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A Piece of the Pie: The Story of Customer Service at Publix by Joseph W. Carvin
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10 Commandments for Real Estate Investors
Frank Gallinelli - 2012
In this brief but insightful series of essays, Frank Gallinelli, the author of the best-selling "What Every Real Estate Investor Needs to Know About Cash Flow…" guides you through some investment principles you can live by. From cautionary tales about the process of due diligence and the hazards of self-styled "experts," to discussion of identifying your investment objectives, Gallinelli helps you focus on best practices.
Supermarketwala: Secrets to Winning Consumer India
Damodar Mall - 2014
Damodar, in Supermarketwala, provides the very basics for the growth of modern retail and consumerism in India, through interesting and carefully studied consumer behaviour, an art that few in his domain possess. Supermarketwala, is intended to be the go-to book for all consumer business enthusiasts and readers alike, who wish to understand how and why we as consumers behave in a certain manner at different places. These insights, which are the analyses of the sector so far, could become the pillars for shaping successful consumer products and retail businesses in the huge consumer economy that India will soon be. Rita, the young bahu, avoids buying personal products from the family grocer. Sonu's breakfast table on a Sunday represents global cuisines. Do you know how it is possible? Where do big corporates and MNC retailers fumble, and what helps simple DMart get its model right? What is Ching's Sercret that is not Knorr's, Maggi's, or Yippie's?
Strategic Human Resource Management
Jeffrey A. Mello - 2001
This text is organized into two sections. The first section, Chapters 1-7, examines the context of strategic HR and develops a framework and conceptual model for the practice of strategic HR. The second section, Chapters 8-14, examines the actual practice and implementation of strategic HR through a discussion of strategic issues that need to be addressed while developing specific programs and policies related to the traditional functional areas of HR (staffing, training, performance management, etc.). The integrative framework that requires linkage between, consistency among these functional HR activities, and the approach toward writing about these traditional functional areas from a strategic perspective distinguish the text from what is currently on the market.
A History of Howard Johnson's: How a Massachusetts Soda Fountain Became an American Icon (American Palate)
Anthony Mitchell Sammarco - 2013
Popularly known as the "Father of the Franchise Industry," Johnson delivered good food and prices that brought appreciative customers back for more. The attractive white Colonial Revival restaurants, with eye-catching porcelain tile roofs, illuminated cupolas and sea blue shutters, were described in "Reader's Digest" in 1949 as the epitome of "eating places that look like New England town meeting houses dressed up for Sunday." Boston historian and author Anthony M. Sammarco recounts how Howard Johnson introduced twenty-eight flavors of ice cream, the "Tendersweet" clam strips, grilled frankforts and a menu of delicious and traditional foods that families eagerly enjoyed when they traveled.
The Conviction of Richard Nixon: The Untold Story of the Frost/Nixon Interviews
James Reston Jr. - 2007
Nixon a pardon on September 8, 1974, one month after Nixon resigned from office in disgrace. Effectively removed from the reach of prosecutors, Nixon returned to California, uncontrite and unconvicted, convinced that time would exonerate him of any wrongdoing and certain that history would remember his great accomplishments—the opening of China and the winding down of the Vietnam War—and forget his “mistake,” the “pipsqueak thing” called Watergate.In 1977, three years after his resignation, Nixon agreed to a series of interviews with television personality David Frost. Conducted over twelve days, they resulted in twenty-eight hours of taped material, which were aired on prime-time television and watched by more than 50 million people worldwide. Nixon, a skilled lawyer by training, was paid $1 million for the interviews, confident that this exposure would launch him back into public life. Instead, they sealed his fate as a political pariah.James Reston, Jr., was David Frost’s Watergate advisor for the interiews, and The Conviction of Richard Nixon is his intimate, behind-the-scenes account of his involvement. Originally written in 1977 and published now for the first time, this book helped inspire Peter Morgan’s hit play Frost/Nixon. Reston doggedly researched the voluminous Watergate record and worked closely with Frost to develop the interrogation strategy. Even at the time, Reston recognized the historical importance of the Frost/Nixon interviews; they would result either in Nixon’s de facto conviction and vindication for the American people, or in his exoneration and public rehabilitation in the hands of a lightweight. Focused, driven, and committed to exposing the truth, Reston worked tirelessly to arm Frost with the information he needed to force Nixon to admit his culpability. In The Conviction of Richard Nixon, Reston provides a fascinating, fly-on-the-wall account of his involvement in the Nixon interviews as David Frost’s Watergate adviser. Written in 1977 immediately following these celebrated television interviews and published now for the first time, The Conviction of Richard Nixon explains how a British journalist of waning consequence drove the famously wily and formidable Richard Nixon to say, in an apparent personal epiphany, “I have impeached myself.”From the Hardcover edition.
Who Will Do What by When?: How to Improve Performance, Accountability and Trust with Integrity
Tom Hanson - 2005
Join him as he races to learn the fundamentals of team and personal effectiveness before he loses his job - and the woman he loves.Along the way you'll arm yourself with the tools you need to cut through the daily tangled web of organizational politics and interpersonal issues that hinder performance. You'll learn to: Use the "Integrity Tools" to boost performance, trust and personal power Hold others accountable without being overbearing Evoke sustainable, outstanding performance in teams
Stick Together: A Simple Lesson to Build a Stronger Team
Jon Gordon - 2021
The authors guide individuals and teams on an inspiring journey to show them how to persevere through challenges, overcome obstacles, and create success together.Stick Together follows Coach David, a high school basketball coach looking to motivate his team for the new season. The team members are given sticks with words written on them and tasked with a number of missions:To find another player with the same word written on their stick To explain why that word is important for a team to be their best To render their sticks unbreakable As the players work together to complete their tasks, they discover how to make their team stronger and create an unbreakable bond. Perfect for student athletes and teams in all industries including business, education, healthcare, and nonprofit, and for readers of all ages, Stick Together will resonate with anyone looking to improve their team performance and excel in a group environment.
The Midas Touch - 99 Pages To Acquire The Art Alchemy & Forge Champions
Sheetal Nair - 2020
This book talks about how one can acquire the expertise to forge leaders, I have delved deep into my interactions with inspiring leaders/mentors who have carved a niche for themselves & benchmarked their best practices for you to imbibe.There is a lot of Vedic & Greco-Roman cultural influence which you shall find in this book, as it draws a parallel between ancient knowledge & its modern interpretation.Each of the 22 Chapters should be perceived as a tool & this book aspires to serve as a instrument to learn techniques to develop leaders & forge them into champions.
Extreme Toyota: Radical Contradictions That Drive Success at the World's Best Manufacturer
Emi Osono - 2008
With unprecedented access to the inner working of Toyota, the authors spent six years researching the company, interviewing hundreds of executives and employees, and discovering the company's secret of success. What they uncovered will surprise you and change the way you think about business. Simultaneously rigidly traditional and seriously innovative, it is precisely those internal contradictions that make the company so successful and admired.
Storm the Norm: Untold Stories of 20 Brands That Did It Best
Anisha Motwani - 2016
Some of these are brands that have come from nowhere and created new categories, some have challenged the hegemony of long-standing leaders, and some are decades-old brands which have continuously reinvented themselves to stay on top.Drawing from her rich experience with brands in India, Anisha Motwani has created a powerful package of inspiration and methodology. With a Foreword by insights specialist Santosh Desai and an Afterword by innovation specialist Ranjan Malik, Storm the Norm will leave you altered. This book is replete with crucial untold secrets of businesses that made all the difference.
The Starbucks Story
John Simmons - 2005
You can get a cup at any caf, sandwich bar or restaurant anywhere. So how did Starbucks manage to reinvent coffee as a whole new experience, and create a hugely successful brand in the process? The Starbucks Story tells the brand's story from its origins in a Seattle fish market to its growing global presence today. This is a story that has unfolded quickly - at least in terms of conventional business development. Starbucks is a phenomenon. Unknown 15 years ago, it now ranks among the 100 most valuable brands in the world. It has become the quintessential brand of the modern age, built around the creation of an experience that can be consistently reproduced across the world. Originally published in 2004 as 'My Sister's A Barista: How they made Starbucks a home away from home', this new 2012 edition has been updated to bring the brand up to date.
Coco Chanel: A Life from Beginning to End
Hourly History - 2020
She changed the way women thought about fashion and themselves; her dresses were meant to free women of the corset and allow them to move freely and elegantly. At the dawn of a new century, Chanel stood for a new type of woman.Chanel worked her way up from living in an orphanage to dining with royalty. She personified her own designs. Always independent, she never married, took on lovers as she pleased, and never apologized. A century after Coco Chanel opened her first small shop in Paris, her designs still define luxury.Discover a plethora of topics such asAn Orphaned GirlCoco Takes on ParisChanel No. 5The Crash of 1929Chanel during World War II: The Nazi SpyExile and ReturnAnd much more!
Fatal Treasure: Greed and Death, Emeralds and Gold, and the Obsessive Search for the Legendary Ghost Galleon Atocha
Jedwin Smith - 2003
Fatal Treasure is a truly compelling read.-Aphrodite Jones, New York Times bestselling author of Cruel Sacrifice and All She WantedIn 1622, hundreds of people lost their lives to the curse of the Spanish galleon Atocha-and they would not be the last. Fatal Treasure combines the rousing adventure of Ship of Gold in the Deep Blue Sea with the compelling characters and local color of Midnight in the Garden of Good and Evil. It tells the powerful true story of the relentless quest to find the Atocha and reclaim her priceless treasures from the sea. You'll follow Mel Fisher, his family, and their intrepid team of treasure hunters as they dive beneath the treacherous waters of the Florida Straits and scour the ocean floor in search of gold, silver, and emeralds. And you'll discover that nearly four centuries after the shipwreck, the curse of the Atocha is still a deadly force.""On this day, the sea once again relinquished its hold on the riches and glory of seventeenth-century Spain. And by the grace of God, I would share the moment of glory . . . . I was reaching for my eighth emerald, another big one, when the invisible hands squeezed my trachea. In desperation, I clutched at my throat to pry away the enemy's fingers. But no one had hold of me.""-From the Prologue
Why They Fought: The Real Reason for the Civil War
David von Drehle - 2011
What followed is the American epic, written in blue and gray and gore. So how is that 150 years later, we are still fighting over why the war was fought? Few historical questions stir up as much passionate confusion as that one—even though scholars consider it a settled question. In this ebook, veteran TIME writer, David Von Drehle explores process of forgetting, denying, and rediscovering the meaning of the Civil War.
Skyway: The True Story of Tampa Bay's Signature Bridge and the Man Who Brought It Down
Bill DeYoung - 2013
Directly in the ship’s path was the Sunshine Skyway Bridge--two ribbons of concrete, steel, and asphalt that crossed fifteen miles of open bay. Suddenly, a violent weather cell reduced visibility to zero at the precise moment when Lerro attempted to direct the 20,000-ton vessel underneath the bridge. Unable to stop or see where he was going, Lerro drove the ship into a support pier; the main span splintered and collapsed 150 feet into the bay. Seven cars and a Greyhound bus fell over the broken edge and into the churning water below. Thirty-five people died.Skyway tells the entire story of this horrific event, from the circumstances that led up to it through the years-long legal proceedings that followed. Through personal interviews and extensive research, Bill DeYoung pieces together the harrowing moments of the collision, including the first-person accounts of witnesses and survivors. Among those whose lives were changed forever was Wesley MacIntire, the motorist whose truck ricocheted off the hull of the Summit Venture and sank. Although he was the lone survivor, MacIntire, like Lerro, was emotionally scarred and remained haunted by the tragedy for the rest of his life. Similarly, DeYoung details the downward spiral of Lerro’s life, his vilification in the days and weeks that followed the accident, and his obsession with the tragedy well into his painful last years. DeYoung also offers a history of the ill-fated bridge, from its construction in 1954, through the addition of a second parallel span in 1971, to its eventual replacement. He discusses the sinking of a Coast Guard cutter a mere three months before Skyway collapsed and the Department of Transportation’s dire warnings about the bridge’s condition. The result is a vividly detailed portrait of the rise and fall of a Florida landmark.