It gives practical advice on how to:- Get a sale when your service is not the cheapest- Turn your customer into an ambassador- Build a positive attitude- Beat the competition- Close a saleThis is a valuable book, recognized as an effective and powerful sales-improvement guide.

    It can increase your reach and future proof your business. But how do you scale ? And how does it differ from flipping for a quick profit or slower organic growth? Les McKeown advises industry leaders on how to achieve scalable, sustainable growth. In Do Scale, he draws from his decades of experience to provide a clear understanding of what's involved, and the strategies needed to take your business (or not-for-profit) to the next level. You'll find out: What it means to scale and if now is the right time; Why founders need to get out of their own way ; How to develop winning teams; Your secret weapon for decision making. With practical advice and clear guidance, Do Scale is an essential manual for anyone looking to grow a successful and sustainable organisation and turn it into something truly remarkable.

    Written for Americans, but equally amusing to anyone visiting the shores of the Great Southern Land, this book examines the relationship between Australia and the U.S., including how Australians view their American cousins. The author has plenty of experience of working and dealing with Americans. He is married to an American nurse and has lived his life within the massive cultural influence that America has shared with Australia since the Second World War. The author’s stories are brimming with empathy and jokes for his American audience. The book is written from the opinion of an Aussie Bloke and the easy-to-digest chapters are just long enough to leave the reader smiling and well informed.Topics include Blokes and Sheilas, Bloody Foster’s, Dangerous Creatures, Talking to Dogs, The GAFA, Speaking Strail-yun and Working for the Queen. Confused? You won’t be after reading this book!

     Built on top of the old city cemetery, Denver Botanic Gardens sits upon thousands of unrecovered human remains. Small wonder, then, that visitors and staff alike have reported all manner of ghostly activity, ranging from disembodied voices, cold spots, and phantom footsteps, to shadow figures and full-bodied apparitions. Are the spirits of the restless dead making their presence known to the living? Join paranormal investigator Richard Estep, of TV's 'Haunted Case Files,' 'Haunted Hospitals,' and 'Paranormal 911,' as he and a small team of dedicated researchers are locked down inside Denver Botanic Gardens in an attempt to uncover the truth for themselves.

    In Corners: Voices on Change, writers find a way through changes. Their literary essays offer honesty, comfort and humor. Tracing their stories helps us to process our own changing lives. Be inspired by thoughtful lives as the writers— - Deal with grief and loss- Reject antiquated patterns of prejudice and selfishness- Get fired- Engage in War- Experience disappointment in God- Find their voice- Say “no”- Navigate the ubiquitous anxiety of loving a recovering addict- Save themselves from disappearing into marriage or parenthood- Discover lynchpins in family and culture- Choose a new religion and choose to love within the backlash- Learn to love a Trump-voting spouse when it seems a betrayal- Recreate a great life when the body, brain, or life circumstance won’t return to the old normal- Accept responsibilities, truths, and realities- Celebrate differencesThese voices don’t prescribe a singular path to self-actualization. That would be a lie. We all face corners. We have to turn. We must make accommodations, or we get stuck clinging to beliefs and ways of life that can no longer sustain us. The beauty in these very human stories is laden with honesty, triumph, humor, resignation, comfort and insight. The cumulative effect of these personal stories is even greater than the sum of the parts. Readers experience the gallant pursuit of managing responses to change. Writers celebrate and lament the past, but don’t cling to it. They find a new normal. They strive. They accept.

    

    They did not talk about their mom's extended absences or why their dad put Scotch tape on the backdoor frame. To cover up the chaos, they kept their clothes neat and got good grades. But when they were teenagers, an arson fire destroyed their home and killed their parents. Rumors were thick that summer that smart, angry, fourteen-year-old Lisa set the blaze. Then, adult powers they did not understand squelched the investigation. As teenagers accustomed to keeping silent, they packed up and moved on.Forty years later, Leigh, the oldest, decided it was time to find out who killed their parents. She obtained copies of the police and fire investigations and began unwrapping the past. This memoir is the story of that investigation as Leigh tried to piece together the truth, but found more lies instead. With the help of her sisters, Leigh was able to reconstruct much of what happened to them in the beach towns around Atlantic City in the early 1970s. After the fire, one sister turned to heroin and another to alcohol; Leigh became Miss Atlantic City. Then, one by one, they each moved to California and shut the door on their past, even though they privately wondered whether one of them killed Frank and Nancy Overton. It's funny. They never wondered whether one of their parents was trying to kill them.

    After winning the highest award in his field, Vincent was offered a 3 percent raise. He knew at that moment he needed a monumental change. One month away from their baby being born, Vincent and Elizabeth started a side photography business out of desperation. In less than four years, they grew their business to pay off all of their debt, including their home, and left their jobs for a life of freedom. With the world moving rapidly towards a freelance model, Freelance to Freedom is not only timely and necessary, but it’s also entertaining, engaging and paints a picture for anyone looking for a life of freedom with money, time and location.

    Imagine stepping from a bush plane on to a frozen lake where the temperature is 60 degrees below zero. Three miles away sits a cabin that will be your home for the next year. Now, imagine not finding it for six bitter cold days. This is where the unforgettable true story begins for two young men in search of adventure in the Canadian wilderness. Share their struggle for survival, hunt moose for winter meat and build a cabin at Paradise Creek. Discover the joy and hardships of living for one year in a wilderness log cabin. This is a coming of age story. The range of emotions stretch from the pain of frostbite to the awesome splendor of Northern Lights. From the darkness and loneliness of a subarctic winter to the bliss of watching a sunset on a home-made swing. Journey with these two young men on an adventure you will never forget.

    

    From canoe camping next to unnamed lakes, to kayaking in Alaska’s pristine waters, she describes her many encounters with the bears, moose and other animals that make this wilderness their home. With her partner David she helped to build a cabin on a remote piece of property, off the grid and accessible only by boat. Illustrated with the photos she took along the way, her story is sometimes comic, and sometimes tragic, but throughout its pages she speaks with the voice of one who loves nature and the wilderness.

    For the Mob (as they are also known), crime was big business. Feuds between Mafia families and their associates led to Lucky Luciano, the preeminent Mob boss, creating the Commission, which to this day rules over Mob activity and disputes. Throughout the 20th century, the ruthlessness of the Mafia has been in evidence: the list of Mob victims seems endless. Mafia Hits recalls the most important executions - the rival bosses, the stool pigeons and snitches, the good cops and the dirty cops, the vicious feuds and the hit-men who lived by the gun and died by it. All are here in this fascinating tale of the American underworld.