Nonviolent Communication partners practical skills with a powerful consciousness and vocabulary to help you get what you want peacefully.In this internationally acclaimed text, Marshall Rosenberg offers insightful stories, anecdotes, practical exercises and role-plays that will dramatically change your approach to communication for the better. Discover how the language you use can strengthen your relationships, build trust, prevent conflicts and heal pain. Revolutionary, yet simple, NVC offers you the most effective tools to reduce violence and create peace in your life—one interaction at a time.Over 150,000 copies sold and now available in 20 languages around the world. More than 250,000 people each year from all walks of life are learning these life-changing skills.

    Leman offers readers a fascinating and often funny look at how birth order affects personality, marriage and relationships, parenting style, career, and children.

    The result is a funny and thought-provoking playbook for contemporary families, with more than 200 useful strategies, including: the right way to have family dinner, what your mother never told you about sex (but should have), and why you should always have two women present in difficult conversations… Timely, compassionate, and filled with practical tips and wise advice, Bruce Feiler’s The Secrets of Happy Families: Improve Your Mornings, Rethink Family Dinner, Fight Smarter, Go Out and Play, and Much More should be required reading for all parents.

    In this truly groundbreaking book, nationally respected educator Alfie Kohn begins instead by asking "What do kids need — and how can we meet those needs?" What follows from that question are ideas for working with children rather than doing things to them. One basic need all children have, Kohn argues, is to be loved unconditionally, to know that they will be accepted even if they screw up or fall short. Yet conventional approaches to parenting such as punishments (including "time-outs"), rewards (including positive reinforcement), and other forms of control teach children that they are loved only when they please us or impress us. Kohn cites a body of powerful, and largely unknown, research detailing the damage caused by leading children to believe they must earn our approval. That's precisely the message children derive from common discipline techniques, even though it's not the message most parents intend to send. More than just another book about discipline, though, Unconditional Parenting addresses the ways parents think about, feel about, and act with their children. It invites them to question their most basic assumptions about raising kids while offering a wealth of practical strategies for shifting from "doing to" to "working with" parenting — including how to replace praise with the unconditional support that children need to grow into healthy, caring, responsible people. This is an eye-opening, paradigm-shattering book that will reconnect readers to their own best instincts and inspire them to become better parents.

    The experience demolished her Western preconceptions of how we should live and led her to a radically different view of what human nature really is. She offers a new understanding of how we have lost much of our natural well-being and shows us practical ways to regain it for our children and for ourselves.

    Nadine Burke Harris was already known as a crusading physician delivering targeted care to vulnerable children. But it was Diego — a boy who had stopped growing after a sexual assault — who galvanized her journey to uncover the connections between toxic stress and lifelong illnesses.The news of Burke Harris’s research is just how deeply our bodies can be imprinted by ACEs—adverse childhood experiences like abuse, neglect, parental addiction, mental illness, and divorce. Childhood adversity changes our biological systems, and lasts a lifetime.  For anyone who has faced a difficult childhood, or who cares about the millions of children who do, the scientific insight and innovative, acclaimed health interventions in The Deepest Well represent hope for preventing lifelong illness for those we love and for generations to come​.

    Harvey Karp reveals an extraordinary treasure sought by parents for centuries --an automatic “off-switch” for their baby’s crying.No wonder pediatricians across the country are praising him and thousands of Los Angeles parents, from working moms to superstars like Madonna and Pierce Brosnan, have turned to him to learn the secrets for making babies happy.Never again will parents have to stand by helpless and frazzled while their poor baby cries and cries. Dr. Karp has found there is a remedy for colic. “I share with parents techniques known only to the most gifted baby soothers throughout history …and I explain exactly how they work.”In an innovative and thought-provoking reevaluation of early infancy, Dr. Karp blends modern science and ancient wisdom to prove that newborns are not fully ready for the world when they are born. Through his research and experience, he has developed four basic principles that are crucial for understanding babies as well as improving their sleep and soothing their senses. ·The Missing Fourth Trimester: as odd as it may sound, one of the main reasons babies cry is because they are born three months too soon.·The Calming Reflex: the automatic reset switch to stop crying of any baby in the first few months of life.·The 5 “S’s”: the simple steps (swaddling, side/stomach position, shushing, swinging and sucking) that trigger the calming reflex. For centuries, parents have tried these methods only to fail because, as with a knee reflex, the calming reflex only works when it is triggered in precisely the right way. Unlike other books that merely list these techniques Dr. Karp teaches parents exactly how to do them, to guide cranky infants to calm and easy babies to serenity in minutes…and help them sleep longer too.·The Cuddle Cure: the perfect mix the 5 “S’s” that can soothe even the most colicky of infants.In the book, Dr. Karp also explains:What is colic?Why do most babies get much more upset in the evening?How can a parent calm a baby--in mere minutes?Can babies be spoiled?When should a parent of a crying baby call the doctor?How can a parent get their baby to sleep a few hours longer?Even the most loving moms and dads sometimes feel pushed to the breaking point by their infant’s persistent cries. Coming to the rescue, however, Dr. Karp places in the hands of parents, grandparents, and all childcare givers the tools they need to be able to calm their babies almost as easily as…turning off a light.

    Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness?Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way.Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers for Office Depot in Argentina and Microsoft in Egypt. She gets to know the Mormon wives who answer JetBlue's customer service calls from their homes in Salt Lake City, and listens in on calls from around the globe at a FedEx customer service center in Memphis. She meets with the creators of the yearly Customer Rage Study, customer experience specialists at Credit Suisse in Zurich, the founder and CEO of FedEx, and the CEO of the rising Internet retailer Zappos.com. Yellin finds out which country complains about service the most (Sweden), interviews an actress who provides the voice for automated answering systems at many big corporations, and talks to the people who run a website (GetHuman.com that posts codes for bypassing automated voices and getting to an actual human being at more than five hundred major companies.Yellin weaves her vast reporting into an entertaining narrative that sheds light on the complex forces that create our infuriating experiences. She chronicles how the Internet and global competition are forcing businesses to take their customers' needs more seriously and offers hope from people inside and outside the globalized corporate world fighting to make customer service better for us all.Your Call Is (Not That) Important to Us cuts through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps alike will find this lively examination of the crossroads of world commerce -- the point where businesses and their customers meet -- illuminating and essential.

    You wonder what on Earth to do, so you get advice, read books, watch videos, ask the internet. And still, something's missing.You need a plan that addresses your child's needs, not everyone else's. Why couldn't children come with a handbook?Turns out, children are born with a handbook—they are the handbook.In The Child Whisperer, bestselling author Carol Tuttle explains that children tell their parents every day exactly how they need to be parented. They tell their teachers exactly how they need to be taught. Children are trying to tell adults who they are so they can be recognized and treated in a way that honors them uniquely. The Child Whisperer reveals that the key to raising happy, healthy, cooperative children lies in understanding and responding to a child's inner nature. Children's true natures are written in the shape of their faces and expressed daily in their appearance, body language, tone of voice, and choice of words. Your child's unique laugh, cry, joys, worries, and even tantrums speak volumes about they type of parenting they need. And you'll learn exactly how to offer it by reading The Child Whisperer. This simple but unique approach actually makes parenting more intuitive, fun, cooperative, and most importantly—customized to your individual child.The Child Whisperer will give you the tools to: - Have a happier, more cooperative child, using less discipline - Foster more confidence and natural success in your child - Repair trouble parent/teen relationships - Reconnect with your adult childrenThe Child Whisperer teaches how to read unsaid clues that children naturally give every day, and shows how parenting, teaching, coaching, and mentoring children can be an even more intuitive, cooperative experience than ever.Join the conversation and learn how to become a child whisperer too: http://thechildwhisperer.com/

    But let's face it: family life can get downright crazy, and it's at those moments that we most need to keep our cool. Family therapist Susan Stiffelman has shown thousands of parents how to be the cool, confident "Captain of the ship" in their children's lives. Based on her successful practice and packed with real-life stories, Susan shares proven strategies and crystal clear insights to motivate kids to cooperate and connect. Parenting without Power Struggles is an extraordinary guidebook for transforming your day-to-day parenting life. You'll discover how to: • Transform frustration and aggression into adaptation and cooperation • Keep your cool when your kids push your buttons, talk back or refuse to "play nice" • Nourish deep attachment with young and older kids • Help your ADD'ish child survive and thrive, even if you’re ADD'ish yourself • Inoculate your kids from negative thinking and peer pressure that lead to anger, anxiety, depression, or behavior issues • Help children manage the emotional challenges of divorce

    Using as his springboard up-to-date scientific research on female biology, hormones, and brain development and how they shape girls' interests, behavior, and relationships, Gurian offers crucial information for fully understanding girls' basic nature. As such The Wonder of Girls is essential—and riveting—reading for anyone involved in raising daughters. In a culture caught between traditionalism and feminism, Gurian, himself the father of two girls, debunks long-standing myths about girls and presents a new vision that provides for the equal status of girls and women, yet acknowledges their nature as complex and distinct from men. He explains what is “normal” for girls each year from birth to age twenty; what developmental needs they face in each stage; and how to cope with developmental crises such as early sexuality, eating disorders, parental divorce, and more. With his scientifically based developmental map of girlhood, Gurian helps parents to get to know their daughters from the inside out. Challenging our culture to embrace this crucial piece of the puzzle, The Wonder of Girls elevates the dialogue on parenthood.

    This practical, insightful book is essential reading for any parent.

    Research shows that spirited kids are wired to be "more"—by temperament, they are more intense, sensitive, perceptive, persistent, and uncomfortable with change than the average child. In this revised edition of the award-winning classic, voted one of the top twenty books for parents, Kurcinka provides vivid examples and a refreshingly positive viewpoint. Raising Your Spirited Child will help you:understand your child's­—and your own—temperamental traitsdiscover the power of positive—rather than negative—labelscope with the tantrums and power struggles when they do occurplan for success with a simple four-step programdevelop strategies for handling mealtimes, sibling rivalry, bedtimes, holidays, and school, among other situations

    The result is "To the End of June," an unforgettable portrait that takes us deep inside the lives of foster children at the critical points in their search for a stable, loving family.The book mirrors the life cycle of a foster child and so begins with the removal of babies and kids from birth families. There's a teenage birth mother in Texas who signs away her parental rights on a napkin only to later reconsider, crushing the hopes of her baby's adoptive parents. Beam then paints an unprecedented portrait of the intricacies of growing up in the system--the back-and-forth with agencies, the shuffling between pre-adoptive homes and group homes, the emotionally charged tug of prospective adoptive parents and the fundamental pull of birth parents. And then what happens as these system-reared kids become adults? Beam closely follows a group of teenagers in New York who are grappling with what aging out will mean for them and meets a woman who has parented eleven kids from the system, almost all over the age of eighteen, and all still in desperate need of a sense of home and belonging.Focusing intensely on a few foster families who are deeply invested in the system's success, "To the End of June" is essential for humanizing and challenging a broken system, while at the same time it is a tribute to resiliency and offers hope for real change.

    . . Tonight ScreamFree Parenting is not just about lowering your voice. It’s about learning to calm your emotional reactions and learning to focus on your own behavior more than your kids’ behavior . . . for their benefit. Our biggest enemy as parents is not the TV, the Internet, or even drugs. Our biggest enemy is our own emotional reactivity. When we say we “lost it” with our kids, the “it” in that sentence is our own adulthood. And then we wonder why our kids have so little respect for us, why our kids seem to have all the power in the family. It’s time to do it differently. And you can. You can start to create and enjoy the types of calm, mutually respectful, and loving relationships with your kids that you’ve always craved. You can begin to revolutionize your family, starting tonight. Parenting is not about kids, it’s about parents. If you’re not in control, then you cannot be in charge. What every kid really needs are parents who are able to keep their cool no matter what.