The Ten Principles Behind Great Customer Experiences (Financial Times Series)


Matt Watkinson - 2012
    They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers’ experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn’t need to be complicated or cost a fortune.

The Side Hustle Path: 10 Proven Ways to Make Money Outside of Your Day Job


Nick Loper - 2015
     Maybe you need a few extra dollars to make ends meet. Maybe you want to pay off debt. Maybe you want to save for a rainy day, or for your children’s education. Maybe you just want to treat yourself to a nice vacation or a new car without feeling guilty about it. Maybe you’re looking for a way out of the corporate world, an escape plan. That’s the ultimate financial freedom, right? That’s how I got started down this entrepreneurial path, and it’s been the best choice I ever made. You’re willing to work for it, because your future is worth working for. The challenge is time is limited, and you may not know where to start. There are a million and one ways to “make money online” and everyone wants to sell you their “proven system for Internet riches.” It’s hard to tell what’s a scam and what’s legit. Real-World Examples This book offers 10 real-world examples of how regular people just like you and me are earning side hustle income outside of traditional employment. Many have even turned these part-time ventures into full-time businesses, throwing off the shackles of their corporate overlords for good. And the cool thing is, there are no special technical skills or prerequisites to get started with any of the ideas presented. Most don’t require any big scary upfront investment. Why Side Hustle?> Build Skills Build Security Build Income Build Freedom My Story After college, I did what you’re supposed to do: I got a job. The problem was almost immediately I found myself looking for a way out. It wasn’t that I hated the work or my coworkers, but it just wasn’t what I wanted to do with my life. The thought of spending my next 30 years there was terrifying. So evenings and weekends I turned my attention online. I’d been dabbling with building rudimentary websites, learning online advertising channels, and even running my own small marketing campaigns for other company’s products to test the waters. And that’s what The Side Hustle Path is about; finding a low-risk way make more money. If you’re looking for a get-rich-quick-scheme or the secret to overnight success, you won’t find it here. But what you will find are 10 down-to-earth entrepreneurs who were once sitting in your same position. They felt the same fears and uncertainties, but took action anyway. What are you waiting for? Scroll up and download your copy now!

Working Successfully with Screwed-Up People


Elizabeth B. Brown - 2012
    Some people just don't listen, don't care, and aren't willing to compromise. And you probably work with some of them. The incomprehensible supervisor. The person in the next office who chats more than works. The customer who, by the way, isn't always right. For all those co-workers who drive you crazy, there's a solution.The bestselling author of Living Successfully with Screwed-Up People turns her insightful eye to the workplace, showing readers how they can get along with and work successfully beside the people who drive them up the wall. "It doesn't take two people to change a relationship in the workplace," says Elizabeth B. Brown. "It takes one--me!" Her expert advice will help workers in any profession learn how to be unflappable, imperturbable, and unflustered when dealing with the difficult people in their workplace.

Start-up Expert: Get Ready


Alistair Milne - 2011
    After reading the Start-up Expert's first book 'Get Ready' you will have a better understanding of the challenges ahead and whether you have the character and determination to succeed. You will be reassured that qualifications are irrelevant and read stories about those who succeed against all odds. The book is designed to serve as encouragement and inspiration, while at the same time providing practical advice.Alistair Milne is a serial entrepreneur and investor who already has 16 years of hands on start-up experience at age 33. Alistair has started more than 6 businesses since founding his first limited company at 17 and he has invested in many more. He moved to Monaco aged just 25 and his businesses currently employ well over 250 people.Alistair has no degree in business studies or MBA, everything he knows about start-ups has been learned the hard way through running actual businesses from start to exit. He is truly a 'Start-up Expert'.

The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever


Michael Bungay Stanier - 2016
     Drawing on years of experience training more than 10,000 busy managers from around the globe in practical, everyday coaching skills, Bungay Stanier reveals how to unlock your peoples' potential. He unpacks seven essential coaching questions to demonstrate how--by saying less and asking more--you can develop coaching methods that produce great results. – Get straight to the point in any conversation with The Kickstart Question – Stay on track during any interaction with The Awe Question – Save hours of time for yourself with The Lazy Question – and hours of time for others with The Strategic Question – Get to the heart of any interpersonal or external challenge with The Focus Question – and The Foundation Question – Ensure others find your coaching as beneficial as you do with The Learning Question A fresh innovative take on the traditional how-to manual, the book combines insider information with research based in neuroscience and behavioural economics, together with interactive training tools to turn practical advice into practiced habits. Witty and conversational, The Coaching Habit takes your work--and your workplace--from good to great. "Coaching is an art and it's far easier said than done. It takes courage to ask a question rather than offer up advice, provide and answer, or unleash a solution. giving another person the opportunity to find their own way, make their own mistakes, and create their own wisdom is both brave and vulnerable. In this practical and inspiring book, Michael shares seven transformative questions that can make a difference in how we lead and support. And he guides us through the tricky part - how to take this new information and turn it into habits and a daily practice. --Brené Brown, author of Rising Strong and Daring Greatly

Collaborate or Perish!: Reaching Across Boundaries in a Networked World


William Bratton - 2012
    Today, when everyone is connected, collaboration is the game changer. Agencies and firms, citizens and groups who can collaborate, Bratton and Tumin argue, will thrive in the networked world; those who can’t are doomed to perish.No one today is better known around the world for his ability to get citizens, governments, and industries working together to improve the safety of cities than William Bratton. At Harvard, Zachary Tumin has led senior executives from government and industry in executive sessions and classrooms for over a decade, burnishing a global reputation for insight and leadership. Together, Bratton and Tumin draw on in-depth accounts from Fortune 100 giants such as Alcoa, Wells Fargo, and Toyota; from masters of collaboration in education, social work, and the military; and from Bratton’s own storied career. Among the specific strategies they reveal:   • Start collaboration with a broad vision that supporters can add to and make their own    • Rightsize problems, and get value in the hands of users fast    • Get the right people involved—from sponsors to grass roots    • Make collaboration pay in the right currency—whether recognition, rewards, or revenue Today companies and managers face unique challenges—and opportunities—in reaching out to others, thanks to the incredibly connected world in which we live. Bratton and Tumin provide practical strategies anyone can use, from the cubicle to the boardroom. This is the ultimate guide to getting things done in today’s networked world.

When: The Scientific Secrets of Perfect Timing


Daniel H. Pink - 2018
    But we don't know much about timing itself. Our lives are a never-ending stream of "when" decisions: when to start a business, schedule a class, get serious about a person. Yet we make those decisions based on intuition and guesswork.Timing, it's often assumed, is an art. In When: The Scientific Secrets of Perfect Timing, Pink shows that timing is really a science.Drawing on a rich trove of research from psychology, biology, and economics, Pink reveals how best to live, work, and succeed. How can we use the hidden patterns of the day to build the ideal schedule? Why do certain breaks dramatically improve student test scores? How can we turn a stumbling beginning into a fresh start? Why should we avoid going to the hospital in the afternoon? Why is singing in time with other people as good for you as exercise? And what is the ideal time to quit a job, switch careers, or get married?

The Power of Habit: Why We Do What We Do in Life and Business


Charles Duhigg - 2012
    Over the past two years, she has transformed almost every aspect of her life. She has quit smoking, run a marathon, and been promoted at work. The patterns inside her brain, neurologists discover, have fundamentally changed.Marketers at Procter & Gamble study videos of people making their beds. They are desperately trying to figure out how to sell a new product called Febreze, on track to be one of the biggest flops in company history. Suddenly, one of them detects a nearly imperceptible pattern—and with a slight shift in advertising, Febreze goes on to earn a billion dollars a year.An untested CEO takes over one of the largest companies in America. His first order of business is attacking a single pattern among his employees—how they approach worker safety—and soon the firm, Alcoa, becomes the top performer in the Dow Jones.What do all these people have in common? They achieved success by focusing on the patterns that shape every aspect of our lives.They succeeded by transforming habits.In The Power of Habit, award-winning New York Times business reporter Charles Duhigg takes us to the thrilling edge of scientific discoveries that explain why habits exist and how they can be changed. With penetrating intelligence and an ability to distill vast amounts of information into engrossing narratives, Duhigg brings to life a whole new understanding of human nature and its potential for transformation.Along the way we learn why some people and companies struggle to change, despite years of trying, while others seem to remake themselves overnight. We visit laboratories where neuroscientists explore how habits work and where, exactly, they reside in our brains. We discover how the right habits were crucial to the success of Olympic swimmer Michael Phelps, Starbucks CEO Howard Schultz, and civil-rights hero Martin Luther King, Jr. We go inside Procter & Gamble, Target superstores, Rick Warren’s Saddleback Church, NFL locker rooms, and the nation’s largest hospitals and see how implementing so-called keystone habits can earn billions and mean the difference between failure and success, life and death.At its core, The Power of Habit contains an exhilarating argument: The key to exercising regularly, losing weight, raising exceptional children, becoming more productive, building revolutionary companies and social movements, and achieving success is understanding how habits work.Habits aren’t destiny. As Charles Duhigg shows, by harnessing this new science, we can transform our businesses, our communities, and our lives.

Prepared: The 8 Secret Skills of an Ex-IDF Special Forces Operator That Will Keep You Safe - Basic Guide


Roy Shepard - 2017
    Our world is truly strange that so many good and helpful people find themselves preyed upon by the criminal elements. In case of an emergency or a catastrophe those odds may become even worst. My name is Roy Shepard and I’m a former IDF (Israeli Defense Forces) Special Forces Operator. During my military service, I took part in countless missions behind enemy lines and later trained young cadets as a Master Sergeant. I specialize in weapons training, stealth and camouflage, and Krav-Maga. I’ve been in active reserve duty for the past 20 years and spent much of that time formulating and implementing defense strategies and drills in military bases all over Israel. Highly trained in martial arts, I specialize in Judo, Jiu-Jitsu, Aikido, and Russian Systema—with both hand-to-hand combat and melee weapon handling. I am also an expert marksman with both close-quarters and long-range weapons. The IDF is one of the most effective militaries in the world with proven strategies and tactics that have kept Israel safe for the last 70 years. The harsh reality is that Israel is a small country surrounded by hostile nations that have been intent on destroying it since it was formed in 1948. The IDF has defended Israel in eight full-out wars and fended off many incursions and terrorist attacks. The skills that I’m about to share with you are the same ones used by the IDF Special Forces Operators to stay safe in hostile situations and will allow you to do so as well. Be it fending off a mugger in a dark parking lot or surviving a post-catastrophe scenario. The reality is that we are always only moments away from danger and knowing the exact step-by-step response can be the difference between life, injury, or even death. Using the knowledge in this book you will learn how to avoid, escape, or survive numerous dangerous situations using minimal effort. The number one thing you must remember is that being efficient can save your life. If you don’t take steps to conserve your energy, you will get tired very quickly and may lose the battle. Professional fighters can hold a full combat event for a few seconds and after that they rely solely on technique to survive and accomplish the mission. This book will teach you eight of the most effective techniques to stay safe: 1. Situational awareness 2. Tactical relocation 3. Planning for emergencies 4. Survival self-defense 5. Team roles 6. Communications 7. Fitness 8. Survival tools I look forward to seeing you as part of our community at Prepper Legend and hope you enjoy this book at least as much as I enjoyed writing it. And above all else stay safe! Your friend always, Roy Shepard

7 Steps to Stunning Images: A Guide to Mastering Your DSLR Camera


Heather Hummel Gallagher - 2017
    Step 1: Shedding Light on Light Sources Step 2: Conquer ISO Settings Step 3: Understanding Aperture/Depth of Field Step 4: Choosing a Shutter Speed Step 5: Composition Step 6: Tripods Step 7: Filters Heather Hummel Photography Spreads Pixel Dust on Land and Seascapes. Her photography has been on exhibit at Agora Gallery in the Chelsea District of New York City, C'ville Coffee in Charlottesville, VA and Valley View Hospital in Glenwood Springs, CO. Additionally, she licenses her photos through ImageBrief.

How to Improve Your Leadership and Management Skills - Effective Strategies for Business Managers


Meir Liraz - 2013
    It points out that you must be a leader that people follow, keep informed, make timely decisions and take effective action. In effect you must control the activities of your organization rather than being controlled by them. Here's what’s in the book: * How to lead and manage people; powerful tips and strategies to motivate and inspire your people to bring out the best in them. Be the boss people want to give 200 percent for. * How to Make a Good First Impression * How to Motivate Your Employees in the Workplace * How to Manage Change Effectively * How to Deal With Difficult Employees * Effective Business Negotiation Techniques * How To Set and Achieve Goals * Effective Delegating Strategies * How To Ensure the Profitability of Your Business * How to Create a Business Environment that Supports Growth * All these and much much more. My name is Meir Liraz and I'm the author of this book. According to Dun & Bradstreet, 90% of all business failures analyzed can be traced to poor management. This is backed up by my own experience. In my 31 years as a business coach and consultant to managers, I've seen practically dozens of managers fail and lose their job -- not because they weren't talented or smart enough -- but because they were trying to re-invent the wheel rather than rely on proven, tested methods that work. And that is where this book can help, it will teach you how to avoid the common traps and mistakes and do everything right the first time. Table of Contents 1. How to Lead and Manage People 2. How to Make a Good First Impression 3. How to Motivate Employees in the Workplace 4. How to Manage Change Effectively 5. How to Deal With Difficult Employees 6. Effective Business Negotiation Techniques 7. How To Set and Achieve Goals 8. Effective Delegating Strategies 9. How To Ensure the Profitability of Your Business 10. How to Create a Business Environment that Supports Growth Tags: leadership development, student leadership challenge, business leadership, leadership development program, leadership dynamics, management skills and application, developing management skills.

It's Not All About Me: The Top Ten Techniques for Building Quick Rapport with Anyone


Robin Dreeke - 2011
    Robin Dreeke uses his research and years of work in the field of interpersonal relations and behavior to help readers focus on building relationships with others in "It's Not All About Me: The Top Ten Techniques for Building Quick Rapport with Anyone". Dreeke has used the techniques listed in "It's Not All About Me" with skilled professionals within the law enforcement community as well as with sales professionals, educators and individuals across the country and world. He knows the information provided will apply to business professionals of all sectors, those just entering the workforce and those leading companies. "It's Not All About Me" offers readers a look into the human mind, explaining how it really works. From reading body language to massaging egos in order to learn more information, Dreeke provides techniques he's tested and mastered when it comes to building rapport with others. In some aspects, Dreeke's "It's Not All About Me" is about the individual and his wants, goals, desires and dreams. The 10 techniques covered in this guide will help readers achieve their goals by treating others well and placing communal wants and needs above individual ones. Dreeke believes the short and simple nature of his guide to building rapport makes the points easy to understand and adapt to one's life. ** Warning, the content of this book is so effective that the reader should think carefully about how it is used. Dreeke does not endorse or condone the malicious use of these skills. **

How to Love Yourself: A guide to building your self-esteem when you don't know where to start


Lakeysha-Marie Green - 2014
     Imperfections can make you feel inferior and undeserving. Rejection can fill you with shame and anxiety. Fear can make you hide behind a false façade of safety. You may think that if you’re a little more confident, a little more social, and a little more successful, you’ll find happiness. Real happiness comes from within. Transform Your Relationship with Yourself You can love yourself without breaking the bank or putting on a show. How to Love Yourself: A guide to building your self-esteem when you don’t know where to start breaks through the fear that keeps your authentic self under lock and key. Boost your self-confidence. When depression is beating you down, it’s easy to feel inadequate. How to Love Yourself: A guide to building your self-esteem when you don’t know where to start teaches you how to overcome harmful patterns, replacing negative self-talk with positive emotions. Realize your self-worth. When you fall short of your goals, self-esteem can take a nosedive. Identify your strengths, reinforce confidence, and discover your life’s value. Be genuine without fear. How to Love Yourself: A guide to building your self-esteem when you don’t know where to start helps you push past your differences, forgive your mistakes, and look beyond your flaws. Experience a life of happiness, freedom, and relief. Filled with actionable steps, this book helps you master two critical areas to love yourself in a deeper way. You are worthy. You are good enough. Learn to love when you don’t know where to start. A Book of Love and Healing By listening to your true nature, you can experience happiness. Feel good again. Beyond the fashion makeovers and workouts, beyond the daily affirmations in the mirror, you’ll find effective steps to take towards loving yourself as a whole. Discover what has worked for me and others like you. Start your journey. Download your copy of How to Love Yourself: A guide to building your self-esteem when you don’t know where to start today and walk a path towards personal happiness and love. Tags: how to love yourself, self esteem, self esteem help, acceptance, build self esteem, anxiety relief, positive energy

WRONG! Retro Games, You Messed Up Our Comic Book Heroes! (Awesomely Nerdy Nitpicks 1)


Chris Baker - 2014
    This ebook documents the most egregious – and most hilarious – offenders from the moment Superman flew onto the Atari 2600 in 1978 all the way through 1992, when Konami's classic X-Men sucked in quarter after quarter in arcades. NEARLY 80 SUPERHERO GAMES Some you've played. Some you haven't. And quite a few you never even knew existed in the first place. Some high-/lowlights: Purple Dark Knight vs. Green Joker in Batman: The Video Game (NES) Proven instances of "slapping a license" on an already-developed game Games that stripped Wolverine and He-Man of their most iconic weaponry A questionable transportation method for the Man of Steel in Superman (NES) A Transformers game from the creator of Pitfall! The strangest comic book license ever to hit the Sega Genesis The most unnecessary tie-in to a superhero animated series of all time The Danger Mouse Trilogy That one lonely Thundercats game ANSWERS TO BURNING QUESTIONS YOU DIDN'T EVEN KNOW TO ASK Who is "the Princess Peach of superhero games"? Who was the first Marvel character to be featured in three games? And what's the single gaming appearance he's had since 1985? Which super-character is most consistently misrepresented in games? What common superhero gaming feature was pioneered by LJN's otherwise absolutely horrible X-Men NES game? Which hero's primary gaming nemesis is someone he still has yet to even meet in the comics? What do an NES game and a major restaurant chain agree is Wolverine's favorite food? Why is Carnage getting naked on my SNES?! GAMING PLATFORMS YOU LOVED...OR DIDN'T KNOW EXISTED Atari 2600 | Intellivision | Commodore 64 | Nintendo Entertainment System | Game Boy | Super NES | Sega Master System | Genesis | Game Gear | Lynx | ZX Spectrum | MSX | PC-DOS | MORE! YOUR FAVORITE HEROES (AND SOME YOU'VE NEVER HEARD OF) From Marvel! Spider-Man | Wolverine and the X-Men | Hulk | Captain America, Iron Man, Hawkeye, Vision, and a bunch of other Avengers | Punisher | Human Torch and the Thing from the Fantastic Four | Silver Surfer | Howard the Duck From DC! Superman | Batman | Flash | Swamp Thing From Other Comic Publishers! Conan | Flash Gordon | Judge Dredd | Ex-Mutants From Toy Lines and Cartoons! Transformers | Teenage Mutant Ninja Turtles | He-Man and the Masters of the Universe | Bartman and Radioactive Man from The Simpsons | G.I.

See You in September


Joanne Teague - 2013
    Three kids. One trip of a lifetime. Meet Jo Teague, a woman fighting against the odds. See You in September is a hilarious and uplifting true life adventure across Europe. With visions of a second honeymoon snatched away by circumstance, the Teague family find themselves faced by riots and strikes, robbers on the beach, tantrums and taxi drivers, snakes and spiders, and other strange happenings. This book will resonate with every parent who’s ever travelled on holiday with their kids. Unlike most family trips this one is tinged with sadness. Just a few months before setting off Jo was diagnosed with Ehlers-Danlos – a rare and still incurable, life-threatening condition. The fun and adventure was tinged with a sense of fragility of happiness and, indeed of life itself. A great holiday read and a fantastic travel book full of the ups and downs of parenthood. Will appeal to fans of Karen Wheeler, Bill Bryson and Alec le Sueur. Now with an updated epilogue.