While the structure of this book is similar to that of the previous edition, each chapter reflects the latest ANSI C++ standard and the examples have been thoroughly revised to reflect current practices and standards.

    It covers every aspect of call center management - service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, strategy and key enabling technologies - in a format that is well-organized and easy to understand. The updated and expanded edition contains important new information, including: Trends in customer expectations; Best practices in performance reports and objectives; How to create an effective customer access strategy appropriate for today's environment; How to manage multichannel contacts with quality; New technologies, and how they're changing customer contact services; Improving the call center's strategic impact and ROI; New case studies and examples from Wells Fargo, Starbucks, Aetna and many others.

    With over three million copies sold and after more than three years on bestseller lists, Body–for–Life is still going strong. People everywhere are discovering that they too have the power to change their body, their mindset, their life. They are discovering that when they make a change, they make a difference –– they become an inspiration to others, a positive example of living a healthy style of life. And now, with this new Success Journal, becoming a Body–for–Life success story is within reach for everyone.More than just a typical log book, this complete Success Journal guides you, day by day, step by step, through the entire 12–week Program. Bill Phillips designed this book to help you stay focused and inspired. Through its pages, he will be with you every step of the way and so will other people who have successfully completed the Program. Each and every day they will support you, encourage you, and help you complete the Program in championship style. When you finish this Success Journal, it will document your success story. However, the real reward will be your new, transformed body and your clear, empowered mindset.

    Social Network Analysis: Methods and Applications reviews and discusses methods for the analysis of social networks with a focus on applications of these methods to many substantive examples. As the first book to provide a comprehensive coverage of the methodology and applications of the field, this study is both a reference book and a textbook.

    The latter half of our century has seen its own Renaissance - informations technology has changed irrevocable the way we live, work, and think about the world. We are fortunate, therefore, that the authors of Out of Their Minds have been able to talk so candidly with the founders of computer science. In Out of their Minds, readers will hear the Newtons and Euclids of the computer age as they talk about their discoveries in information technology that have changed forever the way we live, work, and think about the world. Based on interviews by freelance writer Cathy Lazere and the expertise of computer scientist Dennis Shasha, Out of their Minds introduces readers to fifteen of the planet's foremost computer scientists, including eight winners of the Turing Award, computing's Nobel Prize. The scientists reveal themselves in fascinating anecdotes about their early inspirations and influences, their contributions to computer science, and their thoughts on its explosive future. These are the programmers whose work

    As the creators of the Java programming language, the authors help programmers understand why Java is such a powerful language. As a result, the programmers learn how Java is suitable for building a variety of applications. The authors also provide unique "behind-the-scenes" insights into how the language was designed and intended to be used. Thoroughly revised from start to finish, this fourth edition covers all of the features of J2SE 5.0 release. Updates to the fourth edition of this best-seller include concise coverage on generics, metadata, autoboxing, enumerations, enhanced loops, and more.

    D.S. Malik is ideal for a one-semester course focused on data structures. Clearly written with the student in mind, this text focuses on Data Structures and includes advanced topics in C++ such as Linked Lists and the Standard Template Library (STL). This student-friendly text features abundant Programming Examples and extensive use of visual diagrams to reinforce difficult topics. Students will find Dr. Malik's use of complete programming code and clear display of syntax, explanation, and example easy to read and conducive to learning.

    It provides a complete overview of hacking, cracking, and their effect on the world. You'll learn about the prerequisites for hacking, the various types of hackers, and the many kinds of hacking attacks: Active Attacks Masquerade Attacks Replay Attacks Modification of Messages Denial of Service or DoS Spoofing Techniques Mobile Hacking Hacking Tools Penetration Testing Passive Attacks If you are looking to venture into the world of hacking, this book will teach you all the information you need to know. When you download Hacking: Ultimate Hacking For Beginners - How to Hack, you'll discover how to acquire Many Powerful Hacking Tools. You'll also learn about Malware: A Hacker’s Henchman and Common Attacks And Viruses. You'll even learn about identity theft, how to protect yourself, and how hackers profit from this information! Read this book for FREE on Kindle Unlimited - Download NOW! Download Hacking: Ultimate Hacking For Beginners - How to Hack right away - This Amazing 4th Edition puts a wealth of knowledge at your disposal. You'll learn how to hack an email password, spoofing techniques, mobile hacking, and tips for ethical hacking. You'll even learn how to fight viruses and choose the right antivirus software for your system! Just scroll to the top of the page and select the Buy Button. Download Your Copy TODAY!

    This book provides information on software tools, specific work flow for specific kinds of projects, and information on various topics. It includes resources for both instructors and students such as checklists, 700 categorized web references, and more.

    The OpenGL Programming Guide provides definitive and comprehensive information on OpenGL and the OpenGL Utility Library. It is far and away the most important book on OpenGL, and is commonly referred to by programmers simply as the Red book. Last summer the OpenGL Architectural Review Board (ARB) announced the release of the version 2.0 standard, incorporating the OpenGL Shader Language (GLSL) officially into the spec. This is the biggest change in OpenGL since its inception. This new edition will provide basic information about GLSL itself, as well as all the other changes to the 1.5 and 1.0 versions. the official, comprehensive guide to GLSL itself. A few years ago, pundits were predicting the imminent demise of OpenGL. Far from expiring, however, OpenGL has had a resurgence in the last couple years, and has solidified its position as the defacto standard for high-quality computer graphics. This book remains the necessary guide for any developer doing graphics programming. The sample source code in the book will be available on the book's web site.

    Written by two internationally acclaimed experts on requirements, this text provides software engineers with the insights, techniques and templates to discover exactly what their customers desire for their systems.

    Stunning state-of-the-art imagery and specialist up-to-the-minute research and information describes your baby's remarkable progress in the womb. With clear, authoritative advice that demystifies complex medical jargon, this is an essential guide for every parent-to-be during this extraordinary and wonderful time.

    SOAR takes the Appreciative Inquiry philosophy and applies it to provide a strategic thinking and dialogue process. The authors have been instrumental in developing this process and will share the concept and case studies to give you the confidence to try SOAR.

    Apache: The Definitive Guide, written and reviewed by key members of the Apache Group, is the only complete guide on the market today that describes how to obtain, set up, and secure the Apache software.Apache was originally based on code and ideas found in the most popular HTTP server of the time: NCSA httpd 1.3 (early 1995). It has since evolved into a far superior system that can rival (and probably surpass) almost any other Unix-based HTTP server in terms of functionality, efficiency, and speed. The new version now includes support for Win32 systems. This new second edition of Apache: The Definitive Guide fully describes Windows support and all the other Apache 1.3 features. Contents include:The history of the Apache Group Obtaining and compiling the server Configuring and running Apache on Unix and Windows, including such topics as directory structures, virtual hosts, and CGI programming The Apache 1.3 Module API Apache security A complete list of configuration directives With Apache: The Definitive Guide, web administrators new to Apache can get up to speed more quickly than ever before by working through the tutorial demo. Experienced administrators and CGI programmers, and web administrators moving from Unix to Windows, will find the reference sections indispensable. Apache: The Definitive Guide is the definitive documentation for the world's most popular web server. Includes CD-ROM with Apache manuals and demo sites discussed in the book.