Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.

     In this persuasive book, journalist Alina Tugend examines the delicate tension between what we're told-we must make mistakes in order to learn-and the reality-we often get punished for making mistakes, and therefore try to avoid them or cover them up. In "Better by Mistake, " Tugend shows that mistakes are everywhere, and suggests that when we acknowledge and identify them correctly, we can improve not only ourselves, but our families, our work, and the world around us. Through fascinating research, Tugend reveals how trying to avoid mistakes can affect us from the earliest stages in our lives and shape us into adults who steer clear of risks and challenges. She takes us behind the scenes into cutting-edge behavioral studies; invites us into the high-stakes world of health care and aviation, where mistakes can cost lives, and delves into the art and science behind learning how to craft a sincere apology and accepting responsibility for mistakes. Bold and dynamic, insightful and provocative, "Better by Mistake" turns our cultural wisdom on its head to illustrate the downside of striving for perfection, and the rewards of acknowledging mistakes and embracing the imperfection in all of us. Watch a Video

    Powers, a self-described self-reflection junkie, challenges readers to create a more joyful life by using an easily adapted process outlined in Oh shift! Drawing on her New Jersey upbringing, Powers couples a provocative approach with fearless humor and wit to provide readers with the inspiration to become true shift heads. Powers shares both personal vignettes and client success stories to drive the Oh, shift! message home and to showcase the benefits of shifting in today's world. Chapters aptly titled to fit the Oh, shift! message include: Shift or get off the pot, Why take a shift?, Shift happens, The f'n shift, Let's shoot the shift, Scared shiftless and many more. This is not your everyday self-help book. The title may be funny, but the content is powerfully life-changing. The book utilizes a specially designed layout to emphasize important points and to make it a quick and enjoyable read. It guarantees to get the reader totally shift-faced.

    

     What makes a good life? Is it money? An important job? Leisure time? Mihaly Csikszentmihalyi believes our obsessive focus on such measures has led us astray. Work fills our days with anxiety and pressure, so that during our free time, we tend to live in boredom, watching TV or absorbed by our phones.What are we missing? To answer this question, Csikszentmihalyi studied thousands of people, and he found the key. People are happiest when they challenge themselves with tasks that demand a high degree of skill and commitment, and which are undertaken for their own sake. Instead of watching television, play the piano. Take a routine chore and figure out how to do it better, faster, more efficiently. In short, learn the hidden power of complete engagement, a psychological state the author calls flow. Though they appear simple, the lessons in Finding Flow are life-changing.

    Organized thematically in an easy-to-navigate Q&A format, and featuring line illustrations throughout, this amusing and engaging book challenges readers to think about how they would (or should) respond when faced with everyday moral challenges, from sex and love to religion, technology, and much more. Sure to ignite brain cells and spark healthy debate, Be Good is a book to refer to again and again.

    Kathryn Schulz, editor of Grist magazine, argues that error is the fundamental human condition and should be celebrated as such. Guiding the reader through the history and psychology of error, from Socrates to Alan Greenspan, Being Wrong will change the way you perceive screw-ups, both of the mammoth and daily variety, forever.

    Student-loan debt in the United States crossed the $1 trillion mark in 2011. To say that the cost of a four-year college education is inflated on many campuses would be an understatement—and that education bubble is about to burst. Jeffrey J. Selingo, editor at large for The Chronicle for Higher Education and senior fellow at Education Sector, argues that America’s higher education system is broken and that the great credential race has transformed universities into big business. In the wake of the 2008 recession, colleges can no longer sell a degree at any price as the ticket to success in life. Brand-name universities like Harvard, Yale, Cornell, and Stanford will always find students and families willing to pay the sticker price because of their institution’s global prestige, influential alumni networks, and considerable endowments. But the campuses that the vast majority of Americans attend, where some students go into tens of thousands of dollars in debt for degrees with little payoff, will need to adapt fast to the changing job market and new technological breakthroughs. As an industry insider who has covered higher education for more than 15 years, Selingo offers a critical examination of the current state of affairs and the pressing issues faced by students and parents. He also seeks out institutions like Arizona State University and the University of Central Florida that are leading the way into the future. Selingo predicts that the class of 2020 will have a college experience that is radically different from the one their parents had, and the college of the future will be personalized, leaner, and better able to arm students with the hard skills they need to enter the workforce of tomorrow. College (Un)bound will be a great resource for prospective students, but more important, it will change the way you think about higher education.

    But to do this, women must learn to improve their own mental strength. Contending with a host of difficult issues—from sexual assault on college campuses, to equal pay and pay gaps, to mastering different negotiation styles—demands psychological toughness. In this crucial book, prominent psychotherapist and licensed clinical social worker Amy Morin gives women the techniques to build mental muscle—and just as important, she teaches them what not to do.What does it mean to be a mentally strong woman? Delving into critical issues like sexism, social media, social comparison, and social pressure, Amy addresses this question and offers thoughtful, intelligent advice, practical tips, and specific strategies and combines them with personal experiences, stories from former patients, and both well-known and untold examples from women from across industries and pop culture. Throughout, she explores the areas women—and society at large—must focus on to become (and remain) mentally strong.Amy reveals that healthy, mentally tough women don’t insist on perfection; they don’t compare themselves to other people; they don’t see vulnerability as a weakness; they don’t let self-doubt stop them from reaching their goals. Wise, grounded, and essential, 13 Things Mentally Strong Women Don’t Do can help every woman flourish—and ultimately improve our society as well.

    But most people still shun disorder-or suffer guilt over the mess they can't avoid. No longer!With a spectacular array of true stories and case studies of the hidden benefits of mess,A Perfect Mess overturns the accepted wisdom that tight schedules, organization, neatness, and consistency are the keys to success. Drawing on examples from business, parenting, cooking, the war on terrorism, retail, and even the meteoric career of Arnold Schwarzenegger, coauthors Abrahmson and Freedman demonstrate that moderately messy systems use resources more efficiently, yield better solutions, and are harder to break than neat ones.Applying this idea on scales both large (government, society) and small (desktops, garages), A Perfect Mess uncovers all the ways messiness can trump neatness, and will help you assess the right amount of disorder for any system. Whether it's your company's management plan or your hallway closet that bedevils you, this book will show you why to say yes to mess.

    Michael Savage explains the origins of viruses and their impact on the U.S. With new and resurgent diseases resulting from unregulated immigration and a politicized public health system, Michael Savage sees the need for some changes - starting with the President and the Center for Disease Control telling us the truth. Savage makes his case for the government to enforce travel bans, the use of quarantines and the importance of proper border screenings. However, this is not a cure or treatment for any of these diseases. With Zika virus, tuberculosis, hepatitis, Enterovirus 68 and other new disease threats emerging across the U.S., Savage will explain ways to fortify your immune system and defend against these and other diseases. Drawing from his extensive training, Dr. Savage examines the benefits of using specific nutrients to boost the human immune system which, in turn, increases the odds of surviving a viral infection as well as preventing other diseases. Based on his knowledge of the politics of medicine being played by the Obama mandarins and his Ph.D. in Epidemiology and Nutrition from the University of California, Berkley, Dr. Savage presents solid information to protect your health. Whether you want to defend your body against deadly diseases, boost your immunity, or learn more about the government's impact on reemerging and imported diseases, DISEASES WITHOUT BORDERS is your source for informative, helpful, and potentially life-saving advice.

    But are those a Christian’s only options? The Voting Booth presents a third path for a new generation of Christians seeking to love both God and their neighbor. Written as a fictional dialogue between Christian, a confused voter, and three spirits of cultural engagement—Exodus, Exile, and Incarnation—The Voting Booth addresses many of the questions being asked by those struggling to follow Christ in our post-Christian age like: -How do I respond to those who view Christian faith as oppressive? -Why has Christianity become so political? -What role does fear have in Christian cultural engagement? -How should I interact with neighbors of other faiths? -Have Christians lost the “Culture War”? -How should I think about voting as a Christian? -What is the role of the Church in the culture? With engaging writing and surprising twists, The Voting Booth will challenge your assumptions and leave you with a new way of imagining your place in the culture. What others are saying about "The Voting Booth" "As an immigrant-turned-citizen facing only my second chance to vote in a presidential election, I am troubled by the options presented. Opinions from Christians abound, complete with blogs and Bible verses, but no clear path emerges. Skye’s allegory tale succinctly— if also slightly simplistically— represents the two dominant paradigms of Christian response: the call to escape, and the call to engage. He then offers a third perspective rooted in the incarnation. While the tale stops short of instruction, it is abounding in wisdom. This is an accessible read that provides a thoughtful way to name and evaluate the subconscious grids that undergird our approach to political engagement or disengagement. Best of all, it offers us a way to reflect on our perspective, posture, and purpose in a Christ-shaped way." -Glenn Packiam, Pastor at New Life Downtown "Skye Jethani is one of the most clear-headed, sober voices writing on faith and culture today. The Voting Booth raises questions many Christians wrestle with and provides answers that challenge and delight. In a time of political unrest and cultural upheaval, we can't afford to ignore what this book has to say." - Jonathan Merritt, author of Jesus is Better Than You Imagined; contributing writer for The Atlantic “In a creative and compelling way, Skye Jethani has written yet another book that pushes the American church in the right direction. His uncanny ability to put his finger up to the wind and chart the right direction forward is a huge help to our community as we navigate the increasingly treacherous waters of the secular west.” - John Mark Comer, pastor for teaching and vision at Bridgetown Church and author of Loveology. "In The Voting Booth, Skye Jethani beautifully crafts a dialogue between ‘Christian' and three personified postures we can take toward our culture. Eye-opening and thought provoking, Skye clearly illuminates the dominant but destructive attitudes that have dominated the American church for the last 100 years, and then shines a light on a better way. Highly recommended!” - Phil Vischer, creator of VeggieTales, What’s In The Bible, and The Phil Vischer Podcast.

    He shows how to manage your own psychology and your operations, be it working with co-founders, building a culture, or managing a board of directors. Brian also reveals the secrets of scaling a business and best practices for raising venture capital in Latin America. You will develop an understanding of the most critical parts of an investor term sheet, and gain perspective into the inner workings of the venture capital game.

    Friedman shows that we have entered an age of dizzying acceleration--and explains how to live in it. Due to an exponential increase in computing power, climbers atop Mount Everest enjoy excellent cell-phone service and self-driving cars are taking to the roads. A parallel explosion of economic interdependency has created new riches as well as spiraling debt burdens. Meanwhile, Mother Nature is also seeing dramatic changes as carbon levels rise and species go extinct, with compounding results.How do these changes interact, and how can we cope with them? To get a better purchase on the present, Friedman returns to his Minnesota childhood and sketches a world where politics worked and joining the middle class was an achievable goal. Today, by contrast, it is easier than ever to be a maker (try 3-D printing) or a breaker (the Islamic State excels at using Twitter), but harder than ever to be a leader or merely "average." Friedman concludes that nations and individuals must learn to be fast (innovative and quick to adapt), fair (prepared to help the casualties of change), and slow (adept at shutting out the noise and accessing their deepest values). With vision, authority, and wit, Thank You for Being Late establishes a blueprint for how to think about our times.

    You feel overworked and understaffed, with a budget smaller than your vision. Sometimes your ministry can feel like it has a revolving door, simultaneously bringing in new volunteers as current ones leave. The cycle of volunteer recruitment and turnover can be overwhelming, leading to frustration and distracting from the mission. In The Volunteer Project, we will introduce you to 4 Strategies that, when applied, will launch your church or nonprofit ministry into what we call a zero recruitment model of volunteerism. Formulated from the authors’ research, combined 50+ years of experience in leading volunteer teams, and the feedback of hundreds of volunteers, these 4 Strategies are designed to provide individuals with such satisfying volunteer experiences that they are motivated to continue volunteering, and even invite their friends to join them. Packed with comprehensive research, an online assessment tool for measuring volunteer satisfaction, and real-life stories, The Volunteer Project is designed to help you stop recruiting and start retaining.