“The first exciting wine book in a long time” (Frank Prial, New York Times). Illustrated throughout in full color.

    The book carefully presents the fundamentals of materials processing along with their relevant applications, so that the reader can clearly assess the capabilities, limitations, and potentials of manufacturing processes and their competitive aspects. Using real-world examples and well-wrought graphics, this book covers a multitude of topics, including the mechanical behavior of materials; the structure and manufacturing properties of metals; surfaces, dimensional characteristics, inspection, and quality assurance; metal-casting processes including heat treatment; bulk deformation processes; sheet-metal forming processes; material removal processes; polymers, reinforced plastics, rapid prototyping and rapid tooling; metal powders, ceramics, glasses, composites, and superconductors; joining and fastening processes; microelectronic and micromechanical devices; automation; computer-integrated systems; and product design. For manufacturing engineers, metallurgists, industrial designers, material handlers, product designers, and quality assurance managers.

    From England to Mexico, and Iceland to Pakistan, Gilmour takes us on an extraordinary thrill-ride with his wild coworkers. Along the way he learns a few things, too, and shows us not only how precious life truly is, but how to passionately embrace it.

    In addition to 12 comprehensive lessons, this innovative book includes games, exercises, Tricks of the Trade and common pitfalls and mistakes well as enough sample test questions for nearly a full CAPM exam. This book contains over 400 pages of material, including new exercises and sample questions never before in print. With critical time-saving tips, plus games and activities available nowhere else, this book will help you pass the CAPM exam on your FIRST try.

    Exploring the key events and the key images that have marked the development of photography, this title examines the evolution of photography in its wider context: social, political, economic, technological and artistic.

    From 'swilling and swirling' to 'Syrah and Chardonnay', The Bluffer's Guide to Wine contains everything you need to know to pass yourself off as an informed imbiber.

    Useful for both practicing public executives and those who teach them, this book explicates some of the richest of several hundred cases used at Harvard's Kennedy School of Government and illuminates their broader lessons for government managers. Moore addresses four questions that have long bedeviled public administration: What should citizens and their representatives expect and demand from public executives? What sources can public managers consult to learn what is valuable for them to produce? How should public managers cope with inconsistent and fickle political mandates? How can public managers find room to innovate?Moore's answers respond to the well-understood difficulties of managing public enterprises in modern society by recommending specific, concrete changes in the practices of individual public managers: how they envision what is valuable to produce, how they engage their political overseers, and how they deliver services and fulfill obligations to clients. Following Moore's cases, we witness dilemmas faced by a cross section of public managers--William Ruckelshaus and the Environmental Protection Agency, Jerome Miller and the Department of Youth Services, Miles Mahoney and the Park Plaza Redevelopment Project, David Sencer and the swine flu scare, Lee Brown and the Houston Police Department, Harry Spence and the Boston Housing Authority. Their work, together with Moore's analysis, reveals how public managers can achieve their true goal of producing public value.

    Glossary covers spirits from A to Z. Anecdotes about famous drinks, drinkers, and watering holes! Indexed.

    Whether it's a job change, shifting deadlines, a micromanaging executive, a toxic co-worker, a high-pressure project, or an intense negotiation with a vendor, the administrative profession is not for the faint of heart.If you're looking to maintain the status quo and be "just an assistant," this book is not for you. But, if you want the confidence and ability to conquer the challenges that most try to avoid, then you're in the right place.The Leader Assistant outlines four pillars—embody the characteristics, employ the tactics, engage in relationships, and exercise self-care—that will help you rediscover your passion for the profession and become a confident, future-proof, game-changing Leader Assistant. If you neglect even one pillar, you'll head for burnout, stagnation, and anonymity. You are meant for so much more. Are you ready to be the Leader Assistant the world needs?

    5-Ingredient Cooking for Two simplifies small-batch cooking to its core, highlighting wholesome, healthy recipes requiring only 5 everyday ingredients--perfectly portioned for any twosome.5-Ingredient Cooking for Two gives you a rundown of streamlining your dishes with budget-savvy shopping lists and step-by-steps on meal planning. You'll find 100 deliciously easy two-person meals, from Breakfast Quesadillas to Blueberry Clafoutis, as well as 10 effortless cooking techniques designed to elevate each flavorful dish--and please more than just two palates.5-Ingredient Cooking for Two includes:Top it off--Whether you're cooking for company or whipping up a romantic meal, transform your dishes with special finishing touches like vibrant garnishes, tasty variations, and pairing tips.In a pinch--Short on time? Cooking for two is even quicker with recipes for 30-minute meals, one pan or one pot, freezer-friendly foods you can make ahead, and more.Trick or two--Cut down your cook times and costs while cooking for two with a look at the essential tools and ingredients, as well as help with making your own spice blends, buying in bulk, and minimizing food waste.Scale down your plates without sacrificing taste with 5-Ingredient Cooking for Two.

    On board were: writers, artists, honeymooners, sportsmen, priests, reverends, fashion designers, aristocrats, millionaires, children, crew and emigrants looking for a better life.This book tells of their lives, and shines the spotlight on: Some of the great ship’s surprising treasures Her fêted voyage from Belfast’s Harland & Wolff shipyard The fascinating museums devoted to her memory, including Titanic Belfast The iconic music and movies Her winged and four-legged passengers The sister ships of Olympic and Britannic Tales of heroism Theories surrounding Titanic’s fatal collision The lifeboats and just how close the SS Californian was on that tragic night How Arctic explorer Ernest Shackleton and the inquiries viewed events These stories and much more lie inside.

    He sweeps her off her feet with promises the one thing her younger boyfriend won't give her – a baby. She takes the biggest risk of her life, leaving all certainties behind for love.All too quickly, the romance turns sour, and Simon goes from charming to controlling, from magnetic to threatening. By the time Kay uncovers his violent past, Simon has decided he will not let her go – and he's not a man to be argued with. Trapped in a terrifying relationship, isolated from friends and family, Kay must decided what she values most, and fight for it.

    It covers every aspect of call center management - service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, strategy and key enabling technologies - in a format that is well-organized and easy to understand. The updated and expanded edition contains important new information, including: Trends in customer expectations; Best practices in performance reports and objectives; How to create an effective customer access strategy appropriate for today's environment; How to manage multichannel contacts with quality; New technologies, and how they're changing customer contact services; Improving the call center's strategic impact and ROI; New case studies and examples from Wells Fargo, Starbucks, Aetna and many others.

    The goal of this book is to bring together quantum mechanics, the quantum theory of solids, semiconductor material physics, and semiconductor device physics in a clear and understandable way.

    Was this a sign of overwhelming guilt? Was West criminally insane or merely a sexual sadist of the worst kind? Brian Masters sets out to answer these questions.Attending the Rosemary West trial on a daily basis, Masters has come up with a penetrating study of the sexual obsession that led to the measured killing of twelve women and girls. In the wake of the horrific detail of murder, sadism and torture that has come to light in the last few months, Masters, from his privileged courtroom vantage point, looks closely at how and why ordinary human beings were driven to serial killing of the most devious kind, and how an evil psychopath was able to ensnare so many in a web of unseeing complicity. He unravels with particular precision the legal means used to bring the whole matter to trial and weighs the evidence coolly and objectively.Brian Masters has established his reputation as an authority on the criminal and psychopathic mind. This is his highly reasoned and psychologically acute look at what has become Britain's serial-killer trial of the century.