But Alison and her team know better. Trouble’s always coming for a Brownstone. Good thing she has an answer for them. Brownstone Security’s reputation is spreading, which means more jobs for the growing team. But more money means more mayhem looking for them. Can the team dig deeper and pull out another win? A Brownstone Solution: What could be harder for Alison than hunting magical beasties? Meeting Mason’s parents. Now she knows what Mason felt like meeting her father. Well, that was James Brownstone, so… maybe not.No time to ponder impressing the parents anyway – she has other issues to deal with.And an unknown person has reached out to Tahir and Hana about Omni’s owner. Something smells a bit fishy about the whole situation – and it’s not Omni being a fish. Keep Your Enemies Closer: Alison bloodied the Tapestry, but has she defeated them? With her foes operating under the radar, Alison thinks she has time, but when the mysterious magic-enhancing drug Ultimate arrives in Seattle, she is faced with a shocking conspiracy that might reach from Las Vegas to Seattle. Sadistic wizards willing to experiment are flocking to town. Rise Up: It’s hard to plan a wedding when the bad guys just won’t take a hint. Invite only… Brownstone Security is hired for what should be a relatively simple job. Nothing about the job is as it seems and Alison ends up working with the FBI’s first witch on the case. Dark Reunion: Sometimes even a Brownstone needs to get away from it all. Did the bad guys not get the memo? Alison Brownstone is on vacation. Do not disturb. Oh they disturbed.But when your mom is Shay Carson and she makes two requests of you, you take them seriously. 1. Go on a father-daughter bounty hunt. 2. Go on vacation. How can Alison say no? She can’t.Two Brownstone’s on a bounty. That dude’s going down hard. It’s not like Seattle will burn down because Alison isn’t there, right? Drow Conqueror: Alison Brownstone is a Drow Princess with no ordinary powers. Time to remind a few people just what that means. Kick ass, don’t bother taking names. Alison is in Mongolia to rescue Mr. D’s nephew, but things aren’t adding up. Are the other Drow trying to off Alison and her team to secure their succession? Drow Triumphant: It’s the beginning of the end. The other Drow princess and queen just don’t know it… yet. It’s business as usual for Brownstone Security. Drow threats or not, they still have work to do.

    When an old Army buddy recruits Pat to work as an asset for the CIA, he reluctantly agrees, and the adventure begins.Working as an arms dealer in Abu Dhabi, Pat gets caught in a shadowy world of deception, intrigue, and conspiracy. A failed attempt on his life, reveals that he has once again aggravated the powerful. Pat will now have to unravel the mystery of who is after him to survive. Discovering and neutralizing this threat will throw Pat into a whirlwind tour of Middle Eastern action, intrigue and adventure.This is the first book in the popular Pat Walsh Arabian Adventure Series.Arabian Deception is a fully rewritten version of James Lawrence's first book, Lost in Arabia. The next two books in the series are Arabian Vengeance and Arabian Fury.

    

    But who is the real Sarah Millican? For the first time, journalist Tina Campanella gives you the full story of the British Comedy Award winner's astonishing rise to fame. After he husband unexpectedly left her in 2004, Sarah Millican moved back in with her parents and found solace in a series of writing workshops. And it wasn't long before she made the move from writing to performing, drawing on the pain of her recent break-up. She had never even been inside a comedy club when she first stepped onto a stage, microphone in hand. But her emotionally revealing stand-up instantly won the hearts of her audience. Sarah's debut solo show at the famous Edinburgh Fringe Festival won her the 2008 if.comedy Best Newcomer Award causing a stir among the seasoned reviewers and judges. With appearances on 8 out of 10 Cats, QI, Never Mind the Buzzcocks and Mock The Week quickly cementing her status as a household name, the country watched, and laughed, as her star continued to rise. And she was rewarded with her own show, The Sarah Millican Television Programme, which combines telly inspired stand-up and unique interviews with her celeb heroes. It's been quite a journey for the giggly Geordie. In this revealing new book you'll find everything you need to know about how this once shy girl became one of the country's funniest women.

    The Apocalypse is only just beginning... The Eko virus sweeps the globe in mere days, killing billions. Air Force One disintegrates in a ball of flame. The Secretary of Defense holds a pistol to the head of an Army grunt. The world has gone insane. And the apocalypse is just getting warmed up. Echo Company is woken in the middle of the night and put on the last plane out of Germany. They might be the last special forces operators anywhere in the world. They're used to being the men who go bump in the night. But now they're all that stands between society and absolute chaos. Captain Jax Booth never planned on being a father. Not yet, anyway. But the Eko virus killed the woman he loved, and left him to care for her daughter in a world that was falling apart. So he did what he had to. He got Hayley to Cheyenne Mountain, the last bastion of safety anywhere in the world. If there's one thing the Eko virus can't get through, it's 500 feet of reinforced rock... In time, the virus burns itself out. A small band of survivors establish themselves in the Rockies, and finally pause for breath. The virus might be gone, but winter is coming. It's time to rebuild. To scavenge. To hunt. To survive. America has fallen. But a New Republic will rise... We suggest you read Perfect Storm, book one in the main Collapse series before losing yourself in Fall Back. But if you're the kind of person who doesn't like following rules, then you can definitely read New Republic as a standalone series!

    The book provides simple answers to questions like:How much should I be saving each month for my son's mission?How much should I be saving each month for my children's college education?How can I save enough to be able to retire while I'm healthy enough to serve a mission?Avoiding tips on pinching pennies, the book focuses on opportunities to save thousands or tens of thousands of dollars by making smart moves with big decisions, like home and car purchases. Mormon families will appreciate the gospel-centered, scripture-based focus on putting tithing at the center of a financial plan. Building Wealth for Building the Kingdom will help prepare families to enjoy the benefits of their labor while simultaneously contributing to the growth of Church.About the Author:Devin D. Thorpe brings a broad perspective to financial planning, having owned and operated an investment-banking firm, which included an investment advisory business, a mortgage brokerage and having served in a variety of corporate finance positions. Presently, Devin serves as a business professor at South China University of Technology in Guangzhou, China on behalf of Brigham Young University’s Kennedy Center China Teachers program. Previously, he served as the Chief Financial Officer for the multinational company MonaVie, listed in Inc. Magazine’s 2009 Inc. 500 as the 18th fastest growing company in America and, at $834 million in revenue, the third largest company on the list. Prior experience includes two years working on the staff of the U.S. Senate Banking Committee during Utah Senator Jake Garn’s tenure. He also served briefly in Utah State Government, working at USTAR under Governor Jon Huntsman.He earned an MBA with focus in Finance and Accounting from Cornell University’s Johnson Graduate School of Management. He completed his undergraduate degree in finance at the University of Utah, where he later worked as an adjunct professor of finance. In 2006, Devin was recognized by the David Eccles School of Business at the University of Utah as a Distinguished Alum.

    There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve itCritical lessons learned regarding organization, recruitment, training, and measuring service excellenceWays in which the Clinic aligned its entire workforce around its Patients First strategyHow leaders improved the critical element of physician communicationRather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

    It's infecting the very roots of business performance, and it's spreading fast. It isn't the recession, market volatility, scandal, or greed. It's entitlement.And it may be killing your business. In myriad ways, entitlement has been cultivated for decades. As a result, too many employees today believe that they are entitled to a paycheck simply because they show up. Brad Hams has proven that we are not doomed to a path of entitlement and dependence. After more than 15 years working with hundreds of companies, he knows that the vast majority of employees addicted to entitlement actually want to engage, want to contribute, and feel much better about themselves when they are in an environment that requires them to do so.Now, with Ownership Thinking, Hams shares his strategy that will increase your company's productivity, employee retention, and profitability:The Right Education: Teach employees the fundamentals of business and finance, how their company makes money, and how they add--or take away--value.The Right Measures: Identify the organization's Key Performance Indicators and teach employees to forecast results in an environment of high visibility and accountability.The Right Incentives: Create incentive plans that are self-funding and clearly align employees' behavior to the organization's business and financial objectives.Your employees will learn to think and act like owners and will become active participants in the financial performance of the business. They will gain the self-esteem that is only possible through achievement and will reap rewards that are in alignment with the success of their organization. Meanwhile, you will enjoy your role more, sleep better at night, and leave a legacy that is far more inspiring and significant than you dreamed possible.Praise for Ownership Thinking"You would have to read a dozen other books to even come close to Ownership Thinking--a systematic and practical process for getting your employees to give that extra effort and brain power we know they possess."--Verne Harnish, CEO, Gazelles; author, Mastering the Rockefeller Habits"Brad Hams tells it like it truly is: transparency creates trust; trust creates engagement; engagement creates a healthy enterprise. This thoughtful and practical book shows you how to achieve all of these things and more."--Chip Conley, founder and executive chair, Joie de Vivre; author, Peak"Comprehensive and marvelously clear, Ownership Thinking's techniques for creating change are focused, direct, and motivating. This is a wise book, unusually useful, and I recommend it most highly."--Judith M. Bardwick, Ph.D., author, Danger in the Comfort Zone and The Psychological Recession"Brad Hams is one of the most persuasive and creative thinkers I know. His book is a specific guide you can (and should) implement now."--Corey Rosen, founder, National Center for Employee Ownership"Hams is masterful at outlining the engagement practices that inspire people to care and to be deeply vested in business results."--Jim Haudan, CEO, Root Learning; author, The Art of Engagement"Hams' book is like a candid conversation with a wise friend. . . . A 'must read' for any business leader wanting to create a culture of ownership."--Dean Schroeder, author, Ideas Are Free

    Short on every resource but the intelligence of their personnel, Exploration Command goes where no human has gone before, discovering new worlds, species and civilizations, pushing the boundaries of knowledge, and always on the lookout for new discoveries that could help the Empire in its struggle against the invader. In this volume are three novelettes about Exploration Command, the scientific part of the Fleet. In Retribution, a Command team finds a devastated alien civilization being aided by missionaries from the Empire. Or are they? In Timeless, an ancient derelict is found in a place where no ship should be. Does it hide the secrets to a technology the Empire has sought for over a thousand years? And in They Don't Care, alien species are being wiped out by a renegade race. Can a single two ship team stop them, or will more species go into the long night? For those readers of Exodus: Empires at War, these stories fill in some of the background of the Empire and add to the series. For newcomers, they are a great introduction to the series.

    As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives  Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.

    Thanks to Bruce Kasanoff’s engaging writing and sage advice, this is an enjoyable book that’s full of new ideas to put into action immediately." -- Adam Grant, Wharton professor and bestselling author of Give and Take Do you feel uncomfortable blowing your own horn? Do you struggle to get your fair share of attention? If either is true, this little gem of a book is for you. It provides you with quick and effective tips on the most appropriate ways to make a name for yourself in our hyper-connected world. The book is organized around the author's "Simplify Your Future" framework for managing your career and life: Be generous and expert, trustworthy and clear, open-minded and adaptable, persistent and present.

    Using exercises and case presentations, you can apply your own ideas and develop useful analytical skills. Cases found throughout the text present the venture creations or managerial ideas confronted by real-world companies.

    

    This beautifully illustrated guide will not only enhance your understanding of how to bring out the best in every woman, but also sharpen your photography skills in order to capture her successfully. Whether shooting with a pro model, plain-Jane, curvy gal, or soccer mom, Christa gets to know her subject intimately in order to help her look and feel beautiful, sexy, and confident. Christa shares her personal tips and techniques throughout the entire process, creating an amazing experience that produces photographs packed with emotion. She covers every step in creating a successful boudoir shoot, including how to prepare a subject who has never posed before, coaching sensual movement, beautiful lighting setups with minimal equipment, how to flatter every figure, and more. With "Before and After" profiles and "Do and Don't" scenarios throughout, essential lists, practical tips for male photographers, metadata for every shot, as well as post-processing techniques in Adobe Lightroom and Photoshop, this book offers clear and inspiring instruction. The Art of Boudoir Photography is about transformation. It's about cultivating sex appeal and enthusiastic positivity. It's that jolt of confidence and bolt of sexual prowess to tease out of your subject. It's for each woman to recognize her individual beauty, provide an opportunity for her to break through her comfort zone, honor her body, and celebrate femininity. For photographers with varying levels of experience, this book is for you-to appreciate and embrace boudoir photography, enhance your understanding of what it is, what it can do for women, and most importantly, how to have fun with it!

    When it collapsed in February 2014, lawyers across Canada and the business community were stunned. What went wrong? Why did so many lawyers run for the exit? How did it implode? What is it that holds professional partnerships together?This is the story of the rise and fall of a great company by the ultimate insider, Norman Bacal, who served as managing partner until a year before the firm's demise. Breakdown takes readers into the boardroom offices during the heady growth of a legal empire built from the ground up over 40 years. We see how after a change of leadership tensions erupted between the Toronto and Montreal offices, and between the hard-driving lawyers themselves. It is a story about the extraordinary fragility of the legal partnership, but it's also a classic business story, a cautionary tale of the perils of ignoring a firm's culture and vision.Normal0falsefalsefalseEN-USJAX-NONE<!--StartFragment--><!--EndFragment--><!--EndFragment-->