common mistake by ensuring that your plan assesses the factors critical to every new venture:· The people—the individuals launching and leading the venture and outside parties providing key services or important resources· The opportunity—what the business will sell and to whom, and whether the venture can grow and how fast· The context—the regulatory environment, interest rates, demographic trends, and other forces shaping the venture's fate· Risk and reward—what can go wrong and right, and how the entrepreneurial team will respondTimely in this age of innovation, How to Write a Great Business Plan helps you give your new venture the best possible chances for success.

    The chilling words are followed by a confession to a murder committed nearly 13 years earlier. The chance discovery of the letter on 31 March 2012 reawakens a case long considered to have run cold, and a hunt begins for the men who kidnapped and killed Betty Ketani – and were convinced they had gotten away with it. The investigation spans five countries, with a world-renowned DNA laboratory called in to help solve the forensic puzzle. The author of the confession letter might have feared death, but he is very much alive, as are others implicated in the crime.Betty Ketani, a mother of three, came to Johannesburg in search of better prospects for her family. She found work cooking at one of the city’s most popular restaurants, and then one day she mysteriously disappeared. Those out to avenge her death want to bring closure to Betty’s family, still agonising over her fate all these years later.The storyline would not be out of place as a Hollywood movie – and it’s all completely true. Written by the reporter who broke the story, Cold Case Confession goes behind the headlines to share exclusive material gathered in four years of investigations, including the most elusive piece of the puzzle: who would want Betty Ketani dead, and why?‘Wonderful, evocative and vivid writing. Eliseev is a very exciting new talent.’ – Peter James‘This case is like an Agatha Christie whodunnit: abduction, murder and a confession.’ – Carte Blanche‘A relentless search for truth and justice. Cold Case Confession is a story that inspires confidence in the system and affirms that, indeed, we are all equal before the law.’ – Thuli Madonsela