Accessible to students from high school through graduate school, this book offers a collection of detailed and engaging explanations of key concepts in social justice education, including critical thinking, socialization, group identity, prejudice, discrimination, oppression, power, privilege, and White supremacy. Based on extensive experience in a range of settings in the United States and Canada, the authors address the most common stumbling blocks to understanding social justice. They provide recognizable examples, scenarios, and vignettes illustrating these concepts. This unique resource has many user-friendly features, including ''definition boxes'' for key terms, ''stop boxes'' to remind readers of previously explained ideas, ''perspective check boxes'' to draw attention to alternative standpoints, a glossary, and a chapter responding to the most common rebuttals encountered when leading discussions on concepts in critical social justice. There are discussion questions and extension activities at the end of each chapter, and an appendix designed to lend pedagogical support to those newer to teaching social justice education.

    

    On this six-part live performance series, bestselling author and beloved cantadora (keeper of the old stories) Clarissa Pinkola Estés shares the work of her lifetime: myths, tales, and poetry with the power to nourish and heal. Contained within Theatre of the Imagination are the great universal themes—tales of loss and resurrection; of love and sacrifice; of the courage to survive—yet it is as if Dr. Estés is speaking only to you. With words that weave in and out of the interior and exterior worlds, she creates an amazing fabric of the purest wisdom—fought for, won, and preserved to teach all generations—that which is most worth knowing. You will hear more than 40 original poems, archetypal insights, and dozens of strengthening stories from Dr. Estés' own family's oral traditions. Dr. Estés teaches that each story holds a key to a deeper self-knowing: "Stories cut fine wide doors in previous blank walls, openings that lead to the dreamland, that lead to love and learning that lead us back to our own real lives."Presented in her one-of-a-kind lyrical style, Theatre of the Imagination seats you in the front row at these performances of a lifetime. More than five hours of signature stories, plus earthy and wise advice, archetypal insights, poetry, and much more. Six Healing Stories Include: Las Tres Osas Viejas (The Three Old Ones)• The Fisherman's Wife• Skeleton Woman• The Crescent Moon Bear• Sealskin/Soulskin• Wolfen Learn More About:The cycles of life and death• How the language of symbols translates into everyday life• Community and healing the homesickness within the soul• How to stop your destructive inner critic• Reclaiming the bodies we were born with• Facing the cycles of change in a relationship• Agelessness and the aerial view of the elder• How to awaken the 1,000 eyes of your intuition• Transformation through the four vital steps to forgiveness• The power of the Divine Child• Finding courage and the sacred center of the psyche• When others try to silence you: how to claim your strength

    This is the book for you because it will help you hit the ground running once you get your license. It is written by an actual, active Realtor. Mario Jannatpour is with RE/MAX Alliance in Louisville, Colorado and what he writes about is based on his experience of what it takes to be successful today as a Realtor. Mario has been a Realtor since 2002. Reader Review: Are you green in real estate or a veteran? Do you know what buyers and sellers are looking for when they are looking at you? What qualities differenciate you from your competition? Mario has helped pin point what today's buyers and sellers are looking for in their real estate agent giving relavent information as well as insight on how you should handle different situations. We all know that honesty is the best policy yet the profession of representation is riddled with pot holes where one can stray. This book will help any new agent or seasoned agent gain a true north when dealing with clients. Mario's first book, Must See Inside, was a great introduction to the real estate business and with this book, The Honest Real Estate Agent, Mario dives deeper on how to "be" a real estate agent which means doing the right thing, always! I sincerely recommend this book for anyone who is getting into the business and wants to get a firm handle of how to "be" great at your job. Addy Saeed, RE/MAX Active Realty (Toronto, Canada)

    In the fifth edition of this renowned advanced grammar textbook, the new author Dallin D. Oaks of Brigham Young University has preserved Stageberg's clear and concise linguistic approach to grammar instruction while updating the text for the 1990s advanced grammar student. Updated chapter material includes revised examples of an exercises for the material studied and the use of tree diagrams. In addition, the fifth edition emphasizes the significance of English grammar in speech and composition in two new chapters: Usage and Language Variation: Historical, Regional, and Social. Two new appendices--A Basic Introduction to Tree Diagramming and An Introduction to Transformational Grammar--provide further instruction regarding the use of tree diagrams and an overview of Transformational Generative-Grammar. As in previous editions, AN INTRODUCTION TO ENGLISH GRAMMAR, Fifth Edition, provides a linguistic approach to grammar instruction that can be used to teach both advanced grammar and composition as well as non-major introductory linguistics courses.

    . .“That takes balls” are words of praise usually reserved for a man who has done something tough, fearless, and maybe a little crazy—someone who pushes the boundaries or breaks a few rules. But when it comes to hotheaded courage, impassioned activism, quirky wisdom, or bold confrontation, women have got what it takes—and then some! That Takes Ovaries! is a lively, fun, and often touching celebration of women and girls doing their thing their way:* Kathleen, who reduced a would-be burglar to tears by lecturing him about black pride (all while standing in her underwear)* Elaine, a sky surfer who plunges from airplanes on a 30-inch surfboard* Rachel, a high school junior who organized 100 high school girls to take on the boys who harassed them* Denise, a teenage cashier who faced down an irate, gun-wielding gangbanger in an inner-city fast-food joint* Joani, a public health educator who opened the country’s first women-oriented sex-toys store* Eva, who made the dangerous, illegal journey from Central America to the United States in order to give her children a better lifeNow that takes ovaries!

    Why? It is the competitive edge of new-era business—in any market and any economy.Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

    Some are entertainingly bad. But the very worst are instructively bad. Left Behind: A Novel of the Earth's Last Days is even worse than that. Fred Clark has been learning from the relentless awfulness of this book for more than a decade and he invites you to join him on a journey through the horrors and hilarity of one of the worst books ever written.

    It's an argument for beauty in the face of grief, loss, and chronic pain.

    It provides clear, simple explanations and concrete examples of complex concepts, making a wide variety of commonly used critical theories accessible to novices without sacrificing any theoretical rigor or thoroughness.This new edition provides in-depth coverage of the most common approaches to literary analysis today: feminism, psychoanalysis, Marxism, reader-response theory, new criticism, structuralism and semiotics, deconstruction, new historicism, cultural criticism, lesbian/gay/queer theory, African American criticism, and postcolonial criticism. The chapters provide an extended explanation of each theory, using examples from everyday life, popular culture, and literary texts; a list of specific questions critics who use that theory ask about literary texts; an interpretation of F. Scott Fitzgerald's The Great Gatsby through the lens of each theory; a list of questions for further practice to guide readers in applying each theory to different literary works; and a bibliography of primary and secondary works for further reading.

    Aged 16, White was the youngest player to win the English Amateur Championship. At 18, he won the World Amateur title. By 1984, he's a professional success, married but not at all settled. He's the kind of man who goes out for a packet of cigarettes and comes home two weeks later. Gambling, women, marathon binges with showbiz friends like Ron Wood of the Rolling Stones, have threatened the stability of his marriage. But somehow White has survived, to tell in candid detail, a most unusual, often outrageous story of a very sporting life.

    Partly autobiographical, taking a mother and her daughter; two working-class childhoods (Burnley in the 1920s, South London in the 1950s) and trying to find a place for their stories in history and politics, in psychoanalysis and feminism. What happens to cultural criticism when you confront it with working-class women and little girls? What happens when psychoanalysis is asked to look at women who don't possess the wish for a child? And what happens to theories of patriarchy when autobiography deals with a working-class father who isn't important in the world outside the household? This book is about the centrality of some stories and the marginality of others, and about the stories we tell ourselves to explain our lives.

    Focusing on art before 1520, this edition organizes the material chronologically. It now incorporates considerable new material on the history of music and theatre, and updates scholarship on ancient art.

    Not unusual – except that things didn't turn out quite as she expected. She went into a four-day toxic psychosis with violent hallucinations, imagining she had killed her children, and in fact attacking herself with a knife.Caught up in a real-life nightmare when doctors didn't realise she was suffering side effects of more pills, she went into a year-long decline. Soon she was wandering around in an old dressing gown, unable to care for herself, and dribbling. She nearly lost everything, but luck stepped in; treated at another hospital, she was taken off all the medication and made a miraculous recovery within weeks.By publicising her story, Katinka went on to make some startling discoveries. Could there really be thousands around the world who kill themselves and others from these drugs? What of the billions of dollars in settlements paid out by drug companies? Could they really be the cause of world mass killings, such as the Germanwings pilot who took an airliner down, killing 150, while on exactly the same medication as the author when she became psychotic? And how come so many people are taking these drugs when experts say they are no more effective than a sugarcoated pill for people like her, who are distressed rather than depressed?Moving, frightening and at times funny, this is the story of how a single mum in Harlesden, North-West London, juggles life and her quest for love in order to investigate Big Pharma.For more information visit www.thepillthatsteals.com

    As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives  Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.