It is guided by proven studies and research into the field of neuroscience by a world-class expert and shows readers how to rise above their natural limits.

    There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve itCritical lessons learned regarding organization, recruitment, training, and measuring service excellenceWays in which the Clinic aligned its entire workforce around its Patients First strategyHow leaders improved the critical element of physician communicationRather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

    It reflects the latest information (in 2001), including the impact of global competition and rapid technological advances, that have accelerated trends such as shared service centres, outsourcing and just-in-time training. A number of actual company examples demonstrates how concepts are being used in several leading-edge organizations.

    The book begins with an Overview section. This provides an introduction to Financial Management and to the Financial Environment. The next part covers Financial Planning and Analysis. This section explains concepts like taxes, cash flow, financial statements, and analysis of funds flow and statements. It also discusses financial planning and forecasting.The third part covers the Fundamental Valuation Concepts. This section looks at risk and return, and Securities valuation. The next two parts focus on capital structure, budgeting and dividends. These sections discuss cost of capital, capital structure, planning the capital structure, share valuation and dividend policy. The chapter on Capital budgeting also includes techniques of capital budgeting and analyzing risks in capital budgeting. Part seven goes into Long Term Financing. It covers securities market and sources of long term finance.The next part discusses Working Capital Management. It covers topics like working capital policy and financing, inventory management, and cash and credit management. The last part looks at some special topics like acquisitions, restructuring and mergers. It also discusses international finance management, and project finance, leasing and hire purchase.Fundamentals Of Financial Management provides a good coverage of the basic concepts relating to the financial environment. The topics explained include tax systems, financial institutions, banking arrangements and the regulatory framework. All the concepts are explained using numerous examples and illustrations. Besides the illustrations given within the chapter, additional concepts, tools and techniques with illustrations are provided at the end of chapter sections. The book takes an analytical approach, and explains the various analytical methods in context.

    Anyone can become a runner with proper training and motivation, and I’m going to show you how.Learn the first steps to becoming a runnerTaking your first steps as a runner can be challenging and frustrating without a solid plan. Too many books push you too hard and too fast which can lead to failure. In this book, I show you proven techniques that changed me from being a complete non-runner into a slim, fit, efficient runner in 16 weeks. Training plans to take you to your first race!In this book, you will get a 6 week "Pre-Running" Plan that gets you off the couch and into basic running shape. This plan is adaptable to anyone no matter your age, physical fitness, or ability level. Once you complete this "Pre-Running" plan, you will start on a 10 week training plan to get you into shape for your first 5K race!The best running “gear” to be a more effective runnerRunning itself is not enough. There are proven ways to make your running easier, more enjoyable, and YES, even FUN! Learn what type of gear you need to succeed in running. Everything from shoes to technology is right here.Motivation and techniques to keep running<Do you know the #1 reason people fail at running? Motivation. This is not an abstract idea like simply telling yourself "I think I can!" In this book you'll learn actionable motivation techniques to get you out the door and running every single time. Everything you need to go from zero to 5K is included in this book.Personal Note From The AuthorThis book blends years of personal experience gained from my successes and failures. I show you my unique approach to running that took me from a complete couch potato to running 5K races with ease. I understand the challenges and frustrations of transitioning from being a complete non-runner because I went through it personally. I lost over 60 pounds, and I am in the best shape of my life due to the techniques used in this book.This is why I've put together this step-by-step guide to learning how to run. I'm confident that the techniques I used to turn myself from an out of shape non-runner into a healthy, fit, and efficient runner will work for you as well!In an effort to provide my readers exceptional value, I also promise a response to all reader emails. All running related questions will be answered with a quick personal reply!I thoroughly hope you enjoy this book.Happy running!Michael

    New managers learn concrete skills in the classroom or on the job, but where do they hone the equally important human values that will guide them through a career that is both successful and meaningful? In this inspirational book, Daisy Wademan gathers lessons on balancing the personal and professional responsibilities of leadership from faculty members of Harvard Business School. Offering a rare glimpse inside the classrooms in which many of the world's prominent leaders are trained, Remember Who You Are imparts lessons learned not in business, but in life. From the revelations on luck and obligation brought by a terrifying mountain accident to a widowed mother's lesson of respect for people rather than job titles, these unforgettable stories and reflections, shared by renowned contributors from Rosabeth Moss Kanter to former HBS Dean Kim Clark, remind us that great leadership is not only about the mind, but the heart."

    You'll learn how to expand your mind and understand your true potential through the power of thinking simply, while stripping back the jargon and digging to the core of any obstacle in your way. Let's be honest, life is full of unnecessary complexity and it's left most of us confused, angry and disenfranchised. This book will help you to remove the baggage, cut through the clutter and begin your smooth path to success. Learn how to: Live and act with resiliency, authenticity and passion Learn to trust your instincts again and see the world through new eyes Recalibrate your thoughts, behaviours and actions Declutter your mind, streamline your day and be successful at life Simple wisdom, simply shared, is personal development unplugged – and when you begin peeling back the layers to expose the heart of the problem, you become well-equipped to devise a simpler, yet more effective solution. Simple Thinking will help you in achieving this state of clarity and confidence.

    Although necessary health care should be available to all who need it, he says, the current health-care debate assumes that everyone requires massive amounts of expensive care to stay healthy. Hadler urges that before we commit to paying for whatever pharmaceutical companies and the medical establishment tell us we need, American consumers need to adopt an attitude of skepticism and arm themselves with enough information to make some of their own decisions about what care is truly necessary. Each chapter of Worried Sick is an object lesson regarding the uses and abuses of a particular type of treatment, such as mammography, colorectal screening, statin drugs, or coronary stents. For consumers and medical professionals interested in understanding the scientific basis for Hadler's arguments, each topical chapter has an accompanying source chapter in which Hadler discusses the medical literature and studies that inform his critique. According to Hadler, a major stumbling block to rational health-care policy in the United States is contention over the very concept of what constitutes good health. By learning to distinguish good medical advice from persuasive medical marketing, consumers can make better decisions about their personal health and use that wisdom to inform their perspectives on health-policy issues.

     Generate your owns calls. Trend following high profit low risk entry and exit strategy The book is exclusively dedicated towards intraday trading. It is said that you cannot make money in intraday trading, but with right discipline and right strategy anybody can make money in intraday very easily with very less efforts. Purpose of the book is to provide the readers with right resources, right knowledge and right working and backtested strategy. The book is equally beneficial for beginners as well as professional traders. OVERVIEW Introduction Chapter I – Probability Chapter II – Indicators and Oscillators Chapter III – Opening Range Breakout (ORB) Chapter IV – How to scan stocks? Chapter V – How to narrow down the selected stocks Chapter VI – Intraday Trading Strategy Chapter VII – Risk Management Chapter VIII – Trading psychology Summary Download your very own copy now...

    Designed as a pocket guide for convenience, this book contains the Personal Guide section of the large "Reference Guide for Essential Oils" plus the Vita Flex Feet Chart, the Auricular Emotional Therapy Chart, and other summary information. It is the perfect pocket guide to using pure, therapeutic quality essential oils and other commercially available products that contain pure essential oils. Revised and expanded, with new navigation guides and information on hundreds of health and wellness conditions plus the latest research findings, it is one of the most comprehensive and concise books of its kind on the market today. Comprehensive information about pure, therapeutic quality essential oils in a readily accessible, reference guide format. The new 2012 Edition is revised and expanded, with more information than ever before, new navigation aids, and research findings from a host of published studies. The latest edition of the Quick Reference Guide for Using Essential Oils includes: Photo illustrations for the Raindrop Therapy techniques Photo illustrations and Hand Chart for the Vita-Flex technique This book is bound with a plastic spiral binding. This type of binding is very durable and allows the pages to lie flat-facilitating the use of this book during the application of oils. TABLE OF CONTENTS Quick Reference Guide for Using Essential Oils Basic Information Personal Guide(over 600 health related topics) Appendix Bibliography Index

    

    This training plan is based on solid science, and its physiological basis is clearly explained and incorporated into a running program that produces maximum results and reduces the risk of injury.In Road Racing for Serious Runners, Pete Pfitzinger-a world-class marathoner, distance running coach, and exercise physiologist-tells you how to get the most out of your limited training time. Pfitzinger teams up with former Running Times editor-in-chief Scott Douglas to present a training and racing plan that will help you excel in the full spectrum of road racing distances. You will learn how to- design a week-by-week training program, - determine the right pace to run during speed workouts, - get the most out of long runs, - taper training before an important race, - detect and avoid staleness and injury, - determine the best strategy for each race, and- achieve the optimal mental state to train and race.Included with each of five training schedules are racing tactics, mental tips, and lessons from world-class runners. Whatever distance you plan to race, Road Racing for Serious Runners will guide you to peak performance!

    How many of us stop to consider that our outer layer is merely a reflection of inner processes, completely reliant on the health of the 50 trillion cells that you are made of? And the health of those cells is impacted by everything from the food you eat, the nutrients present or missing from your blood, and the hormones and messages your body makes based on whether your thoughts are fearful or loving. Think about that…As a society, our relationship with beauty is in crisis. We are told that beauty exists only in certain forms, images, and at certain ages. We can feel bombarded with images that lead us away from our own unique beauty and encourage us to try to look like someone else rather than become and accept more of who we are. While adults can be affected by such messages, these messages can be particularly damaging to children and teenagers who so desperately want to be loved, approved of, considered special, and seen as beautiful. There is so much beauty on offer to us 24/7, at any age, inside us, around us, and shining from us. For so many, a veil just needs to be lifted so you can experience your own radiance. Let’s see what we can do!When most people think about improving their appearance, they usually focus on a product, another “quick fix”. Yet when you consider that the skin cells on your face are a small percentage of the total number of cells in the whole body, it seems crazy that we don’t spend more time getting the majority of the cells functioning optimally, leading us to the outcomes we seek.Through Beauty From The Inside Out, Dr Libby expertly explains your outer world, the food you choose, the nutrients you ingest, hydration, posture, movement and what your body needs to create lovely nails, lustrous hair, sparkling eyes, and clear, luminous skin. Be guided to deal with very specific bumps in the road, such as dark circles under the eyes, eczema, pimples, and hair that is falling out, just to name a few. Just as importantly, Dr Libby explains your inner world, sex hormones, stress hormones, detox, digestion, elimination pathways, thyroid and pituitary functions. Both worlds relate to your sparkle and by taking a heart-opening look at your emotional landscape, many find that that is where the real elixir is.Beauty From The Inside Out is a must-have beauty bible for all women. Enjoy radiating your own unique sparkle, from the inside out.

    No matter what our financial or family situation, we each get 24 hours a day. In the practical and straightforward style to which his Dragon's Den contestants are accustomed, Duncan Bannatyne explains how we can make the most of our time to get the most from our lives, and not just our working day. What do you really want to do with your life? This book will help you identify the goals and aspirations that really matter to you so that you can make them happen. It will give you the confidence to make your ambitions a reality and teach you how to focus on the things that count. In a series of short chapters, illustrated with examples from his extraordinary career in business, Duncan will show you how to make quicker, better decisions and how to make things happen - fast. Duncan knows more about what can be achieved in a day, a year and a lifetime than most and in this book he shares how you can achieve your ideal work/life balance.

    What if there were an easier way to not only cut costs on things you need but also make room for the things you actually want? 31 Days to Radically Reduce Your Expenses provides the tools you need to do exactly that—and so much more. As you explore the ideas packed inside these pages, you’ll discover: - The one trick to never pay full price for gas again - How to get a refund on phone data you don’t even use - The secret to a smaller mortgage payment - How to cancel your cable and still watch your favorite shows - The retail schedule every store uses to discount clothes ….plus hundreds of other expense-reducing tips! Consider this your personal roadmap to find more money at the end of every month, make lasting change, and start saving for what truly matters. FREE BONUS: Also includes access to nine printable worksheets to help you apply everything you learn in a practical way.