Facts are the fruit bearing witness of the use or misuse of the imagination. Man becomes what he imagines. He has a self-determined history. Imagination is the way, the truth, the life revealed.” —Neville Goddard

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    In “Bhagavad Gita for Beginners: The Song of God in Simplified Prose,” author Edward Viljoen uses contemporary, simplified language to bring this inspiring work to life. That which seems to be forcing people to act in selfish--even evil--ways is really the accumulation of desires coming together in a strong, irresistible appetite for self-satisfaction. These desires are rooted in the senses, and sense information can be misleading. More powerful than the senses, though, is the mind. And more powerful than the mind is the will (or intellect), and that which is above it all,--the Real Self, that part of us not deluded by the information of the sense world. The Bhagavad Gita For Beginners: The Song Of God In Simplified Prose will inspire uninitiated readers of the Bhagavad-Gita to delve into the original text, as well as bring a newly-found clarity and perspective to those already familiar with it.

    Packed full of hilariously stories, exclusive anecdotes and refreshing appraisals, in The Greatest Games Jamie Carragher takes you into the heart of these matches, revealing new insights into the teams, players and coaches that have shaped football.

    Spurred by her personal experience and extensive exploration of brain-based learning, author Marilee Sprenger explains how brain science--what we know about how the brain works--can be applied to social-emotional learning. Specifically, she addresses how to- Build strong, caring relationships with students to give them a sense of belonging. - Teach and model empathy, so students feel understood and can better understand others. - Awaken students' self-awareness, including the ability to name their own emotions, have accurate self-perceptions, and display self-confidence and self-efficacy. - Help students manage their behavior through impulse control, stress management, and other positive skills. - Improve students' social awareness and interaction with others. - Teach students how to handle relationships, including with people whose backgrounds differ from their own. - Guide students in making responsible decisions.Offering clear, easy-to-understand explanations of brain activity and dozens of specific strategies for all grade levels, Social-Emotional Learning and the Brain is an essential guide to creating supportive classroom environments and improving outcomes for all our students.

    Her book also offers guidance to parents who have children with FASD. By the time Bonnie's daughter Colette hit first grade, her parents were coping with her frequent stealing and lying, and the necessity of special education. At fourteen, she discovered drugs and sex; by eighteen, she was a crack addict living on the streets. After many frustrating years consulting numerous therapists, a TV news story gave Bonnie the answer she was looking for — and sent her on a quest for a diagnosis and help for Colette. Damaged Angels can aid and comfort all those affected by FASD — the most common cause of intellectual impairments in most industrialized nations — and reduce the number of babies born with this disorder in the future. The most important book on fetal alcohol disorder since Michael Dorris's The Broken Cord, Damaged Angels is a book for every parent, practitioner, and teacher working with a child with FASD.

    Drawing from Scientific American's "Fact or Fiction" and "Strange But True" columns, we've selected fifty-eight of the most surprising, fascinating, useful, and just plain wacky topics confronted by our writers over the years.

    The topics range from the psychological responses to a parent's death such as shock, depression, and guilt, to the practical consequences such as dealing with estates and funerals.

    Providing unique assessments that can be used to evaluate client resources and goals, this practical guide introduces tools unique to this book that every professional can use in their practice, including:Findings from new research on goal commitment strategies, motivation, growth-mindset theory, and goal revision A decision tree for working specifically with Snyder's Hope Theory in the coaching context An easy-to-use assessment of positive diagnosis, which measures client strengths, values, positive orientation toward the future, and satisfaction Measures of self-esteem, optimism, happiness, personal strengths, motivation, and creativity Guidance for leading clients through organizational and common life transitions including layoffs, leadership changes, university graduation, middle age, and retirement Filled with reflective exercises for use in your own personal and professional development, Practicing Positive Psychology Coaching also includes guidance and recommendations for marketing a positive psychology coaching practice.

    Next Level Magic is a comprehensive course on realizing your goals in playing Magic the Gathering.

    In this book they explain how it is possible to enhance motivation, elevate your mood and expand your awareness naturally, effectively and safely.

     Timothy Ferriss is an author, entrepreneur, public speaker and angel investor. He has published 4 books; The 4-Hour Workweek, The 4-Hour Body, The 4-Hour Chef and Tool of Titans, all of which are bestsellers. Ferriss has been called the “Oprah of Audio”, being a powerful online personality and great influencer due to his podcast “The Tim Ferriss Show”. It is also through this podcast which he got the tactics and routines from some of the most popular guests for his most recent book, Tool of Titans. Tool of Titans is the handbook that you may be looking for all this time. It contains lessons from highly successful people like Arnold Schwarzenegger, Malcolm Gladwell, Tony Robbins, etc. For every situation that you meet in your life, take a flip of the pages and you will find something that will help you immediately. This book is compiled from the interviews done by Timothy Ferriss, but as he himself proclaims, it is far more than just interviews. They are lessons in each of them, that will help you go a long way and “save you years of wasted effort and frustration”. “One can steal ideas, but no one can steal execution or passion.” – Timothy Ferriss This book is far more than just another book about how to be successful or rich. This book is a fun book that should be exciting to read, where you learn lessons from the most successful people. As Timothy Ferriss says, one can steal ideas, but not execution or passion. Tool of Titans is a great, handy book injected with doses of humoour that has been put together for your maximum usage and retention of ideas. However, without your action or passion, there will be no result. Keep an open mind and prepare to be different as the book takes you through an inspiring and motivating journey. P.S. If you truly want to learn much more about how to reach your goals through an organized but fun way, this book is perfect for you. P.P.S. This is a ZERO-RISK investment. Should you find this book unworthy of a coffee price of $2.99, get a refund within 7 days! The Time for Thinking is Over! Time for Action! Scroll Up Now and Click on the “Buy now with 1-Click” Button to Download your Copy Right Away!

    With their young daughters, the group met regularly to speak frankly about such issues as girls’ friendships (and aggression), puberty, the media’s influence on their self-image and esteem, drugs, and sexuality. As their daughters matured, the mothers marveled at the strength and confidence with which the girls thrived through adolescence. The Project had succeeded in creating a haven from the many perils of teen culture. Equally important, it helped the mothers navigate their own fears and concerns about adolescence with integrity and grace. At once simple and revolutionary, this book details the success of the Mother-Daughter Project’s groundbreaking model, providing the reader with a road map for strengthening her bond with her own daughter, and providing strategies for staying close through adolescence and beyond.

    Overweight is a lifestyle issue with risk to health; obesity is a brain disease with associated illness. Our current prescription of behavior modification fails to address the underlying causes of obesity, and sets the obese person up for failure. This is a why-not book, a what-about-me book, a my-turn-now book. Drawing on her own battles with weight loss and years of experience as a physician and a psychiatrist, Sara L. Stein, M.D., tackles obesity with a fresh, honest, and holistic approach. Losing weight is the result of treating the whole person, mending Mind, Body, and Spirit. Obese From the Heart addresses the everyday challenges of obesity - the fruitless struggle to lose weight, the self-conscious embarrassment of first impressions, and the hopeless, hollow chorus of 'I'll start tomorrow...'. Starting from the inside out, Dr. Stein teaches healthy, balanced, and energetic living that anyone can practice starting now.ADVANCE PRAISE FOR OBESE FROM THE HEARTObese from the Heart made me cry, and made me laugh. It touches upon so many things we as humans live with, or without. Sara Stein has an ability to speak to everyone, young and old, rich and poor, any race, religion, or gender.” ~~ Pamela Heller, Photographer“This book is almost lyrical, almost like a wonderful song. It has a rhythm to it that is entirely appropriate and unchanging throughout. Severely wonderful!“ ~~ Louise Hoffman, Bariatric RN“I wasn’t going to read this until I had a bit more time, but I couldn’t help glancing at it....and I didn’t stop until it was finished. Obese from the Heart is marvelous. Sara Stein writes with unequaled candor, wry humor and vivid story-telling. I congratulate you from the bottom of my heart.” ~~ Philippa Kennealy MD MPH CPCC PCC