Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Lover. Bon viviant. Cad. Ross O'Carroll-Kelly is many things to many people. But 10 years after he lifted the Leinster Schools Senior Cup, Ireland's most beloved rogue remains one of its most misunderstood figures.

    She decides to swap the hectic streets of London for a slower pace of life in the sleepy Kent village of Cloverdale St Mary, but her move to the countryside runs into problems when she finds that her new home is haunted. Meadow Cottage is still home to the man who re-built it from a derelict ruin twenty years before, the ghost of Harry Black. Candice defies his attempts to force her to leave and they agree to share the idyllic village home. The question is can a mortal and a ghost live together?

    This book was brought to you by the one and only - THE CLOWN FACTORY.

    

    The Christians have broken the truce and the Fifth Crusade has begun, the irate Saracens are expelling Christians and Jews from their lands, and desperate refugees are pouring into Jerusalem's port city of Acre which is expected to fall. There are coins to be earned carrying those most favoured by God to safety, meaning those with the most coins to pay for a place on one of the company's galleys. And the French governor of Acre wants to leave his young wife behind and flee with the chests of coins he collected from the city's Saracen merchants before he expelled them despite the bribes they paid him. It is a rollicking good story and a very good read.

    

    The right way, the wrong way and the Top Gear way. Although, on reflection, that's usually just the wrong way, but faster and with more shouting. Anyway, the good news is that this third way of doing things can be applied to almost anything, and that includes motoring in general. All you need is the right guidance, which is where the brand new Top Gear Alternative Highway Code comes in. Top Gear's Altnernative Highway Code will show you how to bring the ambitious but rubbish philosophies of the world's most popular TV programme to your driving, containing advice on general motoring, as well as specific tips on how to deal with common eventualities like a rapidly sinking amphibious camper van, a caravan airship that's just crashed into a small bush, or a stupid home-made limousine that's snapped in half while transporting a top celebrity to an awards ceremony.Road users should not leave home without it.

    World War II's answer to Flashman, only much more honourable - Dick's a coward by name but not by nature - our hero has the uncanny knack of being in just the right place at just the wrong time.

    It's a far cry from the heady days when he led his band, The Shooting Tsars, to the top of the charts and sell-out tours and festivals around the world.An unwelcome phone call from his deceitful ex-manager, Chas Dupont, sets in motion a chain of events that seems unstoppable.Can Will get his fractured band back together and rediscover his mojo? Are Chas Dupont's motives purely altruistic? Who are the musical mafia? And are the legendary rumours about the lost "Bloom Tape" true?

    And how can that get any worse for this Wimpy Kid? By finding out that you’re getting the meanest teacher in the school this year AND she just moved down the street.Leave it up to Connor, Max and Milo to turn the miserable first week of school into the biggest and most exciting party ever. All while avoiding the bully squad, outsmarting Molly, the teacher’s pet and staying one step ahead of Mr. Mooger, the principal.But everything is not as it seems and the three soon find out that they haven’t been the only one’s pulling pranks.Join Connor, Max and Milo on their new adventures in middle school, watch them out smart the bullies and stay one step ahead of the teachers. This illustrated book is a humorous and fun ride through middle school, never knowing what's just around the corner or under your seat. Connor's Diary of the Wimpy Kids in his prankster's club will keep you guessing and laughing out loud.Also Available: The Pranksters' Club: Ripped - Book 2 of the Series

    The book also includes some of her best fiction pieces.

    In this book, Grizzard turns his attention to his mother, and to all mothers, casting a loving, comic eye toward the most important and defining relationship of all.

    Yes, it is really that good." "This is going to be my 'go to book' when I've had a bad day!" Please Note: Some profanity, not for children!

    Because even though it sounds like you're calling your friend a weirdo, this book is in fact a wonderfully astute and affectionate look at the female psyche, and perfect for any girl with a sense of humor (and a desire to know what boys think of girls). With his unique Homer-Simpson-channeled-through-Jessica-Simpson sensibility, Todd Harris Goldman—that Todd Harris Goldman, the funny, crude, un-PC, very savvy author of Boys Are Stupid, Throw Rocks at Them!—explains why boys think the opposite sex is weird. Narrated by a boy who's sort of a moron, it questions all the things that are completely alien to boys, but with a surprisingly sweet insight and great good spirit. Waxing vs. shaving. The color pink. Shoe obsessions. The everyday dilemma: "Does this dress make me look fat?" The appeal of tiny little dogs. Fake boobs. The mysteries of PMS. In the end he can only conclude that girls are weirdos and leave it at that—a conclusion that girls will not only understand but own up to proudly.