If something satisfies, it fulfills. It meets expectations. Whether we consciously know it or not, we're all looking to be gratified, to feel fulfilled. You live in a generation with easy access to mind-blowing experiences, endless entertainment, and all the worldly pleasures a heart could desire. But I still want to ask the question: With everything that's available to you in this world, will you find satisfaction? Most don't. I know I couldn't.

    It covers every aspect of call center management - service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, strategy and key enabling technologies - in a format that is well-organized and easy to understand. The updated and expanded edition contains important new information, including: Trends in customer expectations; Best practices in performance reports and objectives; How to create an effective customer access strategy appropriate for today's environment; How to manage multichannel contacts with quality; New technologies, and how they're changing customer contact services; Improving the call center's strategic impact and ROI; New case studies and examples from Wells Fargo, Starbucks, Aetna and many others.

    You don't have to be the main leader, asserts Maxwell, to make significant impact in your organization. Good leaders are not only capable of leading their followers but are also adept at leading their superiors and their peers.Debunking myths and shedding light on the challenges, John Maxwell offers specific principles for Leading Down, Leading Up, and Leading Across. 360-Degree Leaders can lead effectively, regardless of their position in an organization. By applying Maxwell's principles, you will expand your influence and ultimately be a more valuable team member.

    Topics include discussions about Business Combination, Consolidated Financial Statements - On the date of acquisition, Subsequent to date of acquisition, Financially Distressed Corporations, Accounting for Foreign Exchange.

    The Butterfly Hunter is a rollicking narrative of what he discovered, and reveals insights the rest of us can use to find passion in our work.The Butterfly Hunter begins its roundup of quirky characters in unusual professions with Spiderman Mulholland, a former Marine, who rappels to suicidal spots on sheer building faces to assess damage or make repairs. (And yes, that’s his legal name.) Through Spiderman, Ballard learns that one can find a calling by following one’s wildest idiosyncrasies. Along the way he learns the history of window-washing, why it is that some people enter risky professions, and the best way to jump off a 230-foot building. His adventures continue as he meets America’s top lumberjill, an NFL kicking coach who has never kicked a ball in his life, a MacArthur genius who’s spent his life in remote jungles chasing butterflies, and the movie trailer voice-over artist known as the Voice of God.These ten characters each reveal an aspect of the search for a life’s work, and reaffirm for Ballard that we, too, can discover a calling if only we look in the right place. As with true love, there aren’t seven steps to finding it, but The Butterfly Hunter teaches us what it looks like when it’s real.

    She illuminates the negative patterns stopping you in your tracks and teaches you to remove them. You walk away with a fresh perspective on your life's direction, and a realization of how powerful you truly are. This is a book for:Anyone who feels stuck in a jobAnyone who feels unfulfilled at workAnyone who questions if they're on the right trackAnyone who yearns to do something more creativeAnyone who dreams of a different pathAnyone who has been firedAnyone who has been downsizedAnyone who is underpaid and underappreciatedAnyone who simply wants something different"

    It is more about learning who we are really called to be. According to the author, failing to make that fundamental discovery is why so many people find themselves in jobs they hate. But now, thousands upon thousands are finding the work they love thanks to practical advice from leading career counselor Miller. Conversational and creative, Miller helps readers see clear patterns form from which we can make successful career and job decisions by understanding our God-given skills and abilities, personality traits, values, dreams, and passions. 48 Days to the Work You Love provides a step-by-step process for creating a Life Plan and translating that plan into meaningful and fulfilling daily work.

    In this fun and thoughtful follow-up to his bestselling Rules of the Red Rubber Ball (2007), Carroll switches the playing field to the workplace, where innovation, motivation, engagement, and teamwork are the headline issues. Drawing on "play profiles" from thought leaders, change agents, and business leaders, he explains how to bring a sense of play into the workplace to stimulate creativity, encourage risk-taking, achieve goals--and have a great time doing it.Fully illustrated, with 31 profiles of successful "players" including ESPN president George Bodenheimer, bestselling authors Seth Godin and Malcolm Gladwell, Food Network host Duff Goldman, South Bronx activist Majora Carter, renowned author Paulo Coehlo, and many others

    I highly recommend Life With a Capital L!” - Joni Eareckson Tada, Joni and Friends International Disability Center   What is it that you long for? Dream about?  Hunger after?   We all desire more than just the endurance of our daily routines. But often we feel limited and stuck — like we’re merely existing instead of living.   That’s not the way it was meant to be. God intends the humanity in each of us to be deeply experienced, lavishly enjoyed, and exuberantly celebrated. In fact this is what the gospel is all about.   Yes, the gospel. Contrary to conventional thinking — inside and outside the church — following Jesus is not about denying our humanness but embracing it. Rather than acting more spiritual or being more religious, we’re called and enabled to become more fully human…  and alive.   Matt Heard escorts us on a journey of discovery: that Jesus didn’t come to save us from our humanity — Christ instead yearns to restore it to what God originally intended. Matt then explores ten key areas where everyday life can become extraordinary Life.     Christ promised we could “live life to the full.” He didn’t just mean eventually.   Life with a Capital L is the Life you are longing for. Now.

    

    Gelb identified seven aspects of Da Vinci's genius that contemporary readers can emulate and apply in their own lives. Now, in WORK LIKE DA VINCI, Gelb adapts these principles to the specific demands of the workplace, sharing the innovative solutions to contemporary corporate and career challenges that have kept him in constant demand as a top-tier speaker and consultant to Fortune 500 clients. In Gelb's expert perspective, Da Vinci's genius can be distilled into seven principles for the business listener: Ask the right questions (Curiosit�) Put your answers to work (Dimostrazione) Develop your business senses (Sensazione) Turn uncertainty into opportunity (Sfumato) Strike a profitable balance (Arte/Scienza) Integrate for success (Corporalit�) Make the break-through connection (Connessione) These principles will help you tackle such timeless business challenges as: leadership; innovation; teamwork; strategic planning; decision-making; managing change and uncertainty; giving powerful presentations; giving and receiving feedback; and more.

    Reclaim God’s vision for your life. Many Christians fall victim to one of two main problems when it comes to work: either they are idle in their work, or they have made an idol of it. Both of these mindsets are deadly misunderstandings of how God intends for us to think about our employment. Sebastian Traeger and Greg Gilbert unpack the powerful ways in which the gospel can transform how we do what we do, releasing us from the cultural pressures of both an all-consuming devotion and a punch-in, punch-out mentality in order to find the freedom of a work ethic rooted in serving Christ. You’ll find answers to some of the tough questions that Christians in the workplace often ask:What factors should matter most in choosing a job? What gospel principles should shape my thinking about how to treat my boss, my co-workers, and my employees? Is full-time Christian work more valuable than my job? Is it okay to be motivated by money? How do you prioritize or balance work, family and church responsibilities?Solidly grounded in the gospel, The Gospel at Work confronts both our idleness at work and our idolatry of work with a challenge of its own to remember that whom we work for is infinitely more important than what we do.

    From lean and project management to statistics and data analysis, the DMAIC process is explained in a clear and insightful manner. Figures, tables, references, useful appendices, and a full sample test only add to this book's comprehensiveness.

    You're happy, right? Not really. Oh, it beats laying asphalt, but after all your hard work, you expected more from your job. What gives?The Happy Lawyer examines the causes of dissatisfaction among lawyers, and then charts possible paths to happier and more fulfilling careers in law. Eschewing a one-size-fits-all approach, it shows how maximizing our chances for achieving happiness depends on understanding our own personality types, values, strengths, and interests.Covering everything from brain chemistry and the science of happiness to the workings of the modern law firm, Nancy Levit and Doug Linder provide invaluable insights for both aspiring and working lawyers. For law students, they offer surprising suggestions for selecting a law school that maximizes your long-term happiness prospects. For those about to embark on a legal career, they tell you what happiness research says about which potential jobs hold the most promise. For working lawyers, they offer a handy toolbox--a set of easily understandable steps--that can boost career happiness. Finally, for firm managers, they offer a range of approaches for remaking a firm into a more satisfying workplace.Read this book and you will know whether you are more likely to be a happy lawyer at age 30 or age 60, why you can tell a lot about a firm from looking at its walls and windows, whether a 10 percent raise or a new office with a view does more for your happiness, and whether the happiness prospects are better in large or small firms.No book can guarantee a happier career, but for lawyers of all ages and stripes, The Happy Lawyer may give you your best shot.

    Communication is also emphasized, with a focus on how to document and communicate project developments, both within and outside of the team. In-depth coverage of planning, scheduling and cost management is also provided. The authors' goal is to provide many cases that are fun and elicit interesting debates, and this edition includes new end-of-chapter cases. In addition, all new up-to-date Real World Project Management vignettes are included at the beginning and within each chapter, giving you a taste of how project management is practically applied in the workplace. Key points of each chapter are highlighted in Critical Success Factor boxes, providing an overview of the main ideas covered within the chapter. End-of-chapter materials contain questions and Internet exercises that allow you to apply the concepts covered in the chapter. Sprinkled throughout each chapter are boxed questions designed to test your comprehension of key concepts. A trial version of Microsoft Office Project 2007 is included for student use on class projects.