Best of
Communication

2002

Start with No: The Negotiating Tools That the Pros Don't Want You to Know


Jim Camp - 2002
    Think a win-win solution is the best way to make the deal? Think again.For years now, win-win has been the paradigm for business negotiation. But today, win-win is just the seductive mantra used by the toughest negotiators to get the other side to compromise unnecessarily, early, and often. Win-win negotiations play to your emotions and take advantage of your instinct and desire to make the deal. Start with No introduces a system of decision-based negotiation that teaches you how to understand and control these emotions. It teaches you how to ignore the siren call of the final result, which you can't really control, and how to focus instead on the activities and behavior that you can and must control in order to successfully negotiate with the pros.The best negotiators: * aren't interested in "yes"--they prefer "no" * never, ever rush to close, but always let the other side feel comfortable and secure * are never needy; they take advantage of the other party's neediness * create a "blank slate" to ensure they ask questions and listen to the answers, to make sure they have no assumptions and expectations * always have a mission and purpose that guides their decisions * don't send so much as an e-mail without an agenda for what they want to accomplish * know the four "budgets" for themselves and for the other side: time, energy, money, and emotion * never waste time with people who don't really make the decisionStart with No is full of dozens of business as well as personal stories illustrating each point of the system. It will change your life as a negotiator. If you put to good use the principles and practices revealed here, you will become an immeasurably better negotiator.

Am I Making Myself Clear?: Secrets of the World's Greatest Communicators


Terry Felber - 2002
    Lack of communication is the #1 reason for broken marriages, failed partnerships, and severed relationships.In Am I Making Myself Clear? Terry Felber shares ten essential skills that anyone can develop and use to go beyond talking to effective communication. They include: The Art of Unspoken Language, The Art of Valuing Others, The Art of Authenticity, and The Art of Self-Talk. Felber equips readers to master all forms of communication, from participating in a simple conversation to facilitating a business meeting. For anyone interested in self improvement and empowerment, this book is a vital resource.

Appreciative Inquiry Handbook: The First in a Series of AI Workbooks for Leaders of Change


David L. Cooperrider - 2002
    "Appreciative Inquiry Handbook explains in-depth what AI is and how it works, and includes stories of AI interventions and classic articles, sample project plans, interview guidelines, participant worksheets, a list of resources, a glossary of terms, and more.

Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time


Susan Scott - 2002
     The master teacher of positive change through powerful communication, Susan Scott wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. In this guide, which includes exercises and tools to take you step by step through the Seven Principles of Fierce Conversations, Scott teaches readers how to: * Overcome barriers to meaningful communication * Expand and enrich conversations with colleagues, friends, and family * Increase clarity and improve understanding * Handle strong emotions-on both sides of the table

You Are Therefore I Am: A Declaration of Dependence


Satish Kumar - 2002
    In it he traces the sources of inspiration which formed his understanding of the world as a network of multiple and diverse relationships. You Are, Therefore I Am is in four parts. The first describes his memories of conversations with his mother, his teacher and his Guru, all of whom were deeply religious. The second part recounts his discussions with the Indian sage Vinoba Bhave, J. Krishnamurti, Bertrand Russell, Martin Luther King, and E. F. Schumacher. These five great activists and thinkers inspired him to engage with social, ecological and political issues. In the third part Satish narrates his travels in India, which have continued to nourish his mind and reconnect him with his roots.

The Worst Is Over


Judith Acosta - 2002
    Substantiated by medical science, this book is already being used by emergency care professionals across the country.

Preaching That Changes Lives


Michael Fabarez - 2002
    When a pastor studies, it should be with the anticipation of changing lives. When he is looking for the right illustration, it must be through the lens of changing lives. When he sets forth the spiritual direction for the church, he must have the scope of changing lives in his focus.All other books dissect the essentials of pastoral ministry, but ""Preaching That Changes Lives"" takes it one step further!

The Complete Guide to Public Speaking


Jeff Davidson - 2002
    Whether you're trying to start a career as a professional speaker or improve your speaking skills to further your career or influence those around you, this straightforward guide will help you deliver dynamic, compelling, and convincing presentations. Author Jeff Davidson distills his eighteen years of experience as a public speaker, covering every aspect of public speaking, from the practical details of presentations to the psychological issues of inspiring an audience. Insightful and compelling, this is both a handy resource for information on the public speaker's most pressing questions, as well as a primer for those who are new to the field. Every chapter is full of expert advice and practical information. Inside you'll find thorough guidance on topics such as:Identifying and developing dynamic speaking topics Adding spice to your presentation with humor, gestures, and stories Marketing your speech and speaking capabilities Negotiating speaking contracts Preparing for the big moment-from room check to show time Inspiring your audience

Reject Me I Love It!: 21 Secrets For Turning Rejection Into Direction (Personal Development Series)


John Fuhrman - 2002
    Inspirational quotes are sprinkled throughout to inspire and motivate. It is already an international bestseller outside the book trade.

Joining Hands and Hearts: Interfaith, Intercultural Wedding Celebrations: A Practical Guide for Couples


Susanna Stefanachi Macomb - 2002
    Today couples of all faiths, colors, and cultures are choosing an interfaith ceremony for its spiritually inclusive and personal approach. It is a way of rejoicing in our differences and celebrating our commonality in an atmosphere of mutual love and respect. If yours is an interfaith, intercultural, or interracial union, then you have already embraced a love that knows no boundaries. What could be more beautiful? But now that it's time to make a public statement to the world, you may suddenly be filled with questions: How do we make sure that our ceremony is a reflection of our love and our relationship?How do we remain true to ourselves and still make our families happy?How can we create a wedding ceremony that merges our religious, spiritual, cultural, and personal beliefs? Can we do this without offending or alienating anyone?Who will officiate at our ceremony? When and where will the ceremony take place? Which rituals will we include? Joining Hands and Hearts will help you answer all of these questions and more, with a detailed questionnaire to help you learn more about yourselves and each other, practical guides to structuring an interfaith wedding ceremony, tender counsel on how to work with your families, and the most complete manual of religious, cultural, and universal rituals, prayers, vows, and blessings available. In warm, inclusive language, Reverend Susanna Macomb guides you through the most sensitive of issues with love and encouragement. She offers the stories and ceremonies of other couples to inspire you. You are not alone! Interfaith, intercultural, and interracial couples bring healing and hope for all of us. You are the future, and Joining Hands and Hearts can help you celebrate your union with all of the love, grace, and magic it deserves.

Books Are for Talking, Too!


Jane L. Gebers - 2002
    Look FOR additional skills and methods to include pragmatic language, morphological awAREness, and higher level concepts. BOOKS ARE FOR TALKING, TOO! Third Edition is a professional resource promoting literacy and oral communication through the low-text picture book genre of children's literature. This time-saving guide suggests literally hundreds of quality BOOKS that can address a variety of skills. Use it with an individual child, groups of children, or a whole classroom of children--from preschoolers to preadolescents and adolescents. Get help planning sessions, selecting literature, and facilitating language learning, literacy, and speech sound production (among many other objectives) from this outstanding sourcebook. BOOKS ARE FOR TALKING, TOO! Third Edition is divided into five primary sections. Sections 1 through 3 contain researched inFORmation on the uses of BOOKS, suggestions FOR looking FOR more BOOKS, and an extensive catalog of BOOKS appropriate FOR preschool and kindergarten, grades 1 through 5, and grades 6 through 12. Section 4 contains reproducible pAREnt handouts. Section 5 contains indexes. Each book listed in the catalogs gives publication inFORmation, suggested grade and interest levels, a synopsis, a sample of the skills the book can be used to address, and methods FOR developing a wide range of language learning, phonological awAREness, and speech production skills. You'll also have the easy-to-use indexes, including Topic Explorations and Skills indexes, which ARE cross-referenced with the BOOKS in the catalogs. Two additional indexes provide listings by author and title. Whether you use the BOOKS listed to facilita

Community Action and Organizational Change: Image, Narrative, Identity


Brenton D. Faber - 2002
    Faber’s spirited account of an academic consultant’s journey through banks, ghost towns, cemeteries, schools, and political campaigns explores the tenuous relationships between cultural narratives and organizational change.Blending Faber’s firsthand experiences in the study and implementation of change with theoretical discussions of identity, agency, structure, and resistance within contexts of change, this innovative bookis among the first such communications studies to profile a scholar who is also a full participant in the projects. Drawing on theories of Michel Foucault, Anthony Giddens, and Pierre Bourdieu, Faber notes that change takes place in the realm of narrative, in the stories people tell.Faber argues that an organization’s identity is created through internal stories. When the organization’s internal stories are consistent with its external stories, the organization’s identity is consistent and productive. When internal stories contradict the external stories, however, the organization’s identity becomes discordant. Change is the process of realigning an organization’s discordant narratives.Faber discusses the case studies of a change management plan he wrote for a city-owned cemetery, a cultural change project he created for a downtown trade school, and a political campaign he assisted that focused on creating social change. He also includes detailed reflections on practical ways academics can become more involved in their communities as agents of progressive social change. Featuring six illustrations, Faber’s unique study demonstrates in both style and substance how stories work as agents of change.

Pitch Yourself: Standout from the Cv Crowd With a Personal Elevator Pitch


Bill Faust - 2002
    The CV looks backwards to what you did and where you did it. The Elevator Pitch looks to the future by demonstrating who you are and how you work. You map out your future ability, competencies and performance. It transforms the way you sell yourself as the perspective is realigned from the seller to the buyer. It improves the recruitment process for both candidate and employer by answering the employer's crucial question. "What does this person offer me?" Be more effective at selling yourself. Show your real personality. Jump to the top of the pile.

The Gender Communication Connection


Teri Kwal Gamble - 2002
    Strong end-of-chapter pedagogy includes special sections which strengthen students' critical-thinking skills by prompting them to discuss, reflect upon, write about, or explore online a variety of gender topics and issues.

Writing Personal Notes & Letters


Victoria Magazine - 2002
    This book features inspiring examples of correspondence by writers such as Jane Austen, Samuel Johnson and Colette.

Japanese Frames of Mind: Cultural Perspectives on Human Development


Hidetada Shimizu - 2002
    The chapters provide a wealth of new data related to Japanese child development, moral reasoning and narratives, schooling and family socialization, and adolescent experiences. By placing the Japanese evidence within the context of Western psychological theory and research, the book calls for a systematic reexamination of Western psychology as one psychology among many other ethnopsychologies.

The Book Of Mormon: Another Witness Of Jesus Christ On Trial


J. Milton Rich - 2002
    

Excellent Public Relations and Effective Organizations: A Study of Communication Management in Three Countries


Larissa A. Grunig - 2002
    Going well beyond any of the previously published reports on the Excellence study, this book contains many new statistical analyses of the survey data and more details from the case studies. Discussing theory and data related to several ongoing discussions in the communication profession, this book answers the following questions: *How can we show the value of public relations? *What is the value of relationships? *How do relationships affect reputation? *What does it mean to practice communication strategically? *How can we measure and evaluate the effects of public relations programs? *Should communication programs be integrated? *How does the new female majority in the profession affect communication Excellence?This book, as well as the research it reports, is the product of symmetrical communication and collaboration. As such, it is intended for scholars, applied researchers, students, and informed professionals who understand the value of research in developing a profession, such as public relations. Knowledge of quantitative and qualitative research methods will make it easier to understand the book; however, the results are interpreted in a way that makes the analyses understandable even to those with little or no knowledge of statistics and research methods.

Preaching Biblical Wisdom in a Self-Help Society


Alyce M. McKenzie - 2002
    Schools display brightly colored, slogan-filled posters to help them teach "the six pillars of character." Many people are going to their local New Age emporium to purchase energy-harmonizing crystals and to sign up for past-life regression seminars. Alyce McKenzie reminds us that this is a new flurry of an old activity: the search for wisdom, for help in finding the principles that can guide our lives and shape our character. The question for those who proclaim the gospel is simple: by whose wisdom will our people live?The wisdom books and genres of the Bible, long neglected, are now the subject of avid scrutiny by biblical scholars. They've turned up the shining insight that the Bible, both Old and New Testaments, is brimming with materials that axe the ancestors of contemporary slogans and self-help manuals. This is indeed good news! We have proverbs and instruction every bit as vivid and compelling as "Don't sweat the small stuff" -- and far more aware of the depth, complexity, and mystery of life in God's world.McKenzie demonstrates how Proverbs, Ecclesiastes, and other biblical wisdom can provide fruitful opportunities to preach to those who are hungry for wisdom, and often unaware of the richness and depth of the Bible's wisdom tradition.Key Features: -- Provides an alternative to shallow catch-phrases that parade in our culture as wisdom; -- Helps preachers harvest the biblical gems that are the ancestors of contemporary slogans and self-help manuals; -- Lets preachers tap into a rich vein of instruction on life that has withstood the test of theological reflection and life experience.

Nonlinear Modulation Theory (Detection, Estimation, and Modulation Theory, Part II)


Harry L. Van Trees - 2002
    Highly readable and well organized, it is as valuable today for professionals, researchers, and students interested in the estimation of continuous waveforms as it was over thirty years ago.Part II focuses on the problem of finding the optimum estimate of a waveform which is embedded in a signal in a nonlinear manner. The following topics are covered in detail:* Bayesian Cram?r-Rao bound on the mean-square estimation error* Optimum demodulators for frequency-modulation systems* Phase estimation: the synchronization problem* Fokker-Planck techniques for nonlinear analysis in the presence of noise* Optimum angle-modulation systems* Rate distortion bounds for analog message transmission* Analog communication over randomly time-varying channels* State variable analysis proceduresFor students in signal processing or professionals looking for a reliable refresher on waveform estimation, Detection, Estimation, and Modulation Theory, Part II provides authoritative, practical coverage by one of the most renowned figures in the field. Although most current systems are implemented digitally, the bounds on performance developed in Part II are still applicable.

A Woman's Guide to Personality Types: Enriching Your Family Relationships by Understanding the Four Temperaments


Donna Partow - 2002
    "A Woman's Guide to Personality Types" helps improve women as parents and partners in marriage.

King Arthur s Round Table


David N. Perkins - 2002
    The quality of those conversations determines how smart your organization is. This revelatory book shows you how the Round Table of Arthurian legend can help foster collaboration and transform today's world of business, nonprofits, and government."When I want a group to work effectively, I turn immediately to my colleague of thirty-five years, David Perkins. This book is a distillation of his knowledge and wisdom."-Howard Gardnerauthor of Frames of Mind: The Theory of Multiple Intelligences and Intelligence Reframed"David Perkins applies his wit and inventive mind to create a fresh perspective on the world of collaboration in organizations. His archetypes and toolboxes offer valuable insights to anyone facing the challenges of collaborative problem solving."-David Strausauthor of How to Make Collaboration Work

Beyond Borders: Web Globalization Strategies


John Yunker - 2002
    By 2003, the US will account for less than one-third of the worldwide Internet user-base of 602 million. This book illustrates step-by-step measures to take to globalize any web site for almost any country in the world, while presenting spotlights on real companies who have globalized their sites and the benefits they've received. Most executives know they want to reach a global market but have no idea what obstacles they face. The web globalization process is complex, constantly evolving, and the languages themselves can be highly intimidating. This book will provide the reader with the understanding and "best practices" necessary to successfully manage a Web globalization strategy. Crammed with useful facts, tips, and ideas, this book will offer step-by-step advance on every aspect of web development, both technical and non-technical. Offers practical, in-depth information on such hard-to-research topics as online revenue models, online marketing options, site traffic analyses, usability testing, community building, legal issues, cost projections, and project management.