Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    French ladies slender and chic, French men wearing berets and riding bicycles with baguettes clamped under their arms when they are not flirting outrageously, and all the while the sun shines down benevolently upon uniform rows of ripening vegetables. Dreams are strange and unpredictable, and sometime so is la vie en rose. A pick from some of the best bits of the popular travel author's blog diaries reveal the minutiae of expat day to day life in rural France. A must-read for Susie Kelly fans and anybody thinking of, or dreaming of, moving to France.

    He and his wife squirreled away enough money to retire early, do interesting things, and take unusual trips. As he puts it:“Every day I wake up with nothing to do, and by the end of the day, I've only gotten half of it done.”During his working life, Macy was a neuroscientist, computer game programmer, jazz trombonist, chef, CEO, piano player, clam digger, and technical writer.The book is a journal of a car/bicycle/camping trip from California to St. Louis and back, but Macy promises that “if it starts sounding like one of your brother-in-law’s boring slide shows, I will stop this book, and we’ll turn around and go home. I mean it.”Interspersed with the journal chapters, you'll find thought-provoking life tips, stories from the past, and descriptions of Al's wacky inventions. You’ll hear poignant anecdotes about what happened when doctors discovered a golf-ball-sized tumor in his wife’s brain and how everything they owned burned.

    Are you gutsy enough to try it? Rouse your inner gypsy/rebel with this intimate introduction to van dwelling. It’s stocked with DIY tips and tricks for turning a vehicle into a home (on any budget) and emotional resources to gracefully sidestep the psychological pitfalls of such an unconventional lifestyle. With concrete advice and personal reflection from an experienced solo van dweller, this guide thoroughly covers the basics of everyday life in a van with a refreshing twist of self-empowerment and a whole lotta sass.Topics covered inside: -- vehicle selection-- DIY ideas for customizing your mobile abode-- ventilation-- parking tips-- showering and toilet needs-- safety for solos-- earning an income-- mental health as a van dweller...and much more!

    En route, he travels through Spain’s most picturesque towns. And Benidorm.Along the way he learns about the region’s history, from the time four hydrogen bombs fell over Spain, to the politician who shot General Franco’s daughter in the bottom yet rose to become one of the country’s most powerful men. While riding across Spain, Chris also meets an array of eccentric characters such as the man who lives in a cave and the Airbnb host who admitted strangling her previous guest.People told him he was crazy to leave his job and his girlfriend behind to jump on the cheapest bike he could find. After a series of mishaps including one that almost sparked a mountain rescue mission, it would appear they were right.

    “India. Were you serious?”About racing a tuk-tuk one thousand kilometres through India with a woman I’d just met…?No, I wasn’t serious.“There’s a fifty percent chance we’ll die. And the flight’s in two days. But if you want to, okay…”It was not a reasonable offer. But then she wasn’t a reasonable woman. She was certainly unreasonably attractive. I tried not to let that sway me, which was like a hammock deciding a tornado wouldn’t sway it.Driving terrified me; I hadn’t done it in a decade. But if I could drive in India, I could drive anywhere. And if I said yes, I’d get to spend ten days with her. Would that be enough time to find out who she was, what she wanted, and then convince her to abandon that and want me instead?So I said yes... Tuk-Tuk for Two is a hilarious travel memoir about adventure, love, fear, fate, India, and a blue racing tuk-tuk named Winnie. It’s the third in the best-selling Weird Travel series that has entertained tens of thousands of readers. They can be read in any order and in the tradition of Bill Bryson, Paul Theroux, and George Mahood: you’ll love their vivid descriptions, unforgettable characters, weird situations, and absurd humour.

    Get paid to travel and write about it.Only no one told Jules that it would mean eating oily seabirds, repeatedly falling off a husky sled, getting stranded on a Mediterranean island, and crash-landing in Iran.The exotic destinations come thick and fast – Hong Kong, Hawaii, Huddersfield – as Jules navigates what it means to be a travel writer in a world with endless surprises up its sleeve.Add in a cast of larger-than-life characters – Elvis, Captain Cook, his own travel-mad Dad – and an eye for the ridiculous, and this journey with Jules is one you won’t want to miss.

    Why else would you be looking at this book? If you have ever wanted to see behind the front lines of retail, this is the book for you. If you want to validate your own experiences in retail, this is the book for you. If you just want to laugh at humorous things from funny people, this is the book for you. Packed full of true short stories from working in one of these super stores, only one conclusion can be reached in the end: Wal-Mart is the craziest place on Earth!

     In her late twenties, M.E. Evans hops on a plane to Italy on a mission to change her life and that’s exactly what happens. Unfortunately, personal growth isn’t always easy. In Naked, bestselling author, M.E. Evans tackles the dysfunctional family narrative and travel memoir in a way that is refreshingly honest, painfully vulnerable, and wildly entertaining. If you’ve ever set foot in a foreign country or picked up a travel memoir you probably think you already know what Naked is about: a dreamy personal account of the life-altering beauty that is Italy. And sure, that’s in there, nestled somewhere between the profound grief, bruised ego, debilitating anxiety, chronic depression, vagina paintings, a boyfriend with billowing chest hair and a mother-in-law who forcibly irons your underwear. Evans’ dream of a magical life abroad is marred by forbidden love, the death of her younger brother, and a batshit crazy family, yet she skillfully merges tragedy and humor for a wild emotional journey exploring what it means to be human–flaws and all. Evans’ wit, compassion, and vulnerability make reading this book a rarely authentic and relatable experience. You’ll cry, you’ll cackle, and you’ll want Evans to be your best friend.

    The book is short - around an hour of reading - and details everything from when I first decided naturism appealed to me, to my thoughts after the holiday.

    Throughout his journeys he touches down in more than 20 countries in 6 continents, spanning 70,000 miles total, or the equivalent of almost three times around the equator. There is never a dull moment on this wild and irreverent adventure, whether Norm is evading armed carjackers in a high-speed chase in the barrios of Venezuela, exploring ancient wonders of the world like the pyramids, the Great Wall, and Machu Picchu, almost landing in Bolivian jail for mistakenly being accused of cocaine trafficking, or witnessing the holiest sites on earth in Jerusalem. Along the way, Norm encounters a broad spectrum of human existence and experiences a blossoming of consciousness and spiritual growth that he never anticipated. What started out as a wild, raucous party trip evolves into a man's quest for his life's purpose in the world. Pushups in the Prayer Room: A Year Backpacking around the World is an honest, no-holds-barred account of that year-long odyssey around the globe. Norm's writing, which is enlightening, gritty, filled with self-deprecating humor, yet always authentic, picks you up and carries you along on that crazy journey.

    An inspiration to us all.” –Southern Living This Side Up: The Road to a Renovated Life is a home and garden editor’s story of a life constantly under construction, none by design. Written with candor, humor and grace, Amy Mangan shares her own home tour, but this one deftly sheds light on job loss, financial shame, home displacement, marital discord, illness and caregiving. Faced with one crisis after the next, Amy discovers how to cope, hope and rebuild, finding a new way home to a stronger way of life.

    A story about cultural difference and acceptance. For fans of Driving Over Lemons, Under a Tuscan Sun and A Year in Provence, this is a funny, heart-warming holiday read for people of all ages.’ Mature Times ‘A charming true story of a couple who move from London to a rustic Croatian island.’ Choice magazine ‘A good read.’ Tariq Ali A London art dealer and his wife, tired of the stress and turmoil of metropolitan life, discover the idyllic island of Vis. Impulsively they sell their home and business, say farewell to their adult children and move to the island, but being the first foreigners to live on the island, the close-knit community is highly suspicious of them. The book charts their attempts to gain acceptance and the many rebuffs that they suffer. Their efforts often land them in very awkward (and sometimes hilarious) situations, but they persist and find themselves caught up in the bitter rivalries, love affairs and family dramas of the village. Through this they learn a lot about the islanders’ attitude to marriage, morality, health and death, and the effect that communism has had on everyone’s lives.

    It’s a world of craziness, lost reservations, the “Master Bait & Tackle Shop”, Pet Jacuzzis, Pompeii pornography, the Electric Chair beauty salon, Cowboy poetry gatherings, strips searches, a Cannabis festival, the “Miss Swamp Buggy” beauty contest, cancelled flights, tattooed Santa, the “Shrub Guy”, an Iranian comic, free dwarf mice, and Hitler’s town car on display in a Las Vegas casino. After reading Ken Levine’s hilarious and instructive excursions, you’ll be on the phone to your travel agent, either booking or canceling your next trip.