It gives practical advice on how to:- Get a sale when your service is not the cheapest- Turn your customer into an ambassador- Build a positive attitude- Beat the competition- Close a saleThis is a valuable book, recognized as an effective and powerful sales-improvement guide.

    Bobbi French is just an ordinary person seeking an extraordinary life. For her, that means taking the boldest leap of faith in her life: moving to France to fulfill a lifelong dream. All she has to do is give up her successful medical career in Canada, sell her house, pare down her possessions to only what would fit in a carry-on suitcase, and buy a one-way ticket to Semur-en-Auxois. She also has to ignore the common opinion that she's lost her mind, walking away from it all for a fantasy. Finding Me in France is a chronicle of the delights and deprecations of making a dream come true. Landing in a small village in Burgundy with only her expectations of adventure to guide her, she details the unaccountable stumbling blocks and the unforeseen joys of her often awkward, frequently perplexing, always entertaining journey of discovery. Illustrated with inspiring photographs, a funny and perceptive account of her experience of a lifetime.

    The fights, the bands, the brawls, the haircuts, the egos, and much more—the definitive book about the infamous music magazine. For 60 years, since it was founded in 1952, the New Musical Express has played a central part in the British love affair with pop music—and has been essential for American connoisseurs to remain in-the-know as well. This authoritative history is an insider's account of the high times and low lives of one of the world's most influential music magazines. It explains the stories behind the stories that kept readers coming back week after week—the office brawls, the former staffers who launched their careers there (Tony Parsons, Julie Burchill, Nick Kent, Mick Farren, Steve Lamacq, and Stuart Maconie), and the bands who owe their success to the magazine. Snotty, confrontational, enthusiastic, and sarcastic: the new issue of the NME was the high point of any music fan's week, whether they were listening to The Beatles, Bowie, or Blur.

    It is a method for losing weight through positive thinking and the changing of attitudes toward life and food.This, of course, is no ordinary 'diet' book...This is an extraordinary approach to weight loss--a diet of forgiveness, a fast from negative thought--and if followed one can achieve bodily perfection. The theory is simple. Though we might think it is our negative eating habits that have kept us unattractive and unhealthy, it is really our negative thoughts and feelings. It is the latter we must change for that is what is aging and killing us. If we do...we drop our fat as well, for the same mechanism that holds on to negative thoughts and feelings holds on to fat. --from the Preface

    The Acorn Principle is a guide to doing a complete "life checkup" that will help you pinpoint your talents and strengths. Nurturing those strengths is the key to the success you've always wanted but didn't know how to attain. By reading this book and doing the simple exercises, you'll learn things about yourself that you and most people don't even suspect. You will learn: Why some people attract you and others repel you * How to predict your instinctive reactions to various situations to understand what circumstances you thrive in and why * Where your intellectual blind spots are * Why you like and dislike certain things and how to use that knowledge to motivate yourself * Who are the most influential people in your life and how to connect with them and others more effectively * How to control your simple daily actions in such a way that you develop new abilities and continually grow a better life.The potential to live the life of your dreams exists within you. The more you explore your talents, your relationships, and the patterns in your life, the more readily you will be able to tap into those potentials. A more fulfilling and meaningful life is possible for you without changing your nature; it will come from discovering who you already are. The mighty oak sleeps within you . . . right now.

    This new edition is written in a deliberate manner that has students following the program planning process in a logical manner. Students will learn to track one phase to the next, resulting in a solid understanding of the issues of internal consistency and planning integrity. The book′s format guides students from problem analysis through evaluation, enabling students to apply these concepts to their own program plans.

    Born in the late 1800s into a humble world of dirt roads and telegraphs, Powel and Lewis Crosley were opposites in many ways but shared drive, talent, and an unerring knack for knowing what Americans wanted. Their pioneering inventions — from the first mass-produced economy car to the push-button radio — and breakthroughs in broadcasting and advertising made them both wealthy and famous, as did their ownership of the Cincinnati Reds. But as their fortunes grew, so did Powel’s massive ego, which demanded he own eight mansions and seven yachts at the height of the Great Depression. Rich with detailed reminiscences from surviving family members, Crosley is both a powerful saga of a heady time in American history and an intimate tale of two brilliant brothers navigating triumph and tragedy.

    He tells much of the story from the perspective of the Italian leaders who guided and fought for their people's progress, reacquainting readers with pivotal historical figures like James V. Donnaruma, founder of the key North End newspaper La Gazetta (now the English-language Post Gazette) , and politician George A. Scigliano. The book's final section is devoted to interviews with today's influential Boston Italian Americans, including Thomas M. Menino, the city's first Italian American mayor.The story of the Boston Italians is among America's most important, vibrant, and colorful sagas, and necessary reading for anyone seeking to understand the heritage of this ethnic group.

    In Savage's funniest, most biting book yet, the nation's fiercest independent thinker invites you to take a riotous tour through The Political Zoo--an outrageous look at today's most prominent politicos and pundits as the reptiles, rats, and birds of prey they most resemble.Animal by animal and cage by cage, Savage brandishes his irreverent wit to keep these beasts in check. Serving as resident biologist and zookeeper, Dr. Savage asks that you watch your step when approaching the widemouth copperhead Ted Turner (also known as Mouthus desouthus), do not feed the ego of stuffed turkey Alec Baldwin (Notalentus anti-americanus), and please keep your children with you at all times around wolf boy Bill Clinton (Fondlem undgropeum)."The world of politics is filled with uncivilized, snarling, rapacious beasts that, like untrained mutts, raise their legs and urinate on everything we hold dear," says Savage. And this sensational book is your guide for navigating the jungle of today's animal-political kingdom.

    He proposes his solution.

    With detailed biographies outlining Liam, Jennifer, and Josh’s early lives, their first forays into acting and how they landed the most sought-after roles in Hollywood, this book gives you the chance to really get to know your new favourite screen idols.Beautifully illustrated with glossy photographs of each hot young sensation, Beyond District 12: The Stars of the Hunger Games also profiles the characters that they will be playing in the film franchise already being dubbed ‘the new Twilight’. The Hunger Games film is sure to be one of the cinematic highlights of next year and Beyond District 12: The Stars of the Hunger Games gives you exclusive first access to the on- and off-screen lives of the soon-to-be household names at the heart of the movie phenomenon.

    A book to be savored and referred to time and again, this handbook will become a dog-eared resource for the clinician using hypnosis.

    As long-held beliefs on love, faith, and God are challenged by the aggregate of changes that have overhauled our world, many of us are left feeling confused and uncertain while old norms are challenged and redefined at breakneck speed.In Wrestling with God, Ronald Rolheiser offers a steady and inspiring voice to help us avow and understand our faith in a world where nothing seems solid or permanent. Drawing from his own life experience, as well as a storehouse of literary, psychological, and theological insights, the beloved author of Sacred Fire examines the fears and doubts that challenge us. It is in these struggles to find meaning, that Rolheiser lays out a path for faith in a world struggling to find faith, but perhaps more important, he helps us find our own rhythm within which to walk that path.

    Look good and feel great all year round with this practical step-by- step guide to introducing juices and smoothies into your life.

    Now, Matt returns with a major update that covers layers in Photoshop CS5 in the same concise, easy to understand way that's made him so well known in the field of Photoshop training.When asked about the original version of this book, Matt said, "I wanted it to be the Photoshop book that I wish was around when I was first learning." This update improves upon that concept. Within these pages, you'll learn about: Working with and managing multiple layers in Photoshop CS5 Building multiple-layer images Blending layers together Layer masking and just how easy it is Which of the 25+ layer blend modes you really need to know (there are just a few) Using layers to enhance and retouch your photos All of the tips and tricks that make using layers a breeze Plus, a new chapter on advanced layer techniques and compositing to help take your work to the next level If you want to fully understand layers in Photoshop CS5, this book is the one you've been waiting for!