In these incisive and provocative essays, Suzuki looks unflinchingly at the destructive forces of globalization, political short-sightedness, and greed. Suzuki cautions against blind faith in science, technology, politics, and economics, and provides inspiring examples of how and where to make those changes that will matter to all of us and to future generations. In this time of global unrest and uncertainty, Suzuki provides an important reminder of how we are all connected and of what really matters. Written with clarity, passion, and wisdom, this book is essential reading for anyone who admires David Suzuki, who wants to understand what science can and can't do, or who wants to make a difference.Published in partnership with the David Suzuki Foundation.

     Based on extensive interviews with managers at every level of two industrial firms and of a large public relations agency, Moral Mazes takes the reader inside the intricate world of the corporation. Jackall reveals a world where hard work does not necessarily lead to success, but where sharp talk, self-promotion, powerful patrons, and sheer luck might. Cheerfully-bland public faces mask intense competition in this world where people hide their intentions, and accountability often depends on the ability to outrun mistakes. In this topsy-turvy world, managers must bring often unforgiving technology and always difficult people together to make money, an uncompromising task demanding continual compromises with conventional truths. Moral questions become merely practical concerns and issues of public relations. Sooner or later, managers find themselves wondering how to act in such a world and still maintain a sense of personal integrity. This brilliant, sometimes disturbing, often wildly funny study of corporate thinking, decision-making, and morality presents compelling real life stories of the men and women charged with running the businesses of America. It will interest anyone concerned with how big organizations actually function, or with the current moral malaise in our public life.

    Discover the vibrant regions of Spain from the outstanding art of Madrid to tapas in Barcelona and foot-stamping Flamenco in Southern Spain. New full-colour features explore the best Spanish wine, walks in Spain and Spain’s key fiestas whilst an increased Spanish language section will get you started on Catalan, Basque and Gelego. Find detailed practical advice on what to see and do in Spain whilst relying on up-to-date descriptions of the best hotels in Spain, bars in Spain, restaurants in Spain, shops in Spain and Spanish festivals for all budgets. You’ll find expert tips on exploring Spain’s varied landscapes, from the rías of Galicia to the coves of the Balearics; and authoritative background on Spain''s history and wildlife, with the low-down on every major fiesta. Explore all corners of Spain with the clearest maps of any guide.Make the most of your holiday with The Rough Guide to Spain.

    Using Carl Johan Calleman’s research, as well as the ideas of other Mayan Calendar scholars, Barbara Hand Clow examines 16.4 billion years of evolution to decode the creative patterns of Earth--the World Mind. These great patterns culminated in 2011, but subsequent astrological influences have continued to inspire us to attain oneness and enlightenment. The Mayan Code shows how the time cycles of the Calendar match important periods in the evolutionary data banks of Earth and the Milky Way Galaxy. These stages of evolution converged during the final stage of the Calendar, the period between 1999 and 2011. Evidence of the tightening spiral of time that we experience as time speeding up--war and territoriality, resource management and separation from nature--are all part of daily events we must process during the coming years. Barbara Hand Clow counsels that our own personal healing is the most important factor as we prepare to make this critical leap in human evolution--now referred to as the awakening of the World Mind.

    Laugh and cry over the most poignant love story of them all--about a young enchantress with a short time to live and a lifetime of courage to give.

    There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve itCritical lessons learned regarding organization, recruitment, training, and measuring service excellenceWays in which the Clinic aligned its entire workforce around its Patients First strategyHow leaders improved the critical element of physician communicationRather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

    But starting in the late 1990s, shocking reports emerged that showed this was far from the truth. Treatment-related deaths or “complications” were found to be the fifth leading cause of death for Americans, and hundreds of thousands of patients were being harmed by botched medical procedures.Spurred by the quality crisis, a group of visionary physicians led by Donald Berwick and Paul Batalden embarked on a study of industrial “quality improvement” techniques, daring to apply them to the practice of medicine despite resistance from the medical community. The Best Practice tells the story of this burgeoning movement, and of how the medical landscape is being radically transformed—for the better.

    In this book Bira Almeida--or Mestre Acordeon as he is respectfully called in capoeira circles--documents his own tradition with both the panoramic eye of the historian and the passionate heart of the capoeirista. He transports the reader from the damn of New World history in Brazil to the streets of twentieth-century Bahia (the spiritual home of capoeira) to the giant urban centers of North America (wher capoeira is now spreading in new lineages from the old masters). This book is valuable for anyone interested in ethnocultural traditions, martial arts, and music, as well as for those who want to listen to the words of an actual mestre dedicated to preserving his Afro-Brazilian legacy.

    

    Since the Boston police are investigating the death of one of their own, Bogie believes his trip will be a short condolence visit and a chance to meet his secret love child. Although Bogie wants to contact his ex-lover, Bailey Hampfield, he’s reluctant to do so since Bailey dumped him four years earlier. Knowing that Bailey had his child after she cut him loose, Bogie thinks it’s time to establish a relationship with the three year old daughter he’s never met. While he considers his options, Bailey gets in touch with him and asks for protection. Someone is trying to kill her. Bogie doesn’t want to get involved in the BPD investigation into his brother’s death, but he continues to be drawn into it while trying to discover who is attempting to kill Bailey Hampfield. The investigations seem to parallel each other, then intersect and become intertwined. As the story develops, Isabella, a precocious child obsessed with martial arts, slowly becomes the focus. The underlying theme of this fast-paced mystery is lies. Everyone seems to be runing on lies and half truths. The only true character is The Girl in White Pajamas.

    Uber and Airbnb are household names: redefining neighbourhoods, challenging the way governments regulate business and changing the way we travel.In the spirit of iconic Silicon Valley renegades like Steve Jobs and Bill Gates, a new generation of entrepreneurs is sparking yet another cultural upheaval through technology. They are among the Upstarts, idiosyncratic founders with limitless drive and an abundance of self-confidence. Young, hungry and brilliant, they are rewriting the traditional rules of business, changing our day-to-day lives and often sidestepping serious ethical and legal obstacles in the process.The Upstarts is the definitive account of a dawning age of tenacity, creativity, conflict and wealth. In Brad Stone’s highly anticipated and riveting account of the most radical companies of the new Silicon Valley, we find out how it all started, and how the world is wildly different than it was ten years ago.

    The response was immediate and overwhelming—readers almost instantly began asking when the second volume of Royko columns would appear. With more than a hundred vintage Royko columns and a foreword by Roger Ebert, For the Love of Mike was the answer.Royko, a nationally syndicated Pulitzer Prize winner, wrote for three major Chicago newspapers in the course of his 34 years as a daily columnist. Chosen from more than 7,000 columns, For the Love of Mike brings back more than a hundred vintage Royko pieces-most of which have not appeared since their initial publication-for readers across the country to enjoy. This second collection includes Royko's riffs on the consequences of accepting a White House dinner invitation (not surprisingly, he turned it down); his explanation of the notorious Ex-Cub Factor in World Series play; and his befuddlement at a private screening of Beyond the Valley of the Dolls, to which he was invited by his pal Ebert, the screenplay's author. The new collection also illuminates Royko's favorite themes, topics he returned to again and again: his skewering of cultural trends, his love of Chicago, and his rage against injustice. By turns acerbic, hilarious, and deeply moving, Royko remains a writer of wit and passion who represents the best of urban journalism. "To read these columns again is to have Mike back again, nudging, chuckling, wincing, deflating pomposity, sticking up for the little guy, defending good ideas against small-minded people," writes Roger Ebert in his foreword to the book. For the Love of Mike does indeed bring Mike back again, and until a Chicago newspaper takes up Ebert's suggestion that it begin reprinting each of Royko's columns, one a day, this collection will more than satisfy Royko's loyal readers.

    This fully-illustrated book traces the system's evolution from a spiritual self-development system to a direct hands-on practice. The journey moves from Japan to the USA, out to the world, and back to Japan. Focussing on the basic elements in their historical context, this guide contains beautifully grounded information that captures a unique sense of the system's traditional Japanese roots. The clarity and accessibility of the teachings in the book redefine and strengthen the concept of Reiki as it is practised today.

    These in turn are corresponded to language as musical metaphor. This, in combination with novel graphics and symbols, carries the reader to a basic understanding of melodic, harmonic, and rhythmic principles, as well as Western musical notation. A great primer on music theory for the novice or professional, as well as an invaluable resource for composers and students, it includes the following:- A rich unfolding of metaphors and illustrations to elucidate a notoriously impenetrable and abstract subject.- The properties of the overtone series and how it influences harmonic and melodic thought.- A discussion of epigrams and dialectics exploring how meaning is carried through time.- Rhythm and meter as the marking of time and the organization of it into self-similar structures.- From the circle of fifths to intervals, triads, and later seventh chords and extensions.- How major/minor key tonality and modulation occur, and how they differ from music based upon drones or other types of scales.- How form and structure reflect the relationship of humans to time and emotional states.- A wealth of scales, rhythmic patterns, and notation references in the appendices.

     In 2007 and 2008, Time named Paul Allen, the cofounder of Microsoft, one of the hundred most influential people in the world. Since he made his fortune, his impact has been felt in science, technology, business, medicine, sports, music, and philanthropy. His passion, curiosity, and intellectual rigor-combined with the resources to launch and support new initiatives-have literally changed the world. In 2009 Allen discovered that he had lymphoma, lending urgency to his desire to share his story for the first time. In this long-awaited memoir, Allen explains how he has solved problems, what he's learned from his many endeavors-both the triumphs and the failures-and his compelling vision for the future. He reflects candidly on an extraordinary life. The book also features previously untold stories about everything from the true origins of Microsoft to Allen's role in the dawn of private space travel (with SpaceShipOne) and in discoveries at the frontiers of brain science. With honesty, humor, and insight, Allen tells the story of a life of ideas made real.