Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Get ready to have a holly jolly zombie holiday with this monstrously funny mash-up that subverts all that tiresomely good Christmas cheer. Clement C. Moore's verses are tweaked and twisted, turning a once-cozy fireside read-aloud on its (now brainless) head. To complete the sacrilege: hilarious renderings of zombie stockings (undead legs ) hung by the chimney with care, and St. Nick attempting to repel a full-out, flesh-devouring zombie attack. One thing's for sure--Santa and his eight tiny reindeer will never be the same

    The inhabitants of Kissing Bridge are adorable. I wish I could give it 10 stars!”S.Stevens - Kindle Good BooksIncludes the first four best selling books of Christmas on Kissing Bridge Mountain. Includes, Christmas Kisses and Cookies, Valentine Wishes and Holiday Kisses, Chocolate Kisses and Heartfelt Wishes and Firework Kisses and Summertime wishes. They all take place in magical Kissing Bridge Mountain. All the books are stand alone love novels about a different woman trying to find love against all odds. It is also suitable for young adults and Christians. Sure to make you light up with Christmas spirit!! Look for the Christmas Kisses and Cookies Complete Box Set coming soon. It features a box Set of all 6 books that weaves all your favorite characters together at the end - due out in October 2017 . “Within a matter of pages I was laughing my socks off and immediately fell in love with the slightly crazy Summer … Linda West has such a knack for the humorous side of characters … Her writing style is so upbeat and unique and most of all inspirational!!! I hope to see more of these characters I’ve come to love - can’t wait to see what happens next in the adorable town of Kissing Bridge!”Debbie Dragna"Funny, unique and charming! I laughed out loud! I want to move to Kissing Bridge and live in their world. I loved both the first two in the series but this might be the best yet!!!!" Cheryl Patchett "I have become a huge fan of Linda West! I LOVE her books! This one did not disappoint! I hope the Kissing Bridge series never ends! Just ordered the newest one Firework Kisses and Summertime Wishes. Can't wait to read it!”BeachluverI read this book in 24 hours. It was great getting to know all the characters. You will not be able to stop reading this book! Diane Price This is the set of four books that are laugh out loud funny and clean wholesome love stories! By popular demand we have put them all together! 5.0 out of 5 starsWhat a great book I started this book at 8:30 one night and finished it at 1:00 the next afternoon. It was a book I just could not put down. Can not wait to read the next book in this series. Published 21 days ago by Deena Folsom 5.0 out of 5 starsTasty Fabulously tasty book. I really enjoyed this book. From beginning to end it was smashing. Christmas miracles really do come true. Published 1 month ago by SNOWFLAKE SNOWFLAKE The series starts when Summer Landers, superstar model, finds herself called back to her hometown of Kissing Bridge Mountain. Once she gets home to the holiday crazy town she gets swept up into the manic cookie contest and the need to defend her family's long time legacy. Once there she runs into her long time love and must deal with the hilarious consequences of their past.THE COMPLETE SET OF KISSING BRIDGE COMEDY LOVE STORIESThese books will make you smile!

    This beautiful hardcover collector's edition contains the complete text of the bestselling fictional holiday favorite as well as more than twenty true, inspiring stories of people who have experienced the Christmas Jar miracle in their own lives by either giving or receiving an anonymous jar full of coins. Hope Jensen is a young, single woman and an aspiring newspaper writer, and when she receives a much-needed but anonymous Christmas gift, she's determined to find her benefactor. That search leads her to an unusual family with a longstanding Christmas tradition. Sensing a front-page feature article, Hope desperately wants to publish their story, but doing so would be a breach of trust. What she decides to do will change her life forever. A classic Christmas tale, Christmas Jars has sparked a national phenomenon of giving and a community tradition of generous outreach across the nation.

    She has a new life, but Rose is missing one thing – someone to share it with. An opportunity Adam can’t pass up… Adam Bryan has a plan for his life, but everything changes when he gains custody of his young sister Daisy. Still, he’s determined to advance his career, and the boss’s daughter could be the perfect person to help him reach his goals. A love worth finding… As Christmas nears, old memories and new attractions intertwine, making Adam doubt what he wants in his life. Perhaps his meddling sister, sugar cookies, and the magic of a holiday festival can convince him what he’s been looking has been under his nose all along. *previously published as Second Chance Rose in Christmas Roses anthology

    Then in "Barbecue Blunder," sometimes it's fun to reminisce about picnics gone by!

    The bookstore or library is half full of that kind of crap. What you're holding here is a collection of quips and observations with a refreshingly gloomy, sometimes twisted, always funny take on life. Or lack thereof.With illustrations by renowned artist Brian Andreas, this book is a glimpse inside the humorously askew mind of a writer whose witticisms have been featured on NPR, printed onto t-shirts, performed on stage in Germany, and posted online at the Washington Post, Wall Street Journal, and New York Times. He's been named one of the top funniest people on Twitter by the likes of Maxim, MSNBC and Mashable.

    And how can that get any worse for this Wimpy Kid? By finding out that you’re getting the meanest teacher in the school this year AND she just moved down the street.Leave it up to Connor, Max and Milo to turn the miserable first week of school into the biggest and most exciting party ever. All while avoiding the bully squad, outsmarting Molly, the teacher’s pet and staying one step ahead of Mr. Mooger, the principal.But everything is not as it seems and the three soon find out that they haven’t been the only one’s pulling pranks.Join Connor, Max and Milo on their new adventures in middle school, watch them out smart the bullies and stay one step ahead of the teachers. This illustrated book is a humorous and fun ride through middle school, never knowing what's just around the corner or under your seat. Connor's Diary of the Wimpy Kids in his prankster's club will keep you guessing and laughing out loud.Also Available: The Pranksters' Club: Ripped - Book 2 of the Series

    (Or maybe Mary will find a fella of her own who can start contributing to the support.)So Tom's surefire bestseller, The Christmas Book is begun, and Tom's troubles begin. His editor quits, Ginger doesn't want to get married, Mary won't give him a divorce, his new editor announces she's pregnant (and quits), the woman in an iron lung enters his life, and a third editor begins work on the book. Then things really get complicated.

    

    The following day, millions of zombies who were being imprisoned in camps around the country were released into the general population.This is the story of the Quinn family of Boston, Massachusetts, an ordinary American family as they adjust to their new lives, living among zombies in their schools, hospitals, workplaces – Everywhere.

    When the system begins to misfire under the workload, the ill-equipped representatives of God and the Devil tasked with managing the process are given an ultimatum. Fix The Afternet or go back to your previous afterlives. They begin an odyssey through the hordes of souls awaiting judgement and the oblivious living in search of a solution. Rich in comic detail and populated with characters real and imagined from throughout time, their quest is never going to be straightforward…

    While he's generous with his money, he also makes the community work for it. He's the same with his family. No free handouts. What he gives has strings attached. Dax decides it's time for his fiercely independent, almost-thirty year old granddaughters to settle down. He wants them to find love and give him great-grandchildren before his lights go out. And he knows how to make it happen. Prompted by love, guilt and a desire to own their own business, the Dawson triplets -- Joy, Noelle and Christi -- enter into a Christmas contract that will change their lives forever. Finding true love is a unique adventure, so each girl has their own story. The outcome for all three, however, funnels into one giant happily-ever-after.

    Oh my! Welcome to Christmas River, a small town in central Oregon where the spirit of Christmas never dies. And where intrigue, romance, danger, and excitement are around every corner. Cinnamon Peters is one tough cookie. Every year at Christmas River’s annual Gingerbread Junction Competition, pie baker extraordinaire Cinnamon aims to win, taking down any competitor who gets in her way. But when she finds a dead body in the woods behind her pie shop just days before the big competition, Cinnamon realizes that there’s much more to worry about than cookies, frosting, and gumdrops. Someone’s out to bring Cinnamon down. And they’re playing dirty. Only Cinnamon and a mysterious stranger who walks into her life one snowy evening can figure out the mystery. But can they solve it before Cinnamon’s chances of gingerbread competition glory crumble? The Christmas River Cozy Mystery Box Set includes the books Murder in Christmas River, Mayhem in Christmas River, and Madness in Christmas River.

    People flock to locations who wish to have experiences of their own and delve into the exciting, quizzical and frightening world of those who have passed on. When speaking about haunted places there are more than a few that are surely recognizable to most people. However, for the avid ghost teller or hunter these long told tales have almost lost their ebullience and the romance is long gone. Discovering new haunts are like diamonds in the rough. Unchartered ghost stories and research are the crème de la crème for anyone who devours such tales. In this book, author and ghost hunter Sarah Ashley will take you on a new adventure of mysterious happenings, strange sights, horrific details of torture and torment and share with you some truly startling evidence from some of the most haunted, yet less glamorized locations across the United States.