Delve deep into the mind of these creatures and learn what makes them tick.

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    We all know one! They like to groan and grumble, offering their own commentary on the shortcomings of modern life. Whether it is queues at the supermarket, the state of the health system, the price of a pint these days, the hairstyles of teenagers, or the number of Maltesers you actually get in a bag, there is always something that will get their goat. 'The Grumpy Old Git's Guide to Life' is a hilarious celebration of all these grumps, how to identify one, what exactly they find so irritating and why we find their rants quite so amusing.

    Who Stole My Spandex? is a witty selection of stories from Doyle’s madcap world of menopausal pitfalls, wardrobe malfunctions, and a family full of pranksters. This clever compilation includes laugh-out-loud pieces like "Queen of Klutz,” "One Size Fits None," and "Hands off my Egg Roll!" From couples' colonoscopies to nightmare holidays to disappearing spandex, no topic—no matter how crazy or unimaginable—is too taboo. With a heavy dose of self-deprecating humor, and a dash of sentiment, this marvelous collection of anecdotes will resonate with anyone who’s ever felt the call of nature at exactly the wrong time. Welcome to the nuthouse that Marcia Kester Doyle calls home.

    Featuring all new, never before published material, Crows, Papua New Guinea, and Boats is the latest release by David Thorne, author of The Internet is a Playground and 27bslash6.com

    The second addition to the Clients From Hell series taps freelance veterans for even more material. Interviews, resources, and particularly poignant tales of client insanity are all included alongside the fan-favourite anecdotes of freelancing dysfunction.For the first time, Clients From Hell takes a step back from finger-pointing and clever name-calling to inform the audience of how to make it as a creative professional. Step one: buy this book. Step two: take heed of these cautionary tales. Step three: we haven't thought of a step three yet. We'll worry about that when revisions come around.Anyone who has ever worked with clients may find these tales frighteningly familiar. New freelancers may think twice about their chosen profession - or at least find relief in the fact that they're not alone in absurd client interactions.And the rest of you? You can just laugh and enjoy your day job.

    Urzila talks candidly about her childhood with a great family, apart from her abusive dad, and about growing up in South Africa. She shares crazy but true tales about her OE, her move to New Zealand, coming out, getting married and having children, and her life in comedy. This is a great listen from one of our most loved and most popular comedians.

    And one very annoyed world.Based on the ingenious Sir Michael Twitter account, How to (Almost) Make Friends on the Internet is the funniest book you'll read this year.Whether it's offering his services as a Karate Lawyer or Funeral DJ, devising the world's worst plan to get a free haircut, or trying to buy a blue bucket that may or may not be for sale, Michael just wants to connect with people.The only problem is that people are slightly less enthusiastic about connecting with him, and the results are utterly hilarious.Warning: you'll never think about adding someone called Michael to a group chat the same way ever again.

    However, when James Aden takes up the position of Deputy Agent he does not realise the full extent of what the job entails.He finds himself spending his days negotiating with royalty, farmers, and even wildlife, as well as the imperious Lady Leghorn. In order to survive, James must come to terms with his role quickly, and not let himself get too distracted by Sophie, the pre-college assistant.

    Enjoy these hilarious stories about stupid criminals, their hilarious attempts at crime, and bizarre mistakes they made that prevented them from getting away with their crimes.

    Yes, it is really that good." "This is going to be my 'go to book' when I've had a bad day!" Please Note: Some profanity, not for children!

    But are they? He is probably the only man who has ever requested the recipe for an airline’s lasagna or wanted to enjoy his flight with an inflatable rubber woman sat on his knee. Prepare to meet the man who must have his diet of stir-fried mulberry leaves accommodated and the man who left his false teeth on a flight and is sure he recognized them on a later flight—in a flight attendant's mouth. Ravenscroft's correspondence tackles travel annoyances like excess baggage charges alongside more surreal letters, such as the one starting out asking an Australian airline if they offer an authentic Australian experience (for instance, Australian cuisine or in-flight movies) which then moves on to the question of at what age a baby is safe from being swallowed by a dingo.

    to a major scandal, they are desperate to show they’ve reformed. Who better to present their redemption to the world than a country vicar with a reputation for being annoyingly good? Reverend Tom Goodman is ousted from his job as a country vicar for allowing a homeless family to stay in the church hall. Meanwhile, a major bank is trying to rescue its image after the latest in a long string of financial scandals. It seems like the perfect match and Goodman is hastily appointed as the bank’s new C.E.O. All they have to do now, is promote him as the new face of Shadeys Bank whilst at the same time, keeping him away from the day-to-day business of dubious banking. However, Tom Goodman has other ideas. He’s not going to be satisfied with being used as an empty puppet for a PR stunt. Unfortunately for Shadeys, Tom is planning on actually making a difference. And so begins an epic battle of wills. The might of a multi-billion pound bank versus a seemingly naïve country vicar. No contest. “Yes Minister meets The Vicar of Dibley.”

    Why else would you be looking at this book? If you have ever wanted to see behind the front lines of retail, this is the book for you. If you want to validate your own experiences in retail, this is the book for you. If you just want to laugh at humorous things from funny people, this is the book for you. Packed full of true short stories from working in one of these super stores, only one conclusion can be reached in the end: Wal-Mart is the craziest place on Earth!

    This book is written by a stand-up comedian that takes you through tragedy after tragedy on its path to hilarity. Will it make you laugh? Eventually. Will it make you cry? Probably. But the hope is that it will also make you smile, dream, and reflect, while simultaneously inspiring you to never stop chasing your dreams (even if your very own family is constantly trying to derail them). Brandt tells his life story with candor, detailing the many pit stops, wrong turns, crazy connections, and lucky breaks he experienced along the way to his comedy career, all while trying to balance a toxic relationship with his jailbird dad. Brandt's storytelling will make you laugh (it better because that's his job!) and believe, as he does, that when it comes to defining family, blood isn't always thicker than water.