Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Homeland Insecurity is Volume 17 in the always bestselling and always entertaining Onion series.The Onion is the world’s most popular humor publication, with more than 3.8 million weekly visitors to its website (theonion.com) and a print circulation of more than 500,000. More than a million copies of its various books have been sold to date, beginning with Our Dumb Century, which was a #1 New York Times bestseller and winner of the Thurber Prize for American Humor.

    Packed full of zingers and hilarious illustrations, if this doesn't put a smile on your face, nothing will. What's not to like:The other day someone left a piece of plasticine in my dressing room. I didn't know what to make of it. I'm against hunting. I'm actually a hunt saboteur. I go out the night before and shoot the fox. I saw this bloke chatting up a cheetah. He was trying to pull a fast one. Black holes. I don't know what people see in them. So I fancied a game of darts with my mate. He said, 'Nearest the bull goes first.' He went 'Baah' and I went 'Moo'. He said 'You're closest.' Velcro. What a rip-off. Black Beauty. He's a dark horse. I've got a sponge front door. Hey, don't knock it.

    signed books

    She is always the first on the dancefloor and the very last to stop boogying. She has never tried to dress like a Parisian, never followed advice on what not to wear, and certainly has never tried to tone down her natural pinkness; she knows he is perfect just the way she is. And even when life throws Flamingo a curveball, she is always ready to embrace the unknown and jump straight in.A gorgeous little gift book of motivational sayings and hilarious axioms, Be a Flamingo is a perfect pink pick-me-up gift for a friend who needs a confidence boost, or great as an impulse self-purchase when you feel you need to start tooting your own horn a little louder. Because we could all do worse than taking a leaf out of Flamingo's book.

    Illustrated with comically apt reproductions by the nineteenth-century artist George Cruikshank, Armed Gunmen, True Facts, and Other Ridiculous Nonsense is an antidote to a growing tendency in contemporary usage - and the perfect book for grammarphobes, word-geeks, and language lovers alike.

    Pick up a copy today and find out what makes Pinoys stand out in a crowd!

    If you or someone you know is discontented, distressed, or downright disturbed, maybe the Great White North is right for you, eh. But how much do you really know about Canada? Can you do a job that Canada needs (do you play hockey, drill for oil, or make poutine?)? Can you identify the best Canadian province for your lifestyle (lots of tundra or just some tundra?)? Can you master the proper pronunciation of "sorry"? What strange wizardry is the Canadian government? Is maple syrup acceptable substitution for currency? At long last, How to Move to Canada can help make your vague threat into a cold Canadian reality. This book is also full of activities such as: Color the flag of your new homeland Match the strange Canuck dialect with their local definitions And more! PLEASE NOTE: This is a humor book. It won't really help you emigrate. Rather, it's a subversive mix of real information on the Great White North plus a hilarious look at all the reasons why you won't like it there any better — and why they probably won't have you anyway.

    This crafty revision of English vocabulary posits that Platypus should signify “to give your cat pigtails;” that Flemish should mean “rather like snot;” and that Celtic is in fact a prison for fleas. With nearly 600 new definitions, this side-splitting resource pushes the boundaries of the English language to riotous new limits.

    She croons over sweatpants. She finds the secret cause of romantic obsession. She hates Rush Limbaugh. She finds the hilarity in feminism. She shops for a new city for us to live in, away from Bible-thumping homophobes but near some trees. She finds romantic tranquility and gets bored. And her love affair with dogs gets to the point where we may have to perform an intervention.

    Instead you'll be able to absorb the most important content and begin applying it immediately after just one day!

    Just when it seems that Little League may be no place for a kid, this all-star line-up of conniving commissioners and mitt-impaired fielders sends the sport off and over the wall.Praise for Little League Confidential"Bill Geist is the funniest writer since Marcel Proust--I mean Mark Twain--no, make that Yogi Berra."--Russell Baker"A lighthearted romp . . . essential reading for seasons to come."--The New York Times Book Review"Very, very, very funny."--Larry King, USA Today

    Is it serious movie discussion? Is it funny? Do the writers know what the hell they are talking about? Yes, Yes, Yes, and Yes. OK, that’s too many Yes’s but you get the point.  Graham Elwood and Chris Mancini, both professional filmmakers and comedians, created Comedyfilmnerds.com to mind meld the idea of real movie talk and real funny. And they called in all of their professionally funny and filmy friends to help them. Comedians and writers who have been on everything from the Tonight Show to having their own comedy specials tell you what’s what on their favorite film genres.  While "The Comedy Film Nerds Guide to Movies" is funny and informative, each film genre is given a personal touch. All of the Comedy Film Nerds have a love of film and a personal connection to each genre.  Read about a love of film from an insider’s perspective.  "The Comedy Film Nerds Guide to Movies" is for the movie lover with a good sense of humor.

    He describes parenting as “a million different gears turning in a million different directions, all of them covered in sour milk.” In this inspiring and unconventional book of essays, he sheds light on the darker yet hilarious side of domestic life.Owning up to all his mishaps and dumbassery, Edwards shares essays on just about every topic fellow spouses and parents can appreciate, including: stupid things he’s said to his pregnant wife, the trauma of taking a toddler shopping, revelations on buying a minivan and the struggle to not fight the nosy neighbor (who is five years old).Clint’s funny, heartwarming account of the terrifying yet completely rewarding life of a parent is a breath of fresh air. Each essay in I’m Sorry...Love, Your Husband will have you thinking finally, someone gets it.