They don't make us feel happier or richer. Why are they not designed as well as the products we love to use such as an Apple iPod or a BMW? The 'developed' world has moved beyond the industrial mindset of products and the majority of 'products' that we encounter are actually parts of a larger service network. These services comprise people, technology, places, time and objects that form the entire service experience. In most cases some of the touchpoints are designed, but in many situations the service as a complete ecology just "happens" and is not consciously designed at all, which is why they don't feel like iPods or BMWs. One of the goals of service design is to redress this imbalance and to design services that have the same appeal and experience as the products we love, whether it is buying insurance, going on holiday, filling in a tax return, or having a heart transplant. Another important aspect of service design is its potential for design innovation and intervention in the big issues facing us, such as transport, sustainability, government, finance, communications and healthcare. Given that we live in a service and information age, a practical, thoughtful book about how to design better services is urgently needed.

    First implemented by financial advisors at Merrill Lynch--under the leadership of author Rob Knapp--it has grown increasingly popular within the financial services industry. The Supernova Advisor skillfully outlines this proven model and reveals how it can be used to create an exceptional experience for your clients, while significantly growing your business.

    CLEAN UP AND CLEAN OUTIf you feel stuck or overwhelmed with the clutter around you, there is hope! With her passion for goals, success stories, and her practical teaching, Terri Savelle Foy shows you how to organize your life.In Declutter Your Way to Success, you will discover the practical and spiritual effects of clutter and what to do about it, including:* The connection between organization and success* How clutter affects more than your home* How to overcome procrastination* The seven habits of excellenceExperience the peace and promotion that comes from a clutter-free home, mind, and life.

    is one of the most successful—and influential—companies of our time, the transformational innovator that made computers not just personal but beautiful everyday objects. Technology met design, and our culture was altered forever.And yet very little is known about life inside Apple. The company is pathologically secretive—even with its own designers—about how it comes up with its groundbreaking products: iMac, iPod, iPhone, iPad, and the next “insanely great” thing on the horizon. Here, for the first time, the men and women who worked for and alongside Steve Jobs share their remarkable, nearly forty-year-old story. How Apple survived nearly catastrophic failure early on. How Jobs and his team came to understand and execute design like no one else. And how their philosophy ultimately changed the world.This Fast Company/Byliner Original is unlike any other book about Apple. Author Max Chafkin led a team of “Fast Company” reporters that spent months interviewing more than fifty former Apple execs and insiders, many of whom had never spoken publicly about their work. The result is a compelling and deeply revealing oral history of how design evolved at the most creative enterprise of our time, the company that one entrepreneur says “taught the world taste.”In these interviews, former colleagues describe Jobs at his most brilliant and bombastic—hurling unsatisfactory products across the lab and insulting employees, yet also singling out and celebrating craftsmanship and original work. Without a doubt, Jobs is the single most important figure in the company’s history. But overlooked in Apple’s carefully cultivated mythology are the other ingenious men and women who’ve left an indelible mark on Apple, some of whom think they deserve much more of the credit. At Apple, the stakes were big, and so were the egos.“Design Crazy” takes us behind the mystique and reveals Apple to be a deeply misunderstood company. And the greatest business story of the past two decades is far from over. Two years after the death of Steve Jobs, with many of his former colleagues now at startups like Tesla, Evernote, and Nest Labs, some think the end of Apple’s dominance is only a matter of time. The company has risen to the challenge before, but still the question lingers: Can Apple be Apple without Jobs?ABOUT THE AUTHORMax Chafkin is a contributing writer with “Fast Company.” His work has also been published in “Inc.”, “Vanity Fair,” “The New York Times Magazine,” and “The Best Business Writing 2012.” He lives in Brooklyn.

    But one day she loses control and yells back. Terrified that she’ll be fired, she seeks out Isabel, the call center’s sage.      The advice she receives from her wise mentor changes her life:·         SODA (Stop. Observe. Decide. Act)—a sure-fire formula for remaining calm in any situation·         Unplugging—a centuries-old practice to reduce anxiety and promote creativity·         Aha!s—22 practical insights that become the framework for living a happy life      This modern-day fable shows us that the best way to reduce stress is to cultivate mindfulness. While we cannot control much of what happens, we can get better outcomes if we stop to see situations clearly and calmly.      This book serves as both a powerful resource for business professionals looking for practical, easy-to-use tools for dealing with difficult people and an inspirational tale for those who want better relationships and a happier life.

    Called a diastasis, this separation doesn't fully close up in 98 percent of new moms. The larger the diastasis, the weaker the muscles and the greater chance for mom to develop back problems down the road. Of perhaps greater concern for moms, new and veteran alike, the larger the diastasis, the bigger the belly that just won't seem to go away after baby's delivery!Lose Your Mummy Tummy introduces the Tupler Technique, a set of deceptively simple abdominal and breathing exercises that decrease the diastasis and result in a firmer, flatter, and stronger belly. Like Kegels-those all-important and privately-practiced pregnancy exercises-the Tupler Technique can be practiced almost anywhere and at anytime. Including illustrations for a 15 or a 30-minute at-home exercise routine, Lose Your Mummy Tummy ensures: A tighter, flatter stomach A smaller waistline A reduction or elimination of back pain The ability to safely lift your baby and heavy objects More energy Better posture The perfect preparation for your next pregnancy

    Bestselling author and parenting expert Cheri Fuller equips moms for the challenge of raising daughters to become healthy, confident young women in today's changing world.

    La La is a self-made entrepreneur with a successful fashion line, a cosmetics company, a reality show, and a budding acting career to her credit. From humble beginnings, she created a career that she loves through sheer determination and hard work, and now she shares her hard-won wisdom on how her readers can do the same.With her unparalleled drive and enterprising attitude, La La knows what it takes to follow a dream, define goals, and work relentlessly to achieve them. In The Power Playbook, she will share her tried-and-true advice for reaching new levels of success in whatever you set out to do.Perfect for those setting out for the first time or for more established professionals looking to reevaluate their goals, The Power Playbook has an inspiring message for women of all ages.Illustrated by personal stories of her own professional triumphs and challenges, La La reveals her secrets to finding success on your own terms and reminds us that big dreams require hard work, resilience, and an undying belief in yourself.

    It is the follow up to the UK best-seller, Anxiety: Panicking about Panic, where psychotherapist, Joshua Fletcher MSc, discusses ways to approach dealing with the symptoms of anxiety, such as panic attacks and constant worry. Fletcher draws upon his academic knowledge, as well as his personal experiences of living with and working with anxiety disorders, to facilitate the reader to build the foundations for their own recovery.

    The book soared to the top of bestseller lists internationally, igniting global conversations about women and ambition. Sandberg packed theatres, dominated opinion pages, appeared on every major television show and on the cover of Time magazine, and sparked ferocious debate about women and leadership. Ask most women whether they have the right to equality at work and the answer will be a resounding yes, but ask the same women whether they'd feel confident asking for a raise, a promotion, or equal pay, and some reticence creeps in. The statistics, although an improvement on previous decades, are certainly not in women's favour – of 197 heads of state, only twenty-two are women. Women hold just 20 percent of seats in parliaments globally, and in the world of big business, a meagre eighteen of the Fortune 500 CEOs are women. In Lean In, Sheryl Sandberg – Facebook COO and one of Fortune magazine's Most Powerful Women in Business – draws on her own experience of working in some of the world's most successful businesses and looks at what women can do to help themselves, and make the small changes in their life that can effect change on a more universal scale.

    This ride has legions of devoted fans and influenced tributes, spinoffs and an entire entertainment genre: the seasonal haunted house. Why is this?Boundless Realm is a wry tour of the creaky old house on the hill, brushing aside cobwebs, uncovering obscure corners, and prying up the floorboards in search of the answer. Not just an attraction history, this critical appreciation - written with a connoisseur's eye for detail - encompasses American history, popular culture and folklore, and a sharp understanding of design to make a case for The Haunted Mansion as the 20th century's definitive haunted house. Entertaining and opinionated, Boundless Realm will give you a new appreciation for Disney's ultimate cult attraction.

    Authors and money-management experts Lyle and Tracy Shamo say, "Like it or not, meeting basic needs has nothing to do with poverty and everything to do with how well we manage our money." In this practical guidebook, the authors will help you take control of your money, teaching you how to pay off your debt-including your mortgage and car loans- and stay out of debt. Advanced computer software (included on a CD-ROM that comes with the book) will help you assess your financial status, learn more about where your money is going and discover how to channel it to the right places.

    The book reveals the secrets, deals, schemes and dreams of these, the world's fiercest business competitors.

     Enemies often seem to get in the way of our plans, leaving us discouraged and disoriented.  But what if these obstacles are a part of God’s plans for us? Our enemies - whether our weaknesses, circumstances, deep-seated sins, other people, or any other challenge—can become our stepping stool to new breakthroughs in life, if we leverage the opportunity.  Just as David’s encounter with Goliath transformed him from a delivery boy to a national hero, our enemies can be a blessing in disguise - if only we recognize and face them head-on. Human nature tells us to flee our enemies, but Ron Carpenter will challenge you to embrace them. In The Necessity of an Enemy, Ron shares engaging insights like:    • God intended for every enemy to be your footstool for promotion.    • If you want to be number one, you can’t just beat number nine.    • The depth of your battle gives you insight into the greatness of the potential God put in you, and enemies are your key to unlocking that potential.    • All battles are fought over your future, not over your past or present circumstances. Are you ready to reach your next goal in life? Do you want biblically-based wisdom to help defeat every enemy and move with confidence to your destiny?  The Necessity of an Enemy will give you the tools to change your perspective – and find meaning and purpose in all of life’s trials.

    They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers’ experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn’t need to be complicated or cost a fortune.