Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

    She writes of the way the "unwanted" feeling was erased with devoted love and understanding and how the children united into one happy family. Her account reads like a novel, with scenes of hard times and triumphs described in vivid prose. The Family Nobody Wanted, which inspired two films, opened doors for other adoptive families and was a popular favorite among parents, young adults, and children for more than thirty years. Now this edition will introduce the classic to a new generation of readers. An epilogue by Helen Doss that updates the family's progress since 1954 will delight the book's loyal legion of fans around the world.

    Instructing a Child's Heart is essential to Shepherding a Child's Heart. The instruction that you provide for them not only informs their mind; it is directed to persuading their hearts of the wisdom and truthfulness of God's ways. Impress truth on the hearts of your children, not to control or manage them, but to point them to the greatest joy and happiness that they can experience delighting in God and the goodness of his ways.

    Within a few years, however, what had been perceived as a national crisis came to be seen as a nuisance, with early sympathies for the plight of the homeless giving way to compassion fatigue and then condemnation. Debates around the problem of homelessness—often set in terms of sin, sickness, and the failure of the social system—have come to profoundly shape how homeless people survive and make sense of their plights. In Hobos, Hustlers, and Backsliders, Teresa Gowan vividly depicts the lives of homeless men in San Francisco and analyzes the influence of the homelessness industry on the streets, in the shelters, and on public policy. Gowan shows some of the diverse ways that men on the street in San Francisco struggle for survival, autonomy, and self-respect. Living for weeks at a time among homeless men—working side-by-side with them as they collected cans, bottles, and scrap metal; helping them set up camp; watching and listening as they panhandled and hawked newspapers; and accompanying them into soup kitchens, jails, welfare offices, and shelters—Gowan immersed herself in their routines, their personal stories, and their perspectives on life on the streets. She observes a wide range of survival techniques, from the illicit to the industrious, from drug dealing to dumpster diving. She also discovered that prevailing discussions about homelessness and its causes—homelessness as pathology, homelessness as moral failure, and homelessness as systemic failure—powerfully affect how homeless people see themselves and their ability to change their situation. Drawing on five years of fieldwork, this powerful ethnography of men living on the streets of the most liberal city in America, Hobos, Hustlers, and Backsliders, makes clear that the way we talk about issues of extreme poverty has real consequences for how we address this problem—and for the homeless themselves.

    Now 27, she is the unmarried mother of three and is raising her kids in one of Philadelphia's poorest neighborhoods. Would she and her children be better off if she had waited to have them and had married their father first? Why do so many poor American youth like Millie continue to have children before they can afford to take care of them? Over a span of five years, sociologists Kathryn Edin and Maria Kefalas talked in-depth with 162 low-income single moms like Millie to learn how they think about marriage and family. Promises I Can Keep offers an intimate look at what marriage and motherhood mean to these women and provides the most extensive on-the-ground study to date of why they put children before marriage despite the daunting challenges they know lie ahead.Read an excerpt here: Promises I Can Keep: Why Poor Women Put Motherhood before Marriage, With a New Prefaceby Kathryn Edin and M... by University of California Press

    At the core of this book is the understanding of how trauma is imprinted on the body, brain, and spirit, resulting in anxiety, nightmares, depression, physical illnesses, addictions, hyperactivity, and aggression. Rich with case studies and hands-on activities, Trauma Through A Child’s Eyes gives insight into children’s innate ability to rebound with the appropriate support, and provides their caregivers with tools to overcome and prevent trauma.

    These five core capacities are associated with biologically based core needs that are essential to our physical and emotional well-being: the needs for connection, attunement, trust, autonomy, and love-sexuality. Recognizing these needs as well as five Adaptive Survival Styles set in motion when the core needs are not met early in life, authors Laurence Heller and Aline LaPierre cut through the seeming complexity of life’s problems.   Explaining that an impaired capacity for connection to self and to others and the ensuing diminished aliveness are the hidden dimensions that underlie most psychological and many physiological problems, they introduce the NeuroAffective Relational Model® (NARM), a resource-oriented, psychodynamically informed approach that, while not ignoring a person’s past, emphasizes working in the present moment. NARM uses somatic mindfulness to re-regulate the nervous system and to resolve identity distortions—such as low self-esteem, shame, and chronic self-judgment—caused by developmental and relational trauma. Heller and LaPierre demonstrate how this therapy helps clients establish connection to the parts of self that are organized, coherent and functional, integrating the role of connection on all levels of experience as it affects a person's physiology, psychology, and capacity for relationship.From the Trade Paperback edition.

    Original.

    Your Girl addresses the climate of today's teen culture, the high calling of motherhood, and practical ways to counteract the negative influences our daughters face.

    "Horror stories of eating disorders, self-mutilation, abusive relationships floated across the page," Shandler writes of Pipher's book on adolescent girls. "Pipher equated our contemporary adolescent experiences to Shakespeare's ill-fated Ophelia." Shandler identified with the emotional experiences described in the book. "However," she explains, "I did not feel simply spoken to, I felt spoken for."With courage and unselfconscious audacity, Shandler decided to speak for herself. She had her friends write reflections on subjects such as eating disorders, sex, drugs, and child abuse, and scored a book deal. With the help of her publisher, HarperPerennial, Shandler sent queries for firsthand adolescent accounts to high school principals across the country, asking them to enlist the help of English teachers, parents associations, school psychologists, etc. (This letter appears as Appendix A in the book.) Not too shabby for a kid who only recently started getting serious about studying, and drinking lots of coffee.Ophelia Speaks: Adolescent Girls Write About Their Search for Self is the result of Sara Shandler's crusade. Her goal was to bring real voice to Reviving Ophelia. She succeeds. The voices are raw and young and jarring -- sometimes adult-like, sometimes childlike, and more often both, like Shandler's voice.Shandler introduces each chapter -- "Intoxication," "Rape and Sexual Abuse," "Questions of Faith," "Diverse Sexualities," "Mothers, Feminist Pride," etc.-- with personal anecdotes of her own. Through these introductions, it becomes clear that Shandler is like any modern American teenager: She has experimented lightly with drugs, had sex at an early age (one month shy of 15), is mildly infatuated with her weight, and was at one point pretty depressed (as in, the thought of suicide once crossed her mind). Pretty run-of-the-mill teen stuff. Somehow it is surprising that nothing "worse" ever happened to Shandler. It seems too simple that her only motivation to complete this project was to help other teens feel less alone. Then again, maybe it is too simple to think that all books of this kind must be written by damaged teens or once-damaged teens.By definition, Shandler's carefully selected contributions are young words for young ears. But they are also an intense reminder for older ears: When all you have lived is 16 years, thinking once of suicide feels like the biggest thing ever. This is not to belittle Shandler's impressive compilation or her honesty. She is very, very honest. In a chapter entitled "Broken-Hearted Independence," she explains how she got through the tragedy of breaking up with her first love. "[W]ith our separation I forced myself to face the dependence that left me alone and broken with our breakup. That confrontation was frightening. I was not brave in the usual sense. I cried often and hard. But instead of lonely isolation, I read and wrote and thought and thought. I buried myself in Virginia Woolf and Alice Walker, Margaret Atwood and Maya Angelou, Sylvia Plath and Toni Morrison, and I wondered why women I had never met knew me so well. With these women I was not so alone anymore."Each entry in this book is this bare, this open. Which is why Ophelia Speaks works as a book for teens by teens, but also as a tool for parents who want to know -- or remind themselves -- of what lies just around the corner. (Alexandra Zissu)

    Vincent J. Felitti, a leading researcher in the field. When Ghosts from the Nursery: Tracing the Roots of Violence was published in 1997, it was lauded for providing scientific evidence that violence can originate in the womb and become entrenched in a child’s brain by preschool. The authors’ groundbreaking conclusions became even more relevant following the wave of school shootings across the nation including the tragedy at Columbine High School and the shocking subsequent shootings culminating most recently in the massacre at Sandy Hook Elementary School in Newtown, Connecticut. Following each of these media coverage and public debate turned yet again to the usual suspects concerning the causes of violence: widespread availability of guns and lack of mental health services for late-stage treatment. Discussion of the impact of trauma on human life—especially early in life during chemical and structural formation of the brain—is missing from the equation. Karr-Morse and Wiley continue to shift the conversation among parents and policy makers toward more fundamental preventative measures against violence.

    Helps parents meet the challenges of raising a family today. The Parent's Handbook shows parents how they can become more knowledgeable, confident and successful in relating to their children. Discusses misbehavior, communication, encouragement, natural and logical consequences, family meetings, drug and alcohol abuse prevention. Chapter topics include: Understanding Yourself and Your Child; Understanding Beliefs and Feelings; Encouraging Your Child and Yourself; Listening and Talking to Your Child; Helping Children Cooperate; Discipline That Makes Sense; Choosing Your Approach.

    Author Biography: Dr. Kevin Leman is an internationally known psychologist, humorist, and bestselling author of The Birth Order Book and Making Children Mind without Losing Yours. He is former consulting psychologist for Good Morning America and a frequent guest on The View, The Early Show, and Focus on the Family. He and his wife, Sande, live in Tucson, Arizona. They have five children and two grandchildren.

    It’s a book of unforgettable moments: when Scott and Caroline get their first thumb-size pictures of their daughters, when the small girls are placed in their arms, and all the laughs and tumbles along the road as they become a real family.Woven into the tale of Scott, Caroline, and the two little girls who changed their lives are the stories of other adoptive families. Some are famous and some are not, but each family’s saga captures facets of the miracle of adoption. Baby, We Were Meant for Each Other is a love story that doesn’t gloss over the rough spots. There are anxieties and tears along with hugs and smiles and the unparalleled joy of this blessed and special way of making a family. Here is a book that families who have adopted—or are considering adoption—will want to read for inspiration. But everyone can enjoy this story because, as Scott Simon writes, adoption can also help us understand what really makes families, and how and why we fall in love.

    Everything that modern parents need to know about caring for babies in the first 6 months, including: step by step guidelines for getting babies on a routine hour by hour schedule at a glance; feeding instructions for breast, bottle, or both; what symptoms warrant a trip to the emergency room; how to get your baby to sleep all night so you can too; plus much more.