Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Julien Smith has delivered a surprise, a confrontation, a book that will push you, scare you and possibly stick with you for years to come. The idea is simple: your flinch mechanism can save your life. It shortcircuits the conscious mind and allows you to pull back and avoid danger faster than you can even imagine it’s there. But what if danger is exactly what you need? What if facing the flinch is the one best way to get what you want? Here’s a chance to read the book everyone will be talking about, before they do. What are you afraid of? Here's how to find out.

    Now he turns to the most important subject of all - understanding people's drives and motivations, even when they are unconscious of them themselves.We are social animals. Our very lives depend on our relationships with people. Knowing why people do what they do is the most important tool we can possess, without which our other talents can only take us so far. Drawing from the ideas and examples of Pericles, Queen Elizabeth I, Martin Luther King Jr, and many others, Greene teaches us how to detach ourselves from our own emotions and master self-control, how to develop the empathy that leads to insight, how to look behind people's masks, and how to resist conformity to develop your singular sense of purpose. Whether at work, in relationships, or in shaping the world around you, The Laws of Human Nature offers brilliant tactics for success, self-improvement, and self-defense.

    I've already ordered ten copies." -- SETH GODIN, bestselling author of THE ICARUS DECEPTION --"Fun and insightful lessons from a man who's lived life on his terms." -- KAMAL RAVIKANT, bestselling author of LOVE YOURSELF LIKE YOUR LIFE DEPENDS ON IT HAVE YOU EVER: --Wished you were someone else? --Struggled to fit in with the crowd at school, at work, at the local American Legion Post? --Said something hurtful to your beloved for no apparent reason? --Regretted the choices you've made to stay safe and secure? I'M NOT FOR EVERYONE. NEITHER ARE YOU. Is a highly concentrated, straight-to-the-bloodstream three part collection of axioms designed to help you to discover your singular inner style and to best express it in all of your personal and professional relationships. Without apology. Written down as "notes to myself" over the course of eight decades plus as a dancer/advertising superstar/performer/playwright/author, David Leddick teaches us that how you see yourself is how others see you So find your own style and express it as freely as you would a work of art.

    In The Light Between Us, she tells her story of how she struggled with her abilities, and even denied them, for many years. She explains how she ultimately found peace through a scientific understanding of her gift, and discovered that she could help people come to terms with loss. And she shares the deeply affecting lessons she has learned in her work, teaching us what she has come to understand about the universe in order to help us live better lives in the here and now.

    From mood to memory, persuasion to procrastination, and resilience to relationships, Wiseman outlines the research supporting this new science of rapid change, and describes how these quick and quirky techniques can be incorporated into everyday life. Think a little, change a lot."Discover why even thinking about going to the gym can help you keep in shape ""Learn how pot plants make you more creative ""Find out why putting a pencil between your teeth instantly makes you happier "" "'At last, a self-help guide that is based on proper research. Perfect for busy, curious, smart people' Simon Singh, author of Fermat's Last Theorem'A triumph of scientifically proven advice over misleading myths of self-help. Challenging, uplifting and long overdue' Derren Brown

    After working one too many jobs you couldn't care less about, maybe you've wondered if there's something bigger out there for you - some larger purpose? This is it? Milk the Pigeon is about the three existential questions we often struggle with when we feel lost in life. "What should I do with my life?" "How do I find work I love?" "How do I create an awesome, meaningful life?" Based on a combination of stories and success habits for anyone in their 20s, Milk the Pigeon is a brutally honest look at the reality of going after your dreams. Inside Milk the Pigeon, you'll learn: * The biggest life mistakes people make in their 20s (and how to figure out what to do) * The VIP back door theory: how the best job are found (and filled) * The "Drunken Staircase" life roadmap: how to act when you have no clue what direction to go in (and aren't sure what work you enjoy) * The Bruce Lee Rockstar theory of goal achievement - why "SMART" goals don't always work to be more successful in business and life * The messy process of finding your passion (and why "strengths tests" don't work) * How to go from confusion to clarity when you have too many ideas about careers, jobs, interests, passions, and hobbies If you're looking for a roadmap to surviving (and thriving) in your 20s (or 30s), if you want direction in life, and if you're struggling to figure out how to create a great life - Milk the Pigeon is a brutally honest look at the reality of going after your dreams.

    Join one of the greatest contemporary philosophers on a breathtaking tour of time and the Kosmos--from the Big Bang right up to the eve of the twenty-first century. This accessible and entertaining summary of Ken Wilber's great ideas has been expanding minds now for two decades, providing a kind of unified field theory of the universe and, along the way, treating a host of issues related to that universe, from gender roles, to multiculturalism, to environmentalism, and even the meaning of the Internet. This special anniversary edition contains as an afterword a dialogue between the author and Lana Wachowski, the award-winning writer-director of the Matrix film trilogy, in which we're offered an intimate glimpse into the evolution of Ken's thinking and where he stands today. A Brief History of Everything may well be the best introduction to the thought of this man who has been called the -Einstein of Consciousness- (John White).

    Think a win-win solution is the best way to make the deal? Think again.For years now, win-win has been the paradigm for business negotiation. But today, win-win is just the seductive mantra used by the toughest negotiators to get the other side to compromise unnecessarily, early, and often. Win-win negotiations play to your emotions and take advantage of your instinct and desire to make the deal. Start with No introduces a system of decision-based negotiation that teaches you how to understand and control these emotions. It teaches you how to ignore the siren call of the final result, which you can't really control, and how to focus instead on the activities and behavior that you can and must control in order to successfully negotiate with the pros.The best negotiators: * aren't interested in "yes"--they prefer "no" * never, ever rush to close, but always let the other side feel comfortable and secure * are never needy; they take advantage of the other party's neediness * create a "blank slate" to ensure they ask questions and listen to the answers, to make sure they have no assumptions and expectations * always have a mission and purpose that guides their decisions * don't send so much as an e-mail without an agenda for what they want to accomplish * know the four "budgets" for themselves and for the other side: time, energy, money, and emotion * never waste time with people who don't really make the decisionStart with No is full of dozens of business as well as personal stories illustrating each point of the system. It will change your life as a negotiator. If you put to good use the principles and practices revealed here, you will become an immeasurably better negotiator.

    We become hurt, angry, and defensive. We end up seeing others as enemies, and when things don’t go our way, we become enemies to ourselves.But what if we could move past this pain, anger, and defensiveness?Inspired by Buddhist philosophy, this book introduces us to the four kinds of enemies we encounter in life: the outer enemy, people, institutions, and situations that mean to harm us; the inner enemy, anger, hatred, fear, and other destructive emotions; the secret enemy, self-obsession that isolates us from others; and the super-secret enemy, deep-seated self-loathing that prevents us from finding inner freedom and true happiness.

    Patterson's fundamentally serious but playful literary style. Patterson writes like the love child of Henry Miller and Mary Karr, with all the contradictions that implies -- a philosopher who thinks best over a glass of fine wine; an ex-Catholic still haunted by the image of the Crucifixion; an irreverent political satirist whose patriotism flies the flag of another iconoclast, Thomas Paine. Patterson grew up with a foot planted in each of two worlds -- one in Washington DC, the Capital of the Empire as he calls it, where the wheels of power spin, and one in rural Ontario, where his Canadian mother insisted the family spend their summers. His father, one of the wizards of twentieth century newspaper publishing, introduced him to the city's wheels of money and power, which he would later navigate as an entrepreneur, starting his first business at 20. But those Canadian summers introduced him to a different world - one where a cedar strip boat was better than any car, and where the ghosts of those who'd previously inhabited the family's island house floated out over the water of Lovesick Lake. It is those two worlds that blend in this collection, in reflections both serious and playful, on what it means to be a man, an artist, an iconoclast, a patriot, a lover, as the 20th century rolls over into the 21st.

    If you have ever set a goal for yourself and then self-sabotaged the moment you hit it, let fear dictate what you do, been emotionally broken by a failure, lacked confidence and felt full of self-doubt or let negative people influence you, then this is the book for you. Read 'Rewire Your Mindset' to: - Learn how to get the success your desire and the life you deserve! - Take 100% responsibility because then you can control and change your life - Decide exactly what you want to achieve then make it happen - Believe whatever you want is possible

    Alongside this lifestyle, depression rates have skyrocketed: approximately 1 in 4 Americans will suffer from major depression at some point in their lives. Where have we gone wrong? Dr. Stephen Ilardi sheds light on our current predicament and reminds us: our bodies were never designed for the sleep-deprived, poorly nourished, frenzied pace of twenty-first century life. In fact, our genes have changed very little since the days of our hunter-gatherer ancestors and are still building, in effect, Stone Age bodies. Herein lies the key to breaking the cycle of depression.Inspired by the extraordinary resilience of aboriginal groups like the Kaluli of Papua New Guinea (who rarely suffer from depression), Dr. Ilardi prescribes an easy-to-follow, clinically proven program that harks back to what our bodies were originally made for-and need. Here you can find the road back to lasting health by integrating the following 6 elements into your life: an omega-3 rich diet; exercise; plenty of natural sunlight; ample sleep; social connections; and participation in meaningful tasks that leave little time for negative thoughts-all things that our ancestors had in abundance.Already, The Depression Cure program has delivered dramatic results, helping even those who have failed to respond to traditional medications. Interweaving the stories of many who have fought-and won-the battle against this debilitating illness, this groundbreaking book can illuminate the path to lifting the fog once and for all for you or a loved one.

    And it's even more difficult to feel relaxed when you stay awake worrying that you won't fall asleep. This vicious circle can quickly rob you of your quality of life, which is why it is so important to seek the most effective treatment for your insomnia. This workbook uses cognitive behavior therapy, which has been shown to work as well as sleep medications and produce longer-lasting effects. Research shows that it also works well for those whose insomnia is experienced in the context of anxiety, depression, and chronic pain. The complete program in Quiet Your Mind and Get to Sleep goes to the root of your insomnia and offers the same techniques used by experienced sleep specialists. You'll learn how to optimize your sleep pattern using methods to calm your mind and help you identify sleep-thieving behaviors that contribute to insomnia. Don't go without rest any longer-get started on this program and end your struggles with sleep. [This book] will no doubt help millions… as it clearly explains not only what to do, but also why.-William C. Dement, MD, Ph.D., author of The Promise of Sleep

    and still feel something is missing? - When you look back, do you wonder where all that enthusiasm went? This short and engaging book has all the ingredients YOU need to create a delicious and simple recipe to rediscover your sparkle.It is brimming with wisdom from top personal development gurus, positive psychology researchers and intuitive ways of living from happy souls who naturally embrace these concepts every single day.'Rediscover Your Sparkle' shows how a few simple tweaks to your physiology, mindset and language have the power to take your daily life from tired, stressed and overwhelmed to being full of fun, love and energy.It distils an avalanche of advice into 'sparkle strategies' designed to help busy people just like you and me to uncover our inner sparkle and remember how to love our lives once again.This guide also cuts through the confusion around meditation, provides compelling reasons why a gratitude practice is a game changer and explains why being extraordinary is your birthright, something you are meant to be.Just think how great it will be when you rediscover your sparkle. There are so many benefits. You will:- Bounce out of bed each morning with a zest for life - Feel like you are in touch with your true self once again - Gain tools to use language in a more powerful and positive manner - Uncover how breathing the right way can change your life (yes, really!) - Create more happiness in your life without changing a thing on the outside - Improve relationships with those around you from your positive interactions - Reclaim all that fun, love and energy you know you still have deep inside you In less than a couple of hours, this book gives you dozens of no- or low-cost, simple and practical tips to rediscover your sparkle. In doing so, you will revive the real you - the joyful soul that you know is in there but has been suppressed by the seriousness that you have taken on just to get through each day.When you rediscover your sparkle, you become a lighthouse for those around you. You won't have to say anything directly. They will notice that your interactions are warmer. They will see that you laugh more readily and heartily. They will want to know the secret to your newfound happiness.Think of this book as a low-cost luxury, a simple way to rediscover that sparkle you once had. And know that with this tiny luxury comes a bonus: the wisdom in these pages will help you be aware of how meaningful and exciting life can be, right now and for the rest of your life.What's stopping you from being the happy person you want to be? Not when the 'time is right', but today.Read this book and you will immediately start to feel more light, energized and playful. Add some much-needed fun, love and energy back into your life and read this book today!