Book picks similar to
Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service by Richard S. Gallagher
customer-service
3
reviewing-soon
interpersonal
The Storyteller's Secret: How the World's Most Inspiring Leaders Turn Their Passion Into Performance
Carmine Gallo - 2016
Husband, Liar, Sociopath: How He Lied, Why I Fell For It & The Painful Lessons Learned
O.N. Ward - 2015
She wrote this book to make sure the same thing doesn’t happen to other people. Onna thought the classmate she married was her Prince Charming—kind, honest, loving, and intellectually vibrant—but she was wrong. That “spark” she felt wasn’t true love, it was a trap—custom designed to ensnare her. Onna’s repayment for investing twenty years into her marriage and unwittingly providing her husband with a façade of normalcy was ongoing gaslighting and chronic emotional assault, all twisted and framed so she would attribute them to her own apparent shortcomings. By the time she understood what was really happening, her emotional, physical and financial health were in peril. Why did her husband do it? Because that’s what sociopaths do. Sociopaths are far more common than most people imagine. To help others recognize the subtle warning signs that they might be in the crosshairs of a well-camouflaged sociopath, Onna shares her story while detailing the techniques her ex-husband used to control her behavior and erode her self-esteem. She also explores the psychological research regarding why such methods are so effective, why it is hard to understand what is happening while you are in the situation, why the cumulative effect is so ruinous, and, more importantly, why you must escape if you suspect you are in a similar situation. This insightful, cautionary tale is a must read for men and women alike.
Ducy?: Exploits, Advice, and Ideas of the Renowned Strategist
David Sklansky - 2010
The book is fantastically illuminating, well written, works as a kind of autobiography, and Al's input is effective as commentary." You will probably feel the same way by seeing how creatively combining math, logic, psychology, and probability theory can solve problems you might have previously regarded as unsolvable. Your ability to identify and even manipulate other people's thoughts and desires should improve, as well as your ability to understand and resist other experts who attempt to do the same thing. And this book will almost certainly put money in your pocket.The title, DUCY?, was taken from our forums at www.twoplustwo.com's. To encourage people to think better, David would often ask, "Do you see why?" before fully explaining his conclusions or advice. Forum participants c
Coping with Sorrow on the Loss of Your Pet
Moira Anderson Allen - 1987
Treats this serious subject with sympathetic feelings. An excellent guide allowing us to understand that we are not alone with our grief. Anyone who has a pet should read it. -Dog Week Written with compassion and understanding; truly required reading for any pet owner. -Dog World Coping with Sorrow addresses every aspect of pet loss and grief. Written in a clear, friendly style. It takes a pet owner by the hand and walks him through the stages of bereavement, offering explanations and coping strategies at every step. -Canine Concepts A small gem of a book. Anderson's book fills the need for a comprehensive, yet easily read, publication on pet loss and owner bereavement. The message is one of love, common sense, and practical information. -The Delta Society This book has been needed for a long time-like forever! The wealth of information given by pet owners makes the book come alive. It's a lovely thing, beautifully and generously written from the bottom of a superb writer's heart. -Dog Writers Association of America It gets right to the heart of the issue of pet loss, right to where people are hurting. [Its] warm, down-to-earth language reaches out to a pet owner on the level of friend to friend. -Bloodlines
How To Master Self-Hypnosis In A Weekend - The Simple, Systematic and Successful Way to Get Everything You Want
Rick Smith - 2013
You need a System. Step-By-Step - Everything Is Done For You In How to Master Self-Hypnosis in a Weekend, professional Hypnotist Rick Smith demonstrates a remarkable step-by-step system which anyone can use to succeed. Everything you need, included freely downloadable script recordings, is provided. Using this book, you will quickly master the key Self-Hypnosis techniques that enable you to drop easily and quickly into a comfortable trance anywhere, anytime. A No-Nonsense System To Learn, Practice and Use Self-Hypnosis You’ll learn how to use your new Self-Hypnosis skills for Relaxation and Recreation, and how to use Self-Hypnosis to; Control Stress and Centre Yourself Professionally Attack Bad Habits, like Smoking, Excessive Drinking, and Over-Eating Empower Yourself for Motivation, Focus and Commitment In fact anything that you feel the need to change. Completely Eliminate the Most Common Mistakes You’ll also discover how to easily avoid the common mistakes that other people make; They don’t practice often enough, so they fail to Master the Key Self Hypnosis Techniques They don’t get the ‘Set-Up’ right, so they Become Distracted They cling to their Inhibitions, so they Never Release their Restrictive Self-Control They Over-Analyse, instead of Allowing Nature to do its Best Work As you follow these step-by-step instructions you will quickly learn everything you need to know in order to master the simple skills of Self-Hypnosis. With regular use, you will acquire a powerful Secret Weapon that will serve you in any aspect of your life. And the more you do it, the better you will become. It’s easy, it’s quick, and it’s really fun to do! Click on “Look Inside” to Find Out Much More!
To Sell is Human: The Surprising Truth About Moving Others
Daniel H. Pink - 2012
Bureau of Labor Statistics, one in nine Americans works in sales. Every day more than fifteen million people earn their keep by persuading someone else to make a purchase.But dig deeper and a startling truth emerges:Yes, one in nine Americans works in sales. But so do the other eight.Whether we’re employees pitching colleagues on a new idea, entrepreneurs enticing funders to invest, or parents and teachers cajoling children to study, we spend our days trying to move others. Like it or not, we’re all in sales now.To Sell Is Human offers a fresh look at the art and science of selling. As he did in Drive and A Whole New Mind, Daniel H. Pink draws on a rich trove of social science for his counterintuitive insights. He reveals the new ABCs of moving others (it's no longer "Always Be Closing"), explains why extraverts don't make the best salespeople, and shows how giving people an "off-ramp" for their actions can matter more than actually changing their minds.Along the way, Pink describes the six successors to the elevator pitch, the three rules for understanding another's perspective, the five frames that can make your message clearer and more persuasive, and much more. The result is a perceptive and practical book--one that will change how you see the world and transform what you do at work, at school, and at home.
When Buyers Say No: Essential Strategies for Keeping a Sale Moving Forward
Tom Hopkins - 2014
Hopkins and Katt explain that most sales reps take a traditional linear approach to selling, but that the trick in closing is in taking a more creative and circular approach. That's the key. It all starts with how the buyer initially says, "No." Too many sales reps don't pay close attention as to how that's presented. Hopkins and Katt point out that "no" may suggest all sorts of other options -- avenues that can eventually lead to the buyer actually saying yes. The authors introduce a novel concept called the Circle of Persuasion which offers sales reps a new approach in this potentially tricky process. Along the way, WHEN BUYERS SAY NO details prescriptive steps and even sample dialogues that will instruct and guide sales professionals on how to best cultivate buyer-seller relationships. There's particular emphasis on how to establish the kind of rapport that ultimately leads to a successful close.
Flying Against the Arrow: An Intellectual in Ceausescu's Romania
Horia-Roman Patapievici - 1995
The book vividly portrays the difficulties encountered by a young intellectual trying to shape himself under the oppressive Ceausescu regime and provides a stark depiction of a man's intellectual suffocation under hard-line socialist rule. The book's overall significance is therefore far more wideranging than just Romania or the 1980s.
Chief Of Staff: The Strategic Partner Who Will Revolutionize Your Organization
Tyler Parris - 2015
Chief of Staff: The Strategic Partner Who Will Revolutionize Your Organization presents the results of his research in a clear and practical way. To help business leaders explore the value that a chief of staff offers as a trusted advisor and “chief get-it-done officer,” Parris presents three “pivots” to consider: Organization dynamics Most commonly reported benefits of the role (for leaders, chiefs of staff, and organizations) Deliverables that chiefs of staff most commonly manage for leaders He also explores the history and current context for the role, provides guidelines for how to find and hire the right candidate, suggests ways to make the most of the first 90–100 days, and offers advice on how to develop the role over time.As several of the CEOs Parris interviewed point out, even if you never hire a chief of staff, the thought process that goes into considering the possibility can be a useful exercise in finding strengths and gaps in your current team or approach—and can help you lead more effectively.
Focused: Keeping Your Life on Track, One Choice at a Time
Noelle Pikus Pace - 2014
It doesn't matter what question, trial, or success we experienceeach traces back to a choice. At any given moment, we can choose to doubt, fear, worry; to be prideful, angry, depressed, or miserableor we can choose to move forward. We can choose to be a light. We can choose to be happy. The choice is always ours, and each choice can be a step forward on the path of life we want for ourselves.The life lessons learned by Olympic athlete Noelle Pikus Pace can equip each of us to turn daily choices and challenges into opportunities for growth. In her warm and relatable style, Noelle shares touching personal stories and teaches how these experiences can help us keep a healthy perspective on the things that matter most. She helps us to see that though all of our goals and trials are different, we each can choose to become the best versions of ourselves one day at a time.Covering topics from letting go of expectations and pressures to finding a healthy life balance, from standing up for ourselves to standing for righteousness, world champion Noelle Pikus Pace infuses readers with the enthusiasm and confidence to get a little closer to their goals each and every day.
Rapport: The Four Ways to Read People
Emily Alison - 2020
How to Listen with Intention: The Foundation of True Connection, Communication, and Relationships (How to be More Likable and Charismatic Book 7)
Patrick King - 2020
Annie's Girl: How an Abandoned Orphan Finally Discovered the Truth About Her Mother
Maureen Coppinger - 2009
She was just three years old. She remained in the orphanage until the age of 16, subjected to cruelty and neglect, and starved of love and affection. One of her closest friends was taken away to an asylum after her spirit was broken by repeated beatings, and Maureen herself faced a constant battle against despair. It was an environment from which no one emerged unscathed. Throughout these tormented years, Maureen dreamed only of escape, and when she was contacted again by her mammy she believed all her dreams were about to come true. Life in the outside world brought its own challenges, however, and Maureen was thrown into turmoil when she discovered that the truth about her past was more murky than she had ever realised.
Annie's Girl
stands apart as a poignant testimony to the resilience of the human heart. This touching and evocative memoir is the incredible story of an illegitimate industrial-school survivor's profound struggle to overcome a shame-filled past and solve the mystery of her origins.
Thank You for Arguing: What Aristotle, Lincoln, and Homer Simpson Can Teach Us About the Art of Persuasion
Jay Heinrichs - 2007
The time-tested secrets this book discloses include Cicero’s three-step strategy for moving an audience to action—as well as Honest Abe’s Shameless Trick of lowering an audience’s expectations by pretending to be unpolished. But it’s also replete with contemporary techniques such as politicians’ use of “code” language to appeal to specific groups and an eye-opening assortment of popular-culture dodges—including The Yoda Technique, The Belushi Paradigm, and The Eddie Haskell Ploy. Whether you’re an inveterate lover of language books or just want to win a lot more anger-free arguments on the page, at the podium, or over a beer, Thank You for Arguing is for you. Written by one of today’s most popular language mavens, it’s warm, witty, erudite, and truly enlightening. It not only teaches you how to recognize a paralipsis and a chiasmus when you hear them, but also how to wield such handy and persuasive weapons the next time you really, really want to get your own way.
Personality Disorders & Mental Illnesses: The Truth About Psychopaths, Sociopaths, and Narcissists (Personality Disorders, Mental Illnesses, Psychopaths, Sociopaths, Narcissists)
Clarence T. Rivers - 2014
Today only, get this Amazon #1 bestseller for just $4.99. Regularly priced at $9.99. Read on your PC, Mac, Smartphone, Tablet, or Kindle device. Nowadays, people often use the term “psychopath” to refer to criminals and people with violent tendencies. However, this abusive use of the word has led people to believe that any two-bit criminal immediately falls under the psychopath category. Regardless of these misconceptions (or perhaps because of them), psychopathy is a fascinating subject for most people. This book aims to set the record straight, once and for all, about psychopathy and how exactly the mind of a psychopath works. Delve into the minds of the world’s most famous psychopaths and discover the twisted logic that makes them commit horrific crimes without showing any signs of remorse. Why do they enjoy inflicting pain and suffering on other people, without qualms or any twinges of conscience? Now, lets switch gears and explore Sociopathy. Is society to be blamed for the negative perception of sociopaths? As serial killers and notorious criminals in history prove sociopaths can be extremely dangerous individuals. Their presence itself is threatening and they must be dealt with great precaution. While they can be fearsome and their existence troubling, they do stir intrigue. We cannot help but wonder about their nature simply because they are different. They are far from normal. In reading this book, you have to keep this in mind: Sociopathy is defined as a syndrome that makes a person incapable to emotionally condition his social experiences. Sociopaths essentially lack the ability to emotionally organize. This is why they do not feel empathy and other feelings which are normal to other people. This segment has four main goals. One is to help you understand the condition beyond the textbook definition of sociopathy. Two, I hope that you can effectively utilize the information presented in this book to spread awareness and help prevent the number of children growing up to become sociopaths. Three, this book is for your own safety and protection. Finally, I’d like to discuss the growing epidemic of Narcissism with you. As you cross the street, you are highly likely to come across a narcissist, and this would only mean one thing: they are common. Of course, there are two sides of the same coin when it comes to this type of personality. This segment will provide you with all the information that you will ever need to understand narcissism and the narcissistic personality disorder. Here you be able to know how to identify someone who is a narcissist, read up on ideas about whether this is a good or a bad thing and how to control the self one is narcissistic. It is amazing what you can learn from the mind of a narcissist or others with a personality disorder or mental illness. You will find many new discoveries within yourself and society when you start reading this book! Here Is A Preview Of What You'll Learn...
Personality Disorders and Mental Illnesses
Psychopathy Defined
Personality Disorders and Psychopathy
Crime and Psychopaths
Psychopaths vs. Sociopaths
Sociopath Defined
The Goal of a Sociopath
The Weaknesses of a Sociopath
Dealing with a Sociopath
Is there Hope for a Sociopath?
Narcissism Defined
The Narcissist in You
The Narcissists of Today