Book picks similar to
Customer Service Excellence by Debra J. MacNeill
01-business-money
donated
leadership
tedt
The Three Meter Zone: Common Sense Leadership for NCOs
J.D. Pendry - 1999
Discusses US Army values in 'user-friendly' terms, from the perspective of a former member of the NCO core. Introduces three different types of leadership styles for 3-meter, 50-meter, and 100-meter soldiers.
Leadership is Hell: How to Manage Well - And Escape with your Soul
Rob Asghar - 2014
This book punctures that misguided myth—and it will liberate you from others’ expectations and from your own illusions about success. This book is a practical manual for leading the right way and for the right reasons. It explores how to identify and overcome the blind spots that may be hurting your career; whether you have the right mindset for the kind of success that you’re seeking; how to develop just the right amount of “healthy ego” to make an impact; and how to make an impact on the world in a way that’s true to who you are (be forewarned, this might involve a completely different path than your current one). This book will take you on a journey, showing you famous figures from history and the present—some who got it right, and some who didn’t. You’ll look at seven roads to hell within the world of leadership, and seven roads out of hell, to guide you safely to a meaningful legacy. All royalties support the University of Southern California’s Neighborhood Academic Initiative to prepare local urban schoolchildren for college.
Chicken Soup for the Soul: Living Your Dreams
Jack Canfield - 2003
With its powerful message of hope and inspiration, the series that Newsweek called "a publishing phenomenon" has taught readers that dreams really do come true for those who dare to believe that any obstacle, no matter how daunting, can be overcome with persistence, patience and belief in oneself.In this commemorative tenth anniversary edition, readers will find fifty of the best-loved stories from the series, those that exemplify the spirit of Chicken Soup and its ability to illuminate the path we all walk on. Included are poignant letters from readers whose lives were transformed by what they read and a special section written by coauthors, master motivators Jack Canfield and Mark Victor Hansen, on the special principles of living your dreams that everyone can follow.This keepsake edition is a must-have for every reader who has ever opened his or her heart to the goodness and grace that is "Chicken Soup for the Soul."
Power Moves
NOT A BOOK - 2019
Private corner offices and management by decree are out, as is unquestioned trust in the government and media. These former pillars of traditional power have been replaced by networks of informed citizens who collectively wield more power over their personal lives, employers, and worlds than ever before. So how do you navigate this new landscape and come out on top? Adam Grant, Wharton organizational psychologist and New York Times best-selling author of Give and Take, Originals, and Option B, went to the World Economic Forum in Davos, the epicenter of power, and sat down with thought leaders from around the world, to find out.In interviews with two dozen leaders and thinkers - from top executives at Google, GM, Slack, and Goldman Sachs, to the CEO of the Gates Foundation and NASA's former chief scientist - Grant shares hard-earned insight on how to succeed in this new era of hyper-linked power. He also explores how it's reshaping everything from how employees work to how employers manage their workers, from how women rise in the office to how scientists influence policy.The combination of captivating interviews, compelling data, and Grant's unmistakably incisive and actionable analysis results in an inspiring crash course from the frontlines on the changing nature of power today.
Follow the Story: How to Write Successful Nonfiction
James B. Stewart - 1998
Stewart teaches you the techniques of compelling narrative writing, from nonfiction books to articles, feature stories, or memoirs. Stewart provides concrete directions for conceiving, reporting, structuring, and writing nonfiction—techniques that he has used in his own successful books and stories. By using examples from his own work, Stewart illustrates systematically a way of thinking about and executing stories, a method that has helped numerous reporters and Columbia students become better writers. Follow the Story examines in detail: How an idea is conceived How to “sell” ideas to editors and publishers How to report the nonfiction story Six models that can be used for any nonfiction story How to structure the narrative story How to write introductions, endings, dialogue, and description How to introduce and develop characters How to use literary devices Pitfalls to avoid Learn from this book a clear way of looking at the world with the alert curiosity that is the first indispensable step toward good writing.
The Boss: The Many Sides of Alex Ferguson
Michael Crick - 2002
Charismatic and charming, volcanic and ruthless, seemingly ambitious and astonishingly successful: Sir Alex Ferguson is all of these things and more, a complex character who has produced - first at Aberdeen and now at Manchester United - two of the most prolific trophy-grabbing machines in the modern game.But what drives him? What has fuelled the desire to transform himself from a poor Glasgow childhood into one of the titans of the modern game? The Boss will be essential reading not just for Manchester United fans and all football followers, but anyone interested in the skills of successful management in general.
Ambedkar's India
B.R. Ambedkar - 2020
Ambedkar's most prominent speeches on caste and the Indian Constitution. "In the fight for Swaraj, you fight with the whole nation on your side. In fighting caste system, you stand against the whole nation—and that too, your own." Annihilation of Caste is one of Ambedkar's best works in putting together how caste as a system has been eating up the roots of a rich cultural melting pot like India. "Bhakti in religion could lead to salvation. But in politics, Bhakti is a sure road to eventual dictatorship." The Grammar of Anarchy reflects Ambedkar's ideas on how we need to pave the way for Independent India. It reflects his deep love and aspirations for India and its people. "...the sub-divisions [of caste] have lost the open-door character of the class system, and have become self-enclosed units called castes." Castes in India: Their Mechanism, Genesis and Development is an in-depth study of how classes went on to become castes and sub-castes to dot the Indian social system. This powerful narrative is a radical eye-opener.
Beware the Naked Man Who Offers You His Shirt: Do What You Love, Love What You Do, and Deliver More Than You Promise
Harvey MacKay - 1990
This collection of on-target how-to's, insights, and self-tests translates into immediate take-to-the-office results on EVERY page. Discover the secrets on servicing sales that are worth millions, add the missing ingredient--courage--to your career, learn how to love your job, take a manager's quiz that will revolutionize your style, and much, much more!From the autor of SWIM WITH THE SHARKS WIHOUT BEING EATEN ALIVE."Can Mackay do it again? The answer is a resounding yes. He joins Bob Townsend (UP THE ORGANIZATION) as master of brief, biting, and brilliant business wit and wisdom."Tom PetersA Selection of the Book-of-the-Month, Fortune and Macmillan Book Clubs
Future Church: Seven Laws of Real Church Growth
Will Mancini - 2020
We continue to watch consistent church attendance shrink, and our desire to reach the lost is infected with a need for self-validation by growing our numbers at any cost. If we believe that God wants his church to grow, where do we go from here? What is the future of the church?Drawing from his 20 years and 15,000 hours of consulting, author Will Mancini shares with pastors and ministry leaders the single most important insight he has learned about church growth. With plenty of salient stories and based solidly on the disciple-making methods found in Scripture, Future Church exposes the church's greatest challenge today, and offers 7 transforming laws of real church growth so that we can faithfully and joyfully fulfill Jesus's Great Commission.
Success Is a Choice: Ten Steps to Overachieving in Business and Life
Rick Pitino - 1997
. . his personal style is also winning.” –Time
How to Work a Room: The Ultimate Guide to Making Lasting Connections--In Person and Online
Susan RoAne - 1989
How to Work a Room, 25th Anniversary Edition by Susan RoAne has descriptive copy which is not yet available from the Publisher.
Disney Fairies Collection #2: Vidia and the Fairy Crown; Lily's Pesky Plant
Laura Driscoll - 2006
Now it’s up to Vidia to clear her name. But time is running out. Vidia has only two days to solve the mystery of the missing fairy crown. If she doesn’t, she will be banished from the fairy kingdom–forever.Lily’s Pesky Plant by Kirsten Larsen, read by Ashley AlbertLily has a talent for making things grow. So when she finds a mysterious seed during a walk in the forest, she plants it right away. The ugly seedling that comes up is a surprise, but Lily treasures all plants and has an extra-special feeling about this one. Bust all the other fairies don’t like the mysterious plant one bit! Will Lily have to pull up her poor, ugly, stinky, pesky plant?
Blitz Kid
Eliza Graham - 2013
Rachel is alone and adrift in a stricken city as the Blitz reaches its most deadly stage and thousands die in nightly air raids. Her father is under arrest as a suspected spy, her mother seriously ill in hospital. Can she survive in the murky blackout alongside London’s criminals and unearth the real traitors? Age 13-plus.
Own It: The Power of Women at Work
Sallie Krawcheck - 2017
So much career advice for women addresses how to succeed in the static business world of yesterday and today. But that world, says former Wall Street powerhouse-turned entrepreneur Sallie Krawcheck, is changing - and fast. In fact, we are on the brink of what Krawcheck calls the Fourth Wave of feminism, one that will usher in unprecedented opportunities for women in business. This all is being driven by the fact that the business world is evolving in ways that play to women's strengths. Because in the increasingly complex and connected world of tomorrow - one in which communication and collaboration rule the day - the skills and qualities needed for success are ones that women inherently possess. And by owning and investing in those qualities women have more power than ever. Here Krawcheck draws on her experiences at the highest levels of business, both as one of the lone women at the top rungs of the biggest boy's club in the world, and as an entrepreneur, to show how women can tap into this growing power to elevate their careers: from getting the raise, to new takes on networking and mentoring, to navigating career breaks and curveballs to avoiding the biggest career mistake that most women don't know they are making. At the same time, women have the opportunity to play a more significant role than they know in shaping their companies into places they want to work - or leave to start their own: by initiating the -courageous conversations- about true flexibility and diversity in the workplace, forging non-traditional career paths, and more. Lighting the path to complete the revolution ignited by Gloria Steinem, Krawcheck shows how each one of us can ride the wave of this revolution to own our careers and our futures. From the Hardcover edition.
