A challenging customer, in his view, goes from being someone who poses an obstacle to quality work to someone with eye-opening ideas and concepts. Approached as an exercise in listening and learning, these conversations can become long-term lessons. Ambi has worked with some of the most respected brands and names in the Indian corporate world, and each of those assignments were for him masterclasses in leadership development. In this book, Ambi recounts conversations with some of the most iconic business leaders, such as Ratan Tata, Azim Premji, S. Ramadorai, Karsanbhai Patel, M. Damodaran, Dr V. Kurien and many others. He soaked up these conversations, in his own words, 'like a sponge’. This book is an attempt to walk us through some of those dialogues – both the illuminating and the difficult aspects of them – to help us understand how they were learning sessions. For anyone looking at turbocharging their business and career, the ‘Sponge Process’ that emphasises listening is a radical new way of engaging with clients and customers.

    During the Cold War, a more monumental effort was made by America and her allies to intercept and exploit Russian and communist countries communications. In the mid-1950s a tunnel was built by British MI-6 and the CIA which tapped into a buried communications cable in East Berlin. They successfully intercepted and exploited East European and Russian communist communications for over a year. Suddenly, in 1956 the tunnel was “discovered” by the Russians, denying the allies this exceptionally valuable intelligence source. This novel, The Berlin Tunnel is a fictional account of how a second tunnel might have been built between East and West Berlin. It is a thriller which takes the reader into the super-secret world that the author occupied fifty years ago. Every scene in The Berlin Tunnel could have happened. The time—1960-1961, and the place—the Divided City of Berlin have been faithfully recreated using extensive research and the author’s personal experience. Young American Air Force Captain Robert Kerr arrives in a divided Berlin awash with spies who move freely between the East and West. His task—build a TOP SECRET tunnel under the River Spree into East Berlin—tap into highly classified communications links between civilian and military leaders in Russia and the Warsaw Pact countries. The knowledge gained from this source will help America’s leaders to manage an imminent confrontation between the East and West over Berlin, perhaps even prevent World War III. At all costs, knowledge that the tunnel is being built must be hidden from the Russian KGB and the East German Stasi as well as our closest allies—the British and French. Only those involved in its construction can be allowed to know of the existence of the tunnel. Love couldn’t have found him as a worse time. Soon after he arrives, Robert falls for a German girl, Anna Fischer. It is spy verses spy as the dreaded East German Secret Police—the Stasi use every means possible to determine what Robert and his construction crew are doing in Berlin. But it is Anna, who is often caught in the crossfire between the Americans and the Stasi. The conclusion of the novel centers around events that focuses the attention of the world on Berlin. First, the Wall is closed, trapping 19 million East Germans including Anna’s entire family behind the Iron Curtain. A few months later, the world held its collective breath when the Berlin Crisis occurs—High Noon at Checkpoint Charlie—the only time in the Cold War when Russian and American tanks faced each other. Robert and Anna are caught up in these momentous events as they try to free her family and survive in a very dangerous city.

    Here, New York Times bestselling author Neil Smith, with more than 20 years of experience leading large-scale performance improvements, reveals the hidden barriers that cause excellent companies to do dumb things and cause smart people within companies to act in dumb ways. Drawing on his years of experience working with CEOs and helping transform top global businesses, and insights to CEOs around the world, Smith has identified eight barriers that prevent organizations from both achieving and maintaining sustainable success. Rich with anecdotes and case studies, Smith outlines a fast and proven process in which 12 principles of business transformation can break down the barriers holding companies back.

    He continued to make great music while slowly returning to his Catholic roots. His hard-won wisdom filters through his stories whether he's recalling how he went shopping with John Lennon and ended up on the cover of Sgt. Peppers Lonely Hearts Club Band or what it was like to travel in the Jim Crow South with Sam Cooke.Praise for Dion... "To this day nobody, nobody can rock like Dion."—Lou Reed "He always had the name that said it all...Dion."—Bruce Springsteen "If you want to hear a great singer, listen to Dion. His genius has never deserted him."—Bob DylanThe audio edition of this book can be downloaded via Audible.

    As Key and his Government begin campaigning for a third term in Parliament, this in-depth portrait will give a clearer idea of Key, the man and politician. Journalist John Roughan has secured unprecedented access to John Key and his closest advisors. This book will provide insights into what motivates a multi-millionaire to become Prime Minister and examines his thoughts and aspirations. It will provide the clearest picture yet of what drives this country's Prime Minister. The book will follow Key's early life, starting with the break-up of his parents, his upbringing in a state house with an interesting Jewish refugee mother and his years at high school and university. It will follow his early career as a finance trader, his move into politics and his performance in power so far. Roughan will explore how Key's political views were formed by his life experiences, and how his political decisions fit within the context of his life story. John Key and his wife Bronagh have agreed to be interviewed for the book.

    But he soon learns that rats in suits are even worse. What do you do when rats invade your barn? Kill them or negotiate? Mason finds out the hard way that force does not always work! An allegory of war and violence? A statement on the arms race? Neal Asher’s work takes Orwell’s Animal Farm into a grimly humorous future where evolution is outrunning humanity. You may never trust a rat again! “I’ve never read anything like MASON’S RATS before … it’s sharp, funny and highly inventive. There’s more fun in this one slim volume than in many a full-length novel!” – Stephen Gallagher

    In this new seventh edition, the authors have streamlined the discussion by pruning older material and weaving in new developments. The result is an authoritative source on all major dimensions of Texas school law that is both well integrated and easy to read.Intended for Texas school personnel, school board members, interested attorneys, and taxpayers, the seventh edition explains what the law is and what the implications are for effective school operations. It is designed to help professional educators avoid expensive and time-consuming lawsuits by taking effective preventive action. It is an especially valuable resource for school law courses and staff development sessions.The seventh edition begins with a review of the legal structure of the Texas school system. Successive chapters address attendance and the instructional program, the education of children with special needs, employment and personnel, expression and associational rights, the role of religion in public schools, student discipline, open meetings and records, privacy, search and seizure, and legal liability under both federal and Texas law. In addition to state law, the book addresses the growing role of the federal government in school operation through such major federal legislation as the Americans with Disabilities Act, the Individuals with Disabilities Education Act, and the No Child Left Behind Act.

    The generation that was raised in an age of instant communication, questioning authority and traditions, and Ritalin has begun tearing down the corporate ladder, communicating on the fly, and bringing play to work. But even with all the exciting potential that lies ahead for these creative, bold thinkers, it will all be for not if they cannot effectively bridge the gap between the hierarchical management style of senior executives and the casual, more collaborative approach of their peers.In Manager 3.0, the first-ever management guide written exclusively for the Millennial generation, readers will learn how to master crucial skills such as dealing with difficult people, delivering constructive feedback, and making tough decisions--while gaining insight into the four generations--yes, four!--currently in the workplace and how they can successfully bring out the best in each.Packed with interviews and examples from companies like Zappos, Groupon, Southwest Airlines, and Google, this invaluable, one-of-a-kind resource will help these promising new managers connect with and encourage the unique talents of the generations around them, while also developing an effective leadership style of their own.

    With authors from Michael E. Porter to Katrina lake and company examples from Alibaba to 3M, this volume brings the most current and important management conversations right to your fingertips.THIS BOOK WILL INSPIRE YOU TO:1.Ask better questions to boost your learning, persuade others, and negotiate more effectively2.Create workplace conditions where gender equity can thrive3.Boost results by allowing humans and AI to enhance one another's strengths 4.Make better connections with your customers by giving them a glimpse inside your company5.Scale your agile processes from a few teams to hundreds6.Build a commitment to both economic and social values in your organization7.And prepare your company for a rapidly aging workforce and societyTHOSE CHOOSING THE AUDIBLE EDITION PLEASE TAKE NOTE:When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.©2020 Harvard Business Publishing Corporation (P)2019 Gildan Media

    During the seven decades from the U.S. entry into World War II in 1941 to the present, economic constraints rarely limited what the United States did in the world. Now that will change. The country's soaring deficits, fueled by the huge costs of the financial crash and of its entitlement programsaSocial Security and Medicareawill compel a more modest American international presence. In assessing the consequences of this new, less expensive foreign policy, Mandelbaum, one of America's leading foreign policy experts, describes the policies the United States will have to discontinue, assesses the potential threats from China, Russia, and Iran, and recommends a new policy, centered on a reduction in the nation's dependence on foreign oil, which can do for America and the world in the twenty-first century what the containment of the Soviet Union did in the twentieth.

    I have explored the interrelationship of race, class, and gender, not as abstract issues but as actual encounters and episodes, providing me with a "voice". Varied as the narrative may be, they are told by the same voice--that of a wounded but surviving writer and academic. So perhaps the story that all the narratives tell is one of self-preservation. Memoirs, after all, become the literary representation of memory."

    You'll learn how to review financial statements, analyze earnings, detect fraud, assess stock prices, value companies, and structure mergers and acquisitions, among other exercises.

    Life is a beauty, admire it. Life is a dream, realize it. Life is a challenge, meet it. Life is a duty, complete it. Life is a game, play it. Life is a promise, fulfil it. Life is sorrow, overcome it. Life is a song, sing it. Life is a struggle, accept it. Life is a tragedy, confront it. Life is an adventure, dare it. Life is luck, make it. Life is life, fight for it!” Mother Teresa Do you feel down sometimes and in need of inspiration?Do you want the largest collection of Inspirational Quotes you can get to give you the few words of encouragement you need, a collection that covers topics from ‘Motivation’ to ‘Destiny’ to ‘Love’?Do you want a collection that even includes a special Humor section to make you smile and laugh?Then you want this collection from Everlasting Flames Publishing - designed for You!“Take the first step in faith. You don’t have to see the whole staircase, just take the first step.” Dr. Martin Luther King Jr.“Better to light a candle than curse the darkness.” Chinese Proverb THE 'MUST-HAVE' COLLECTIONWe all feel at a loss sometimes and need some simple pick me ups to help us become motivated and in control once more.That’s why this Inspirational Quote Ultimate Collection was created. “Life has taught us that love does not consist in gazing at each other, but in looking outward together in the same direction.” Antoine de Saint ExuperyTHE BIGGEST COLLECTION AVAILABLEIn this wonderful collection you get over 3000 fantastic quotes and amazing sayings, to inspire you every day, to help achieve your goals! EASY TABLE OF CONTENTSThe collection has an easy Table of Contents, dividing the quotes into different topics, such as ‘Inspiration’, ‘Determination’ and ‘Finding Happiness’.This makes it easy for you to jump to a section for the special pick me up you need at a specific moment.All the quotes are drawn from famous people and personalities from around the world, Socrates to Churchill to Tony Robins, motivational speakers to great philosophers and writers.“Courage doesn’t always roar. Sometimes courage is the quiet voice at the end of the day saying, ‘I will try again tomorrow’.” Mary Anne Radmacher HersheySPECIAL UNIQUE HUMOR SECTIONThe collection also includes a very special collection of Humorous Quotes and sayings, showing the funny side of optimism, happiness, money and business, drawn from comedians and famous humorists, from Mark Twain to Henny Youngman to Richard Lewis. Laughter is really the best medicine and its power to heal and motivate should never be overlooked!DON'T MISS OUT!As you read this, you can understand why you have to have this Ultimate Collection, because it is the best collection you can get. At a price that is next to nothing...You already know you want the most complete collection, so don't accept other collections that are lacking. Get this Inspirational Quotes Ultimate Collection right now and let it start changing your world!“It does not matter how slowly you go so long as you do not stop.” ConfuciusAFTER YOUR PURCHASE PLEASE LOOK UP OUR OTHER TITLES YOU MIGHT LIKEBIBLE VERSES ULTIMATE 500+ Beautiful Verses PLUS SPECIAL CHRISTMAS SECTIONMOTHER QUOTES ULTIMATE 3

    Rogue & Kat Savage.

    The authors identify 10 qualities, attributes, and skills that help to explain Lincoln's effectiveness, despite seemingly insurmountable odds:1. Implementing and sustaining a mission and vision with focused and profound clarity2. Communicating ideas effectively with precise and straightforward language3. Building a diverse and competent team to successfully address the mission4. Engendering trust, loyalty, and respect through humility, humor, and personal example5. Leading and serving with emotional intelligence and empathy6. Exercising situational competence and responding appropriately to implement effective change7. Rising beyond personal and professional trials through tenacity, persistence, resilience, and courage8. Exercising purposeful visibility9. Demonstrating personal growth and enhanced competence as a lifetime learner, willing to reflect on and expand ideas10. Believing that hope can become a realityChapters devoted to each element explore the historical record of Lincoln's life and actions, then discuss the implications for modern educators. End-of-chapter exercises provide a structure for reflection, analysis of current behaviors, and guidance for future work, so that readers can create their own path to success--inspired by the example of one of the greatest leaders of all time.