It offers comprehensive coverage of core concepts, foundational scholars, and emerging theories. The textbook presents section reviews with rich questions, discussions that help students apply their knowledge, and features that draw learners into the discipline in meaningful ways. The second edition has been updated significantly to reflect the latest research and current, relevant examples.

    Nevertheless, many teachers end up using language patterns that undermine these goals. Do any of these scenarios sound familiar?We want students to take responsibility for their learning, yet we use language that implies teacher ownership.We want to build positive relationships with students, yet we use sarcasm when we get frustrated.We want students to think learning is fun, yet we sometimes make comments that suggest the opposite.We want students to exhibit good behavior because it's the right thing to do, yet we rely on threats and bribes, which implies students don't naturally want to be good.What teachers say to students--when they praise or discipline, give directions or ask questions, and introduce concepts or share stories--affects student learning and behavior. A slight change in intonation can also dramatically change how language feels for students. In What We Say and How We Say It Matter, Mike Anderson digs into the nuances of language in the classroom. This book's many examples will help teachers examine their language habits and intentionally improve their classroom practice so their language matches and supports their goals.

    Melissa Stanton’s The Stay-at-Home Survival Guide is an all-encompassing, truth-telling how-to book that addresses the many practical and psychological issues facing stay-at-home moms today.How do you create time for yourself? Is there really time to do it all (feed the kids, keep them busy, clean the house, balance the checkbook, and take a shower)? How do you deal with the absence of the “professional you"?An invaluable resource for mothers, The Stay-at-Home Survival Guide includes interviews with stay-at-home moms, discussions with experts (family therapists, educators, medical specialists, career counselors), checklists to help you make the most of your time and keep you balanced, and Melissa Stanton’s own experiences leaving a career as an editor for People magazine to become a stay-at-home mom herself.

    In a breathtaking, minute-by-minute format, December 8, 1980: The Day John Lennon Died follows the events leading to the horrible moment when Mark David Chapman calmly fired his Charter Arms .38 Special into the rock icon, realizing his perverse fantasy of attaining perennial notoriety. New York Times bestselling author Keith Elliot Greenberg takes us back to New York City and the world John Lennon woke up to. The day begins with a Rolling Stone photo session that takes on an uncomfortable tone when photographer Annie Leibowitz tries to maneuver Yoko Ono out of the shot. Later Lennon gives the last interview of his life, declaring, "I consider that my work won't be finished until I'm dead and buried and I hope that's a long, long time." We follow the other Beatles, Lennon's family, the shooter, fans, and New York City officials through the day, and as the hours progress, the pace becomes more breathless. Once the fatal shots are fired, the clock continues to tick as Dr. Stephan Lynn walks from the emergency room after declaring the former Beatle dead, Howard Cosell announces the singer's passing on Monday Night Football, and Paul McCartney is lambasted for muttering "Drag, isn't it?" - his bereavement confused with indifference. The epilogue examines the aftermath of the killing: the considerable moment when 100,000 New Yorkers stood in silence in Central Park, the posthumous reunion of the Beatles in the studio with George, Paul, and Ringo accompanying the recordings of their old friend the unveiling of a bronze John Lennon statue in Fidel Castro's Cuba, and the durable legacy that persists today.

    It examines the many roles and functions community counselors perform, the variety of settings in which their work is done, and how that work differs from one client population to another.

    Events we were told were consigned to history—democratic revolt and social revolution—are being lived by millions of people.In this compelling new book, Paul Mason explores the causes and consequences of this great unrest. From Cairo to Athens, Wall Street and Westminster to Manila, Mason goes in search of the changes in society, technology and human behaviour that have propelled a generation onto the streets in search of social justice. In a narrative that blends historical insight with first-person reportage, Mason shines a light on these new forms of activism, from the vast, agile networks of cyberprotest to the culture wars and tent camps of the #occupy movement. The events, says Mason, reflect the expanding power of the individual and call for new political alternatives to elite rule and global poverty.

    The unexpected is often dramatic, as with hurricanes or terrorist attacks. But the unexpected can also come in more subtle forms, such as a small organizational lapse that leads to a major blunder, or an unexamined assumption that costs lives in a crisis. Why are some organizations better able than others to maintain function and structure in the face of unanticipated change? Authors Karl Weick and Kathleen Sutcliffe answer this question by pointing to high reliability organizations (HROs), such as emergency rooms in hospitals, flight operations of aircraft carriers, and firefighting units, as models to follow. These organizations have developed ways of acting and styles of learning that enable them to manage the unexpected better than other organizations. Thoroughly revised and updated, the second edition of the groundbreaking book Managing the Unexpected uses HROs as a template for any institution that wants to better organize for high reliability.

    Maybe you listen to an argument in which neither party seems to hear the other. Or maybe your mind drifts to other matters when people talk to you. People Skills is a communication skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you: · How to get your needs met using simple assertion techniques · How body language often speaks louder than words · How to use silence as a valuable communication tool · How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

    The third edition adds chapters on working with Russian immigrants, the Commissioned Corps, and summer camp. No index is provided. Annotation ©2004 Book News, Inc., Portland, OR

    It covers every aspect of call center management - service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, strategy and key enabling technologies - in a format that is well-organized and easy to understand. The updated and expanded edition contains important new information, including: Trends in customer expectations; Best practices in performance reports and objectives; How to create an effective customer access strategy appropriate for today's environment; How to manage multichannel contacts with quality; New technologies, and how they're changing customer contact services; Improving the call center's strategic impact and ROI; New case studies and examples from Wells Fargo, Starbucks, Aetna and many others.

    The 16 project-based lessons show readers step-by-step the key techniques for working with InDesign CS6. Readers learn what they need to know to create engaging page layouts using InDesign CS6. This completely revised CS6 edition covers the new tools for adding PDF form fields, linking content, and creating alternative layouts for digital publishing. The companion CD includes all the lesson files that readers need to work along with the book. This thorough, self-paced guide to Adobe InDesign CS6 is ideal for beginning users who want to master the key features of this program. Readers who already have some experience with InDesign can improve their skills and learn InDesign's newest features. "The Classroom in a Book series is by far the best training material on the market. Everything you need to master the software is included: clear explanations of each lesson, step-by-step instructions, and the project files for the students." -Barbara Binder, Adobe Certified Instructor, Rocky Mountain Training Classroom in a Book(R), the best-selling series of hands-on software training workbooks, helps you learn the features of Adobe software quickly and easily. Classroom in a Book offers what no other book or training program does-an official training series from Adobe Systems Incorporated, developed with the support of Adobe product experts. All of Peachpit's eBooks contain the same content as the print edition. You will find a link in the last few pages of your eBook that directs you to the media files.Helpful tips:If you are able to search the book, search for "Where are the lesson files?"Go to the very last page of the book and scroll backwards.You will need a web-enabled device or computer in order to access the media files that accompany this ebook. Entering the URL supplied into a computer with web access will allow you to get to the files.Depending on your device, it is possible that your display settings will cut off part of the URL. To make sure this is not the case, try reducing your font size and turning your device to a landscape view. This should cause the full URL to appear.

    In The Politics of Glory, bestselling author Bill James takes a hard look at the Hall - not only at the traditional questions of who is in and who is out and why, but at how the Hall of Fame operates, who operates it, how they make decisions, and why those decisions sometimes go awry. Using the endless battle over onetime Yankee shortstop - and new Hall of Famer - Phil Rizzuto as a recurring theme, James analyzes the perennial debate over Hall of Fame qualifications: players who should be in, and aren't, as well as players who shouldn't be, and are. Who is more deserving of induction, Catfish Hunter or Luis Tiant? Whatever happened to Vern Stephens, the St. Louis Browns shortstop who began in the majors the same year as Stan Musial . . . and during his first eight years had more home runs and RBIs than Musial? Can you name the shortstop who is the very best player in baseball history who is not in the Hall of Fame? (Hint: It wasn't Rizzuto.). Was Don Drysdale a qualified Hall of Famer? From Ron Santo to Joe Tinker, from Joe Gordon to Richie Ashburn, and (of course) from Shoeless Joe Jackson to Pete Rose, here are the fascinating stories, the profound dilemmas, and the raucous controversies that make up the history of baseball's Hall of Fame.

    

    Jones offers a probing look at the epochal changes sweeping the media, changes which are eroding the core news that has been the essential food supply of our democracy. At a time of dazzling technological innovation, Jones says that what stands to be lost is the fact-based reporting that serves as a watchdog over government, holds the powerful accountable, and gives citizens what they need. In a tumultuous new media era, with cutthroat competition and panic over profits, the commitment of the traditional news media to serious news is fading. Indeed, as digital technology shatters the old economic model, the news media is making a painful passage that is taking a toll on journalistic values and standards. Journalistic objectivity and ethics are under assault, as is the bastion of the First Amendment. Jones characterizes himself not as a pessimist about news, but a realist. The breathtaking possibilities that the web offers are undeniable, but at what cost? Pundits and talk show hosts have persuaded Americans that the crisis in news is bias and partisanship. Not so, says Jones. The real crisis is the erosion of the iron core of news, something that hurts Republicans and Democrats alike.Losing the News depicts an unsettling situation in which the American birthright of fact-based, reported news is in danger. But it is also a call to arms to fight to keep the core of news intact.Praise for the hardcover: Thoughtful.--New York Times Book ReviewAn impassioned call to action to preserve the best of traditional newspaper journalism.--The San Francisco ChronicleMust reading for all Americans who care about our country's present and future. Analysis, commentary, scholarship and excellent writing, with a strong, easy-to-follow narrative about why you should care, makes this a candidate for one of the best books of the year.--Dan Rather

    Now Mitchell, who served as independent chairman of the peace talks for the length of the process, tells us the inside story of the grueling road to this momentous accord and the subsequent developments that may threaten, or strengthen, the chance for a lasting peace in Northern Ireland.