Lee Cockerell knows that success in business – any business - depends upon winning and keeping customers.In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example:Rule #1: Customer Service Is Not a DepartmentRule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?"Rule #19: Be a Copycat Rule #25. Treat Every Customer like a RegularRule #39: Don’t Try Too HardAs simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up.  And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customersChock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.

    He had a dream to work in a job that inspired him. He didn’t find that job, so he created it. In 2004, The Physio Co (TPC) was born with one team member: Tristan White. In the thirteen years since, TPC has become a remarkable healthcare success story based upon fast growth and a thriving, systemized company culture. Tristan’s obsession with creating an inspiring place to work for himself and others has resulted in more than a decade of learning, testing and refining. If you’ve ever wondered how to build and sustain a thriving company culture, the Culture Is Everything system developed by Tristan White and The Physio Co team is your answer. The Physio Co story and Culture Is Everything system explained in this book will give you the confidence and knowledge to create a strong culture in your very own business or team.

    Your First 100 will show you how you can tap into the exact loyalty recipe as an online business and brand selling digital products.  Here’s what’s packed in this how-to guide:  How to be TOP OF MIND every single time your ideal customer is ready to buy The 4C formula to writing emails that hook  That ONE thing you need to get from your ideal customer (without this, the ASK gets so much harder) A DEAD SIMPLE way to structure your offers so that your customers keep coming back for more How the 5P Touch Framework will help you burn a single brand footprint into all interactions your audience has with your business (and why you need ALL 5!)  How you can QUICKLY turn your ideal customer into a buyer and then a loyal, raving fan In Your First 100, you will be introduced to a system of ideas and questions to think about, ask yourself, and apply to your digital product–based business in 5 core areas so that you can turn first time visitors into repeat customers and loyal, raving fans.Imagine for a minute how your business would change if you never had to worry about where the next sale of your digital product is going to come from…Your offers (paid and free) become seductive magnets of YES! that your audience can’t resist.Your audience is sold on whatever you put on sale because it’s from YOU and they want it.Every core area in your business is intentional and works toward creating a brand experience that attracts your tribe—your repeat customers and loyal, raving fans. That’s the power of the process and promise behind Your First 100. Intrigued yet?Then scroll to the top and click or tap “Buy Now.”

    It guides entrepreneurs through every step in an entrepreneurial venture from the legalities of raising initial capital to knowing when to change tactics.Andrew Romans is the co-founder and general partner of Rubicon Venture Capital, a venture capital fund that invests in privately held technology companies and enables its investors to co-invest along side the fund on a deal-by-deal basis via innovative sidecar funds right up to IPO or M&A exit.

    By introducing a thick layer of cushioning and an elevated heel between the foot and the ground, modern running shoes alter natural running form. But modern running shoes alter form in ways that lead to injury. Therefore, getting back to a more natural running gait by running in little-to-no shoe will lead to improved form, which should lower injury rates.A key reason to run barefoot or in minimalist shoes is to allow your feet to work more naturally, free from the confines and controls of overly engineered running shoes. Unfortunately, too many runners, eager to run more naturally, have gone too far, too fast, from one extreme to the other. The realities of modern life have weakened our feet, ankles, and lower legs, and our bodies have adapted to the shoes we have worn for most of our lives; if we suddenly start running in little-to-no shoe, our bodies are not prepared for the new stresses.Runner's World Essential Guides: Barefoot Running and Minimalism provides historical context, thoughts, advice, and tips on making a healthy transition. The foremost authorities on running on the planet show you how to ease into a transition from conventional running shoes to barefoot running or minimalist shoes, starting with some simple at-home tests to see if your feet already have the strength they need to handle little-to-no shoe. You’ll learn a step-by-step process for safely moving away from doing all your running in big, bulky shoes, including guidelines on how to introduce barefoot running into your regimen.Whether you want to learn more about the barefoot craze that’s swept the nation or you want to introduce barefoot running into your training plan, this indispensable guide contains everything you need to get started!

    Essentially, you are estimating a probability, but then updating that estimate based on other things that you know. This book is designed to give you an intuitive understanding of how to use Bayes Theorem. It starts with the definition of what Bayes Theorem is, but the focus of the book is on providing examples that you can follow and duplicate. Most of the examples are calculated in Excel, which is useful for updating probability if you have dozens or hundreds of data points to roll in.

    The Answer The good news is you have more opportunity today to earn income in your spare time than ever before. And you don’t need a killer new business idea or millions of dollars in startup capital to do it.The good news is there isn't a shortage of customers. They're out there!This book will share specifics on how to increase your earning power–on your own time, on your own terms, and without getting another job. We’ll look at real-life examples of people just like you making it happen.I’m going to arm you with dozens of income-generating ideas that don’t require a ton of time or money to get started. And spoiler alert: there are no get-rich-quick schemes inside. Instead, you’ll learn proven strategies for tapping into the growing peer-to-peer economy to supplement your income, diversify your revenue sources, and reduce your reliance on your day job for your livelihood. Go Where the Cash Is Already Flowing Buy Buttons focuses on marketplaces that already exist, where you can put your expertise, time, and assets up for sale or rent. There are hundreds of platforms that you can add your “buy buttons” to.You don’t have to build a customer base from scratch, design a website, or even worry about payment processing. Each platform already has an eager audience of buyers looking for what you have to sell.Not sure what to sell? In the 300+ platforms featured inside, you're bound to find an idea or two that's a fit.These platforms are the “gateway drugs” of entrepreneurship. They’re easy to get started on, to get the high from your first sale, and to keep coming back for more. Does It Really Work? I’ve used the same "buy buttons" marketplace strategy over and over again for the last 15 years as an entrepreneur. Even more exciting, thousands of SideHustleNation.com readers and Side Hustle Show listeners just like you are already seeing results by implementing the strategies in this book.The common thread is they set up their businesses on pre-existing platforms that made it easy for buyers to find them and spend money with them. This book will show you exactly where and how to set up your “buy buttons” to generate hundreds or thousands of dollars a month in side income.

    Imagine the serenity you will find when you understand it. Imagine what your renewed life will be like...To achieve this, do you want a book that will easily explain ALL Buddhist concepts?Then you want the Buddhism Ultimate Collection from 'Everlasting Flames Publishing'.DESIGNED WITH YOU IN MINDThink Buddhism is difficult? There is no need to feel that. This collection is designed to make Buddhism simple, easy-to-follow and enjoyable, so you can apply it to your life quickly.These works are from acclaimed Buddhist Zen Masters and Experts, guaranteed to provide the rejuvenating knowledge you want.'THE BEST BUDDHISM BOOK YOU CAN GET...'In this 'must-have' collection, in an easy to navigate Kindle eBook, you get the following works:*ZEN FOR AMERICANS – SERMONS OF A BUDDHIST ABBOTHistoric series of electrifying lectures, explaining Buddhism.From SOYEN SHAKUBuddhist Abbot, Zen Master and Elder Master.First Zen Master to teach in the USA.CHAPTERS INCLUDE:What is Buddhism?Buddhist FaithGod-Conception of Buddhism*BUDDHIST CATECHISM - QUESTIONS AND ANSWERS In use around the world to teach Buddhism, this has simple Questions and Answers concerning Buddha and all Buddhism Concepts, showing their use in modern society. Certified by Buddhist High Priests.Written by HENRY S. OLCOTTAmerican Military Officer, Journalist, Lawyer. Known as the man who created a renaissance in the study of Buddhism. Honored in Sri Lanka for his efforts as major Buddhism revivalist.CHAPTERS INCLUDE:Understanding DharmaBuddhism and ScienceFundamental Beliefs*WAY TO NIRVANASeries of 6 in-depth lectures given on Buddhism.From PROFESSOR DE LA VALLE-POUSSIN Ph. DExpert in Sanskrit, Pali, Avestan and Oriental languages. Holder of several Doctorates, one achieved at the age of 19.CHAPTERS INCLUDE:The Buddhist SoulNirvana - No SufferingPath to Nirvana*LIFE OF BUDDHAThe original epic poem about the Buddha.Written by Asvaghosha Bodhisattva, the legendary Indian poet.Translated from Chinese into English by the famous Samuel Beal.*BUDDHA, THE PLAYA play and story to help make Buddhism easy to understand.Written by PROFESSOR PAUL CARUS, Ph.D. Expert in Comparative Religion. Professor of Philosophy. First managing editor of the Open Court Publishing Company.YOUR FREE BONUSES: *THE DHAMMAPADA (WITH INTRODUCTION)Most respected of Buddhist texts, written by the Buddha himself.Sometimes called ‘The Path to Eternal Truth’ or ‘The Path to Righteousness’.Translated by respected F. MAX MULLERGerman Philologist and OrientalistFounder of the discipline of Comparative Religion.*SUTRA OF THE 42 CHAPTERS (WITH COMMENTARY)The earliest Buddhist sutras (rules/formulas). Highly regarded as "the First Sutra" or first formula of Buddhism. YOUR EXCLUSIVE, ENVIABLE COLLECTIONImagine the knowledge and understanding you will get from these works. Imagine the calm inner life you will discover.DON'T MISS OUTAs you read this, you understand why you have to have this astonishing collection because it will help discover the calm serenity you deserve. Don’t miss out on the amazing words others are finding out about.And available on the Kindle, this big collection is yours for next to nothing.GET THIS BUDDHISM ULTIMATE COLLECTION RIGHT NOW and start living the world of Buddhism.'Everlasting Flames Publishing' is devoted to keeping the classics burning bright. Also available in the Kindle Store:*William Shakespeare Ultimate Collection: 213 Plays Poems and Sonnets*Ultimate Mythology Collection:50+ Books - Iliad, Odyssey, Oedipus and More ALL in One

    Today he controls 80% of the voting shares of both Viacom and CBS, meaning that on a whim he could replace the entire boards of two public companies with a combined value of $40 billion. He spent decades performing meticulous estate planning so that his control would extend beyond the grave (which he loved telling reporters he would never lie in), constructing trusts designed to make it impossible for his heirs to sell his companies after he died. “Unless they start doing terribly,” he told the Wall Street Journal in 2012, “which they will not.”As readers will discover in The King of Content, Redstone’s confidence at the time was not misplaced. His life up to that point had been a story of exceeding expectations, climbing from the son of a linoleum peddler in the Jewish immigrant tenements of Boston’s West End to Harvard Law School, from the president of his father’s regional drive-in movie chain to the owner of Viacom, from a cerebral lawyer who shopped at Filene’s Basement to the owner of a coveted Hollywood studio, and ultimately, after the Viacom-CBS merger, to the controlling shareholder of the largest merged media entity in U.S. history. The credo that he coined and repeated for decades—“content is king”—turned out to be more true in the digital world than he could have ever guessed.Through exclusive interview and hundreds of pages of legal documents, Keach Hagey reveals the story behind the rise and fall of this remarkable figure, and the details of the family members fighting for control of his vast empire. At the heart of all the dueling lawsuits running through the Redstone family is Sumner Redstone’s tumultuous love life —particularly the fallout from his 2002 divorce from Phyllis, his wife of 52 years. More recently, Redstone’s life has become a tabloid soap opera thanks a lawsuit brought by one of his ex-girlfriends, Manuela Herzer. If the judge finds him incompetent, it will greatly increase the pressure on his trustees to begin the process of placing his controlling stakes in the hands of a seven-person trust who are expected to duke it out over what will become of the companies.Yet the appetite for Redstone’s assets is not what it would have been just a few years ago. While CBS—bolstered by its sports rights and the programming prowess of its former actor CEO, Les Moonves—has experienced modest declines in the age of cord-cutting, Viacom’s fall has been dizzying. Ratings at its biggest cable networks, which include MTV, Comedy Central, Nickelodeon, BET, and Vstrong, have been falling double-digit percentages for years. A few small cable companies, annoyed at Viacom’s demands for price hikes for their entire package of dozens of channels when ratings were so weak, dropped them altogether last year—a move widely viewed as a canary in the industry coal mine.There’s a corporate whodunnit here, as well as a series of mysteries that has captivated both the business and tabloid press. The answers lie in family feuds, corporate battles and alliances that go back decades, and will be laid bare in this ambitious book.

    The most trusted sources in the auto industry have called its Model S the most advanced, safest and best-performing car ever built - and it doesn’t use a drop of gasoline. Tesla has changed the way the public perceives electric vehicles, and inspired the major automakers to revive their own dormant efforts to sell EVs. However, even amidst the avalanche of media coverage that followed the triumph of the Model S, few have grasped the true significance of what is happening. Tesla has redefined the automobile, sparked a new wave of innovation comparable to the internet and mobile computing revolutions, and unleashed forces that will transform not just the auto industry, but every aspect of society. The Tesla story is one part of an ongoing tide of change driven by the use of information technology to eliminate “friction” such as geographic distance, middlemen and outdated regulations. Tesla is simply applying the new order to the auto industry, but the automobile is such a pervasive influence in our lives that redefining how it is designed, built, driven and sold will have sweeping effects in unexpected areas. Just as Tesla built the Model S as an electric vehicle “from the ground up,” it has taken an outsider’s approach to the way it markets its cars. Its direct sales model has drawn legal challenges from entrenched auto dealers, who fear that their outdated business model will be destroyed. Its systems approach to the software and electronics in its cars has highlighted how far behind the technological times the major automakers are. It’s easy to see why readers find Tesla irresistible. CEO Elon Musk is a superstar entrepreneur, a “nauseatingly pro-US” immigrant and the leader of two other cutting-edge companies. Tesla dares to challenge the establishment behemoths and, so far at least, has handily beaten them at their own game. In this history of the 21st century’s most exciting startup, Charles Morris begins with a brief history of EVs and a biography of Tesla’s driving force, Elon Musk. He then details the history of the company, told in the words of the Silicon Valley entrepreneurs who made it happen. There are many fascinating stories here: Martin Eberhard’s realization that there were many like himself, who loved fast cars but wanted to help the environment and bring about the post-oil age; the freewheeling first days, reminiscent of the early internet era; the incredible ingenuity of the team who built the Roadster; Tesla’s near-death experience and miraculous resurrection; the spiteful split between the company’s larger-than-life leaders; the gloves-off battles with hostile media such as Top Gear and the New York Times; and the media’s ironic about-face when the magnificent Model S won the industry’s highest honors, and naysayers became cheerleaders overnight. And the story is just beginning: Tesla has breathtakingly ambitious plans for the future.This book was updated May 1, 2015 to include the latest on the Gigafactory and the D package.

    The market is flush with capital, and the internet and emerging technologies have lowered costs and nearly levelled the playing field. The Indian digital ecosystem is ready to explode. The romance of the start-up story fills media column inches.But, for every new venture that made it, there are numerous others that didn’t. The untold story of the successes is that every one of them almost didn’t make it. Each one had a near-death experience, almost shut down, almost sold itself too short—in short, almost ‘blew it’. How I Almost Blew It talks to some of India’s biggest entrepreneurs—Sanjeev Bikhchandani (Info Edge and Naukri.com), Deep Kalra (MakeMyTrip), Deepinder Goyal (Zomato), Ashish Hemrajani (BookMyShow), Sahil Barua (Delhivery) and Girish Mathrubootham (Freshworks) and others—to tell stories that shock, reveal and inspire. Quick-thinking, astute decision-making and—occasionally—sheer dumb luck is what stood between them and the abyss. These heart-stopping stories of near-fiascos are industry wisdom, yes, but also critical life lessons. In the book, Sidharth Rao narrates the tales of the start-up industry titans. The industry leaders covered in the book include: SANJEEV BIKHCHANDANI (Info Edge India - Naukri.com) KUNAL SHAH (FreeCharge) MURUGAVEL JANAKIRAMAN (Bharat Matrimony) AJIT BALAKRISHNAN (Rediff.com) ANUPAM MITTAL (People Group) ASHISH HEMRAJANI (BookMyShow) BRIJESH AGARWAL (IndiaMART) JITENDRA GUPTA (Citrus Pay) DEEPINDER GOYAL (Zomato) DEEP KALRA (MakeMyTrip) PRADEEP KAR (Microland) SATYAN GAJWANI (Times Internet) RAJESH JAIN (IndiaWorld) SAHIL BARUA (Delhivery) ALOK MITTAL (JobsAhead.com) R. RAMARAJ (Sify) GIRISH MATHRUBOOTHAM (Freshworks)

    A look at the origins, leaders, growth, and products of Google, the Internet company that was founded in 1998 and today provides the worlds most frequently used online search engine

     But I could be your ambassador, and I will present you in my book - 10 of the world greatest living visionaries of our time, people who have truly changed the way we live and think, the way we work and play, the way we now see the world itself. Some might even be controversial and present us with some bad examples. The book includes a collection of 10 books. Each book has 50 Life and Business lessons from a very famous and successful person. One thing I’ve learned over the years of being an entrepreneur is that if you don't have passion for the business you are doing, then the probability of not making it is very high. I'm here to fuel that passion by giving you some great ideas you can depend on. The goal is to get the reader motivated and inspired to take action and succeed in life. I was really inspired to start working for myself and be my own boss when I read Richard Branson’s biography, and the one on Steve Jobs really made me want to be the best at what I do, but reading these long books more than 500 pages each, is really time consuming, so I put the most important information about each person into a short and digestible form so that you can get the most value from the book in the shortest period of time. In summary, you will learn the most important things about each person; they will get you motivated, and they will save your time!

    Through "Enterprise Facilitation," depressed communities can build lasting hope and prosperity by first helping individuals recognize their talents and their business passion, and then provide the skills necessary to transform their dreams into meaningful and rewarding work.

     What if you could start your day out with an excited shout instead of a frustrated sigh? Unfortunately, selling handmade goods online is no longer as simple as throwing together a product listing and waiting for sales to roll in. There are now millions of people with handmade products and they are all eager to build a sustainable income. The Handmade Entrepreneur uses precise methods based on proven marketing techniques to set you above the competition. It teaches you how to create a genuine business you can count on rather than a bundle of shop pages and social media accounts built on a foundation of guesswork. What You Can Expect to Learn from This Book: • How to take DIY pictures that get clicks and sales • How to set up a shop that turns visitors into buyers in under two seconds • How to price your items • How to write titles and descriptions • How to brand your business with DIY techniques • How to rank your pages • How to find targeted audiences • How to build up your list of followers • Where to promote your listings • How to sell without selling • How to form relationships with people who can send you extra sales • How to start a "buzz" about your products • Which tools to incorporate into your business The goal of this book is to free you from having to rely on any third-party website for your sales. Yes, you can take advantage of platforms like Etsy, and you should, but websites come and go, and if all your sales come only from that website, you run into trouble every time there are algorithm changes, a saturation of sellers, or cheaper products to compete with. You are trying to generate sales, which means that you are trying to run a business, which in-turn means that you need a real business plan. Brick and motor stores don't just buy a bunch of goods, throw them in a building, and hope people will come. They plan, study their target market, pick a perfect store location, and prepare to market themselves. Just because you sell online does not mean that you can skip all of these steps. You have billions of products to compete with online and a crowd of shoppers who have an overwhelming number of options before them. You must prepare your storefront, get your products ready, know your audience, and then know how to market to them. Optimizing Your Shop for Sales Dani starts out showing you how to prepare your products with photos that attract clicks and sales. It doesn't just tell you how to do it, though. It SHOWS you. Thanks to the help of many carefully selected Etsy sellers, there are many example photos for each point. In addition to this, the author only shows you DIY photos to prove that you can do it all on your own. Next, Dani discusses how to optimize your shop. She goes through every aspect such as banners, profiles, descriptions, tags, and titles. You will learn how to optimize your pages so that people stay there instead of leaving instantly. This can be done by creating an inviting environment with images and content that buyers can skim through in under two seconds. If buyers can determine that your page is worth staying on in less than two seconds, you have won the battle. Finding Targeted Audiences and Marketing The issue with selling online is finding people who would be interested in your products.