Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

    Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want

    In this first book of the Sales Blueprints series, Jacco Van Der Kooij and Fernando Pizarro break down the science of sales into its basic elements. Unlike any book before it, The SaaS Sales Method exposes the math the underpins each stage in revenue production, from marketing, to sales, to customer success, and infers how revenue leaders should structure their processes, organizations, and training in each. By linking all three functions, The SaaS Sales Method provides a framework for the modern revenue leader to understand and improve their entire system, shifting from what the authors call a superstar culture to a science culture in the process. While subsequent books in the series go into depth on the specifics of each revenue function and the skills needed to succeed in each, The SaaS Sales Method is the glue that holds the entire approach together.

    trace the Black Hand's coalescence into an organisation whose insidious influence reached across the Atlantic and into a presidential administration. And they go behind the headlines to reveal with chilling clarity the true extent of the Mafia's influence today.

    Written by bestselling author Peter Pande, What Is Six Sigma? is a concise summary of the core themes and processes of Six Sigma. Unlike almost all other books on Six Sigma, it is written for the employees of organizations rolling out Six Sigma--not just managers. This helpful overview describes what Six Sigma is, why companies are implementing it, and how employees can make it a success in their own organizations.Based on the bestselling The Six Sigma Way, this accessable introduction to Six Sigma answers typical employee questions, concerns, and even skepticism about this revolutionary program. Includes:The six themes of Six SigmaA five-step roadmap to Six Sigma implementationThe 10 basic tools of Six Sigma, with an entire page devoted to each

    It gives you simple, yet effective techniques for creating relentless demand and endless leads. It includes more than 200 proven marketing strategies for attracting new clients, earning more referrals, and building profitable, long-lasting professional relationships. If you want to take your service business to the next level, start here and "Book Yourself Solid.

    Yet most of us don’t know how to read body language–and don’t realize how our own physical movements speak to others. Now the world’s foremost experts on the subject share their techniques for reading body language signals to achieve success in every area of life.Drawing upon more than thirty years in the field, as well as cutting-edge research from evolutionary biology, psychology, and medical technologies that demonstrate what happens in the brain, the authors examine each component of body language and give you the basic vocabulary to read attitudes and emotions through behavior. Discover:• How palms and handshakes are used to gain control• The most common gestures of liars• How the legs reveal what the mind wants to do• The most common male and female courtship gestures and signals• The secret signals of cigarettes, glasses, and makeup• The magic of smiles–including smiling advice for women• How to use nonverbal cues and signals to communicate more effectively and get the reactions you wantFilled with fascinating insights, humorous observations, and simple strategies that you can apply to any situation, this intriguing book will enrich your communication with and understanding of others–as well as yourself.

    The only diploma that hangs in Warren Buffett’s office is his certificate from Dale Carnegie Training. Lee Iacocca credits Carnegie for giving him the courage to speak in public. Dilbert creator Scott Adams called Carnegie’s teachings “life-changing.” In today’s world, where more and more of our communication takes place across wires and screens, Carnegie’s lessons have not only lasted but become all the more critical. Though he never could have predicted technology’s trajectory, Carnegie proves a wise and helpful teacher in this digital landscape. To demonstrate the many ways his lessons remain relevant, Dale Carnegie & Associates, Inc., has reimagined his prescriptions and his advice for this difficult digital age. We may communicate today with different tools and with greater speed, but Carnegie’s advice on how to communicate, lead, and work efficiently remains priceless across the ages.

    Full of the personality that David brings to every wedding he plans and every TV show or magazine article he appears in, Big White Book of Weddings is the book every bride needs to make her wedding unforgettable for all the right reasons!Includes sections such as:- Create engaging menus and creative cocktails in "Eat, Drink and Be Married!"- Be Perfectly Polished with "Etiquette for the Elegant"- Make your entertainment a hit without needing a rock-star budget in "Strike up the Band"- Go from "Ordinary to Extraordinary" with decor and floral tips from the pro

    Our 8th edition gives you the tools you need to create your own adventure, whether you want to browse colorful handicrafts at Otavalo's Saturday market, climb active Volcan Cotopaxi, swim with the Galapagos penguins or relax in chilled-out Vilcabamba.Lonely Planet guides are written by experts who get to the heart of every destination they visit. This fully updated edition is packed with accurate, practical and honest advice, designed to give you the information you need to make the most of your trip.In This Guide:Dedicated Outdoors chapter: hiking, biking, surfing and kayakingInsightful, respectful coverage of Ecuador's rich indigenous culturesGreen Index identifies sustainable options

    Green and Robert M. Galford to bring us the essential tool for all consultants, negotiators, and advisors.In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. To demonstrate the paramount importance of trust, the authors use anecdotes, experiences, and examples -- successes and mistakes, their own and others' -- to great effect. The result is an immensely readable book that will be welcomed by the inexperienced advisor and the most seasoned expert alike.

    It has been written for both beginning and experienced investors and the results have been proven by tens of thousands of Australians who have used the strategies laid out in earlier editions to grow their own Multi-Million-Dollar Property Portfolios. In this fully updated edition learn...* Michael's 5 Stranded Strategic Approach to investment that has stood the test of time and changing markets. * How to achieve real wealth through property investment* the hidden profit potential most investors miss when buying properties* How to buy below market value and then add value for instant profit.* Michael's pyramiding system to buy more properties with no money out of your own pocket* Lessons from past property cycles that will ensure you reap the benefits of the new property cycle* How to get the banks to say "yes" to more of your deals* Advanced strategies such as tax "loopholes" available to property investors, power negotiating tricks and becoming a master at dealing with real estate agents.* How to achieve the life of a property multi-millionaire living off the increasing equity of your properties.ABOUT THE AUTHOR:Michael is one of Australia's leading experts in wealth creation through property.He was once again voted Australia's leading property educator and mentor and has been voted Australia's leading property investment adviser, is one of Australia's most published property authors and has probably educated more successful property investors than anyone else in Australia. But he is not a theorist...Michael is a successful property investor and property developer and, as a director of Metropole Property Strategists, his opinions as a property commentator are highly sought after and frequently quoted in the media.In this edition of this best selling book Michael helps you discover how the rich build their property portfolios to maximize their revenue, safeguard their assets and keep more money in their bank account.Put simply...you'll be shown How to Grow a Multi-Million Dollar Property Portfolio - in your spare time.

    It allows you to maximize the use of space while taking advantage of the natural abilities of each plant. This guide to companion gardening covers the following topics: What companion planting is and how it can benefit you. How good companion plants are discovered. Organic gardening and companion planting. Companion planting strategies. Allelopathy: The chemical abilities of plants. Beneficial insects in the garden and how to draw them in. How to repel pest insects. Planning your garden using companion planting. Companion planting information on more than 70 fruits, vegetables and herbs, including good and bad neighbors. This book provides a strong basis for those looking to learn companion planting and is guaranteed to be a reference guide you turn to time and time again when looking for companion plants to grow in your garden. Buy this book now and get started growing a bigger and better garden through companion gardening.

    “It does not seem to be much use being anything else.”Have you ever wanted to deliver the ultimate Churchillian wisecrack? Give sound advice to a peer on how to deal with life’s problems? Or contribute to a heated discussion on international politics? The Smart Words and Wicked Wit of Winston Churchill is the perfect pocket book to carry around in your arsenal as you laugh at Churchill’s devious brand of smarts and learn from his political and humanist outlook on life during the turmoil of the Second World War. Discover what he had to say about domestic politics, war and peace, power, struggles and strife, education, philosophy, and some of the biggest names of his time, including himself.Beautifully designed and curated, this entertaining collection compiles the wisest and wittiest Churchill quotations that speak of the politician’s enduring legacy in contemporary pop culture. Full of savvy and wisdoms, The Smart Words and Wicked Wit of Winston Churchill is sure to delight devoted fans of history and casual readers alike.

    According to the authors,effective human resource management is necessary for a firm to gain true competitive advantage. The three challenges companies face are the global challenge,the challenge of meeting stakeholder needs,and the high performance work practices challenge. HUMAN RESOURCE MANAGEMENT provides students with the technical background needed to be a successful HR professional,to manage HR effectively,and most importantly to be a knowledgeable consumer of HR products and services. The text also emphasizes how managers can more effectively acquire,develop,compensate,and manage the internal and external environment that relates to the management of human resources.