Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    After five years chasing echidnas and platypuses in Australia, Neil Humphreys returns to Singapore to see if the rumours are true. Like an old girlfriend getting a lusty makeover, the island transformed while Humphreys was away. Singapore is not just a sexier island, it’s a different world.So Humphreys embarked upon a nationwide tour to test that theory. He went in search of new Singapore, visiting only locations that either did not exist five years ago or had been extensively rebuilt, renovated or revamped in his absence. From the cloud-topped heights of Marina Bay Sands and Pinnacle@Duxton to making ill-advised bomb jokes at the subterranean tunnels of Labrador Park, Humphreys walks, cycles, kayaks and swims across a rapidly evolving country, meeting Guinness-swigging aunties in Resorts World Sentosa, eccentric toy museum owners in Bugis, political activists in Aljunied and a security guard at Marina Barrage ready to ‘tekan’ anyone who crosses his path. In new Singapore, Humphreys discovers a country still grappling between the economic rewards of progress at Biopolis and Fusionopolis and the historical cost at Bukit Brown Cemetery.With Humphreys’ characteristic honesty and wit, Return to a Sexy Island provides an insightful account of new Singapore; its best bits, it ugly bits and, most importantly of all, what it’s really like to pee in the world’s best toilet. Every Singapore resident and visitor should read this book.

    'Wasting more police time' takes us back into the mad world of British policing for more amazing stories from the front line against crime.

    Who would have ever guessed that during his journey, “Loner” as he’s known in hiker circles, would be bitten by a dog (and a lobster), happen upon a plane crash, chat with a wanted fugitive, come face to face with a black bear, see a ghost, be in a car accident, run completely out of money (twice), spend the night under a jail, lose 80 pounds, and find the girl of his dreams. All to have the time of his life, feel the kindness of others, and ultimately learn, he’s not a loner after all. Documenting his trip on YouTube for friends and family, thousands more also followed along, vicariously. This story captures the excitement, sometimes sadness, and danger of a thru-hike with many added details, funny characters, and dozens of incidents never revealed before. More than just a memoir, aspiring thru-hikers will find “Hiker Tips” on ultralight backpacking (Loner’s pack weight was just 13 pounds), hammock camping, living on a budget, etc. Readers will also gain rare insight into a subculture with its own ethics, trail names, hostel system, language, and folklore. Happy hiking! And don’t forget… Find some adventure - in your adventure!

    Next Level Magic is a comprehensive course on realizing your goals in playing Magic the Gathering.

    This hilarious and informative book is designed for anyone who is sci-curious and wants to know more about the world around them, especially the elements of everyday science that other books ignore.

     - The difference between spirit guides and your loved ones in spirit - yes, there is a difference! - The importance of Intention and Meditation. - The TRUTH about Protection. What it is and what it is NOT. This is important information that everyone who wants to nurture his or her relationship with the spirit world must know. - The significance of symbols. - The two most powerful steps that will make all the difference to your development and success! …and more! Five Steps to Communicating with Spirit has been designed to support, encourage and help those who are just starting out on their journey to connecting with spirit. It offers safe and sound guidance from an experienced, natural born medium who has been in your shoes. While aimed at beginners, those who have already begun their development and are looking for ways to improve their skills or add to their practice will also find this book valuable. You are just a few pages away from knowing exactly how to start developing and nurturing your ability to communicate with spirit! Don't miss Five MORE Steps to Communicating with Spirit Book 2: Mobilize Your Medium Within! available on Amazon NOW. Get your copy today!

    His humor and short fiction appear in various publications throughout the Southeast.

    And even more than that, it's the awe-inspiring life story of Kailen Combs Taylor. Kailen lived with a perpetual sense of wonder, maintaining immutable joy and resilient hope in the midst of some of life's most barbaric trials. Narrated with heartrending candor, this harrowing love story will make you laugh, cry, and frantically turn the page, often all at once. And long after you finish the book and fall back into the hectic fray of life, you may find Kailen's message still resonates in your heart: that life can be a fairytale, even when it's a tragedy. "Bryan has written a book which proves that even in the face of impossible odds, love never fails." -Christina Rasmussen, Author of Second Firsts: Live, Laugh, and Love Again

    This is incidental as it is about neither of those industries in particular. It is about the magic and wonderment of those days as seen through the eyes of a child – my eyes! It is about the days when imagination was the biggest plaything that we possessed. The days when a plastic football provided a whole summer's play. It is about the scrapes that I found myself in and the things that I observed around me, and how they made me feel. All the stories are true and I personally experienced every one of them. The names of the characters have been changed. The reason being that I have no idea of the whereabouts of many of the characters contained within my stories, so I have no way of asking them for their permission to include them in this book. Some have possibly passed away, and it would be unfair of me to mention them without their blessing. Anyone who knows me will know who they are though.

     So you've been hearing about it, but what exactly is a Bullet Journal?  Well, simply put, a Bullet Journal is your ticket to a more organized, well-planned, and less stressful life!  In this book, I'll show you the super simple method of bullet journaling that is sure to change your life.  In this book, you will learn:   How to start a bullet journal Best practices for using your bullet journal effectively What to look for when purchasing a bullet journal notebook Tons of bullet journal ideas to unleash your creativity How to use your bullet journal to give meaning to your day This book will pay for itself by giving you the tools needed to take back control of your day, your life, and your sanity! Let's get started!  Buy Quick Guide to Starting a Bullet Journal today and take the first step to a more stress-free life!

    As seen on the Tonight Show with Jay Leno (twice!) as well as 2 dozen other TV programs, Brian's now the host of the popular online series "Scam School," (downloaded over 1 million times a month, and named by iTunes as a "top video podcast" of 2008 and 2009). ...And THIS is the book that started it all.With 57 killer tricks (and 8 bonus scams), any one of these tricks could win you the cost of a free drink or more... and yet your investment will be LESS THAN 2 CENTS PER TRICK!Short enough to digest in an evening, yet powerful enough to score you free drinks for the rest of your life... "Cheats, Cons, Swindles and Tricks" could be the single best investment of 99 cents you'll ever make.

    Chock full of easy to understand instructions and full color pictures for the 24 recipes included, you are sure to succeed with this book, regardless of your skill level. With a few simple ingredients, and a little bit of time, you’ll be making bath bombs in an afternoon. You’re in good hands with this quick and easy guide to showing you not only the basics, but also more fun and challenging recipes like the Fizzy Pops, designed to look like tasty cake pop treats. Taking it a step further she has also included cupcake bath bombs with a sugar scrub topping. Who wouldn't love to make these? This book can be a project for yourself, a gift for a friend, or an enhancement to your knowledge in the world of bath and body crafts. Whatever the purpose, the reader will enjoy!

    As reported by a much-followed columnist and awarded journalist, these rich, fascinating, and occasionally disturbing stories of settlements follow people living throughout New Zealand, from Kawakawa in the north to Mosgiel in the south, and Samoa and Antarctica overseas. Funny, moving, and at times terrifying, this book provides a platform from which New Zealand reveals itself and proves that rarely are people and places as they first appear.

    You may have tried and failed in the past to make running stick, but never the less you are determined to master it. You may tell yourself that “running is hard”, or “I’m just not a runner”, but the truth is that anybody can learn to run if they have the right approach. You will likely have many questions; “how do I build up my running distance?”, “how do I stay motivated to run?”, “how do I warm up and cool down?”. All of these and more are covered off within the pages of this book along with a step by step guide to building up your running to 60 minutes. There is more to learning how to run than just going out and seeing how far you can go three days a week. Some people will undoubtedly have success with this method, but for most beginner runners it takes a little more guidance and support to truly master the art of running. More and more beginners are deciding to take their first steps and learn how to run. Races are popping up all over the place geared towards beginner runners and it remains one of the most accessible sports around. Learning how to run should be a fun and rewarding experience in itself, not just a means to achieve a goal. Beginner’s Luck is a complete program that teaches you everything you need to build your confidence as a runner. The program itself removes the pressure of having to stick rigidly to a set rate of progress, and instead allows you to progress at your own pace. If you are a beginner runner who would like to learn how to run for up to an hour AND surprise yourself as to how easy it really is, get Beginner’s Luck and start out on your journey today.