Mostly from the USA and UK, they bring into sharp focus the extent of the abuse of our critical life-saving services.With cartoons to depict calls and hyperlinks to take the reader to the original audio (some of them released in the public domain by the police and ambulance services in order to show the world how badly a minority of individuals will misuse valuable resources), this book promises to amuse and shock every right-minded person who understands what these services are here for.The author and illustrator are professional front line paramedics, so they know a thing or two about the subject; and from calls to the police for directions to 999 rants about the lack of buses, they have experienced their fair share of such stupidity.You won't believe some of the calls that have been made in the name of personal crisis. You simply won't believe what some people think is an emergency!

    In order to ensure a high level of knowledge and training, the International Requirements Engineering Board (IREB) worked out the training concept “Certified Professional for Requirements Engineering”, which defines a requirements engineer’s practical skills on different training levels. The book covers the different subjects of the curriculum for the “Certified Professional for Requirements Engineering” (CPRE) defined by the International Requirements Engineering Board (IREB). It supports its readers in preparing for the test to achieve the “Foundation Level” of the CPRE.

    These are intelligent, well-meaning answers but they are also completely wrong. More valuable than money, human resources, and intellectual property, Passion Capital is what separates leaders from followers, and innovators from imitators. It is the foundation upon which all other forms of capital are built. Passion is an emotion, but Passion Capital is tangible. It is the energy, intensity, and sustainability leaders use to build lasting value and competitive advantage. Organizations that possess Passion Capital – Apple, Johnson & Johnson, Four Seasons Hotels, the Montreal Canadiens, among others – lead their sectors, while those that rely on established forms of capital may get stuck in neutral and fail to achieve their full potential.Passion Capital presents seven principles for growing and investing in this new asset class and includes over fifty insightful stories drawn from business, not-for-profit, the arts sector, and politics.  In this groundbreaking book, veteran business leader Paul Alofs ushers in a whole new way of thinking about the very definition of success and reveals how to acquire the world’s most valuable asset and apply it to your career, company, or cause.

    While Lean methodologies were developed in manufacturing environments, many Lean principles can be applied to any kind of business or activity; from software development to accounting systems to household chores.This short book introduces the core concepts of kanban and offers a step by step guide to getting started with kanban.

    But in the hospital she sees a frightened, lonely old man and realises with a shock that he seems to regret his earlier actions.During her vigil, she is joined by Charlie, her beloved little brother, then the ma and some of her other siblings. All of them have suffered greatly and it is clear that no one connected to Jackser has escaped unscathed.But as she sits with him during his dying days, other memories of Jackser come back to Martha - fleeting moments of concern and kindness, and a sense of closeness as he recalled his own tormented past in one of Ireland's industrial schools. It is a vicious cycle of cruelty and loss that has played out, from which only her own tenacity and wit has provided an escape.Poignant, ribald, poetic and defiant, with its resolution of many unanswered questions about her life this is Martha at her best.

    Offers easy-to-follow instructions, techniques, and hands-on tools that team leaders, consultants, supervisors, and managers have used to learn the basics of facilitation.

    This bestselling Sybex study guide covers 100% of all exam objectives. You'll prepare for the exam smarter and faster with Sybex thanks to expert content, real-world examples, advice on passing each section of the exam, access to the Sybex online interactive learning environment, and much more. Reinforce what you've learned with key topic exam essentials and chapter review questions. Along with the book, you also get access to Sybex's superior online interactive learning environment that includes: Four unique 250 question practice exams to help you identify where you need to study more. Get more than 90 percent of the answers correct, and you're ready to take the certification exam. More than 650 Electronic Flashcards to reinforce your learning and give you last-minute test prep before the exam A searchable glossary in PDF to give you instant access to the key terms you need to know for the exam Coverage of all of the exam topics in the book means you'll be ready for: Security and Risk Management Asset Security Security Engineering Communication and Network Security Identity and Access Management Security Assessment and Testing Security Operations Software Development Security

    A special emphasis on the needs of new and struggling teachers includes practical actions for earning student respect and teaching them behavior management skills. The author also introduces a real-time coaching model and explains how to establish a schoolwide Assertive Discipline(r) program.

      Switch by Chip Heath and Dan Heath| Key Takeaways, Analysis & Review Switch: How to Change Things When Change is Hard (2010) is about how to bring about change in an organization. Its main focus is changing behavior by appealing to the rational and emotional sides of people’s psyches. To generate change, authors Chip and Dan Heath maintain, a leader must connect with both sides, the rational and the emotional. This is because sometimes, one side can work against the other and sabotage successful change. The rational side tends to analyze possibilities for change so much that it becomes unable to act—so change never occurs. The emotional side is ready, or even eager, to act on change, but it can act compulsively and without focus. This means that changes based solely on emotion are likely to fail. To bring about real change, a leader must stimulate the emotional side of a group’s psyche to get the process of change underway, then harness its rational side to give this change a concerted direction…  This companion to Switch includes: Overview of the book Important People Key Takeaways Analysis of Key Takeaways and much more!

    Pao sued a powerhouse Silicon Valley venture capital firm, calling out workplace discrimination and retaliation against women and other underrepresented groups. Her suit rocked the tech world--and exposed its toxic culture and its homogeneity. Her message overcame negative PR attacks that took aim at her professional conduct and her personal life, and she won widespread public support--Time hailed her as "the face of change." Though Pao lost her suit, she revolutionized the conversation at tech offices, in the media, and around the world. In Reset, she tells her full story for the first time.The daughter of immigrants, Pao was taught that through hard work she could achieve her dreams. She earned multiple Ivy League degrees, worked at top startups, and in 2005 was recruited by Kleiner Perkins, arguably the world's leading venture capital firm at the time. In many ways, she did everything right, and yet she and other women and people of color were excluded from success--cut out of decisive meetings and email discussions, uninvited to CEO dinners and lavish networking trips, and had their work undercut or appropriated by male executives. It was time for a system reset.After Kleiner, Pao became CEO of reddit, where she took forceful action to change the status quo for the company and its product. She banned revenge porn and unauthorized nude photos--an action other large media sites later followed--and shut down parts of reddit over online harassment. She and seven other women tech leaders formed Project Include, an award-winning nonprofit for accelerating diversity and inclusion in tech. In her book, Pao shines a light on troubling issues that plague today's workplace and lays out practical, inspiring, and achievable goals for a better future.Ellen K. Pao's Reset is a rallying cry--the story of a whistleblower who aims to empower everyone struggling to be heard, in Silicon Valley and beyond.

    In fact, amazement is a habit that anyone can master--and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including: Showing up ready to amazing Being proactive Craving feedback Taking responsibility Embracing authenticity Focusing on excellence Turning misery into magic Once you master these habits, you'll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.

    This award-winning collection moves from the dark and technically astonishing title essay—on growing up within the confines of a huge Army arsenal in Ohio—to reflections on mountain hikes, limestone quarries, and fathers teaching their sons.

    The only proviso is that each new destination must be to a different country. From Here to Anywhere takes him on a madcap adventure through 16 European nations in just sixteen days. Along the way, he visits a place called Moss in Norway and sees the 'most depressing street in Europe' in Belgium. He wanders through a Syrian refugee camp in Belgrade, crosses a UN-protected border in Cyprus, smashes a bottle of beer in a Hungarian church and drinks some Guinness in Dublin, all the while battling airport queues, cheap coffee and his fellow passengers. Jason Smart is the published author of nine other travel books: The Red Quest Flashpacking through Africa The Balkan Odyssey Temples, Tuk-tuks and Fried Fish Lips Panama City to Rio de Janeiro Bite Size Travel in North America Crowds, Chaos, ColourRapid Fire Europe Meeting the Middle East

    How did she get here?Truthfully, it could be for any one of the below reasons, if not all combined:• Stepmum dying/Stepdad leaving – family falling apart, subsequent psychotic break; both parents now on third marriage• Breaking up with J after 12 years – breaking up a whole life, a whole fucking universe – for reasons that may have been… misguided?• New boyfriend moving in immediately, me insisting ‘it’s not a rebound!’ even after everyone has stopped listening, being cited in his messy divorce, him being sectioned, then breaking up with me• Going into therapy after dating a potentially violent, certainly threatening, narcissist (the most pertinent point of which should be noted: I did not break up with him – he ghosted me)How to address this situation? Take a trip to India with your octogenarian nan and two great aunts of course. The perfect, if somewhat unusual, distraction from Eleanor’s ongoing crisis.But the trip offers so much more than Eleanor could ever have hoped for.Through the vivid and worldly older women in her life, she learns what it means to be staunch in the face of true adversity.

    Finally allowing herself to be vulnerable enough to open up to others, she learned that it’s worth risking possible rejection for a chance at genuine relationships.Ultimately, it was Amy’s faith, as well as the support and encouragement of her community of loving family and good friends, that saw her through the dark times and allowed her to realize her greatest dreams and beyond. Amy’s memoir is an inspiring and at times heart-wrenching account of resilience and the strength of the human spirit to overcome seemingly insurmountable obstacles.