The only reference text to identify the top resources in major subject areas and genres, it shows students how to approach the reference query by matching specific types of questions to the most appropriate format (when answering questions that require handy facts, for example, go first to ready reference sources; for questions about current events and issues, start with indexes). The book begins with the essentials -- interviewing patrons, determining the information need, and developing a basic search strategy. It then gives a thorough overview of the materials, print and electronic, most frequently used to answer questions -- from government information to bibliographic resources, dictionaries, encyclopedias, biographical information sources, atlases, and more. A section on special topics in reference includes chapters on when and how to use the Internet as a reference tool, suggestions on user instruction at the reference desk, and reader's advisory work, as well as a chapter on service to children and youth authored by acclaimed expert Mary K. Chelton. Finally, the book addresses reference management basics: selection and evaluation of material, management of the reference department, assessing and improving reference services, and future trends. Guided by an advisory board and a focus group, the authors have achieved an ideal balance between practical elements and guiding principles. This landmark text is sure to be of interest to LIS educators, students, and both novice and experienced reference professionals.

    Each of the 20 interpretations provides a different, interesting approach to drawing a single item, providing loads of inspiration for your own drawing. Presented in the author’s uniquely creative style, this engaging and motivational practice book provides a new take on the world of sketching, doodling, and designing.Get out your favorite drawing tool, and remember, there are not just 20 Ways to Draw a Tulip!

    And it is well understood that creating a new business and optimizing an already existing one are two fundamentally different management challenges. The real problem for leaders is doing both, simultaneously. How do you meet the performance requirements of the existing business—one that is still thriving—while dramatically reinventing it? How do you envision a change in your current business model before a crisis forces you to abandon it?Innovation guru Vijay Govindarajan expands the leader’s innovation tool kit with a simple and proven method for allocating the organization’s energy, time, and resources—in balanced measure—across what he calls “the three boxes”:• Box 1: The present—Manage the core business at peak profitability• Box 2: The past—Abandon ideas, practices, and attitudes that could inhibit innovation• Box 3: The future—Convert breakthrough ideas into new products and businessesThe three-box framework makes leading innovation easier because it gives leaders a simple vocabulary and set of tools for managing and measuring these different sets of behaviors and activities across all levels of the organization. Supported with rich company examples—GE, Mahindra & Mahindra, Hasbro, IBM, United Rentals, and Tata Consultancy Services—and testimonies of leaders who have successfully used this framework, this book solves once and for all the practical dilemma of how to align an organization on the critical but competing demands of innovation.

    Dramatic changes in business have unearthed a major gap between traditional approaches to strategy and the way the real world works now.In short, strategy is stuck. Most leaders are using frameworks that were designed for a different era of business and based on a single dominant idea—that the purpose of strategy is to achieve a sustainable competitive advantage. Once the premise on which all strategies were built, this idea is increasingly irrelevant.Now, Columbia Business School professor and globally recognized strategy expert Rita Gunther McGrath argues that it’s time to go beyond the very concept of sustainable competitive advantage. Instead, organizations need to forge a new path to winning: capturing opportunities fast, exploiting them decisively, and moving on even before they are exhausted. She shows how to do this with a new set of practices based on the notion of transient competitive advantage.This book serves as a new playbook for strategy, one based on updated assumptions about how the world works, and shows how some of the world’s most successful companies use this method to compete and win today.Filled with compelling examples from “growth outlier” firms such as Fujifilm, Cognizant Technology Solutions, Infosys, Yahoo! Japan, and Atmos Energy, The End of Competitive Advantage is your guide to renewed success and profitable growth in an economy increasingly defined by transient advantage.

    Integrating the experiential and the scholarly, as well as the emotional and intellectual dimensions of death and dying, this seventh edition provides coverage of death studies.

    It combines explanations of English grammar with information on how, when and why we use different structures. It shows the differences between spoken and written grammar and includes frequency information of the most common forms.

    And for good reason. Innovation transforms companies and markets. It’s the key to solving vexing social problems. And it makes or breaks professional careers. For all the enthusiasm the topic inspires, however, the practice of innovation remains stubbornly impenetrable. No longer. In The Little Black Book of Innovation, long-time innovation expert Scott D. Anthony draws on stories from his research and field work with companies like Procter & Gamble to demystify innovation. In his trademark conversational and lively style, Anthony presents a simple definition of innovation, breaks down the essential differences between types of innovation, and illuminates innovation’s vital role in organizational success and personal growth.This unique hybrid of professional memoir and business guidebook also provides a powerful 28-day program for mastering innovation’s key steps:• Finding insight• Generating ideas• Building businesses• Strengthening innovation prowess in your workforce and organizationWith its wealth of illustrative case studies and vignettes from a range of companies around the globe, this engaging and potent playbook is a must-read for anyone seeking to turn themselves or their companies into true innovation powerhouses.

    They sailed far out to sea. The blue one returned to the harbor. The red one sailed home too. But the yellow boat sailed up to the sun." Benjamin always concluded his bedtime ritual by saying, "Mom, you can be the red boat or the blue boat, but I am the yellow boat." This remarkable voyage of Benjamin was extensively developed and widely produced in America for several years, always to ovations. Cast of 4 men and 3 women.THE YELLOW BOAT is based on the true story of David and Sonja Saar's son, Benjamin, who was born with congenital hemophilia, and died in 1987 at the age of 8 of AIDS related complications. A uniquely gifted visual artist, Benjamin's buoyant imagination transformed his physical and emotional pain into a blaze of colors and shapes in his fanciful drawings and paintings. The story of THE YELLOW BOAT Is a glorious affirmation of a child's life, and the strength and courage of all children. Recommended for children of age 8 and older, parents, families and adults.

    Broadway actress Sharon Wheatley reveals an authentic and personal look at the damaging physical and emotional effects of childhood obesity.

    What is with all the fruit? Why is art so weird nowadays? There are questions about how art views the world, from cave paintings through to Cubism, from the Renaissance to contemporary art, questions about different genres, including still-life painting, landscapes and portraits, and questions about the role and value of art in the past and today.Artists ask questions when they make art and viewers ask questions when they look at art; this book provides an engaging way for young people to explore asking and answering questions for themselves. The book is structured around twenty-two questions, each one tackled over two spreads. Through this provocative approach it offers an introduction to art history and a toolkit to enable young people to feel confident asking questions, searching for answers, and “reading” art for themselves.

    EARLY WORKS: ACTOS, BERNABE AND PENSAMIENTO SERPENTINE is three books in one: 1) a collection of one act plays by Valdez and the famous farmworker theater, El Teatro Campesino, 2) one of the first fully realized, full-length plays by Valdez alone, and 3) an original narrative poem by Luis Valdez. In the first part are collected the original, improvised works of El Teatro Campesino that deal with the exploitation of Mexican farm labor in the California fields, the discrimination found by Mexicans in the schools, and Mexicans being turned into cannon fodder by the U.S. Army in Vietnam. Bernabe is a touching, Lorcaesque poetic drama about a town fool's enchantment and ultimate unity with the earth. Pensamiento serpentino is a long, philosophical poem, based on Mayan thought and cosmology, which analyzes the cultural, religious and political circumstances of Mexican Americans and prepares a metaphysical framework for their future.

    Instead of getting walked to her classroom, her mom has to drop her off at the Kiss-and-Go Lane. Then she'll have to walk into school and face the Monster of the Blue Hall all by herself. Worst of all, she has to do it without the one thing that always makes her feel brave and special: the tutu that turns her into the Pink Princess. But when Posey inspires her new teacher to throw a first-day parade in which all the kids are invited to wear whatever makes them feel the most comfortable, first grade starts to look a lot more promising.Posey will charm readers just graduating from easy-to-reads (and from kindergarten). Make reading sparkle with all of the Princess Posey chapter books!

    She loves going to the fish fry with her best friend Lottie, and collecting Brain Freeze cups with her good friend Eddie. She loves squeezing into the open trunk of the old cypress tree, looking for alligators in the river, and witnessing lightning storms on a warm summer day. But when Melissa moves to town from big city Detroit, all of a sudden Violet's supposed to want to wear makeup, and talk about boys, and play Truth or Dare. Violet's not interested in any of those things . . . but with the help of her friends, her mama, a few run-ins with lightning, and maybe even Melissa, Violet finds that growing up doesn't have to mean changing who you are. Violet's story is a classic tale of best friends, budding romance, and bad storms, and her authentic, pitch-perfect voice is sure to stay with readers long after the very last page.

    Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power.In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld:� Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success� Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers� Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their businessPractical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.

    After a short flirtation with Klimt's style, Schiele soon questioned the aesthetic orientation to the beautiful surface of the Viennese Art Nouveau with his rough and not easily accessible paintings. Many contemporaries found his expressive nudes and self-portraits, with their strange movements and morbid colours, to be ugly and even morally objectionable - criticism which culminated in criminalizing the painter as "obscene" and resulted in 1912 in an indictment and short jail sentence. However, not even his harshest critics could dispute however the artist's extraordinary drawing talent.