As an educator and facilitator, this book gives me a framework to understand my own facilitation style, and ways that I can continue to improve."""- Ava Holliday, Founding Partner of the Avarna Group"Have you ever been in a training and marveled at how quickly the time flew by? Genuinely enjoyed a meeting you were expecting to dread? Learned something powerful about a topic you thought wouldn't engage you? Experienced an intimate, vulnerable, transformative moment with a group of total strangers?Then you've witnessed the magic of facilitation.Like all magic tricks though they seem to defy reason when you're spectating for the first time once the secrets of facilitation are unveiled to you, you'll look back with a bland obviousness. "Of course that's how it's done."In this book, co-authors and social justice facilitators Sam Killermann and Meg Bolger teach you how to perform the favorite tricks they keep up their sleeve. It's the learning they've accumulated from thousands of hours of facilitating, debriefing, challenging, and failing; it's the lessons from their mentors, channeled through their experience; it's the magician's secrets, revealed to the public, because it's about time folks have the privilege of looking behind the curtain of facilitation and thinking of course that's how it's done.

    You have to look credible. Still, for many professionals, credibility feels like a mystery.Now, by pinpointing 25 specific visual and auditory cues, The Credibility Code unlocks this mystery and shows you exactly how to come across as confident, capable, and qualified in all types of person-to-person interactions.Acclaimed credibility expert Cara Hale Alter outlines clear, concise "codes of conduct" for posture, gestures, vocal skills, eye contact, and more. And unlike countless other cues, such as gender, age, or physical features, these signals are within your active control. Individually, these behaviors are easily implemented; together, they form a skill set that can transform your career.As a bonus, each chapter includes a link to an online video of the author demonstrating the "codes of conduct" featured in the previous pages.

    True persuasion is not about arm-twisting or out-maneuvering your adversary. True persuasion is the creation of consensus from conflict or indifference.

    Faced with a relentless flood of information and distractions, our brains try to process everything at once increasing our stress, decreasing our effectiveness and negatively impacting our performance. Ironically, we have become too overworked, unfocused, and busy to stop and ask ourselves the most important question: What can we do to break the cycle of being constantly under pressure, always-on, overloaded with information and in environments filled with distractions? Do we need to accept this as the new workplace reality and continue to survive rather than thrive in modern day work environments? Thankfully, the answer is no. In their new book, ONE SECOND AHEAD: Enhance Your Performance at Work with Mindfulness (Palgrave Macmillan; November 2015), Rasmus Hougaard, Jacqueline Carter, and Gillian Coutts demonstrate that it is possible to train the brain to respond differently to today's constant pressures and distraction. All it takes is one second.They propose that we need to learn to work differently so we are more focused, calm and have less clutter in our mind so we can better manage our time and attention. What if we could hit the 'pause' button on our day, step back, and meet challenges with a sense of clarity and purpose? And what if there was a way not just of 'getting things done,' but ensuring that what does get done are the right things to do? Based on a program in corporate mindfulness designed by Hougaard and the partners of The Potential Project, One Second Ahead provides practical tools and techniques as well as real-world examples and lessons from organizations that have implemented mindfulness on a large scale. Thoroughly tested in a diverse range of industries, this program has resulted in measurable increases in productivity, effectiveness, and job satisfaction. With the new mindset proposed in One Second Ahead, readers will be able to put an end to ineffective multitasking, unproductive meetings, poor communication, and other unhealthy workplace behaviors by applying mindfulness to every day work life.All too often, we think that being mindful requires engaging in a special activity like meditation or yoga. Sure, these activities are beneficial and important to train the mind, but there are many simple things we can do to be mindful all day long. One Second Ahead is a handbook for more mindful work that offers: • Practical, easy to apply, tools and techniques to enhance performance and effectiveness in day to day work activities such as meetings, emails, communication, planning, creativity and more • Real-world stories of how mindfulness changed the workdays of leaders and front line employees• Tips for cultivating mental strategies and routines that can reduce clutter, increase focus, and rewire your brain to enhance presence, patience, kindness and other valuable mind states• Simple yet detailed step-by-step instructions for a more systematic approach to mindfulness training to enhance focus and awareness• Guidelines for a 10-minute-per-day mindfulness program that can reshape your life both at work and at home; • A reproducible planning worksheet and further resources in the Appendix.One Second Ahead can transform daily work life by helping individuals and teams realize more of their potential through greater focus and awareness. The tools and techniques in this book can transform individual and organizational performance one mind at a time.

     During her multibook investigation into understanding human nature, Gretchen Rubin realized that by asking the seemingly dry question "How do I respond to expectations?" we gain explosive self-knowledge. She discovered that based on their answer, people fit into Four Tendencies: Upholders, Questioners, Obligers, and Rebels. Our Tendency shapes every aspect of our behavior, so using this framework allows us to make better decisions, meet deadlines, suffer less stress, and engage more effectively. More than 600,000 people have taken her online quiz, and managers, doctors, teachers, spouses, and parents already use the framework to help people make significant, lasting change. The Four Tendencies hold practical answers if you've ever thought...· People can rely on me, but I can't rely on myself.· How can I help someone to follow good advice?· People say I ask too many questions.· How do I work with someone who refuses to do what I ask or who keeps telling me what to do?With sharp insight, compelling research, and hilarious examples, The Four Tendencies will help you get happier, healthier, more productive, and more creative. It's far easier to succeed when you know what works for you.

    Rather than marrying and becoming parents in their early twenties, most people in industrialized societies now postpone these transitions until at least their late twenties, and instead spend the time in self-focused exploration as they try out different possibilities in their careers and relationships. In Emerging Adulthood, Jeffrey Jensen Arnett identifies and labels, for the first time, this period exploration, instability, possibility, self-focus, and a sustained sense of being in limbo. An increasing number of emerging adults emphasize having meaningful and satisfying work to a degree not seen in prior generations. Marrying later and exploring more casual sexual relationships have created different hopes and fears concerning long-term commitments and the differences between love and sex. Emerging adults also face the challenge of defending their non-traditional lifestyles to parents and others outside their generation who have made much more traditional choices. In contrast to previous portrayals of emerging adults, Arnett's research shows that they are particularly skilled at maintaining contradictory emotions--they are confident while still being wary, and optimistic in the face of large degrees of uncertainty. As the demographics of American youth, the American workplace, and adulthood continue to evolve, Emerging Adulthood is indispensable reading for anyone wanting to understand the face of modern America.

    Sometimes things in life are not positive. Sometimes bad things happen to good people. If you've had a nightmare of a year, the last thing you want to hear is "Be positive!" Instead, you need an actual strategy to dig yourself out, and a truly useful guidebook to show you where to go next. This is that guidebook.Through the engaging tale of a business traveller and the three significant encounters on his journey, this book takes you on a journey of your own to self awareness, and an improved approach to business, parenting and relationships. You'll learn how thinking "useful" is better than thinking "positive," and you'll uncover the utility of your past, present and future challenges. You'll undergo a major shift in the way you solve your problems, and you'll learn how to navigate your way out of ambiguity and toward success.If you have challenges at work right now, just deciding to "be positive" will not fix them. Useful belief and strategy will. This book shows you how to frame your challenges to make them surmountable, and how to formulate an action plan for getting where you need to be.Learn a simple self-awareness strategy that turns problems into plans Discover the truth about "truth" and the importance of "useful" Go beyond positivity to actually fix personal and professional problems Uncover the valuable lessons you've learned from the challenges you've overcome Everything that has ever happened to you has happened for a reason. It doesn't matter if it's true, because it's useful to believe it is true. Useful Belief leads you toward the self-awareness and strategic outlook you need to achieve personal fulfillment and professional success."

    Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it.That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers— in the workplace and in personal relationships as well.Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.

    In this concise book, you will learn how to do Motivational Interviewing (MI), the evidence-based, client-centered counseling approach that has demonstrated effectiveness for a range of psychological, behavioral, and health related issues. Rather than the counselor arguing for the client to change, the MI approach helps elicit client's own arguments for behavior change. Some of the topics covered include: how to prepare for an MI session, how to assess your client's motivation using two simple questions, how to ask powerful, strategic questions that move a client toward healthy behavior change, how to handle "resistance" or discord in the therapeutic relationship, and how to give information and advice in the MI consistent way that is acceptable to the client. The author, an experienced psychologist, psychotherapist, public speaker, and MI instructor, shows how simple counseling techniques, taught in any beginning counseling class, can be powerful when used strategically to tap into cliients' own motivation. Anyone who works with people including doctors, nurses, psychologists, addiction counselors, social workers, case managers, family advocates, lay counselors, correctional staff, dentists, life coaches, dietitians, nutritional counselors, physical therapists and others would benefit from the information in this book. The second edition updates the information and concepts presented in the first edition based on recently published texts of MI and adds a useful glossary.

    Packed with the most effective skills for assessing and treating anxiety, this workbook can be used alone or as a supplement to therapy to help you develop a full arsenal of skills for quieting worried thoughts and putting yourself back in control.This new edition has been thoroughly updated with the latest anxiety research and medications, and also includes new therapeutic techniques that have been proven effective for the treatment of anxiety and anxiety-related conditions. Each worksheet in this book will help you learn the skills you need to manage your anxiety and start living more freely than you ever thought possible. With this workbook, you'll learn a range of proven methods for overcoming anxiety, such as relaxation and breathing techniques, challenging negative self-talk and mistaken beliefs, and imagery and real-life desensitization. In addition, you will learn how to make lifestyle, nutrition, and exercise changes and cultivate skills for preventing and coping with and preventing panic attacks.

    About how it works, how it takes hold over us, and how it dogs us from childhood (the monsters under the bed) to adulthood (careers, relationships, accidentally sending that risky text to the wrong person--all the things that make us want to bite our nails). But this is also a book about that monster our fear can warp into when it grows too powerful, a phenomenon we are all too familiar with and that more and more of us are struggling against: anxiety.Author and illustrator Amalia Andrade had her own battle with anxiety, and not only did she make it out the other side, she learned sometimes it's the very thing that almost sinks you that can save you. Through the lessons, exercises, and often hilarious personal stories Amalia shares in these pages, together you will learn how to make those feelings your friends and turn your fears into superpowers.A PENGUIN LIFE TITLE

    As the millions who read her Girl, Wash Your Face and Girl, Stop Apologizing, attend her RISE conferences and follow her on social media know, she also wants to see you transform. When it comes to the “hard seasons” of life—the death of a loved one, divorce, loss of a job—transformation seems impossible when grief and uncertainty dominate your days. Especially when, as Didn’t See that Coming reveals, no one asks to have their future completely rearranged for them.But, as Rachel writes, it is up to you how you come through your pain—you can come through changed for the better, having learned and grown, or stuck in place where your identity becomes rooted in what hurt you. With humor, honesty and true-life stories, in Didn’t See that Coming Rachel Hollis shares how to embrace the difficult moments in life for the learning experiences they are, and that a life well-lived is one of purpose and focused on the essentials. This is a small book about big feelings, inspirational, aspirational, and an anchor that shows that darkness can co-exist with the beautiful.

    . . . Transcending Loss will be a great blessing on your lifetime journey of recovery."--Harold Bloomfield, MD, psychiatrist and author of How to Survive the Loss of Love and How to Heal DepressionDeath doesn't end a relationship, it simply forges a new type of relationship--one based not on physical presence but on memory, spirit, and love.There are many wonderful books available that address acute grief and how to cope with it. But they often focus on crisis management and imply that there is an "end" to mourning, and fail to acknowledge grief's ongoing impact and how it changes through the years."This is a book about death and grief, yes, but more important, it is a book about love and hope. I have learned from my experience and interviews with courageous people about pain, struggle, resiliency, and meaning. Their stories show over time, you can learn to transcend even in spite of the pain."--from the introduction by Ashley Davis Bush, LCSW